“Really dislike this brush I am afraid. It just does not clean as well as my rotating & vibrating toothbrush from Oral B. I only switched because this one’s battery would last much longer however I have to use the Spotlight one for more than double the time and it still does not feel like my teeth are clean. I’m used to a polished feeling however I get left with plaque everytime I used this and I tried altering the angle, pressure and duration etc. but nothing improved this issue. I shall be going back to my other brush, I now know Sonic brushes are not for me considering that I have also tried another sonic brush brand as well.”
Thanks so much for your review Simran. We value your feedback, and we're disheartened to hear about your dissatisfaction with our toothbrush. Our Customer Service team has reached out to you via email to address your concerns promptly. Your input is crucial to us, and we are committed to making things right to ensure your satisfaction.
Thank you for your feedback! We're thrilled to hear that you've found the product to be a revelation. However, we’re sorry to hear about the issue with your toothbrush breaking when replacing the head.
Please reach out to our customer service team so we can assist you with a replacement or solution. Your satisfaction is important to us!
“The products on offer are first class and the website is easy to use. Delivery was very speedy and so I have no hesitation in awarding 5 out of 5 stars.”
“Love the toothbrush. Noticed a big difference from my (admittedly old) electric toothbrush - the surface of my teeth felt almost like a trip to the dentist clean. I purchased the bundle with the strips in and have noticed a difference after only one time. An hour of not eating and drinking and then cleaning teeth afterwards seems to need a bit of planning though so I'm only using my second strip now!”
Thank you so much for your review! We're thrilled to hear that you're loving the toothbrush and noticing such a big difference—there’s nothing quite like that "dentist-clean" feeling! It's great that you've already seen results with the whitening strips. We totally understand that the hour of no eating or drinking can require some planning, but we're glad you're sticking with it! If you need any tips or have questions along the way, feel free to reach out!
Thank you so much for your feedback! We're delighted to hear that our customer service met your expectations, and we appreciate your support. If you ever need anything else, don't hesitate to get in touch!
“Brush is great but I think you could say more in the instructions about dental hygiene. Which settings to use when. How often to clean tongue and so on.”
Thank you for your feedback! We're glad you love the brush. We appreciate your suggestion and will consider adding more detailed guidance in our instructions.
To address your points:
Settings: The "clean" mode is great for daily brushing, while the "whiten" mode is designed to target stains. The "sensitive" mode is best for gentle cleaning.
Tongue Cleaning: We recommend cleaning your tongue once a day, using the brush's lower setting or a tongue scraper.
If you have any other questions or need further advice, feel free to reach out!
“Love the products, would not use anything else as I find them so amazing. Wish they would bring out miniature sizes for traveling, would be ideal for a night away.
Keep on creating the fab products, so worth the price. But love receiving the emails with offers.”
Thank you so much for your kind words and support Caroline! We're thrilled to hear that you're enjoying our product and service. It means a lot to us that, even from the UK, you're choosing to support Irish companies. We're proud to have you as part of our community!
Wow Stephen, Thank you for your support! We're so glad to hear you're enjoying the product and look forward to serving you again in the coming weeks. If you ever need anything, feel free to reach out!
Hi Margaret Thanks for taking the time to leave a review. I understand our customer service team has been in touch and have solved your query. Please reach out again if you ever need anything else at all!
“My spotlight toothbrush refused to turn on one day, I contacted Spotlight oral care and they replaced it without any quibble. Great service which, unfortunately, is so rare these days.”
“This is the fourth make of Water Flosser I have bought in the last few years and this is the most effective by far. I especially like the UV feature which sterilizes the water in the tank prior to using it.
On this occasion my order was for a replacement Water Flosser after my first one stopped working within the warranty period.
My request for a replacement was met with a very positive response, no quibbles or need for a lengthy explanation.
I received my new flosser within a few days of my initial request. Excellent product and awesome customer service. Thank you Spotlight.”
Thank you for your positive feedback! We're thrilled to hear you're enjoying your UV water flosser and that it meets your expectations. We appreciate your support!
“Package was delivered crushed. Toothbrush boxes dented (not a big deal) but the box that the toothbrush replacement heads were in had burst open and the replacement heads rolling free inside the plastic envelope they came in. A bit more care could be taken to pack stuff considering I spent 40+ quid on 2 toothpastes and some replacement brush heads.”
Thank you for your feedback. I’m very sorry to hear about the condition in which your package arrived. We understand how disappointing it can be to receive items in less than perfect condition, especially after spending a considerable amount. We take packaging and shipping very seriously and will review our processes to ensure better care in the future. A member of our team has reached out to you now.
