“my toothbrush is good but to order new toothbrush heads I have to have them delivered to my daughter as you won't post to the Isle of Man. So my parcel goes from you to the UK and then is posted by my daughter to me. This costs me both in delay receiving the goods and postage. Why don't you deliver to the Isle of Man? Postage is just the same as posting to the UK and many carriers don't charge any extras for small parcels. Your business is based very close to our island so why do you force me to rack up transport costs and add to the pollution on the planet. Maybe you need to look at the maps and have another crack at your geography lessons, we're much closer than you think and it's far better for the planet not to add to the transport journey. This is making me think twice about keeping the tooth brush and buying other products from you which is such a shame.”
Hi Audrey, thank you for taking the time to leave us a review. We appreciate your continued support and completely understand your concern. Rest assured our team are working on resolving this issue as soon as possible so our customers from the Isle of Man can order their favourite products!
Thank you so much for your lovely review Shannon! We are absolutely delighted to hear that our Customer Service team was helpful! We appreciate your support and custom - thank you!
Thank you for taking the time to leave us a review Sophie. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with one of our products, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and help out.
“I Don't rate this toothpaste Don't see any difference I prefer colgate whitening toothpaste it actually work ,I wouldn't buy this at full price I just paid delivery”
Thank you for taking the time to leave us a review Katie. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with one of our products, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat.
“Teeth whitening stripes are awful , very hard to remove from teeth, once removed they leave a huge amount of paste residue which taste awful & makes your mouth dry, definitely better strips available very disappointed with this product”
Thank you for taking the time to leave us a review. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with one of our products, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and get this sorted for you as quickly as possible!
Thank you so much for your lovely review! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with our product. We are committed to providing excellent oral care solutions, and we are delighted to know that our product met your expectations!
“It all began when I got pregnant and needed a special toothpaste. My mouth felt so healthy using that paste that I ended up using it even a year after giving birth.
Now I’ve changed to the Whitening one and I’m very happy with it. A 100% recommend!”
Thank you for sharing your journey with us Andrea! We're thrilled to hear that our toothpaste has been a staple in maintaining your oral health, from pregnancy to postpartum! Thanks again!
Thank you so much for your lovely review Eavan! It's great to know that our product has made a positive impact on your oral hygiene routine. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
“Fiona, thanks so much for your help sorting this delivery out. By far the best customer service experience I’ve had- attentive, personal, buckets of initiative. You could have made this an annoying inconvenience but you de-escalated it into a non-issue. I hope you get the internal recognition you deserve!”
We're thrilled to hear you are getting on well with your Sonic, Ciara! Thank you so much for your kind review and support. Don't hesitate to reach out to us any time!
Thank you so much for taking the time to give Spotlight Oral Care a wonderful 5-star rating Jennifer! We truly appreciate your support and loyalty. We are thrilled to hear that you are using our Spotlight toothbrush, accelerator gel, and toothpaste, and that you have already noticed a significant difference in the whiteness of your teeth after just two weeks of use. Your feedback means the world to us!
“Absolutely love the toothbrush would be lost without it , I can see a big difference in my teeth using it plus the toothpaste and teeth whitening powder I love it so much”
Thank you so much for your amazing 5-star review and for sharing your experience with our products! We're incredibly grateful to hear that you absolutely love our toothbrush and that you have seen a noticeable difference in your teeth using our toothpaste and whitening powder. Your support means the world to us!
Thank you so much for your kind review Jane. Your support and custom means the world to us and we're delighted to hear you are getting on so well! Wishing you a fabulous week 🤍🤍
“Never received it. Complained about it and got a "sorry" but nothing happened.
Even I received the email "tell us about it" when I never got the product.
Very unprofessional and I don't know yet if even Scam.”
Thank you Cesare! We truly appreciate your support and are thrilled to hear that you had a great experience with our team.
We also want to extend our gratitude for your understanding regarding the delivery issue caused by the delivery. We sincerely apologise for any inconvenience caused, but we're glad to hear that our team was able to swiftly resolve the issue.
Thank you for your support!
Thank you so much for your kind review Sandra, we are delighted to hear your positive feedback and we really do appreciate your support and custom. Thank you! X
