Please accept our sincerest apologies. I am very sorry to hear that you emailed us about returning the wrong toothbrush heads and have not yet received a reply. That is absolutely unacceptable, and we take full responsibility for the delay in our response time.
We understand how frustrating it is when you follow instructions and are left waiting. We are taking immediate action to locate your original email, but in the meantime, we want to resolve this for you right now. I have reached out to you via email. - Tina
“I have been using a Sonic Pro toothbrush for two weeks now and can notice a major upgrade over my old brush. Cleanliness and that shiny clean mouth feel are exceptional.
I have also been using the whitening powder for almost the same time, my teeth are stained from years of coffee and red wine and was sceptical about the outcome, but can notice a difference which I’m sure will get even better with time .”
Thank you so much for sharing your fantastic results! We are absolutely thrilled to hear that you are seeing such a major upgrade after just two weeks of using the Sonic Pro toothbrush. That "exceptional" cleanliness and "shiny clean mouth feel" is exactly what we strive to deliver.
It's also great to hear about your experience with the Whitening Powder. We know it takes time to tackle stains from years of coffee and red wine, so the fact that you've already noticed a difference is wonderful news! You're right—with continued, consistent use, those results will only get better.
We appreciate you giving both products a try and trusting us with your smile. Happy brushing! - Tina
“I am now a disappointed customer when I used to be a happy customer with the products. Unfortunately I have just bought replacement toothbrush heads for my Sonic Pro toothbrush which has stopped working.
I have washed the electric toothbrush with soapy water but it has done nothing to get the toothbrush working.
This is now the second faulty Spotlight toothbrush I have owned. I am not buying another one.”
Thank you for reaching out and for your honest feedback. I'm truly sorry to hear about your experience with your Sonic Pro toothbrush and the disappointment this has caused, especially as a former happy customer.
It's frustrating when a product fails, and having two toothbrushes stop working is completely unacceptable. Please accept our sincere apologies for the inconvenience and the time you spent trying to troubleshoot this issue, particularly after you had just purchased new replacement heads. I have reached out to you via email. - Tina-
“I’m so delighted with Spotlight OralCare products. I look after my tooth and gum health generally. However these products make it so much easier. I have not needed to be referred to a hygienist since using Spotlight which is great news and saves me money too. Thank you Spotlight.”
Thank you so much for your kind words Joy! We're absolutely thrilled to hear that Spotlight Oral Care has made your oral health routine easier and more effective. It's amazing to know you've seen such great results. ~Breanna
“It’s a good toothbrush but very poor service delivery. Very disappointed that this is my second time buying a toothbrush and both times they arrived without the name engraving on them. Why advertise it when it dies not happen ?”
Thank you for your feedback Agnes! We are truly sorry to hear about your experience. We completely understand your disappointment and this not the kind of service we aim to provide. We see that you were communicating with us in regards to this. Your experience matters to us, and we’re committed to improving our service moving forward. ~ Breanna
“I love the electric toothbrush, the floss picks and the toothpaste. All products are of high quality. I plan to continue using these products into the future.”
Thank you so much for your kind words Connor! We're thrilled to hear that you're loving the electric toothbrush, floss picks, and toothpaste. It means a lot to know you plan to continue using our products, and we’re excited to be part of your daily routine moving forward. ~Breanna
“No issues with ordering and items arrived promptly. However, even at a reduced price of £20 I believe the toothbrush heads are overpriced. Packaging was also dented.”
Thank you for your review! We are glad to hear your order arrived quickly. We really appreciate your honest feedback about the toothbrush heads and packaging. We're continuously reviewing our pricing and packaging to ensure we're offering the best possible value and experience, so your comments are genuinely helpful and will be shared with our team. If the dented packaging affected the products in any way, please don’t hesitate to reach out to us at info@spotlightoralcare.com~ Breanna
“The standard sonic brush is by for the best I've used, and the feedback from my dentist supports this view. I feel the replacement heads are overpriced; maybe sell a larger pack for a lower unit price?”
Thank you so much for your feedback Clive! We are thrilled to hear that you’re loving your Sonic Toothbrush. We really appreciate your comments about the replacement heads. We really appreciate your comments about the replacement heads. This is something we’ve passed on to our product team for review. We’re always looking for ways to improve both value and experience for our customers. ~ Breanna
“I’ve used lots of different types of toothbrushes and whitening paste over the years but stains and yellow tone to teeth persisted. I bought a Spotlight electric toothbrush and whitening gel 3 weeks ago and can’t believe how much whiter my teeth are. I’m not sure which of the 2 is making the difference or whether it’s both but I’m so happy with the results. Can’t recommend enough.”
Thank you so much for your lovely review Sandra! We are absolutely delighted to hear how happy you are with the results! It’s fantastic that after trying so many options over the years, our electric toothbrush and whitening gel have made such a noticeable difference. It’s very likely the combination of both that’s working so well, the toothbrush helps to remove surface stains effectively, while the whitening gel targets deeper discolouration. ~Breanna
“So far so good, I have been using the whitening strips and ultra whitening toothpaste for a few days. My teeth colour is quite good given my age ( retired ) so I am looking for a few shades of improvement and I believe this aspiration will be achieved with these products. I certainly don't want my teeth to be so white that people in Watford can see my teeth walking down Oxford Street in London. So all in all I am very happy that I made the purchase and will try the advanced whitening toothpaste with PAP next, and no doubt continue with the whitening strips as and when required, they are easy, they do not irritate the teeth or gums at all.
I believe PAP actually stands for People Against Plaque?”
Thank you so much for taking the time to share your feedback with us Cooper! We really appreciate your balanced and realistic approach aiming for a natural, brighter smile is exactly what we had in mind when creating these products. We’re also pleased to hear the strips are gentle on your teeth and gums, comfort is a key priority for us. ~ Breanna
We are delighted that your overall experience with Spotlight Oral Care has been so positive. Delivering an amazing product combined with great customer support is our top priority, and we truly appreciate your recognition of both! - Tina-
“I have been delighted with my Spotlight brush and when I needed a new brush head I was equally delighted with the service they provided. An easy to use online system and prompt despatch of my order meant that I had the replacements quickly and easily.”
Thank you for sharing! We're so happy to hear you're delighted with your Spotlight brush, and that replacing your brush heads was a quick and easy experience. We work hard to make our online system simple and ensure prompt dispatch, so your kind words truly mean a lot to the team! Thanks again for being a valued customer. -Tina-
Thanks for your feedback Cormac, and we’re sorry to hear the powders didn’t give you the results you hoped for. Whitening effects can vary based on different factors like diet and lifestyle. If you’d like, please reach out to us at info@spotlightoralcare.com — we’d be happy to offer advice or suggest alternative options that might work better for you~ Suzanne
“I’m really impressed with this electric toothbrush — my teeth feel so much cleaner and smoother after every use. It’s gentle on my gums, easy to use, and the battery lasts ages. A great upgrade for my daily routine!”
That is wonderful feedback! We are absolutely thrilled to hear you're so impressed with your electric toothbrush. Knowing that you feel your teeth are cleaner and smoother, and that you appreciate the long battery life and the gentleness on your gums, is exactly what we aim for. Thanks for letting us know it's a great upgrade for your daily routine—we truly appreciate you taking the time to share! - Tina
“Electric tooth brush battery power is very good lasts a for 2 weeks and powerful.
Brush replacement heads very very expensive.
I did not like the paste or whitening powder.”
Thanks so much for your honest review Nirmala! We're glad to hear you're happy with the toothbrush’s battery life and power. We understand your concerns around the price of the replacement heads, and we’ll definitely pass that feedback on to our team. Sorry to hear the toothpaste and whitening powder weren’t to your liking and we always value feedback like this to help us improve. ~Breanna
“Beautiful. I’m a new woman since I bought the pro sonic toothbrush.
These two Irish dentists are wonderful and I have fantastic results so far. I intend to go all out spotlight
As soon as I get organised.”
Thank you so much for your lovely review! We're absolutely thrilled to hear you are loving your toothbrush. It means so much to know you're enjoying the benefits and trusting us on your oral care journey.~Breanna
“Ordered the replacement brush heads which I feel are quite expensive especially the Sonic Pro ones which don't last as long as the Sonic ones. Otherwise, service is good and fast delivery.”
Thank you for your feedback! We really appreciate you taking the time to share your experience. We're always looking at ways to reduce costs while maintaining the quality and durability our customers expect. Your comments about the Sonic Pro brush heads are noted and will be passed on to our product team. We're glad to hear you were happy with the service and delivery, and we’ll keep working to offer the best value possible. Thanks again for your support! ~Breanna
Thank you for your review Hilary! We're glad we could resolve the issue with the brush head quickly for you. Your satisfaction means a lot to us~ Breanna
