“I bought this toothbrush on the basis of a review in the Guardian. It came with whitening toothpaste and whitening set and a nice case for travel. There are three settings. It took a few days to get used to how speedy it was but I am getting there. Very pleased.”
Hello Diane, thank you for the fantastic review! We're so glad you discovered our toothbrush through The Guardian and are enjoying the full set, including the whitening products and travel case. It's great to hear you're getting used to the speed and are happy with your purchase.- Augustina
“So far, so good. Arrived swiftly although the order acknowledgement indicated a longer lead time than the website, but it did arrive as per the website. Sleek, instructions clear. Teeth feel clean after.”
Hello Alex, thank you for the review! We're glad to hear you're enjoying our product and that it arrived swiftly. We appreciate you bringing the conflicting lead times to our attention—we'll look into that to make sure our communication is clearer for future orders. - Augustina
“Super products for all - the young and the old and everyone in between and for various dental concerns. Great customer care experience too. Thank you!”
Hi Aneke, thank you so much for the wonderful review! We're thrilled to hear you're happy with our products and customer care. We appreciate your support! - Augustina
We are very happy to hear that you were happy with our service Dell. We hope you are enjoying your new toothbrush and we are very grateful for your custom, Jacqui
Thank you Paul for taking the time to leave us this lovely 5 star review. We are very happy to hear that you find our sonic pro toothbrush easy to use. Thank you for your custom and support.
“Fantastic products , quick delivery and the teeth whitening strips are the best I’ve used . Have tried a few different brands but spotlight are definitely the best 10/10”
Thank you so much Paula for taking the time to leave us such a lovely review! We are thrilled to hear that our teeth whitening strips are the best you have used.
“I bought the Sonic Pro in November '24 and have been happy wih it until recently when it has started to work erratically, despite being recharged regularly. I am also disappointed that the discount code offered was not applied when I purchased replacement heads recently. I sent an email about this but had no response at all. I had expected a better product and customer service.”
Thank you Heather for taking the time to leave us a review. We are very sorry to hear that you are experiencing some issues with your sonic pro toothbrush and that the discount code did not apply to your order. Our customer service team have reached out to resolve any issues you may be experiencing with the toothbrush and to refund the discount amount back to you. Jacqui.
Thank you so much for your kind words! We’re thrilled to hear you love our products and that our customer service has made a positive impression. Your support means a lot to us. ~Breanna
Thank you for your great feedback June! We’re so happy to hear your teeth feel cleaner and that you’re enjoying the long battery life. We appreciate your custom. ~ Breanna
“We choose Spotlight Oral Care for our new toothbrush as we didn't like the constant marketing by one of your rivals and I am glad we did. It appears to do a great job and is pleasant to use. If I had one comment to make about the design, it would be to make the on/off switch a little more prominent - its difficult to find sometimes as the design is so sleek. Minor point !”
Thank you so much for choosing Spotlight Oral Care and we appreciate your kind words Steve! We are thrilled to hear you're happy with your new toothbrush. We also really appreciate your feedback on the design. Your comment has been passed along to our product development team for future consideration. It’s thoughtful feedback like this that helps us continue to improve. ~Breanna
“I have returned 2 electric tooth brushes to the high street supplier this year because the didn't work properly.
I am so pleased with my new Spotlight Oral Care tooth brush, it feels more powerful, it cleans better and the push button works more positively than my previous tooth brushes, what a great product, well done Spotlight👍”
Thank you so much for your lovely feedback Mr Ian. We are absolutely delighted to hear that you’re enjoying your new Spotlight Oral Care toothbrush! It’s great to know that you're finding it powerful, effective, and easy to use. We put a lot of care into designing products that truly make a difference, so your kind words mean a lot to us. ~Breanna
“Switched from Panasonic due to repeated head failures. Two weeks in and already impressed. The different cleaning modes will suit everyone and the battery life is good.”
Thank you so much for taking the time to share your feedback Paul! It's great to know you're enjoying the different cleaning modes and the battery life as we designed these features to offer both performance and flexibility to suit every user. ~Breanna
Thank you so much for your wonderful feedback Lorna! We’re thrilled to hear that you love your toothbrush and appreciate the design and magnetic case. Your support means a lot to us!- Suzanne
“The products are excellent, thus the five stars. I have purchased many items over the last few years.
However, my latest order still hasnt arrived (2 toothbrushes). I know it is not the fault of Spotlight, its down to the courier. It would help, however, to be able to speak to someone at Spotlight to chase the order, rather than leave messages and no one is getting back to me.”
Thank you for your feedback and for your continued support over the years—we really appreciate it! We’re very sorry to hear about the delay with your latest order. Please rest assured that we have been in contact with you regarding this and are doing everything we can to resolve the issue with the courier. Thank you for your patience and understanding- Suzanne
“er wI really love my Spotlight toothbrush! I also really appreciate the generous response I received when I had a problem with the power button and the swift resolution of the problem. It’s very reassuring as you get older to know that your toothbrush is really cleaning your teeth well!”
Thank you so much for your kind words Caroline! We’re thrilled to hear you’re loving your Spotlight toothbrush and that we could resolve the power button issue quickly. It means a lot to us to know our products are making a positive difference in your daily routine- Suzanne
“An interesting gadget, I'm not yet sure as the noise of it when running is rather disturbing as is the strength of vibration on my tongue and teeth! I will have to use it for a while longer before deciding whether to return to my trusty other one or not.”
Thank you for sharing your experience! We understand that the Sonic Pro toothbrush can feel strong at first, and the noise can take a little getting used to. Many customers find that after a short adjustment period, the vibration and cleaning power become much more comfortable. We hope you enjoy trying it out, and please don’t hesitate to reach out if you have any questions or need guidance on settings - Suzanne
“Tooth brush is quite good BUT:
Button has been stuck for 2 years, requiring a hammer every 3 weeks or so to release. Attempt
To address with customer service gave rise to a request to send a video which bounced immediately and repeatedly.
Also do not purchase if you ever intend
to use outside the UK. 28€ shipping for brush heads. Altogether, with cost of brush heads themselves, the price of a new tooth brush. Would have never bought knowing what I now know and will not buy again.”
We’re very sorry to hear about the issues you’ve experienced with your toothbrush and the frustration it caused Hagit. We have been in contact with you regarding this matter and are working to resolve it. Your feedback is important to us, and we appreciate you bringing these concerns to our attention- Suzanne
We’re so sorry to hear about your experience with our toothbrush heads—we never want our customers to feel disappointed. Could you please reach out to us at info@spotlightoralcare.com so we can look into this further and make it right for you? Thank you for bringing this to our attention - Suzanne
“The travel set was a perfect match for me. I work night shifts and it makes it easy for me to stick my my whitening routine, especially as I am preparing for my wedding.”
Thank you so much for your kind words Jess! We're thrilled to hear the travel set has been a perfect fit for your routine. It’s wonderful to know it’s helping you stay on track with your whitening routine as you prepare for your wedding — congratulations! We’re so happy to be a small part of such a special time. ~Breanna
