“Really good! I found the fastest setting unbearably tickly initially but after a week or so I built up from the slower settings and now all good. Extra long charge and teeth look noticeably cleaner and whiter.”
Thank you so much for your kind review! We are thrilled to hear you are loving your new Sonic and seeing the results already, it's totally normal to feel a tickle at first! Thank you for your support 😊
Thank you so much for your kind review Marie-Louise! We are thrilled to hear you are happy with our Customer Service Team, they're always on hand whenever you need. Thank you for your custom and support, we're delighted your kids love their brushes! 😊
“Very good E tooth brush. Would definetly recomend. Only thing i need to get used to is the overall interval of working. Before with other brushes it was way longer.”
Thank you for your kind review and feedback Alen! We are thrilled to hear you are enjoying your new Sonic Toothbrush! Your support and custom mean the world to us. Thank you!
Aw we are so delighted to hear your daughter is loving her new Sonic, this means the world to us to hear! Thank you for choosing us and thank you for your support 🤍
“Hello
Been meaning to write to you regarding my new electric toothbrush I purchased direcly from you.
Not too happy with it to be honest, it keeps cutting out after a couple of minutes, I am conscious of where I place my fingers so that I dont accidently press the button to change the settings but it seems to cut out constantly and stop brushing.
I have recently just gone away for two days and I placed the toothbursh in the plastic carry case to ensure the cleanliness and that the button wasnt set off accidently during my travel. However when I arrived that is seeminlgy what happened as the toothbrush battery was dead. Now having just bought it and charged it as per instuctions this is not a case of lack of charge so somehow in th carry case it has been switched on throughout the trip which is baffling.
I fully charged this on my return over night and have used it once today, and now it is re charging again and has been doing so for a number of hours, something doesnt seem quite right to me and for the cost hugely disappointing”
Thanks so much for your review Donna. I'm really sorry to hear about the challenges you've faced with your new electric toothbrush. That doesn't sound like the experience we want for our customers. I see that a member of our team has reached out to you to discuss and resolve this matter. We truly appreciate your feedback, and we're committed to making things right for you. If you have any additional details or concerns, please feel free to share them with us. Thank you for your understanding, and we look forward to ensuring your satisfaction.
Thank you so much for your lovely review! Your kind words truly mean a lot to us. We are thrilled to know that our toothbrush has earned the title of the best you've had in such a remarkable span of 69 years. Thanks again!
Thank you so much for your review. We truly appreciate your support and are delighted to hear that you're thrilled with your purchase. Your satisfaction is our top priority, and we're grateful for your trust in our brand. If you have any further questions or need assistance, please don't hesitate to reach out!
“I am now onto my second faulty toothbrush which will not charge. I am also being expected to post them back before a refund will be granted AND have had to provide video evidence they my plug sockets work. Poor manufacturing I think.”
Thanks so much for your review! I apologize for the inconvenience you've experienced. Our team has reached out to assist you with the faulty toothbrush issue. Thank you for your patience and cooperation.
Thank you so much for your review. We're also pleased to hear that you had a positive experience with our fast delivery service for your brush heads. We understand the importance of ensuring you have the right ones, and we're glad that we were able to provide assistance promptly. If you have any further questions or need any assistance, please do not hesitate to reach out.
“Cleans well, but on/off switch is badly located and can switch off too readily during cleaning. Also replacing brush heads is very difficult, needs a lot of force to remove and replace.”
Thank you for sharing your feedback with us. We appreciate your input, and I'm sorry to hear about the challenges you've encountered with the on/off switch and brush head replacement. We take customer feedback seriously, and your comments will be shared with our product development team for consideration in future improvements. If there's anything specific you'd like assistance with or if you have additional suggestions, please feel free to reach out.
Thank you Gretta! We truly appreciate your feedback and support.
We are thrilled to hear that you find our products to be of great value for money and environmentally friendly. We understand the importance of both factors, especially when it comes to taking care of a large family like yours. Thank you for your kind words and for choosing Spotlight Oral Care!
“It cleans very well, I loved the two-minute time control, because before I didn't have the patience to wait and maybe that's why I probably brushed for 1 minute. I have already bought 3 brushes. I recommend it 100%”
Thank you for your kind review and feedback Tanzia! We are thrilled to hear you are enjoying your new Sonic Toothbrush! Your support and custom mean the world to us. Thank you for your recommendation! x
Thank you so much for your kind review Pamela! We are thrilled to hear you are happy with our service and quick delivery. Thank you for your custom and support, we hope you love the products! 😊
“Toothbrush is good . The button is to sensitive it maybe a minor point but when cleaning teeth and light change’s doesn’t help. Time may tell with holding position”
Hi David, thank you for taking the time to leave us a review. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with one of our products, please feel free to reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and offer some help!
“I am finding the toothbrush a bit weird to be honest. I use it every morning, but have to do two two minute sessions for my teeth to actually feel clean. I also use my old Oral B in the evening as I don't feel secure that the strange vibrations are properly cleaning my teeth. Also the vibrations knock on my other teeth - I find it all very weird.
However I will persevere. I think I need more time!”
Hi Elizabeth, thank you for taking the time to leave us a review. We appreciate your custom and support. We would advise that our Sonic Toothbrush can take a little getting used to, the technology is different from the traditional electric toothbrush most people are used to however the mouth does get used to the sensation after a couple of uses. If you would like to chat to a member of our team for some tips and advice, we're always on hand to help!
Thank you so much for your kind review! We are thrilled to hear you are happy with our service and quick delivery. Thank you for your custom and support, we hope you love the products! 😊
“Initially I found the vibration hard to bear on certain sections of my mouth, I found on the faster settings it somewhat helped. Having now used the toothbrush for a number of weeks I have become used to it and don't notice vibration at all. My teeth feel so clean and I have noticed I have to use interdental sticks less frequently. I think it was great value for money and I will be extra impressed if the battery lasts as long as claimed.”
Thank you for your kind review and feedback Mark! We are thrilled to hear you are enjoying your new Sonic Toothbrush and we're glad you're now used to the vibration, it can take a little getting used to for sure! Your support and custom mean the world to us. Thank you!
“I love Spotlight Oral Care! I have had my toothbrush which I absolutely love for a while now. There was an electrical issue with it after charging. I got onto the support team and they replaced it immediately. I had my new toothbrush just 2 days later. Thanks so much!”
Thank you so much for your kind review!
We are delighted to hear that you have been enjoying our toothbrush, and we apologise for any inconvenience you experienced with the electrical issue. Our support team is always here to help, and we are thrilled that we were able to replace it for you promptly.
Your satisfaction is our top priority, and we are grateful for your understanding and patience throughout the process.
Once again, thank you for your continued support. Should you have any further questions or concerns, please do not hesitate to reach out.
Wishing you a wonderful day!
Thank you for your feedback. We are so happy you are enjoying using your Sonic and we understand it can take a little getting used to, this is completely normal for some. If you do however experience any issues, don't hesitate to pop us a message any time! Thank you for your support.
