Thank you for your lovely feedback! We’re thrilled to hear that your daughter is happy with her new toothbrush and finds it easy to use.
It’s wonderful to know that our product is making a positive difference in her daily routine. If you have any questions or need further assistance, please don’t hesitate to reach out.
Thanks again for choosing our product!
“Unfortunately I ordered 2 out of the 3 heads for the wrong toothbrush as I have the sonic toothbrush but I ordered for the sonic pro and I opened them thinking it was for the toothbrushes we have is there any way we can send them back.
Regards
Carol”
Hi Carol,
Thank you for reaching out. We understand the mix-up with the toothbrush heads and appreciate you letting us know.
Our customer service team has emailed you with instructions on how to return the incorrect heads and arrange for the correct ones to be sent. We’re here to make this process as smooth as possible for you.
If you have any further questions or need additional assistance, please don’t hesitate to get in touch.
Thank you for your glowing review Jacqueline! We’re thrilled to hear that you’re so pleased with your toothbrush and that it’s giving you such a great clean.
Your recommendation means a lot to us, and we’re delighted that our product is making a positive difference in your dental care routine. If you have any questions or need further assistance, please feel free to reach out.
Thanks again for your support!
Thank you so much for your continued support and positive feedback! We’re delighted to hear that you love our products and appreciate our fast delivery and quality.
Your satisfaction is our top priority, and it's wonderful to know we’re meeting your expectations. If you ever need assistance or have any questions, please don’t hesitate to reach out.
Thanks again for choosing Spotlight Oral Care!
“I recently purchased from Spotlight Oral Care, seemless process, excellent customer service provided as always. Very innovative products with the latest advances in technology but more importantly clinically proven made by Dentists. New packaging and brand refresh looks unreal. Cannot wait to see what comes next for Spotlight!”
Thank you for your fantastic review! We’re thrilled to hear that you had a seamless purchasing experience and are pleased with our customer service.
We’re excited that you appreciate our innovative products and the new packaging. Our team is committed to delivering the latest advancements in dental care, backed by clinical evidence and crafted with the expertise of dentists.
Your enthusiasm for what’s next is greatly appreciated. We’re looking forward to bringing you even more exciting developments in the future!
If you have any questions or need assistance, please don’t hesitate to reach out.
“I have the pro version and it seems to be very effective in cleaning and removing staining. The only negative comment is with respect to the on-off switch which, is far too sensitive and will switch on with the slightest touch. This needs a redesign. Other than this, a good product.”
Hi Daniel,
Thank you for your valuable feedback! We’re delighted to hear that the Pro version of our toothbrush is effective in cleaning and removing staining.
We appreciate your comments about the on-off switch. We understand how a sensitive switch can be inconvenient and will certainly take your suggestion into consideration for future product designs.
Thank you for bringing this to our attention and for your positive overall review. If you have any further questions or need assistance, please feel free to reach out.
“My old Spotlight brush stopped working and before my new one was delivered I had to use a manual brush. I haven't used a manual brush for over 40 years and the difference was astounding, It's hard to believe people still use these.
I have tried many different makes over the years and the Spotlight is by far the best.”
Thank you for your fantastic review Lesley! We're sorry to hear about the issue with your old brush but are thrilled to know that the Spotlight brush has made such a positive impact compared to your manual brush.
It's great to hear that you find our brush to be the best among the many you've tried over the years. Your feedback means a lot to us, and we’re glad our product continues to meet your expectations.
If you ever need any assistance or have questions, please don’t hesitate to reach out. Thanks for choosing Spotlight!
“this is my 3 brush. the other being a pro brush and my 1st was a std one.
i now find the std brush to be better than the pro and it feels more powfull.
i had probems with the pro and they send out a new to me. not long after this i got more problems and it did not work .
so back to the std electric brush which i have always liked and to me more powerfull as well.”
Thank you for your detailed feedback Paul. We’re sorry to hear about the issues you encountered with the Pro brush, but we’re glad to know that our standard brush continues to meet your expectations and feels more powerful for you.
Your insights are valuable, and we appreciate you sharing your experience with both models. If you have any further concerns or need assistance with any of our products, please don’t hesitate to reach out. We're here to help ensure you have the best possible experience.
Thank you for your continued support!
Thank you for your kind words! We’re thrilled to hear that you find our product effective and easy to use.
Your satisfaction is our priority, and we're glad our product meets your needs. If you have any questions or need further assistance, please feel free to reach out.
Thanks again for your feedback!
“I had a wonderful experience. I purchased my brush 4 months ago & it started loosing the charge. Immediately company apologised and posted me a new product which I received the following day. Fantastic customer service.”
Thank you for your wonderful feedback Mary!
We're so glad to hear that you had a positive experience with our customer service. It’s great to know that we were able to resolve the issue quickly and efficiently for you.
Your satisfaction is our top priority, and we're pleased to hear that the new product arrived promptly. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out.
Thank you for choosing us!
“This is such an amazing product. I recently had a problem and the customer service response was absolutely amazing. I cannot recommend spotlight highly enough”
Hi Val, your kind review is much appreciated!
We're thrilled to hear that you find our product amazing and that our customer service team was able to address your issue effectively.
Your recommendation means a great deal to us. We’re committed to providing both high-quality products and excellent support, and it’s wonderful to know we’ve met your expectations.
If you have any further needs or questions, please don’t hesitate to reach out. Thanks again for your support!
Thank you so much for your wonderful review Julia! We're thrilled to hear that you found our ordering process easy and our delivery fast. It's fantastic to know that you love our products and that Spotlight has become a household favourite.
Your support means the world to us, and we're delighted to have you as a loyal customer. If you ever need anything or have any questions, please don't hesitate to reach out.
Thanks again for choosing Spotlight Oral Care!
“I ordered 1 bottle of whitening mouthwash, usually I order few at a time, so glad I didn't as I really don’t like the taste of the new version at all.
Also, the cap is nowhere near as effective to use as a measuring / drinking cap.. the
fluid sits in the outer part of lid and it’s awkward to get all out and then it drips down bottle. This seems a design flaw to me .. which is annoying as the previous bottle was so much better! Please change formula and bottle design.”
Thank you for taking the time to share your feedback with us Audrey!
We're sorry to hear that you’re not satisfied with the taste of the new version of our whitening mouthwash and the design of the bottle.
Your comments about the taste and the cap design are very important to us. We understand how frustrating it can be when a product doesn't meet expectations, especially when previous versions worked well for you. Rest assured, we will pass along your feedback to our product development team for consideration in future updates.
We understand that you have already been in touch with our customer service team! We appreciate your loyalty and hope to improve your experience with our products.
Thank you again for your valuable input.
“I really like spotlight oral care
From toothbrush, toothpaste
Whitening powder and strips . Very happy with purchase, and always offers on that are very appealing. Delivery is very prompt too.”
Geraldine, Thank you so much for your fantastic review! We're thrilled to hear that you're happy with our products, including the toothbrush, toothpaste, whitening powder, and strips. It's wonderful to know that our special offers and prompt delivery have enhanced your shopping experience.
We appreciate your support and look forward to continuing to provide you with products that you love. If you ever have any questions or need assistance, please don't hesitate to reach out.
Thanks again for choosing Spotlight Oral Care!
“Excellent all round toothbrush with helpful quadrant notification of how long and where to brush. Pressure sensor bit ‘iffy’ as didn’t always seem to work and you have to press pretty hard for it to come on. Not sure anyone would brush hard enough for this to come on anyway.
In my opinion the on/change-speed button was too discreet, set flush with the body and only too easy to change speen when brushing.
Otherwise all ok. PS. Good customer service team. Quick responses.”
Thank you for taking the time to share your feedback on our toothbrush Paul. We're delighted to hear that you found it to be an excellent all-round product and that the quadrant notification feature was helpful for your brushing routine.
We appreciate your comments on the pressure sensor. Your insight is valuable, and we will look into this issue to ensure it functions optimally without requiring excessive pressure.
Regarding the on/change-speed button, we understand the importance of design and usability. We will consider your suggestion about the button's placement and ease of use in our future product updates.
We're also pleased to know that you had a positive experience with our customer service team. Your satisfaction is our top priority, and we are always here to help.
Thank you once again for your review and for choosing Spotlight Oral Care.
Thank you for your feedback! We're glad you are happy with the toothbrush and the delivery time. If you have any questions about the guarantee, please let us know, and we'll be happy to assist.
