Thank you for your feedback Christine! We're glad to hear that we could promptly resolve the issue with your defective toothbrush and provide you with a quick replacement. If you have any further questions or concerns, please feel free to reach out to us. We're here to help!
That's fantastic to hear Eva! We're glad you're enjoying your new toothbrush and that it's already making an impression on your dentist. Thank you for your kind words, and happy brushing!
We're thrilled to hear that you're enjoying your toothbrush so far! Thank you for choosing us based on your friend's recommendation. If you have any questions or need assistance in the future, don't hesitate to reach out. Happy brushing!
“It’s not clear that sonic pro head replacements are not compatible with the standard device. Pretty basic- on the package it’s states it clearly but by then it’s too late.”
Thank you for taking the time to leave us a review. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with one of our products, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and advise here.
Thank you for taking the time to leave us a review. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with one of our products, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and get this sorted for you as quickly as possible!
“My old oral b was slowly dying so needed a new one . Read reviews and opted for this & so far it hasn’t disappointed. Bit different feel and gets a few goes to get used to it but satisfied with my purchase.”
Thank you for sharing your experience! We're glad to hear that you're satisfied with your purchase and that it's meeting your expectations so far. If you have any questions or need further assistance, feel free to reach out to us.
“Only been using the toothpaste for about a week and it does look like stains are lifting on my teeth .I think i may need an added boost with the powder to go with my toothpaste too , but so far very impressed . Thank you😊”
Thank you so much for sharing your experience with us! We're thrilled to hear that you're already seeing positive results with our toothpaste. Our powder can definitely provide that extra boost you're looking for, so feel free to give it a try! We appreciate your support and look forward to continuing to exceed your expectations. 😊
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service team and that you're satisfied with your product. We truly appreciate your recommendation and look forward to serving you again in the future! If you ever need anything else, don't hesitate to reach out.
“Great toothbrush with long battery life. The sonic element takes some getting used to, but the 3 settings helps to gradually get used to this. It would be better if the button was harder to press as it is in line with where you hold it so it is easy to accidentally press it whilst brushing. You then have to press it repeatedly to get it back to the desired setting and it’s also the on off switch, so this can be annoying and also disrupts the 30 second area indication. The 4 30 sec area pause indicator and auto 2 min shut off are a good feature. The toothbrush is slim, sturdy and not too heavy. Pressure indicator would be a good addition. Bristles on brush head hold their shape well but the replacement heads are so expensive which is disappointing as the brush is well priced for the quality. I do recommend the sonic rechargeable toothbrush but some discount incentives for head replacements would be useful as you can’t buy in store like other brands, so also have to factor in postage cost on top.”
Thank you for your detailed feedback on our sonic rechargeable toothbrush. We're delighted to hear that you appreciate its long battery life and the gradual adjustment settings. We also value your input regarding the button placement and understand the inconvenience it may cause during brushing. We'll definitely take this into consideration for future improvements.
Regarding the pricing of replacement heads, we understand your concern. We strive to maintain the quality of our product while keeping it affordable. We'll explore options to provide incentives or discounts for replacement heads to enhance your overall experience and make it more cost-effective for you.
Your recommendation means a lot to us, and we're committed to continuously enhancing our product to meet your needs better. Thank you for choosing our sonic rechargeable toothbrush, and we look forward to serving you even better in the future. If you have any further suggestions or queries, please don't hesitate to reach out to us.
“This is my second sonic toothbrush I have purchased. Really impressed with the product and feel that my teeth are definitely cleaner and brighter since I’ve been using would 100% recommend.”
Thank you so much for your fantastic review! We're thrilled to hear that you're enjoying your second Sonic toothbrush and that you've noticed a significant improvement in the cleanliness and brightness of your teeth since using it. Your recommendation means the world to us! If you have any questions or need further assistance, feel free to reach out. Happy brushing!
“Cannot fault spotlight oral care , I gave their teeth whitening strips a go and their whitening toothpaste and wow .... incredible, and no sensitivity like I was expecting. I've recommended spotlight oral care to all of my friends and my family , and I've recently bought the mouthwash, and teeth whitening accelerator gel. Feel much more confident when I smile now , have included before and after pictures - thank you”
Thank you so much for your glowing review! We're thrilled to hear that our teeth whitening strips and toothpaste exceeded your expectations and delivered incredible results without any sensitivity. It means the world to us that you've not only recommended Spotlight Oral Care to your friends and family but also expanded your oral care routine with our mouthwash and teeth whitening accelerator gel.
Your before and after pictures speak volumes, showcasing the confidence boost our products have provided you. We're honored to have played a part in your journey to a brighter smile. If you ever need anything else or have further questions, don't hesitate to reach out. Here's to many more smiles ahead!
“I had some enamel wear on a tooth. The dentist thought a more traditional head (not the rotary type head) was preferable. Also, one with gentle action.
I was really surprised by the difference! The Spotlight pro is very gentle in comparison and has 4 settings to choose from.
The only other comment is that the marketing implies it is made in the EU/UK but it is not. It is manufactured in the PRC.”
Thank you for sharing your experience with us! We're delighted to hear that you found our Spotlight Pro toothbrush gentle and effective, especially for addressing enamel wear. We understand the importance of providing various settings to cater to individual needs, and we're glad you found them useful.
Regarding the manufacturing location, we apologize for any confusion caused. While we strive to provide transparency in our marketing, we appreciate your feedback and will take it into consideration for future communication. Rest assured, our priority remains delivering high-quality products that meet your dental care needs. If you have any further questions or concerns, please don't hesitate to reach out to us directly. We appreciate your support and trust in our brand.
“So far, I’ve been impressed with the overall quality of this water flosser. Having had a water flosser before, this seems much more durable, and the moving parts seem to be made of good quality material. Also really like the UV light feature which gives me the needed reassurance I need regarding dental hygiene. I also like the way that it was presented in the box, which just speaks of a good quality product. My slight frustration with it is that there doesn’t seem to be a way to pause button the flosser when your in a specific mode I.e Pulse mode without turning off the power and having to flick through UV, gentle clean etc etc get to pulse which job is here so you have to do because your mouth fills up with water at some point and you have to spit it out(unless, I’m just misunderstanding the instructions!) Compared to a much cheaper water flosser I got few years back this doesn’t seem as powerful and hard on the gums, though that might simply be because it’s design has been well researched by dental experts. Overall a good product and I would recommend, though I would ask the team to consider adding a pause function if it doesn’t already have this in the next update.”
Thank you for taking the time to share your detailed feedback on our water flosser. We're delighted to hear that you've found the overall quality impressive and appreciate the durability and material quality of the moving parts. The inclusion of the UV light feature to enhance dental hygiene is indeed a highlight, and we're glad it offers you reassurance.
We understand your frustration regarding the lack of a pause button while in specific modes such as Pulse mode. Your feedback regarding this functionality is valuable to us, and we'll definitely take it into consideration for future updates. We apologize for any inconvenience this may have caused and appreciate your suggestion for improvement.
Regarding the power and gum sensitivity, our design is indeed aimed at providing effective cleaning while minimizing discomfort, and it's encouraging to hear that you find it gentler compared to previous models.
Once again, thank you for your review and recommendation. We're committed to continually improving our products based on customer feedback, and your input helps us in that process. If you have any further questions or suggestions, please don't hesitate to reach out. We're here to assist you.
“Just received our Spotlight oral care tooth brush and my wife and I are delighted lovely ergonomic design lightweight toothbrush that does what it says on the tin ! Lovely clean and other settings if you wish to use them great work Spotlight oral care”
Thank you for your positive review! We're glad to hear that you and your wife are enjoying your new Spotlight Oral Care toothbrush. We appreciate your feedback and support.
“I've only had the Sonic Pro electric toothbrush a couple of days, but so far so good. I like the pressure sensor function and the quadrant reminders. The one thing that I would change is the power button, as a couple of times when moving quadrants whilst brushing, I've accidentally pressed the power button which has changed the mode from gentle to polish (for example). Could do with either the power button being less sensitive or placed somewhere different on the toothbrush to avoid this happening whilst brushing. Other than this, no problems up to now.”
Thank you for your feedback! We're glad to hear you're enjoying your Sonic Pro toothbrush. We'll definitely take your suggestion about the power button into consideration for future improvements. If you have any further feedback or questions, feel free to reach out to us.
Thank you for your positive review! We're delighted to hear that you're happy with the product's performance and the delivery experience. We appreciate your feedback and support!
“Great products been using the Sonic toothbrush for a few years and love it .
Great customer service I recently emailed a video of a faulty water flosser and within an hour I had a response and confirmation a replacement product would be shipped out and it arrived a few days after.
Thank you so much”
Thank you so much for your review! We really appreciate your loyalty! We are also thrilled to know that our customer service team was able to assist you promptly and efficiently when you reached out regarding the faulty water flosser. It's great to hear that you received a response within just an hour and that a replacement product was swiftly shipped to you, arriving only a few days later. If you ever need any further assistance or have any questions, please don't hesitate to let us know!
