Dear Richard, thank you so much for taking the time to provide us with your feedback regarding your experience with Spotlight Oral Care. We genuinely appreciate customers like yourself who are open about their thoughts and experiences, as it allows us to continuously improve our products and services.
I can see our team have been in touch as we have resolved this issue for you. Anything else you need however, don't hesitate to touch base! Once again, we appreciate your input and thank you for bringing these concerns to our attention. Your feedback is genuinely valuable to us.
“As a recent buyer of the Spotlight Oral Care toothbrush, I'm thrilled with its performance. The sleek design makes it a standout on my bathroom counter, while the powerful sonic technology leaves my teeth feeling incredibly clean. The gentle bristles ensure a comfortable brushing experience, and knowing it's eco-friendly adds to the appeal. The only criticism is there’s no grip on the body so it can slip out of your hand when in use.”
Thank you so much! We truly appreciate your positive feedback.
We're delighted to hear that you are thrilled with the performance of our toothbrush and that you appreciate our eco-friendly approach. We also appreciate your feedback. We take customer feedback seriously and continuously strive to improve our products. Your comment will be shared with our team for consideration.
Once again, thank you for your support and for choosing Spotlight Oral Care. If there's anything else we can assist you with, please don't hesitate to reach out!
Thank you so much for your kind review! We are thrilled to hear you are happy with our service and quick delivery. Thank you for your custom and support, we hope you love the products! 😊
“Loving my new toothbrush, love the white looks clean and sleek. The thin head makes it easy to reach the back teeth. Took a while to get use to the sonic but now love it. Only reason for losing a star was delivery could have been a bit quicker.”
Thank you for your review and feedback! We're thrilled to hear that you're loving your new toothbrush and finding it sleek and effective. We appreciate your patience with the delivery process and will strive to improve in that aspect. Your satisfaction is important to us, and we're here to ensure you have the best experience possible.
Thank you so much for your lovely review Julie! We are thrilled to hear that you found our product to be good, and that ordering was easy with quick delivery. Once again, thank you for your wonderful review and your ongoing support. We truly value your feedback.
“Feels clean, small brush head is great as it’s a good combo between Philips and Oral B brush head.
The travel case does feel a bit cheap, but the actually toothbrush does feel its good quality. Had it for two weeks since opening and not had to change yet. I got the rose gold colour and it looks very elegant.”
Thank you for your feedback! We're glad to hear that you're enjoying the clean feeling and the quality of our toothbrush. We appreciate your insights on the travel case and are continuously striving to enhance our products. Please reach out to our customer service if you have any further questions!
“Bought the classic sonic toothbrush at a reduced price. Arrived after 5 days.
Nice to use and handle. Makes my teeth feel clean and small head makes getting into small spaces easier. Very pleased so far and would definitely recommend.”
Thank you so much for your review! We really appreciate your support. If there's anything else we can assist you with, please don't hesitate to let us know!
Thank you so much for your lovely review! We truly appreciate your support and are thrilled to hear that you have been using our spotlight brushes for a few years now and are very happy with them. Please don't hesitate to reach out to us!
Thank you for sharing your experience! We're thrilled to hear that our toothbrush has provided you with a thorough clean, and that you're satisfied with its modes and battery life. Your feedback is greatly appreciated!
“It's been a couple weeks and I feel like I can see a difference in the colour of my teeth. My previous brush was Phillips Sonicare and this feels like it's a step up. Only three settings but it feels like it's enough. The speed of the three levels is excellent. I bought this after reading online reviews and it feels justified.”
Thank you so much Mr Daniel! We truly appreciate your feedback and are delighted to hear that you are already noticing a difference in the colour of your teeth after just a couple of weeks of use. We understand that transitioning from another toothbrush can be a big change, but we're thrilled to hear that our toothbrush feels like a step up for you!
Once again, thank you for choosing Spotlight Oral Care and for sharing your positive experience. If you have any further questions or need assistance, please don't hesitate to reach out!
“This was the second toothbrush I'd purchased as the button on the first had become almost impossible to operate. I purchased this second one as I like the size of the brush head and the ability to reach all areas. If this second brush fails I wouldn't purchase a third.”
Hi Eileen, thank you for your continued support and custom, it means the world to us! We're so sorry to hear you have had a negative experience, rest assured out Customer Service team are on hand any time and are more than happy to make sure your experience with us is an excellent one!
“Really good! I found the fastest setting unbearably tickly initially but after a week or so I built up from the slower settings and now all good. Extra long charge and teeth look noticeably cleaner and whiter.”
Thank you so much for your kind review! We are thrilled to hear you are loving your new Sonic and seeing the results already, it's totally normal to feel a tickle at first! Thank you for your support 😊
Thank you so much for your kind review Marie-Louise! We are thrilled to hear you are happy with our Customer Service Team, they're always on hand whenever you need. Thank you for your custom and support, we're delighted your kids love their brushes! 😊
“Very good E tooth brush. Would definetly recomend. Only thing i need to get used to is the overall interval of working. Before with other brushes it was way longer.”
Thank you for your kind review and feedback Alen! We are thrilled to hear you are enjoying your new Sonic Toothbrush! Your support and custom mean the world to us. Thank you!
Aw we are so delighted to hear your daughter is loving her new Sonic, this means the world to us to hear! Thank you for choosing us and thank you for your support 🤍
“Hello
Been meaning to write to you regarding my new electric toothbrush I purchased direcly from you.
Not too happy with it to be honest, it keeps cutting out after a couple of minutes, I am conscious of where I place my fingers so that I dont accidently press the button to change the settings but it seems to cut out constantly and stop brushing.
I have recently just gone away for two days and I placed the toothbursh in the plastic carry case to ensure the cleanliness and that the button wasnt set off accidently during my travel. However when I arrived that is seeminlgy what happened as the toothbrush battery was dead. Now having just bought it and charged it as per instuctions this is not a case of lack of charge so somehow in th carry case it has been switched on throughout the trip which is baffling.
I fully charged this on my return over night and have used it once today, and now it is re charging again and has been doing so for a number of hours, something doesnt seem quite right to me and for the cost hugely disappointing”
Thanks so much for your review Donna. I'm really sorry to hear about the challenges you've faced with your new electric toothbrush. That doesn't sound like the experience we want for our customers. I see that a member of our team has reached out to you to discuss and resolve this matter. We truly appreciate your feedback, and we're committed to making things right for you. If you have any additional details or concerns, please feel free to share them with us. Thank you for your understanding, and we look forward to ensuring your satisfaction.
Thank you so much for your lovely review! Your kind words truly mean a lot to us. We are thrilled to know that our toothbrush has earned the title of the best you've had in such a remarkable span of 69 years. Thanks again!
Thank you so much for your review. We truly appreciate your support and are delighted to hear that you're thrilled with your purchase. Your satisfaction is our top priority, and we're grateful for your trust in our brand. If you have any further questions or need assistance, please don't hesitate to reach out!
“I am now onto my second faulty toothbrush which will not charge. I am also being expected to post them back before a refund will be granted AND have had to provide video evidence they my plug sockets work. Poor manufacturing I think.”
Thanks so much for your review! I apologize for the inconvenience you've experienced. Our team has reached out to assist you with the faulty toothbrush issue. Thank you for your patience and cooperation.
Thank you so much for your review. We're also pleased to hear that you had a positive experience with our fast delivery service for your brush heads. We understand the importance of ensuring you have the right ones, and we're glad that we were able to provide assistance promptly. If you have any further questions or need any assistance, please do not hesitate to reach out.
