“This is our first sonic toothbrush and whilst it takes a while to get used to it, I'm loving it now. The feel of the brush in action is very different from the old electric toothbrush but it is much gentler and teeth feel cleaner. Getting the head off and on is a little tough but now I know I'm not about to break it by pulling hard I'm fine with it. It also looks nicer than my old brush which I know makes no difference to whether it's any good but it matters to me. Delivery was quick and efficient and so far I've only charged it at the start whereas my old one would have been 4 or 5 charges by now. This was the main reason we chose it but I'm much happier than I ever expected and if all continues as its started I won't be changing back. Thank you”
Thank you so much for your wonderful review Mrs Jarvis! We are delighted to hear that you're enjoying your first sonic toothbrush and that it’s leaving your teeth feeling cleaner while being gentle on your gums. It’s also great to know features are meeting your expectations. We really appreciate your support. ~Breanna
Hi J Schuchmann,
Thank you for your review! We’re so pleased to hear you’re already seeing results after just one week — that’s fantastic to hear! We really appreciate your support-Suzanne
“Powerful and very effective toothbrush. Converted me to a sonar toothbrush and my teeth and mouth now feel exceptionally clean. Would absolutely recommend purchasing one of these!”
Thank you so much for your kind words! We’re thrilled to hear your new Sonic toothbrush has made such a difference — and that you’re enjoying that freshly-clean feeling. Your recommendation means a lot to us!~Suzanne
“If I’d known my teeth would feel this clean and healthy I would have bought my Sonic Pro long ago. It’s fantastic and I won’t be going back. It arrived in about 24 hours which I was not expecting so even more kudos for an excellent delivery service on top of an excellent product.”
Hi Fionnuala,
Thank you so much for your wonderful feedback! We’re thrilled to hear you’re loving your Sonic Pro and that it’s leaving your teeth feeling so clean.
We’re also glad the delivery was quick and seamless- this is exactly what we aim for. Thanks again for your kind words and support!~Suzanne
“Thank you for reaching out and I'm afraid I'm currently rather disappointed. I last ordered the white toothbrush in summer 2022 (order no 133010UK)and wanted to replace it as over time there was less charge in the toothbrush upon charging so I felt it was time for a new replacement. I ordered a replacement for both my husband and myself. I charged both toothbrushes upon receipt but my charge lasts only for about 3 days and my husbands lasts only for about a week before needing to be recharged. I have added screenshots of both orders below. Both our new toothbrushes do not hold as much charge as our previous toothbrushes. My husbands charge lasts a little longer and I notice it takes longer to charge than mine too. I should point out that upon receipt of the new toothbrushes I recycled the packaging. I would appreciate your feedback advice and help as I am currently quite dissatisfied and feel like changing to a different brand. Many thanks Jo Elliott”
Hi Jo,
Thank you for sharing your feedback. We’re really sorry to hear about the issues with your new toothbrushes and completely understand your frustration.
We’ve reached out to you directly via email to troubleshoot the problem further. This will help us investigate and provide the best solution for you.
We appreciate your patience and are committed to resolving this for you so you can continue enjoying your Spotlight toothbrushes. ~Suzanne
We are sorry about that, that’s definitely not the experience we want you to have. Please send us your order number to info@spotlightoralcare.com, and we’ll assist you with getting the correct replacement heads. -Tina-
“Products are good. However thee on/off button on the sonicare toothbrush is very sensitive too touch and sometimes moves settings if accidently touched mid teeth brushing whicg is frustrating also the tootpaste tubes can be difficult to squuze out toothepaste as it comes to the end of the tube and makes the processd messy. So better toopthpaste tubes please.”
Hi Mark,
Thank you for your honest review. We’re really pleased to hear you think the products are good, and we truly appreciate you taking the time to share such detailed feedback.
We’re sorry to hear that the power button sensitivity has been frustrating during use — that’s certainly not the experience we want for our customers. Your comments are extremely helpful, and we’ll make sure they’re shared with our development team for consideration.
Thank you as well for your suggestion regarding the toothpaste tubes. Practical feedback like this is invaluable, and we’re always looking at ways to improve both performance and packaging.
If there’s ever anything we can assist you with directly, please don’t hesitate to reach out.~Suzanne
“I love my new spotlight toothbrush. I love you can choose the vigour of the brushing. I love the quiet mosquito hum in comparison to the horrible loud rattly sound of my old oral B, I love the small, oval toothbrush head that actually fits around my whole mouth including round the back of my back molars. Service has been excellent too. A great product. Very pleased indeed. 😁”
Thank you so much for your wonderful review Kate! We are absolutely delighted to hear how much you’re loving your new toothbrush and it features. It’s fantastic to know it’s made such a difference for you. We truly appreciate your kind words about our service as well. Thank you for your support! ~Breanna
Thank you so much for your lovely review Sarah! We are delighted to hear your order arrived quickly and that you’re happy with the product. We really appreciate your support! ~Breanna
Hi Elizabeth,
Thank you so much for your lovely review! We’re delighted to hear you’re happy with both our products and customer service.
It really means a lot to us that you have such positive things to say about Spotlight Oral Care~Suzanne
“I got in touch with the company to place a return as the I ordered the wrong items. I realised I had ordered the wrong toothbrush heads before I received the items. I emailed and didn’t hear back for weeks, I emailed again and the same happened. I’ve had one response and have not been able to return the items. They are of no use to me. Really disappointed with the customer service.”
Thank you for your review Lydia. I’m really sorry to hear about your experience.
I’ve reached out to you directly via email, as we’re unable to locate any previous correspondence from you on our system. We want to get this resolved for you as quickly as possible.
Please do reply to our email with your order details, and we’ll take it from there~Suzanne
Hi,
Thank you so much for your review! We’re thrilled to hear you’re happy with both the product and our customer service. Your recommendation means a lot to us.~Suzanne
Hi Aija,
Thank you for your review! We’re delighted to hear that the product met your expectations and is exactly as described.
We really appreciate you taking the time to share your feedback.~Suzanne
“Best customer service I’ve ever dealt with. I’ve also been using the brand for the last 5 years after a recommendation from a friend and I also recommended to others. All their products are great quality wether it’s the sonic electric toothbrush the toothpaste whitening strips and toothpaste.”
Thank you so much for your kind review Tiphanie. We’re really pleased to hear you’ve been happy with our products over the past 5 years and that you’ve recommended them to others.
It’s also great to know you’ve had a positive experience with our customer service — we really appreciate you taking the time to share this feedback.~Suzanne
Thank you for your feedback Leonardo— we’re glad to hear you were happy with the service.
We understand your comments regarding shipping costs. International shipping and courier rates can vary depending on location, and we always aim to keep these as competitive as possible while ensuring reliable delivery.
We really appreciate you taking the time to leave a review.~Suzanne
Thank you so much for your lovely review Jackie! We’re really glad we were able to get a replacement out to you quickly and resolve the issue.
We truly appreciate your kind words and your support.~Suzanne
“AMAZING product and company!
The product is so effective (worth every penny). My mouth feels so much cleaner and it is an essential part of my routine now.
Also, I had an issue with the first flosser and the customer service team were fantastic and sent me a new one.
I am very impressed with both the product and company!”
Hi Jacob,
Thank you so much for your wonderful review! We’re thrilled to hear that the flosser has become an essential part of your routine and that your experience with our customer service was positive.
Your feedback means a lot to us, and we really appreciate you taking the time to share it~Suzanne
Thank you so much for your feedback Caroline! We appreciate you sharing your tip as well. Gently and slowly removing them is definitely the best way to avoid any discomfort. ~Breanna
Thank you for your feedback. All items included with the purchase of the Sonic toothbrush are listed on our website product page so customers can see what is included before ordering. We appreciate your suggestion regarding a case and additional brush heads, and we’ll be sure to pass this feedback along to our product team for consideration. ~Breanna
