“Sonic mechanism appears to work well but the brush head is so difficult to attach and remove. The same problem we had with our last toothbrush which suddenly gave up the ghost after a years use. Brush heads only realistically last for a month and are very expensive.”
Thank you for your feedback Susan, and we’re sorry to hear about the difficulties you’ve experienced with attaching and removing the brush heads. We completely understand how frustrating this can be. We’d like to help resolve this and discuss options that might work better for you. Please reach out to us directly at info@spotlightoralcare.com, and our team will be happy to assist. ~Breanna
Thank you so much for your kind words Richard! We’re thrilled to hear you’re happy with our products and service, and we really appreciate your recommendation.~Breanna
“I find your customer service frustrating. Having reported a faulty toothbrush, it took many months for a replacement to eventually come through. I jumped through all the hoops - soaked the unit in water, took a video, responded straight away to an email (which you said you hadn't received and I had to send it to prove I had responded!). Not good.”
Thank you for sharing your feedback Julie, and we’re very sorry for the frustration you’ve experienced. Please be assured that our team has been communicating with you and following the necessary steps to issue a replacement, and we truly appreciate your patience and diligence in providing all the required information. Your experience highlights areas where we can improve, and your feedback will help us make our processes smoother for the future. ~Breanna
“Have been using a Spotlight Oral Care Tootbrush for two years now. Has performed day in,day out without problem. Just bought a pack of toothbrush refills direct from Spotlight at a competitive price and quick delivery. Based on my experience, it's a very good buy. RECOMMENDED.”
Thank you so much for your wonderful review Anthony! We’re thrilled to hear that your Spotlight toothbrush has been performing reliably for two years. We really appreciate your recommendation and continued support, it means a lot to the team! ~Breanna
Thank you for your great review! We’re delighted to hear you’re loving your product and device. It’s fantastic to know you’re seeing the results you wanted. ~Breanna
“Thank you for the replacement heads have to say ye are very good when it comes to sloving issues thanks so much and a very merry Christmas 🎅 and a happy new year 🎉 all the best for 26”
Thank you so much for your lovely review Eibhilin! We’re delighted we could help resolve the issue for you. Your kind words mean a lot to our team~ Breanna
Thank you for your kind review! We’re delighted to hear you were happy with the price and the prompt delivery. We really appreciate your support. ~Breanna
Thank you for your kind words Mairead! We’re delighted to hear you’re happy with both the product and our customer service. We really appreciate the recommendation and your support~Breanna
“They sent a broken charger for the propriatary charging system for their toothbrush. When I raised a support case they replied try another charger. The only charger you can use is their own. I raised a ticket to which they closed without addressing the issue. I would avoid buying from this company.”
We appreciate your feedback Guy. We’re very sorry to hear about your experience and for the frustration this has caused. Our apologies that the issue wasn’t resolved as smoothly as it should have been. Someone from our team has reached out once more to have this sorted for you. ~ Breanna
“I bought Xmas gift for my daughter
Packaging so lovely really worth buying and a pink colour is amazing
Plus it's really good toothbrush battery last very long”
Thank you for your feedback Faith! We’re delighted to hear the description met your expectations and that you’re happy with your purchase. ~Breanna
“Brush in the set came in deformed
Also, branded wrap spiked the surprise when the package arrived. It could be better if this was wrapped in plain wrap.”
Thanks for sharing your feedback! This is certainly not the standard we aim to provide. A member of our team has already reached out to you directly to follow up and assist with this matter. ~Breanna
Thank you so much for your wonderful review Johnny! We’re thrilled to hear that you’re enjoying your toothbrush. It’s fantastic to know it’s been worth it for you. ~Breanna
“Spot on service from Spotlight, orders arrive very quickly and in superb condition. Hope lots of people support them, so they can serve us for years to come. Keep up the good work.”
We appreciate your kind words Howard and we are delighted to hear you had a great experience with our service and that your order arrived quickly and in perfect condition. Reviews like this really mean a lot to our team and motivate us to keep doing our best.~Breanna
“Hi I purchased the air flosser alongside a bunch of other items and it literally does not work. So disappointing as I feel I could have purchased something cheap on Amazon and it will have been fit for purpose. I will return this faulty item.”
Thank you for your review Elaine, and we’re very sorry to hear about your experience we completely understand how disappointing this must have been. We can see that a member of our team has already been in touch and has sorted this issue for you. Please accept our apologies again for the inconvenience caused, and thank you for giving us the opportunity to resolve it. ~Breanna
Thank you so much for your feedback Jason! We are really glad to hear you’re happy with the products and pricing. We really appreciate your patience and understanding during this busy time, and we’re always working to get orders out as quickly as possible. ~Breanna
