“I have found that Spotlight Oral Care products are now essential for my daily oral hygiene. The sonic toothbrush, flosser, and toothpaste are staples, and I consider the whitening strips and mouthwash to be essential for starting my day. The products are deserving of a five-star rating, and the customer service is consistently excellent.”
Thank you so much for your amazing feedback Linda! We are absolutely delighted to hear that our products have become such an essential part of your daily routine. It's also wonderful to know you've had consistently positive experiences with our customer service team. ~Breanna
Thank you so much for your kind words Cathal! 😊 We're thrilled to hear you had a great experience and found our service helpful. If you ever need anything in the future, we're always here to help! ~Breanna
Thank you so much for your lovely feedback Lyn! We're thrilled to hear you're loving your new toothbrush. Your recommendation means a lot to us! 😊 ~Suzanne
Thank you so much for your kind words Suzanne and continued support over the years! We’re thrilled to hear you’re pleased with our electric toothbrushes, replacement heads, and toothpaste. It’s always a pleasure to serve you, and we look forward to keeping your smile healthy for many years to come! ~Suzanne
Thank you so much for taking the time to leave a review! We're glad to hear the ordering and delivery process went smoothly and that the product made a great gift. We are sorry to hear that the products has not met your expectations, if you think you are having issues with your product please feel free to reach out to our team at info@spotlightoralcare.com~Breanna
Please accept our sincerest apologies. I am very sorry to hear that you emailed us about returning the wrong toothbrush heads and have not yet received a reply. That is absolutely unacceptable, and we take full responsibility for the delay in our response time.
We understand how frustrating it is when you follow instructions and are left waiting. We are taking immediate action to locate your original email, but in the meantime, we want to resolve this for you right now. I have reached out to you via email. - Tina
“I have been using a Sonic Pro toothbrush for two weeks now and can notice a major upgrade over my old brush. Cleanliness and that shiny clean mouth feel are exceptional.
I have also been using the whitening powder for almost the same time, my teeth are stained from years of coffee and red wine and was sceptical about the outcome, but can notice a difference which I’m sure will get even better with time .”
Thank you so much for sharing your fantastic results! We are absolutely thrilled to hear that you are seeing such a major upgrade after just two weeks of using the Sonic Pro toothbrush. That "exceptional" cleanliness and "shiny clean mouth feel" is exactly what we strive to deliver.
It's also great to hear about your experience with the Whitening Powder. We know it takes time to tackle stains from years of coffee and red wine, so the fact that you've already noticed a difference is wonderful news! You're right—with continued, consistent use, those results will only get better.
We appreciate you giving both products a try and trusting us with your smile. Happy brushing! - Tina
“I am now a disappointed customer when I used to be a happy customer with the products. Unfortunately I have just bought replacement toothbrush heads for my Sonic Pro toothbrush which has stopped working.
I have washed the electric toothbrush with soapy water but it has done nothing to get the toothbrush working.
This is now the second faulty Spotlight toothbrush I have owned. I am not buying another one.”
Thank you for reaching out and for your honest feedback. I'm truly sorry to hear about your experience with your Sonic Pro toothbrush and the disappointment this has caused, especially as a former happy customer.
It's frustrating when a product fails, and having two toothbrushes stop working is completely unacceptable. Please accept our sincere apologies for the inconvenience and the time you spent trying to troubleshoot this issue, particularly after you had just purchased new replacement heads. I have reached out to you via email. - Tina-
“I’m so delighted with Spotlight OralCare products. I look after my tooth and gum health generally. However these products make it so much easier. I have not needed to be referred to a hygienist since using Spotlight which is great news and saves me money too. Thank you Spotlight.”
Thank you so much for your kind words Joy! We're absolutely thrilled to hear that Spotlight Oral Care has made your oral health routine easier and more effective. It's amazing to know you've seen such great results. ~Breanna
“It’s a good toothbrush but very poor service delivery. Very disappointed that this is my second time buying a toothbrush and both times they arrived without the name engraving on them. Why advertise it when it dies not happen ?”
Thank you for your feedback Agnes! We are truly sorry to hear about your experience. We completely understand your disappointment and this not the kind of service we aim to provide. We see that you were communicating with us in regards to this. Your experience matters to us, and we’re committed to improving our service moving forward. ~ Breanna
“I love the electric toothbrush, the floss picks and the toothpaste. All products are of high quality. I plan to continue using these products into the future.”
Thank you so much for your kind words Connor! We're thrilled to hear that you're loving the electric toothbrush, floss picks, and toothpaste. It means a lot to know you plan to continue using our products, and we’re excited to be part of your daily routine moving forward. ~Breanna
“No issues with ordering and items arrived promptly. However, even at a reduced price of £20 I believe the toothbrush heads are overpriced. Packaging was also dented.”
Thank you for your review! We are glad to hear your order arrived quickly. We really appreciate your honest feedback about the toothbrush heads and packaging. We're continuously reviewing our pricing and packaging to ensure we're offering the best possible value and experience, so your comments are genuinely helpful and will be shared with our team. If the dented packaging affected the products in any way, please don’t hesitate to reach out to us at info@spotlightoralcare.com~ Breanna
“The standard sonic brush is by for the best I've used, and the feedback from my dentist supports this view. I feel the replacement heads are overpriced; maybe sell a larger pack for a lower unit price?”
Thank you so much for your feedback Clive! We are thrilled to hear that you’re loving your Sonic Toothbrush. We really appreciate your comments about the replacement heads. We really appreciate your comments about the replacement heads. This is something we’ve passed on to our product team for review. We’re always looking for ways to improve both value and experience for our customers. ~ Breanna
“I’ve used lots of different types of toothbrushes and whitening paste over the years but stains and yellow tone to teeth persisted. I bought a Spotlight electric toothbrush and whitening gel 3 weeks ago and can’t believe how much whiter my teeth are. I’m not sure which of the 2 is making the difference or whether it’s both but I’m so happy with the results. Can’t recommend enough.”
Thank you so much for your lovely review Sandra! We are absolutely delighted to hear how happy you are with the results! It’s fantastic that after trying so many options over the years, our electric toothbrush and whitening gel have made such a noticeable difference. It’s very likely the combination of both that’s working so well, the toothbrush helps to remove surface stains effectively, while the whitening gel targets deeper discolouration. ~Breanna
“So far so good, I have been using the whitening strips and ultra whitening toothpaste for a few days. My teeth colour is quite good given my age ( retired ) so I am looking for a few shades of improvement and I believe this aspiration will be achieved with these products. I certainly don't want my teeth to be so white that people in Watford can see my teeth walking down Oxford Street in London. So all in all I am very happy that I made the purchase and will try the advanced whitening toothpaste with PAP next, and no doubt continue with the whitening strips as and when required, they are easy, they do not irritate the teeth or gums at all.
I believe PAP actually stands for People Against Plaque?”
Thank you so much for taking the time to share your feedback with us Cooper! We really appreciate your balanced and realistic approach aiming for a natural, brighter smile is exactly what we had in mind when creating these products. We’re also pleased to hear the strips are gentle on your teeth and gums, comfort is a key priority for us. ~ Breanna
We are delighted that your overall experience with Spotlight Oral Care has been so positive. Delivering an amazing product combined with great customer support is our top priority, and we truly appreciate your recognition of both! - Tina-
“I have been delighted with my Spotlight brush and when I needed a new brush head I was equally delighted with the service they provided. An easy to use online system and prompt despatch of my order meant that I had the replacements quickly and easily.”
Thank you for sharing! We're so happy to hear you're delighted with your Spotlight brush, and that replacing your brush heads was a quick and easy experience. We work hard to make our online system simple and ensure prompt dispatch, so your kind words truly mean a lot to the team! Thanks again for being a valued customer. -Tina-
Thanks for your feedback Cormac, and we’re sorry to hear the powders didn’t give you the results you hoped for. Whitening effects can vary based on different factors like diet and lifestyle. If you’d like, please reach out to us at info@spotlightoralcare.com — we’d be happy to offer advice or suggest alternative options that might work better for you~ Suzanne
