“The customer service has been amazing. I had a small issue on the delivery (MY ERROR not Spotlight) and they could not have been more helpful to get it resolved. I received my order 2 days ago and the toothbrush is amazing. Highly recommend buying from this company.”
Thank you so much for such a kind review! We’re so glad we could help get that delivery sorted for you—mistakes happen to the best of us, and we were more than happy to help fix it. It’s wonderful to hear that you’re already finding the toothbrush amazing. Welcome to the Spotlight family! -Tina-
“Purchased two sets of replacement heads as they were on special offer.
order and paying on line easy.
Goods delivered quickly.
Excellent service and price.”
Thank you for the fantastic feedback! We’re so glad you were able to snap up our replacement heads while they were on offer. It’s great to hear that the ordering process was easy and that your delivery arrived quickly. We look forward to seeing you again next time you're stocking up!-Tina-
“As a continued customer of Spotlight products, I have found the Spotlight Customer Care Team excellent to deal with and they sorted an issue I was having in a promt manner.”
Thank you so much for being such a loyal customer! We are thrilled to hear that our Customer Care Team was able to support you quickly and effectively. We truly value your continued support and are always here whenever you need us. Happy brushing! -Tina-
“I really enjoy using lots of different products from Spotlight, in particular the toothpastes and the sonic toothbrush/replacement heads. I had a few damaged packages on delivery so emailed Spotlight. I received lovely emails and promptly. After that i have a different courier and packages arrive perfectly. I was so impressed with the customer service. 10/10”
Thank you so much for the 10/10 review! 🌟 We’re so glad to hear that you’re loving the Sonic Toothbrush and our toothpastes. We pride ourselves on our customer care, so it’s wonderful to know our team was able to turn a delivery hiccup around for you. We’ll be sure to pass your kind words on to the support team. Keep smiling! -Tina-
“Really happy with my water flosser so far, works well and definitely feel like it's really getting any food in-between my gums and teeth out really well! Looking forward to having healthy teeth and gums! I would recommend this flosser.”
We are so happy to be part of your journey toward healthier teeth and gums! There is nothing quite like that 'deep clean' feeling a water flosser provides. It’s great to hear it's already making a noticeable difference in your daily routine. Thank you so much for the recommendation! -Tina-
“Really please with my new sonic pro electric toothbrush. Arrived really quickly. Does a super job of cleaning the teeth. Charger is neat and easy to use. 100% recommend!”
Thank you so much for the 100% recommendation! We’re thrilled to hear that everything from the delivery speed to the neat design of the charger hit the mark for you. Knowing that you’re getting a 'super' clean is exactly what we strive for. Happy brushing! -Tina-
“I ordered a spotlight toothbrush based upon some trusted reviews that I read during my research. It arrived promptly and was cheaper than I had seen previously. The toothbrush has exceeded my expectations - I have been using an old Oral B brush for some years, but was genuinely surprised by how much better the spotlight brush is. From nthe first brush, my teeth felt so much cleaner and smoother - quite incredible really. I hope it lasts me a good few years”
Thank you so much for sharing such a detailed review! We are thrilled to hear that your research led you to us and that the Spotlight toothbrush is already exceeding your expectations. It’s wonderful to know you noticed that 'dentist-clean' smoothness right from the first use. We’ve designed it to be a long-term companion for your oral health, so here’s to many years of great brushing! -Tina-
That is so wonderful to hear! We love that the Sonic Pro has become a staple for your whole family. Personalizing them makes the gift even more special—we’re sure your grandchildren are going to be thrilled to have their very own, just like the grown-ups. -Tina-
“I redrew the wrong charger and it was easier as you wouldn't exchange on return I had to have a refund and order again it was cheaper to order charger from Amazon with no return charge and free delivery”
Thanks for sharing your feedback Pat! We’re sorry to hear about the inconvenience you experienced with your order and returns process. Your input helps us review and improve our ordering and returns experience for customers. ~Breanna
“Spotlight Oral Care are my go to! With my Pro brush I feel I'm using the best modern specification. After flossing also, my teeth feel squeaky clean. I'm so pleased with my brush and flosser - These dentist developers take pride over their designs”
“I’ve used different brands of electric toothbrush and this one does an amazing clean without any pain or jarring. It has also helped reduce stubborn stains.”
“The brush is good and has lived up to expectations, however the brush heads are astonishingly expensive particularly when compared with competing brushes where you can get four heads for what is being charged here for three. You end up using each head for longer to reduce costs which is a shame and not good for your gums!”
Thank you for taking the time to share your feedback Kate. We’re really pleased to hear that the brush itself has met your expectations. We do understand your concerns about the cost of replacement brush heads. Pricing reflects our focus on high-quality materials and design, but we recognise that ongoing costs matter. Your feedback is valuable and has been shared with our team as we continue to look at ways to offer better~Breanna
“I am trying to send back my 2 orders and noone is interested in speaking to me or even helping me, I have posted them back to the address they came from and they are being sent back to me as the address is not known, why??? £20 that has cost me!! Do Not buy from this company”
Thank you for your feedback Mandy. We’re very sorry to hear about your frustration and appreciate you bringing this to our attention. I am seeing that our customer service team is currently sorting this with you. ~Breanna
“Spotlight kids’ toothbrush replacement heads feel like good quality, but at over £24 including postage for a pack of 3 they end up accessibly overpriced compared with many competitor brands which often work out noticeably cheaper.”
Thank you for taking the time to share your feedback Felix. We’re really pleased to hear that you feel the replacement heads are good quality. We completely understand your concerns regarding pricing and shipping costs. Please know that we’re always actively looking for more affordable shipping options and ways to offer better value to our customers. ~Breanna
Thank you for your kind feedback Louise! We’re delighted to hear you found our delivery quick and reliable.
We really appreciate your support! ~Suzanne
Thank you so much for your kind words Shahmima! We’re thrilled to hear you had an excellent experience with our customer service. 💛
Your support means a lot to us! ~Suzanne
