“My favourite oral care brand ever , I started using it and now my husband and 3 children are using all the products, there is nothing I don't like about any of the products. And the company are very easy to deal with and very fast delivery once you place your order. I'm addicted my fav š”
Thank you so much for your amazing review Michelle! Weāre absolutely thrilled to hear that youāand your whole family are enjoying our products. It means a lot to us that youāve made us part of your daily routine~Breanna
“I love the physical feel of the toothbrush on my teeth. I had had a problem with my first toothbrush, and notified customer service. They were excellent, gave me instructions, and then replaced the toothbrush when that didnāt work. Very satisfied and would happily recommend.”
Hi Julee,
Thank you so much for your lovely review! Weāre delighted to hear that youāre enjoying the toothbrush and that our customer service team was able to help resolve the issue for you.
It means a lot to us that you would recommend our products, and we really appreciate you taking the time to share your experience.~Suzanne
Thank you for your feedback. Weāre really glad to hear you like the toothbrush heads, though we appreciate your comments regarding the price.
Weāre always reviewing our products and pricing, and feedback like yours is really helpful for us. Thanks again for taking the time to share your thoughts.~Suzanne
We are sorry to hear this Andy. We will be sure to share your feedback with our team, as this isnāt the experience we want for our customers. ~Breanna
“When my old electric toothbrush needed to be replaced, I did some online research and found that Spotlight Sonic Pro was the Guardianās top recommendation. I ordered two, one each for my wife and me. Beautifully designed and including a sleek travel case, the brush is a pleasure to use and gives outstanding results: my teeth feel āscale and polishā clean every day. I love this toothbrush and recommend it without reservation.”
Thank you so much for your kind review Nigel! We are happy to hear you and your wife are enjoying your Sonic Pro toothbrushes and that you're loving the clean feeling every day. We really appreciate the recommendation!~Breanna
“I am finding the replacement heads far too exoensive to the extent that I will consider teplacing the whole system for something cheaper with much more reasonable head replacements.”
Thank you for your feedback Pam. We understand that replacement heads can feel expensive, and weāre always looking for ways to provide value to our customers. We appreciate your honesty and will take this into account as we continue to improve our products and pricing. ~Breanna
Thank you so much for your lovely feedback Claire! We are delighted to hear youāre enjoying the whitening toothpaste and powder, and even more thrilled that others are noticing the results too.~Breanna
“Really bad company to buy things from. I bought the wrong replacement brushes on the website (because itās not entirely clear which brushes are the correct ones- and itās not just me thatās made that mistake clearly) which are really expensive and the company refusing to accept a return because Iād opened the plastic pouch one of them came in. Talk about lack of goodwill, this company just cares about money and not customer.”
Thank you for taking the time to share your feedback, and Iām really sorry to hear about your experience. We do genuinely appreciate your feedback regarding the clarity on our website, and we will be sure to pass this on to our team. ~Breanna
hank you for your feedback Ger. We are sorry to hear the product wasnāt the right fit for you. If you ever have any questions or need help choosing a product that may suit you better, weād be happy to help. ~Breanna
“Excellent products and excellent service. I started using Spotlight products three years ago and wouldnt use snuthing else now. And very importantly - customer service is the best!”
Thank you so much for your kind words Patricia! We're delighted to hear you're enjoying the products and that you've had a great experience with our customer service as well. Your support truly means a lot to us. ~Breanna
“Always great service from Spotlight but on this occasion they were let down by DHL. When the package arrived in Larnaca it was put into Cyprus Post for onward transmission. This is never to be recommended. It is slow and eventually I received a text message saying that they had tried to deliver to me but were unsuccessful and I had to collect from the district office. This is a common practice with Cyprus Post to make life easy for them and mask their inefficiency. We were in our home for the 3 days when they might have tried to deliver. Previous deliveries from you have been delivered to my door by DHL. Please persuade them to desist from sending their items by Cyprus Post.”
Thank you for your feedback David, and we are very sorry for the inconvenience caused by the delivery. We appreciate your patience and will pass your comments on to our shipping team to help improve future service. ~Breanna
“This is our first sonic toothbrush and whilst it takes a while to get used to it, I'm loving it now. The feel of the brush in action is very different from the old electric toothbrush but it is much gentler and teeth feel cleaner. Getting the head off and on is a little tough but now I know I'm not about to break it by pulling hard I'm fine with it. It also looks nicer than my old brush which I know makes no difference to whether it's any good but it matters to me. Delivery was quick and efficient and so far I've only charged it at the start whereas my old one would have been 4 or 5 charges by now. This was the main reason we chose it but I'm much happier than I ever expected and if all continues as its started I won't be changing back. Thank you”
Thank you so much for your wonderful review Mrs Jarvis! We are delighted to hear that you're enjoying your first sonic toothbrush and that itās leaving your teeth feeling cleaner while being gentle on your gums. Itās also great to know features are meeting your expectations. We really appreciate your support. ~Breanna
Hi J Schuchmann,
Thank you for your review! Weāre so pleased to hear youāre already seeing results after just one week ā thatās fantastic to hear! We really appreciate your support-Suzanne
“Powerful and very effective toothbrush. Converted me to a sonar toothbrush and my teeth and mouth now feel exceptionally clean. Would absolutely recommend purchasing one of these!”
Thank you so much for your kind words! Weāre thrilled to hear your new Sonic toothbrush has made such a difference ā and that youāre enjoying that freshly-clean feeling. Your recommendation means a lot to us!~Suzanne
“If Iād known my teeth would feel this clean and healthy I would have bought my Sonic Pro long ago. Itās fantastic and I wonāt be going back. It arrived in about 24 hours which I was not expecting so even more kudos for an excellent delivery service on top of an excellent product.”
Hi Fionnuala,
Thank you so much for your wonderful feedback! Weāre thrilled to hear youāre loving your Sonic Pro and that itās leaving your teeth feeling so clean.
Weāre also glad the delivery was quick and seamless- this is exactly what we aim for. Thanks again for your kind words and support!~Suzanne
“Thank you for reaching out and I'm afraid I'm currently rather disappointed. I last ordered the white toothbrush in summer 2022 (order no 133010UK)and wanted to replace it as over time there was less charge in the toothbrush upon charging so I felt it was time for a new replacement. I ordered a replacement for both my husband and myself. I charged both toothbrushes upon receipt but my charge lasts only for about 3 days and my husbands lasts only for about a week before needing to be recharged. I have added screenshots of both orders below. Both our new toothbrushes do not hold as much charge as our previous toothbrushes. My husbands charge lasts a little longer and I notice it takes longer to charge than mine too. I should point out that upon receipt of the new toothbrushes I recycled the packaging. I would appreciate your feedback advice and help as I am currently quite dissatisfied and feel like changing to a different brand. Many thanks Jo Elliott”
Hi Jo,
Thank you for sharing your feedback. Weāre really sorry to hear about the issues with your new toothbrushes and completely understand your frustration.
Weāve reached out to you directly via email to troubleshoot the problem further. This will help us investigate and provide the best solution for you.
We appreciate your patience and are committed to resolving this for you so you can continue enjoying your Spotlight toothbrushes. ~Suzanne
We are sorry about that, thatās definitely not the experience we want you to have. Please send us your order number to info@spotlightoralcare.com, and weāll assist you with getting the correct replacement heads. -Tina-
“Products are good. However thee on/off button on the sonicare toothbrush is very sensitive too touch and sometimes moves settings if accidently touched mid teeth brushing whicg is frustrating also the tootpaste tubes can be difficult to squuze out toothepaste as it comes to the end of the tube and makes the processd messy. So better toopthpaste tubes please.”
Hi Mark,
Thank you for your honest review. Weāre really pleased to hear you think the products are good, and we truly appreciate you taking the time to share such detailed feedback.
Weāre sorry to hear that the power button sensitivity has been frustrating during use ā thatās certainly not the experience we want for our customers. Your comments are extremely helpful, and weāll make sure theyāre shared with our development team for consideration.
Thank you as well for your suggestion regarding the toothpaste tubes. Practical feedback like this is invaluable, and weāre always looking at ways to improve both performance and packaging.
If thereās ever anything we can assist you with directly, please donāt hesitate to reach out.~Suzanne
“I love my new spotlight toothbrush. I love you can choose the vigour of the brushing. I love the quiet mosquito hum in comparison to the horrible loud rattly sound of my old oral B, I love the small, oval toothbrush head that actually fits around my whole mouth including round the back of my back molars. Service has been excellent too. A great product. Very pleased indeed. š”
Thank you so much for your wonderful review Kate! We are absolutely delighted to hear how much youāre loving your new toothbrush and it features. Itās fantastic to know itās made such a difference for you. We truly appreciate your kind words about our service as well. Thank you for your support! ~Breanna
