Thank you so much for the kind review and for recognizing the reliability of our products! We truly appreciate you taking the time to share your feedback. We're delighted to have you as a satisfied Spotlight Oral Care customer! -Tina-
“I think I may have been using my toothbrush wrongly this first week as I’ve had a little sensitivity.
I’ve now started using the sensitive setting in conjunction with Duraphat toothpaste which I have had on prescription for some years.
Overall I’m pleased and it’s easy to use and hopefully I’ll get used to it over time.”
Thank you so much for this wonderful five-star feedback! We are absolutely delighted to hear that you had an amazing experience with our service, found our staff courteous, and appreciated our prompt delivery. We work hard to ensure a smooth process from start to finish, and your kind words mean a lot to the entire team! -Tina-
That’s wonderful to hear! We are thrilled you love the design and feel the toothbrush offers brilliant value. Thank you so much for the five-star review and for choosing us! -Tina-
Hello, we are so sorry to hear you haven't received your order yet! This is certainly not the experience we want you to have, and we understand how frustrating this is.
We want to resolve this for you immediately. We will reach out to you for a little more information to track down your package or arrange for a replacement shipment right away.
We appreciate your patience and look forward to getting this sorted out as quickly as possible! -Tina-
“I first bought your sonic toothbrush 21/2 years ago , it died after 2 years. I foolishly replaced it with a suri toothbrush, but there is no comparison. Spotlight sonic toothbrush cleans my teeth much better than suri , my dentist can tell the difference in my teeth”
Thank you so much for this insightful and valuable feedback! We are absolutely delighted to welcome you back to the Spotlight family.
We do sincerely apologize that your first sonic toothbrush unit failed after two years. While we aim for maximum longevity, we regret any inconvenience that caused.
However, we are thrilled to hear that you noticed a significant difference after switching back to our sonic toothbrush, and that the performance is so superior to the competitor that your dentist can actually tell the difference! That is the highest possible compliment we could receive. -Tina-
We are so pleased to hear that you find the toothbrush both 'really modern and beautiful' and that you are seeing 'excellent results' on your teeth.
Achieving both style and superior performance is our goal, and your feedback confirms we got it right!
We appreciate your business. -Tina-
“I love the bamboo bristles of the Spotlight Oral care toothbrush, they clean the teeth thoroughly. I also like the shape of the handle, it is flexible and well-made.”
Thank you so much for this detailed and kind review! We are absolutely thrilled to hear that you love our Spotlight Oral Care toothbrush.
We specifically designed the bamboo bristles to ensure they clean thoroughly while remaining gentle, so we are delighted you noticed the difference!
We also appreciate you highlighting the flexible and well-made handle—our team spends a lot of time perfecting the ergonomics, and your feedback confirms we got it right. -Tina-
“First time buyin a water flosser. Madness but im getting use to it. Great for keep teeth clean and removing build up. I got an offer on black friday and recieved a free teeth whitening professional kit. Have to say it the best ive have used ( ive used the USA teeth whitening kit) 100% better kit on the irish market. Hopefully i can buy this as a top up. Whitening blue light helps whiten teeth and red light for gum protection.”
Thank you so much for this fantastic, detailed feedback! We are absolutely delighted to hear about your experience.
We know the Water Flosser can be "madness" at first, but we are thrilled you're getting the hang of it and seeing great results in keeping your teeth clean and removing build-up! -Tina-
“I am have been an avid fan of Spotlight Oral Care since 2021. Whilst not perfect, their products work
really well. However, despite this loyalty, I find their customer service really frustrating.
I ended up recently paying for a toothbrush £15 more with no freebies because I ordered it a day before their promotion. When I asked if I can cancel this order, I have been told to return it if not suitable. Bearing in mind that the return, although was accepted, they do not offer complimentary return which means I will be £6-10 out of pocket depending on how you look at sending this item back.
My request was simple, offer me the same promotion as I had in my cart at the time - screenshot was provided.
And yet, this was dismissed and no further contact.
I am very realistic with me expectation, I didn’t want more, I just want fair.
Considering the amount of products we have bought and people we have referred, I think the customer service is what lets this company down.”
Thank you for taking the time to provide this detailed and honest feedback. We truly appreciate your dedication and long-term loyalty to Spotlight Oral Care since 2021, and we are grateful that you find our products work really well.
However, I want to start by offering a sincere and immediate apology for the frustration you experienced with our customer service team regarding your recent order. When a long-term customer like yourself asks for fairness, our standard process should be flexible enough to accommodate that request, especially regarding a promotion that began just one day later.
You are absolutely right—you were asking for fairness, not more, and we failed to meet your realistic expectation. We regret that your simple request was dismissed, and we understand why you feel let down. You will receive a separate email from our dedicated support team shortly confirming the £15 refund and the details of your credit. -Tina-
“Brilliant customer care service,very easy communication,nice and understanding people.Problem with the UV water flosser sorted very fast,replacement send in a few days time.Very happy couldn’t ask for more.Thank you very much”
We are thrilled to hear that you found our communication easy and that our team was both nice and understanding while quickly resolving the issue with your UV water flosser. Providing a fast, hassle-free resolution—including getting the replacement to you quickly—is our top priority.
We appreciate you recognizing our efforts, and we are so glad we could get everything sorted for you!
Thank you again for your kind words and for being a wonderful customer. -Tina-
Thank you for sharing your feedback! We are absolutely thrilled to hear that you have been enjoying your Spotlight toothbrush for several years now—that longevity is exactly what we strive for! -Tina-
“Bought 2 tooth brushes from Spotlight, one for me and one for my daughter. Had a small issue with one of them and they resoilved the situation in 24hrs and within 3 days I had a new product delivered. No fuss, no drama and no long calls on hold.......Just great service. Will defiinatly buy from Spotlight again!”
Thank you so much for this amazing feedback! We are thrilled to hear that your experience with our Customer Service team was so quick and seamless.
'No fuss, no drama, and no long calls on hold' is exactly the high standard we aim for. We believe resolving issues quickly is just as important as the quality of the product itself.
We appreciate your loyalty and look forward to serving you again! Enjoy your new toothbrush! -Tina-
“Not the first time I’ve ordered these — I absolutely love these whitening strips! Influenced by Lydia Millen Gordon I’ve found these to be the only ones that give me truly spectacular whiteness without any side effects like sensitivity. I’m so happy to use them, despite the rather expensive delivery to the EU.”
Thank you so much for your spectacular review! We are absolutely thrilled to hear that you are a loyal, repeat customer and that our whitening strips are giving you that 'truly spectacular whiteness' without any sensitivity.
We love hearing that you found us through [Lydia Millen Gordon]—it's wonderful to know she introduced you to a product you love!
Regarding the shipping to the EU: We hear you, and we sincerely apologize for the expense and frustration of the international delivery charges. We are constantly working with our global shipping partners to find more cost-effective solutions for our valued customers across the EU and beyond. We appreciate your patience as we navigate those logistics.
Thank you again for your incredible feedback and for trusting us with your smile! -Tina-
“Always delighted with my orders from Spotlight. The products are of excellent quality and value, and the speed and efficiency of the delivery is superb. Well done and thanks to all the staff at Spotlight for providing this fantastic service.”
Thank you so much for your wonderful review Janice! We’re delighted to hear that you’re consistently happy with your Spotlight orders. It’s great to know you’re enjoying the quality and value of our products, and that our delivery service has been meeting your expectations. ~Breanna
Thank you so much for choosing our products as your Christmas stocking fillers—we are truly honored to be a part of your family's holiday traditions.
We hope the reveal brings lots of smiles! Wishing you and your loved ones a very happy and Merry Christmas! 🎄 -Tina-
“Ordered toothpaste still not arrived.
13 day I ordered,messaged them had 1 reply for an up date on my address,I have now escalated to the credit company for a refund”
We are truly sorry and deeply concerned to read this feedback. We sincerely apologize that your toothpaste order has not arrived and that the follow-up communication regarding your address was not handled effectively, leading to this extreme frustration and the need to escalate to your credit company. We have reached out to the courier for an update. As soon as they respond we will reach out to you for a reshipment or processing your full refund immediately -Tina-
Thank you so much for this wonderful feedback! We are absolutely thrilled to hear that your dentist recommended Spotlight and that you are "Really satisfied" with the results.
Professional endorsements mean the world to us, and we are delighted that our products meet both your standards and those of your dental professional. Thank you for choosing us! -Tina-
Thank you for taking the time to leave this feedback! We are thrilled to hear you find the brush heads "great."
We sincerely apologize that you were disappointed with the packaging this time. We understand that the protective case was convenient, and we hear your point completely.
We will certainly pass your valuable feedback regarding the loss of the protective case directly to our operations team for review. We appreciate your loyalty! -Tina-
“I am delighted with my Spotlight toothbrush. It's an ideal design and my teeth feel super clean afterwards. I would definitely recommend Spotlight to others.”
That is wonderful feedback—thank you so much! We are absolutely delighted to hear that you love your Spotlight toothbrush, find the design ideal, and are enjoying that feeling of super clean teeth afterward.
We truly appreciate your high recommendation of Spotlight to others! We’re so glad you chose us. 😊 -Tina-
