“I don't really have any feedback on the product - but it's been two weeks since ordering and I haven't had any update so checked on delivery expectations today only to discover that it doesn't seem to have been dispatched yet.”
Thank you for your feedback. I’ve just emailed you regarding this query and have also asked the warehouse for an update on your order. I’ll be in touch as soon as I receive more information from them.~Suzanne
“The best customer service ever!
And the best toothbrush I've ever had so far! I had a problem with the first Sonic Pro - Pure White Original toothbrush out of 5 because the on/off button was difficult to use. The company replaced my toothbrush with another one free of charge after a year of use without even asking me to send them the old one. After-sales service that is always attentive and helpful! Thank you.
Le meilleur service après-vente jamais !
Et la meilleure brosse à dent que j'ai jamais eu jusqu'à présent ! J'ai eu un problème avec la première brosse à dents Sonic Pro - Pure White Original sur 5 car le bouton On/off était difficil à maniuler. La cie a gratuitement changé ma brosse par une autre brosse après un an d'utilisation sans même me demander de leur envoyer l'ancienne. Un service après vente toujour à l'écoute et toujours bienveillant ! Merci”
We really appreciate you taking the time to share this! Our goal is always to provide friendly and helpful support, so it’s wonderful to know we hit the mark for you. We’re always here whenever you need anything else for your oral care routine. -Tina-
Thank you so much for the kind words! We’re thrilled to hear you had a great experience with our team. We’re always here whenever you need a hand. Tina-
“Works really well. Very clean teeth. Battery lasts a long time. Slightly irritated when I bought replacement heads direct instead of via Amazon, only to find the additional delivery charge made them more expensive”
Thank you so much for the 5-star feedback on the Sonic Pro! We’re thrilled to hear you’re loving the battery life and that 'dentist-clean' feeling.
I also really appreciate your honest feedback regarding the delivery charges when shopping directly with us. We know how convenient Amazon Prime can be! We’re so glad to have you as a customer, and we’ll certainly keep your feedback in mind as we look for ways to improve our shipping options!
Keep smiling -Tina-
“I can’t speak highly enough of Spotlight Oral Care’s customer service. While I experienced an issue with a Sonic Pro toothbrush that stopped charging, the way their support team handled the situation was truly outstanding.
From the very first response, Tina and Suzanne were empathetic, professional, and genuinely committed to resolving the issue. They listened carefully, acknowledged the inconvenience, and offered clear solutions without hesitation. A replacement was arranged promptly, with excellent communication throughout the process.
What really stood out was how valued I felt as a customer. There was no defensiveness, no unnecessary back-and-forth, just sincere apologies, reassurance, and swift action. This level of service is rare and reflects a company that truly stands behind its products and customers.
Despite the technical hiccups, I remain very impressed with the Sonic Pro’s performance and even more impressed with Spotlight Oral Care’s integrity and support. Businesses like this deserve recognition. Outstanding service from start to finish.
— Nizam”
Thank you so much for taking the time to share such a thoughtful and detailed review!
We are so incredibly happy to hear that myself and Suzanne were able to turn a frustrating situation into a positive one for you. We take great pride in our products, but we know that technical hiccups can happen—it’s how we handle them that truly matters.
I will be sure to pass your kind words along to Suzanne, and the rest of our support team. They will be absolutely thrilled to know they made you feel valued and supported!
Thank you for sticking with us and for your continued trust in the Sonic Pro. We’re glad to have you in the Spotlight Oral Care community.
Keep smiling!" -Tina-
“Sorry to say not happy. I’ve been using religiously for past 12 days and used the toothpaste twice a day. I can’t see any real difference. Am disappointed… was really looking forward to even small change but so far almost no difference,”
Thank you for reaching out and sharing your experience. I’m sorry to hear you aren’t seeing the 'wow' results you were hoping for just yet, but please don't be discouraged!
Because our formulas are designed to be gradual and gentle (to avoid the sensitivity that comes with instant-bleach products), it can sometimes take the full course to see the final shade shift. I will reach out to you via email so I can further assist. -Tina-
“My toothbrush arrived quickly and it didn't take very long to fully charge.
It's different from my previous (eight year old) electric toothbrush in that it vibrates rather than the brushes rotating back and forth. It seems to clean really well - my teeth feel smoother than they have been since my last dental visit.
The different speed settings are easy to access; there's a warning light if I apply too much pressure; each clean is punctuated by a brief pause every 30 seconds to remind me to clean all quadrants of my mouth.
Highly recommended.”
Thank you so much for your detailed review, Simon! 🙌
We’re thrilled to hear that your new toothbrush is giving you such a great clean and that you’re enjoying all the features. Your recommendation means a lot to us — thanks for taking the time to share your experience!~Suzanne
“Very pleased with the toothbrush and my teeth feel very clean. The only downside is that my husband and I share the base and change the heads... but they are quite difficult to remove.”
Thank you so much for your lovely feedback. We are delighted to hear you’re pleased with the toothbrush and that your teeth feel so clean! We’re sorry to hear you’ve found the brush heads a little tricky to remove when sharing the base. Our team would be more than happy to help with a few handy tips — please feel free to reach out to us at info@spotlightoralcare.com ~Breanna
“I don't normally include packaging in reviews but felt I had to mention it in this case. The toothbrush and all accessories came neatly packaged in cardboard boxes with minimal plastic. I think the only 2 thin plastic bags that were in the box may even be biodegradable. Such a pleasant change to hard plastic packaging that can't be recycled.
On to the toothbrush. It is really easy to use use and extemely effective. The clean funtion does tickle but is not unpleasant. I can safely say that just after 1 week's use there is a noticeable difference in the whiteness of my teeth and they really do feel clean, just like after a trip to the hygienist. The included travel case, with room for 2 brush heads, is very useful and compact. One comment I have read in some reviews is that it is too easy to accidentally touch the on/off button when brushing your teeth. To some extent this is true as I have done it myself a couple of times. However, like anything new, it just takes some getting used to. By holding the toothbrush a little further down the handle, I have not had any more issues. Perhaps a model update could inlcude soft indententations to guide the fingers to the best holding position?
Wrapping up, I am really pleased with this product and would thoroughly recommend it. It is also very well priced compared to other well known brands. Well done Spotlight.”
Thank you so much for taking the time to share such a detailed and thoughtful review! We’re thrilled to hear that you’re enjoying your toothbrush and noticing a difference in your teeth so quickly. 😄
We’re especially pleased that our eco-friendly packaging and travel case are appreciated — it’s something we’re really proud of. Your feedback about the on/off button and the idea of subtle guide indentations is also very helpful and will be passed on to our product team.
It’s wonderful to hear you’d recommend Spotlight, and we really appreciate your support and kind words.~Suzanne
Thank you for your kind words John! We’re delighted to hear you’re happy with the product and that it arrived quickly and well packed.
We really appreciate your support! ~Suzanne
Thank you so much for your kind words William! We’re thrilled to hear you had a smooth experience with your replacement — it’s always our goal to make things as easy as possible for our customers.
We really appreciate your support and hope you continue to enjoy your toothbrush! ~Suzanne
“Unfortunately my Spotlight toothbrush started to loose charge quickly and I was having to recharge every 2-3 days.
I explained this to Spotlight Oral Care and they replaced the toothbrush as it was within the 12 month period it was purchased.”
Thank you for taking the time to share your experience. We’re sorry to hear you had an issue with the battery, but we’re glad we were able to replace the toothbrush for you under the 12-month warranty. We really appreciate your feedback and hope you’re enjoying the replacement. ~Breanna
“When it works properly, it works very well but I had to replace the first one I bought which began charging erratically during the last year and then broke down completely mechanically when the little ring that clasps the spray jet simply broke. For that reason, I can only give it one star.”
Thank you for sharing your honest feedback. We are so sorry to hear that your Water Flosser experienced these mechanical and charging issues. We hold our products to a high standard, and it’s disappointing to hear yours didn't last as it should have.
We would love the chance to look into this for you and make things right. I will reach out to you via email, even if you are outside the standard return window, we’d like to see how we can help. -Tina-
“The customer service has been amazing. I had a small issue on the delivery (MY ERROR not Spotlight) and they could not have been more helpful to get it resolved. I received my order 2 days ago and the toothbrush is amazing. Highly recommend buying from this company.”
Thank you so much for such a kind review! We’re so glad we could help get that delivery sorted for you—mistakes happen to the best of us, and we were more than happy to help fix it. It’s wonderful to hear that you’re already finding the toothbrush amazing. Welcome to the Spotlight family! -Tina-
“Purchased two sets of replacement heads as they were on special offer.
order and paying on line easy.
Goods delivered quickly.
Excellent service and price.”
Thank you for the fantastic feedback! We’re so glad you were able to snap up our replacement heads while they were on offer. It’s great to hear that the ordering process was easy and that your delivery arrived quickly. We look forward to seeing you again next time you're stocking up!-Tina-
“As a continued customer of Spotlight products, I have found the Spotlight Customer Care Team excellent to deal with and they sorted an issue I was having in a promt manner.”
Thank you so much for being such a loyal customer! We are thrilled to hear that our Customer Care Team was able to support you quickly and effectively. We truly value your continued support and are always here whenever you need us. Happy brushing! -Tina-
“I really enjoy using lots of different products from Spotlight, in particular the toothpastes and the sonic toothbrush/replacement heads. I had a few damaged packages on delivery so emailed Spotlight. I received lovely emails and promptly. After that i have a different courier and packages arrive perfectly. I was so impressed with the customer service. 10/10”
Thank you so much for the 10/10 review! 🌟 We’re so glad to hear that you’re loving the Sonic Toothbrush and our toothpastes. We pride ourselves on our customer care, so it’s wonderful to know our team was able to turn a delivery hiccup around for you. We’ll be sure to pass your kind words on to the support team. Keep smiling! -Tina-
