“Have been using it for about 2 weeks and initially it seemed so much different to previous one, however i do like it and it gives a realy good clean and massages the gums well.”
Thank you for your review! Weāre glad to hear that after a couple of weeks youāre enjoying your new toothbrush and noticing the great clean and gum massage. Your feedback really makes our day! ~Suzanne
Thank you so much for sharing your experience Rachel! Weāre delighted to hear our team could help and get your toothbrush replaced quickly. Your kind words mean a lot! šš½~Suzanne
“I've owned a Spotlight toothbrush for a couple of years and it hasn't missed a beat. Totally reliable. My partner had been through 3 Sonicares in this time and will now switch to Spotlight.”
Thank you so much for sharing your experience David! Weāre thrilled to hear your Spotlight toothbrush has been so reliable, and weāre excited to welcome your partner to the Spotlight family too. Thanks again for all your support! ~Suzanne
Thank you! We absolutely love hearing that!
We are thrilled to know you feel it's the Best toothbrush you have ever had. That is the highest compliment we could receive.
Happy brushing! - Tina-
Thank you for reaching out! Understandably, you bought the wrong brush heads, as they do look incredibly similar. We apologize for the confusion!
While we're happy they are usable, we want you to have the correct, perfect-fitting heads for your Sonic brush. -Tina-
“Ultimately happy with outcome but it took too long to get there. So pleased with your products overall but disjointed customer service/ response meant inaccurate information. The unnecessary purchase of a 'stop gap' charger, which wasn't compatible despite advice you gave. I was advised to purchase originally out of stock charger as new stock in but website said still out of stock. I was then sent a link to reorder directly only to find after completing process that link was for wrong product ... I now have the correct charger which you sent directly from your office ... and a refund. Thank you.
As my husband and I both have your brushes and don't want to replace them unnecessarily that my recent experience was a 'one off'”
We are very pleased that you are ultimately happy with your products, but we are genuinely sorry to read about the extensive frustration caused by our customer service process.
We apologize specifically for the multiple failures: providing inaccurate advice about the stop-gap charger, the conflicting stock information, and the incorrect product link. This sequence of errors is unacceptable.
Thank you for highlighting these specific disjointed issues, which we are taking immediate steps to rectify internally. We are relieved the issue is now resolved with the correct charger and refund, and we assure you this convoluted experience was an anomaly. -Tina-
“Very happy with this toothbrush, feels like Iāve just come back from the dentist after using it. Quite tickly at first but got used to it now and my teeth never felt cleaner.”
We love hearing that your teeth feel so clean it's "like Iāve just come back from the dentist."
The initial tickle is a sign the high-speed vibrations are working hard! We're thrilled you've adjusted and are now enjoying truly clean teeth. Thank you for the great review! -Tina-
“The toothbrushes and toothpaste, whitening strips, etc have always been great. Customer service is always on point and very helpful. The old water flossers were great, however, there seems to be a production issue with the new water flossers. The 3 I had (between replacements and ones I had originally bought) either stopped working or had not worked at all.”
Thank you for being such a loyal customer and for the fantastic praise for our team and products like the toothbrushes and strips! We love hearing that our Customer Service is "always on point."
Regarding the new water flosser, we sincerely apologize for the repeated non-performance issues. We are very sorry that 3 units failed for you. We are aware of some concerns with this new model and are actively working on resolving them. -Tina-
“I have had my sonic toothbrush for a couple of years and am very pleased with its performance. I have purchased brush heads many times. The last were on offer and very good value. .
A very satisfied customer.”
Thank you so much for this wonderful feedback! We are absolutely thrilled to hear that you have been a loyal customer for a couple of years and are still so pleased with the Sonic Toothbrush's performance.
We love that you consistently rely on our brush heads and especially that you found the recent offer to be such good value. Ensuring both quality and value for our long-term customers is always a top priority.
Thank you again for being such a satisfied and supportive customer! -Tina-
We are thrilled to hear that you are already experiencing that deep clean feeling, with teeth that feel cleaner and smootherāthat's the immediate difference we aim to deliver!
We are confident you'll be even more pleased with the long-term results as you continue your routine. Happy brushing! -Tina-
Weāre so happy to hear youāre loving your Spotlight toothbrush and toothpaste! Itās fantastic to know theyāre making your daily routine feel fresh and effective. Thanks for sharing your experience! ~Suzanne
Thank you so much, Yvonne! We're thrilled to hear you were delighted with our service and speedy delivery š We really appreciate your kind words and support! ~Suzanne
Thank you so much, Frances! We really appreciate you choosing our products as Christmas gifts. We hope your recipients love them when they open them! š~Suzanne
Thank you for sharing your thoughts! We are glad you find the toothbrush to be fine and appreciate your comment on the good value.
We hope it continues to serve your oral care routine well! -Tina-
“Couldn't be more pleased with the sonic pro toothbrush. I previously used an electric toothbrush and this is light years ahead in terms of cleaning performance. Bought the toothbrush as part of a bundle which was really good value. I haven't tried the other products as yet but if they are as good a quality as the toothbrush I will not be complaining. Highly recommended. Thanks.”
We couldn't be happier to read this! Thank you for the glowing review of the Sonic Pro Toothbrush and for confirming the fantastic value of the bundle.
We take pride in the quality of all our products, and we're confident you'll be just as pleased with the other items when you decide to try them. Let us know what you think when you do!
Thank you for choosing us and for the highly recommended seal of approval! -Tina-
We sincerely apologize for this unacceptable delay. We are very sorry to hear that you are still waiting for your productāthat is certainly not the experience we want you to have.
We want to resolve this and locate your order immediately. I have reached out via email. - Tina-
Thank you for this brilliant review! We are delighted to hear you and your husband are loving your Spotlight electric toothbrushes and that our sensitive toothpaste, mouthwash, and toothpicks are part of your routine. We appreciate your loyalty! -Tina-
“Itās the best toothbrush Iāve ever had and now all members of the family have one. Although the bristles feel soft my teeth feel so clean and my gums are much healthier. Itās small enough to get to the awkward bits of your mouth. It looks gorgeous and is easy to keep clean and free of gunk. The charge lasts for literally months and the travel case is very useful for travel. Great product all round.”
Thank you so much for your wonderful feedback Ruth! Weāre thrilled to hear that the whole family is enjoying your toothbrushes and that itās making such a difference for your teeth and gums. Itās great to know the features like the long-lasting charge and travel case are proving useful too. Your kind words mean a lot to us! ~Suzanne
“We bought 2 Pro brushes about 18 months ago and have been very impressed with them. However we noticed that one was starting to lose battery life much more quickly than the other. I got immediate responses to emails about this with solid suggestions of how to solve it. When those suggestions failed they shipped a replacement no further questions asked. Itās clear from the performance of the replacement that the original wasnāt charging as fully. Super impressed by not only the brushes but by the customer service as well.”
Thank you so much for your kind words and detailed feedback Helen! Weāre delighted to hear that youāve been impressed with both your Sonic Pro brushes and the support you received from our team. Ensuring our customers have a smooth experience is very important to us, and itās wonderful to hear that we could resolve the issue quickly for you. ~Suzanne
