“I am trying to send back my 2 orders and noone is interested in speaking to me or even helping me, I have posted them back to the address they came from and they are being sent back to me as the address is not known, why??? £20 that has cost me!! Do Not buy from this company”
Thank you for your feedback Mandy. We’re very sorry to hear about your frustration and appreciate you bringing this to our attention. I am seeing that our customer service team is currently sorting this with you. ~Breanna
“Spotlight kids’ toothbrush replacement heads feel like good quality, but at over £24 including postage for a pack of 3 they end up accessibly overpriced compared with many competitor brands which often work out noticeably cheaper.”
Thank you for taking the time to share your feedback Felix. We’re really pleased to hear that you feel the replacement heads are good quality. We completely understand your concerns regarding pricing and shipping costs. Please know that we’re always actively looking for more affordable shipping options and ways to offer better value to our customers. ~Breanna
Thank you for your kind feedback Louise! We’re delighted to hear you found our delivery quick and reliable.
We really appreciate your support! ~Suzanne
Thank you so much for your kind words Shahmima! We’re thrilled to hear you had an excellent experience with our customer service. 💛
Your support means a lot to us! ~Suzanne
Thank you for your lovely feedback Aoife! We’re delighted you were happy with the turnaround time, especially for a personalised item. We really appreciate your custom. ~Breanna
We’re very sorry to hear about your experience John. This is not the standard of service we aim to provide. Someone from our team will be reaching out to you directly to resolve this issue as quickly as possible. ~Breanna
“The best toothbrush's I have ever had, all my children use the sonic toothbrush and my grandchild 😊The service and care from the agents is outstanding, they are quick respond, extremely helpful, professional, very polite and willing to do their best to help 🧡 No doubt a must try 💓💓”
Thank you so much for this lovely review! We’re absolutely delighted to hear that your whole family, including your grandchild, is enjoying the Sonic toothbrush. Your kind words about our customer service team mean a great deal to us. Thank you for your support and recommendation. ~Breanna
“This water Flosser was much bigger and bulkier than I thought. I bought it as a present and was very disappointed with it. I have bought spotlight previously and found it a great product, but not this one. The person had opened it before I could return it.”
Thank you for taking the time to share your feedback Mary. We’re sorry to hear that the water flosser didn’t meet your expectations. Your comments about the size and presentation have been noted and will be shared with our team to help us improve going forward. ~Breanna
Thank you so much for your kind review! We’re delighted to hear you’re very satisfied with your purchase and really appreciate you taking the time to share your feedback ~Breanna
“I got 3 sets for my daughters for Christmas. They were absolutely delighted with them. It was very easy to order them and they arrived a couple of days later.”
Thank you so much for your lovely review Finola! We’re delighted to hear that your daughters were so happy with their Christmas gifts and that ordering and delivery were quick and easy. ~Breanna
“I got my replacement water flosser heads for a good price. However, a couple of years after first purchasing my flosser, I was disappointed to see that you still don’t sell the standard head in a multipack, and that your customers are still complaining about this, as I did two years ago. Your customers are still having to purchase 4 heads, 3 of which they won't use. Come on Spotlight, listen to your customers!”
Thank you for taking the time to share your feedback with us Julia! Your comments have been noted and shared with our product team. Feedback like yours is incredibly valuable and helps guide future product decisions. ~Breanna
Thank you for your review and for letting us know. We’re very sorry that your product hasn’t arrived yet. A member of our team is reaching out to you directly with an update so we can resolve this as quickly as possible. ~Breanna
“The toothbrush and water flosser is amazing ..you can see a difference from the first go.my son has used your toothbrush for years and swears by it.He is in Australia so I send him out replacement heads but his toothbrush is still going strong for at least 5 years.But I baught him the brush and flosser set for Christmas.great set for a great price.Thanks”
Thank you so much for your wonderful review Sarah! We’re thrilled to hear that both the toothbrush and water flosser have made such a difference and that your son has been enjoying our products for years. It’s fantastic to know he’s still going strong after 5 years! We hope he loves the new set you sent for Christmas — thank you for your continued support. ~Breanna
“The toothbrush is light and slim to hold and cleans your teeth brilliantly. I like the 4 different modes so you can increase the power depending on how deep or gently you want the clean to be. The charging is much easier than constantly having to rely on razor points. A really good investment.”
Thank you so much for your lovely review Susan! We are delighted to hear that you’re enjoying the design, cleaning performance, and the different modes. It’s great to know the charging convenience has been a plus too. ~Breanna
