“This water Flosser was much bigger and bulkier than I thought. I bought it as a present and was very disappointed with it. I have bought spotlight previously and found it a great product, but not this one. The person had opened it before I could return it.”
Thank you for taking the time to share your feedback Mary. Weâre sorry to hear that the water flosser didnât meet your expectations. Your comments about the size and presentation have been noted and will be shared with our team to help us improve going forward. ~Breanna
Thank you so much for your kind review! Weâre delighted to hear youâre very satisfied with your purchase and really appreciate you taking the time to share your feedback ~Breanna
“I got 3 sets for my daughters for Christmas. They were absolutely delighted with them. It was very easy to order them and they arrived a couple of days later.”
Thank you so much for your lovely review Finola! Weâre delighted to hear that your daughters were so happy with their Christmas gifts and that ordering and delivery were quick and easy. ~Breanna
“I got my replacement water flosser heads for a good price. However, a couple of years after first purchasing my flosser, I was disappointed to see that you still donât sell the standard head in a multipack, and that your customers are still complaining about this, as I did two years ago. Your customers are still having to purchase 4 heads, 3 of which they won't use. Come on Spotlight, listen to your customers!”
Thank you for taking the time to share your feedback with us Julia! Your comments have been noted and shared with our product team. Feedback like yours is incredibly valuable and helps guide future product decisions. ~Breanna
Thank you for your review and for letting us know. Weâre very sorry that your product hasnât arrived yet. A member of our team is reaching out to you directly with an update so we can resolve this as quickly as possible. ~Breanna
“The toothbrush and water flosser is amazing ..you can see a difference from the first go.my son has used your toothbrush for years and swears by it.He is in Australia so I send him out replacement heads but his toothbrush is still going strong for at least 5 years.But I baught him the brush and flosser set for Christmas.great set for a great price.Thanks”
Thank you so much for your wonderful review Sarah! Weâre thrilled to hear that both the toothbrush and water flosser have made such a difference and that your son has been enjoying our products for years. Itâs fantastic to know heâs still going strong after 5 years! We hope he loves the new set you sent for Christmas â thank you for your continued support. ~Breanna
“The toothbrush is light and slim to hold and cleans your teeth brilliantly. I like the 4 different modes so you can increase the power depending on how deep or gently you want the clean to be. The charging is much easier than constantly having to rely on razor points. A really good investment.”
Thank you so much for your lovely review Susan! We are delighted to hear that youâre enjoying the design, cleaning performance, and the different modes. Itâs great to know the charging convenience has been a plus too. ~Breanna
“So far, so very good. I've been using the Spotlight Sonic Pro for a couple of weeks now and I really enjoy using it. It makes my teeth and mouth feel very clean and fresh. I hope this continues.”
Thank you so much for your feedback Ricki! Weâre thrilled to hear youâre enjoying your Spotlight Sonic Pro Toothbrush. We hope it continues to give you a great experience! ~Breanna
“Im usually quite impressed with the company but I purchased your special.offer gifts set complete with gift box but was very disappointed to see the products did not actually fit in the box provided!”
Thank you for sharing your feedback with us Adele. We are very sorry for the disappointment caused. This certainly isnât the experience we want our customers to have, and your feedback has been shared with our team so this can be reviewed and improved going forward. ~Breanna
“Sonic mechanism appears to work well but the brush head is so difficult to attach and remove. The same problem we had with our last toothbrush which suddenly gave up the ghost after a years use. Brush heads only realistically last for a month and are very expensive.”
Thank you for your feedback Susan, and weâre sorry to hear about the difficulties youâve experienced with attaching and removing the brush heads. We completely understand how frustrating this can be. Weâd like to help resolve this and discuss options that might work better for you. Please reach out to us directly at info@spotlightoralcare.com, and our team will be happy to assist. ~Breanna
Thank you so much for your kind words Richard! Weâre thrilled to hear youâre happy with our products and service, and we really appreciate your recommendation.~Breanna
“I find your customer service frustrating. Having reported a faulty toothbrush, it took many months for a replacement to eventually come through. I jumped through all the hoops - soaked the unit in water, took a video, responded straight away to an email (which you said you hadn't received and I had to send it to prove I had responded!). Not good.”
Thank you for sharing your feedback Julie, and weâre very sorry for the frustration youâve experienced. Please be assured that our team has been communicating with you and following the necessary steps to issue a replacement, and we truly appreciate your patience and diligence in providing all the required information. Your experience highlights areas where we can improve, and your feedback will help us make our processes smoother for the future. ~Breanna
“Have been using a Spotlight Oral Care Tootbrush for two years now. Has performed day in,day out without problem. Just bought a pack of toothbrush refills direct from Spotlight at a competitive price and quick delivery. Based on my experience, it's a very good buy. RECOMMENDED.”
Thank you so much for your wonderful review Anthony! Weâre thrilled to hear that your Spotlight toothbrush has been performing reliably for two years. We really appreciate your recommendation and continued support, it means a lot to the team! ~Breanna
Thank you for your great review! Weâre delighted to hear youâre loving your product and device. Itâs fantastic to know youâre seeing the results you wanted. ~Breanna
