Thank you so much for your lovely review Sarah! We are delighted to hear your order arrived quickly and that you’re happy with the product. We really appreciate your support! ~Breanna
Hi Elizabeth,
Thank you so much for your lovely review! We’re delighted to hear you’re happy with both our products and customer service.
It really means a lot to us that you have such positive things to say about Spotlight Oral Care~Suzanne
“I got in touch with the company to place a return as the I ordered the wrong items. I realised I had ordered the wrong toothbrush heads before I received the items. I emailed and didn’t hear back for weeks, I emailed again and the same happened. I’ve had one response and have not been able to return the items. They are of no use to me. Really disappointed with the customer service.”
Thank you for your review Lydia. I’m really sorry to hear about your experience.
I’ve reached out to you directly via email, as we’re unable to locate any previous correspondence from you on our system. We want to get this resolved for you as quickly as possible.
Please do reply to our email with your order details, and we’ll take it from there~Suzanne
Hi,
Thank you so much for your review! We’re thrilled to hear you’re happy with both the product and our customer service. Your recommendation means a lot to us.~Suzanne
Hi Aija,
Thank you for your review! We’re delighted to hear that the product met your expectations and is exactly as described.
We really appreciate you taking the time to share your feedback.~Suzanne
“Best customer service I’ve ever dealt with. I’ve also been using the brand for the last 5 years after a recommendation from a friend and I also recommended to others. All their products are great quality wether it’s the sonic electric toothbrush the toothpaste whitening strips and toothpaste.”
Thank you so much for your kind review Tiphanie. We’re really pleased to hear you’ve been happy with our products over the past 5 years and that you’ve recommended them to others.
It’s also great to know you’ve had a positive experience with our customer service — we really appreciate you taking the time to share this feedback.~Suzanne
Thank you for your feedback Leonardo— we’re glad to hear you were happy with the service.
We understand your comments regarding shipping costs. International shipping and courier rates can vary depending on location, and we always aim to keep these as competitive as possible while ensuring reliable delivery.
We really appreciate you taking the time to leave a review.~Suzanne
Thank you so much for your lovely review Jackie! We’re really glad we were able to get a replacement out to you quickly and resolve the issue.
We truly appreciate your kind words and your support.~Suzanne
“AMAZING product and company!
The product is so effective (worth every penny). My mouth feels so much cleaner and it is an essential part of my routine now.
Also, I had an issue with the first flosser and the customer service team were fantastic and sent me a new one.
I am very impressed with both the product and company!”
Hi Jacob,
Thank you so much for your wonderful review! We’re thrilled to hear that the flosser has become an essential part of your routine and that your experience with our customer service was positive.
Your feedback means a lot to us, and we really appreciate you taking the time to share it~Suzanne
Thank you so much for your feedback Caroline! We appreciate you sharing your tip as well. Gently and slowly removing them is definitely the best way to avoid any discomfort. ~Breanna
Thank you for your feedback. All items included with the purchase of the Sonic toothbrush are listed on our website product page so customers can see what is included before ordering. We appreciate your suggestion regarding a case and additional brush heads, and we’ll be sure to pass this feedback along to our product team for consideration. ~Breanna
“Love my Sonic Pro. The sound and vibration takes a little getting used to initially but cleaning is terrific. Had some issues with battery performance and the customer service provided was excellent. I highly recommend this product and company.”
Thank you so much for your kind words Maria! We are absolutely delighted to hear you’re loving the products and even more thrilled that you’ve been gifting them to friends and family. That truly means the world to us! Your support and recommendations make such a difference. ~Breanna
Thank you for sharing your feedback with us. We’re very sorry to hear that you haven’t seen the whitening results you were hoping for. Please reach out to us directly at info@spotlightoralcare.com so our team can review your routine and provide personalised tips and guidance. We’re committed to supporting you and making sure you have a positive experience with Spotlight Oral Care. ~Breanna
“I love this toothpaste. It's the only one that I truly feel makes a difference to the colour of my teeth which have always been dark (possibly due to my mum being prescribed tetracycline whilst pregnant with me). I'm currently trying the whitening strips for an upcoming special event. Well see how they goes. Brilliant, very prompt (next day) delivery too”
Thank you so much for your lovely review! We’re delighted to hear you’re seeing such a difference and that your order arrived so quickly. Best of luck with the whitening strips for your special event we would love to hear how you get on! ~Breanna
Thank you for your review! We’re so glad to hear you’re happy with your advanced whitening toothpaste and toothbrush heads. We hope they continue to keep your smile bright and healthy! -Tina-
“Hi I sent back toothbrush heads two weeks ago I haven't heard anything back. I sent in a photo of the toothbrush could you please let me know thank you jenny Merrins.”
Hi Jenny,
Thank you for your message. We received your return at our office this morning and can confirm that you have been refunded for the Sonic heads.
Please allow a short time for the refund to reflect in your account if it hasn’t already.~Suzanne
Hi Claire,
Thank you for your feedback. We’re sorry to hear that you found the adhesive on the mouth patches difficult to remove — we understand how that could be frustrating.
We really appreciate you taking the time to share your experience, and we’ll pass this on to our team as we continue to look for ways to improve our products and make them as user-friendly as possible.~Suzanne
