“Love my Sonic Pro. The sound and vibration takes a little getting used to initially but cleaning is terrific. Had some issues with battery performance and the customer service provided was excellent. I highly recommend this product and company.”
Thank you so much for your kind words Maria! We are absolutely delighted to hear you’re loving the products and even more thrilled that you’ve been gifting them to friends and family. That truly means the world to us! Your support and recommendations make such a difference. ~Breanna
Thank you for sharing your feedback with us. We’re very sorry to hear that you haven’t seen the whitening results you were hoping for. Please reach out to us directly at info@spotlightoralcare.com so our team can review your routine and provide personalised tips and guidance. We’re committed to supporting you and making sure you have a positive experience with Spotlight Oral Care. ~Breanna
“I love this toothpaste. It's the only one that I truly feel makes a difference to the colour of my teeth which have always been dark (possibly due to my mum being prescribed tetracycline whilst pregnant with me). I'm currently trying the whitening strips for an upcoming special event. Well see how they goes. Brilliant, very prompt (next day) delivery too”
Thank you so much for your lovely review! We’re delighted to hear you’re seeing such a difference and that your order arrived so quickly. Best of luck with the whitening strips for your special event we would love to hear how you get on! ~Breanna
Thank you for your review! We’re so glad to hear you’re happy with your advanced whitening toothpaste and toothbrush heads. We hope they continue to keep your smile bright and healthy! -Tina-
“Hi I sent back toothbrush heads two weeks ago I haven't heard anything back. I sent in a photo of the toothbrush could you please let me know thank you jenny Merrins.”
Hi Jenny,
Thank you for your message. We received your return at our office this morning and can confirm that you have been refunded for the Sonic heads.
Please allow a short time for the refund to reflect in your account if it hasn’t already.~Suzanne
Hi Claire,
Thank you for your feedback. We’re sorry to hear that you found the adhesive on the mouth patches difficult to remove — we understand how that could be frustrating.
We really appreciate you taking the time to share your experience, and we’ll pass this on to our team as we continue to look for ways to improve our products and make them as user-friendly as possible.~Suzanne
“I was really looking forward to receiving this but sorry to say l am most disappointed as this product is not as effective as my previous Phillips Sonicare which I have returned to.
I tried the Spotlight for a week but now only use the Phillips. Also a shame as l bought 3 additional brush heads.”
Hi Ruth,
Thank you for your feedback and for sharing your experience. We’re very sorry to hear that the Spotlight toothbrush didn’t meet your expectations and that you’ve returned to your previous Philips Sonicare. We completely understand that everyone’s preferences and brushing needs are different.
We really appreciate you trying our product and your support in purchasing additional brush heads. Your feedback is invaluable and will help us continue to improve our products for all users.~Suzanne
Thank you for taking the time to leave us this lovely review. We are thrilled to hear that your teeth feel like they have had a professional clean. We really appreciate you recommending our products and are grateful for your custom. -Tina-
“The Sonic Pro is just not right for us. It gets two stars because it looks great but that's where the plaudits finish. We used it twice a day across the full range of settings for a week and found the intensity of the vibrations, even on the lowest setting, were intolerable, especially on the upper set of teeth. My wife also found the high-pitched piercing sound level too intense.
Once we'd decided that it wasn't for us we checked out the returns policy ... only to discover that, unlike its main competitor's no quibble return if you don't like it guarantee, our situation didn't fall within their policy. So here we sit with a very smart looking but unusable super sonic toothbrush.”
Hi Peter,
Thank you for sharing your experience and for your honest feedback. We’re very sorry to hear that the Sonic Pro wasn’t the right fit for you and your wife — we completely understand how the vibration intensity and sound could make it uncomfortable.
We’ve been in contact with you regarding this and want to make sure you feel supported. While our returns policy does have certain guidelines, we truly appreciate hearing your feedback, as it helps us improve our communication around product features and suitability.
Thank you for taking the time to share your experience. We hope to find a solution that works for you and that you continue to enjoy our products in the future.~Suzanne
“I like my new Spotlight electric sonic toothbrush. It is easy to use and seems to do a good job of cleaning my teeth. Two downsides to this is there is no stand to put it on or magnetic holder to fix onto a wall or bathroom cabinet, and the on/off button is flush with the handle making it difficult to see or find. A slightly raised button would be better.”
Thank you Bob for taking the time to leave us a 5 star review. We’re delighted
to hear that you’re enjoying your new Spotlight electric sonic toothbrush
and that it’s easy to use and leaving your teeth feeling clean. We also really appreciate your constructive feedback regarding the stand
and the on/off button and magnetic holder, we’ll be sure to share your comments with our product development team
as we’re always looking for ways to improve.-Tina-
Thank you for your feedback. I’m sorry to hear you’ve been experiencing this issue with your toothbrush heads. Our team will reach out to you directly to look into this and find a suitable solution.
We really appreciate you letting us know.~Suzanne
“I have used many toothbrushes over the years and stopped looking when I found the wooden handle Spotlight toothbrushes! My teeth always feel amazing morning and night after use I keep a few spare always to hand!”
Thank you so much for your lovely review Jacqueline! We’re absolutely delighted to hear that you found your perfect match with our wooden handle toothbrushes.
It’s wonderful to know your teeth feel amazing after every use — that’s exactly what we aim for!
Thanks again for your support — it truly means a lot to us~Suzanne
Thank you for your feedback Aoife- we really appreciate you taking the time to share it.
We’re sorry to hear you’re finding the new covers on the replacement heads a bit fiddly to use.
Your feedback is genuinely valuable, and we’ll be sure to pass it on to our product team. If there’s anything we can help with in the meantime, please feel free to reach out to us directly.~Suzanne
Thank you so much for your kind review Richard! We are thrilled to hear it’s the best toothbrush you’ve used. While we’re sorry to hear about the minor fault, we’re glad our team was able to replace it quickly. Your satisfaction means a lot to us. ~Breanna
“You send far too many emails and every single time I buy something from your website I end up unsubscribing from emails and swearing off ever buying again”
Thank you for your feedback. I’ve gone ahead and unsubscribed you from our emails.
I’m really sorry for the frustration caused — I’ll also pass your comments on to our team so they can take this on board as we continue to improve our communications.
We truly appreciate you taking the time to let us know.~Suzanne
Thank you for your feedback. We are sorry to hear you are having trouble with your toothbrush. A member of our team has reached out to have this sorted. ~Breanna
“This is the second time I have purchased this toothbrush, as I was so satisfied with the first one. It lasted for three years, which is much longer than its competitors, and it performs brilliantly as a toothbrush. I also appreciate the new feature that you don't have to turn on every setting to turn it off, but now there is one movement to turn it on and one to turn it off.”
Thanks so much for taking the time to leave such a thoughtful review Matyas! It’s great to know you’re enjoying the updated on/off feature; we designed it to make daily use simpler and more intuitive, so your feedback really means a lot to us. ~Breanna
