“I do like this toothbrush although the vibration takes a while to get used to. There appears to be a issue which has me questioning whether to buy a third- the weighting of this toothbrush makes it easy to knock over- my first one I dropped in my tiled bathroom floor and it broke the main body and wouldn’t charge so I bought a new one, however yesterday my second one knocked over and the brush attachment snapped, I then struggled to remove the stubby bit left attached to the metal rod, I finally got it off, but must have damaged it, as the motor works but the vibration is now too weak to be of any use. So debating whether to bother buying a third as I’m sure it will fall over again and don’t know if I can bear shelling out for a new one each time this innevitably happens - maybe I’ll go back to my oral b one which was much more robust- and rarely fell over as the weight distribution seems better.”
Thank you for taking the time to leave such detailed feedback - we really appreciate it. I’ve reached out to you directly as we would love to help resolve these issues and see how we can make things right for you.
We value your experience and want to ensure you’re happy with your Spotlight toothbrush. ~Suzanne
Thank you so much for your kind words Eimear! We’re thrilled to hear you’re happy with our products and service. Your feedback really means a lot to us.~Suzanne
“I had an excellent experience with Spotlight Oral Care’s customer service. After my toothbrush stopped working after more than a year, the team was quick to respond, asked me to try troubleshooting, and requested a short video. Once sent, they immediately offered a replacement, which arrived within days. Outstanding service! Thank you.”
Thank you so much for your kind words! We’re delighted to hear that our team could help get your toothbrush replaced quickly and that you had a positive experience. Feedback like yours really motivates us to keep providing the best service possible. ~Suzanne
Thank you so much for your wonderful review Camellia! We’re thrilled to hear that your Sonic Pro toothbrush is making such a difference and helping your teeth feel cleaner and brighter. Your feedback really makes our day!~Suzanne
“Wrong shipping lable put on my parcel never received. Ive reached out via phone call not one call was answered now going straight to no one available to take call. Ive WhatsApp message and getting no where with my order keep telling me it been delivered when I have been in contact with An Post they can see they have labeled product with wrong address and won't give me a refund or resend the product ive ordered before and no problem. Very bad costumer service.”
Thank you for your feedback Laura. I can see that you’ve been in contact with a member of our team regarding this, and I’m pleased to confirm that your order has now been reshipped to the correct address. We really appreciate your patience while this was being resolved. ~Suzanne
Thank you so much for your lovely review, Kathleen!
We’re delighted to hear your granddaughter loves her new Spotlight toothbrush and that you were happy with the service too. Thanks again for taking the time to share - it really means a lot to us 💛~Suzanne
“We like the cleaning feel of our Spotlight toothbrushes, but we're somewhat disappointed by them. The main reason for this, and the main reason we invested in them, is the amount of time between charges. They claim "up to 288 minutes", but the best we've managed, using only the lowest power when cleaning, is 112 minutes. This isn't a disaster but it is disappointing. They also didn't supply the uncabled stand advertised, which they confusingly claim to be the "old model". After we took this up with them they did eventually send us one, although it's a different colour to the toothbrush.”
Thanks so much for taking the time to share your feedback, Anthony — we really appreciate it.
We’re glad to hear you like the cleaning performance of the toothbrush, though we’re sorry to hear your experience hasn’t fully met expectations. The “up to 288 minutes” battery life is based on optimal conditions and lighter usage patterns, so factors like brushing mode, pressure, and charge cycles can affect overall battery performance. That said, we completely understand how disappointing it can be when real-world use falls short of what you anticipated.
We’re also sorry for the confusion around the uncabled stand and the inconvenience caused there. While we’re glad this was eventually resolved, we appreciate your feedback regarding the colour mismatch and will pass this on to the team.~Suzanne
“While we have been happy with our toothbrushes for a couple of years now. We've had to finally buy some more replenishment heads. They are reasonably expensive we have to pay the price. I've removed one Star for the cost of the heads and the complete lack of postage advice and tracking information.”
Thanks for your continued support and for taking the time to leave a review Adr. We’re really glad to hear you’ve been happy with the toothbrushes over the years. We appreciate your feedback on the cost of the replacement heads and delivery service. We will be sure to pass this along to our team ~Breanna
Thank you for your feedback, and we’re glad to hear you’re enjoying the product. We’re sorry to hear about the difficulty finding replacement heads locally. While in-store availability can vary by location, replacement heads are always available to purchase directly through our website for convenient home delivery. ~Breanna
“I don't really have any feedback on the product - but it's been two weeks since ordering and I haven't had any update so checked on delivery expectations today only to discover that it doesn't seem to have been dispatched yet.”
Thank you for your feedback. I’ve just emailed you regarding this query and have also asked the warehouse for an update on your order. I’ll be in touch as soon as I receive more information from them.~Suzanne
“The best customer service ever!
And the best toothbrush I've ever had so far! I had a problem with the first Sonic Pro - Pure White Original toothbrush out of 5 because the on/off button was difficult to use. The company replaced my toothbrush with another one free of charge after a year of use without even asking me to send them the old one. After-sales service that is always attentive and helpful! Thank you.
Le meilleur service après-vente jamais !
Et la meilleure brosse à dent que j'ai jamais eu jusqu'à présent ! J'ai eu un problème avec la première brosse à dents Sonic Pro - Pure White Original sur 5 car le bouton On/off était difficil à maniuler. La cie a gratuitement changé ma brosse par une autre brosse après un an d'utilisation sans même me demander de leur envoyer l'ancienne. Un service après vente toujour à l'écoute et toujours bienveillant ! Merci”
We really appreciate you taking the time to share this! Our goal is always to provide friendly and helpful support, so it’s wonderful to know we hit the mark for you. We’re always here whenever you need anything else for your oral care routine. -Tina-
Thank you so much for the kind words! We’re thrilled to hear you had a great experience with our team. We’re always here whenever you need a hand. Tina-
“Works really well. Very clean teeth. Battery lasts a long time. Slightly irritated when I bought replacement heads direct instead of via Amazon, only to find the additional delivery charge made them more expensive”
Thank you so much for the 5-star feedback on the Sonic Pro! We’re thrilled to hear you’re loving the battery life and that 'dentist-clean' feeling.
I also really appreciate your honest feedback regarding the delivery charges when shopping directly with us. We know how convenient Amazon Prime can be! We’re so glad to have you as a customer, and we’ll certainly keep your feedback in mind as we look for ways to improve our shipping options!
Keep smiling -Tina-
“I can’t speak highly enough of Spotlight Oral Care’s customer service. While I experienced an issue with a Sonic Pro toothbrush that stopped charging, the way their support team handled the situation was truly outstanding.
From the very first response, Tina and Suzanne were empathetic, professional, and genuinely committed to resolving the issue. They listened carefully, acknowledged the inconvenience, and offered clear solutions without hesitation. A replacement was arranged promptly, with excellent communication throughout the process.
What really stood out was how valued I felt as a customer. There was no defensiveness, no unnecessary back-and-forth, just sincere apologies, reassurance, and swift action. This level of service is rare and reflects a company that truly stands behind its products and customers.
Despite the technical hiccups, I remain very impressed with the Sonic Pro’s performance and even more impressed with Spotlight Oral Care’s integrity and support. Businesses like this deserve recognition. Outstanding service from start to finish.
— Nizam”
Thank you so much for taking the time to share such a thoughtful and detailed review!
We are so incredibly happy to hear that myself and Suzanne were able to turn a frustrating situation into a positive one for you. We take great pride in our products, but we know that technical hiccups can happen—it’s how we handle them that truly matters.
I will be sure to pass your kind words along to Suzanne, and the rest of our support team. They will be absolutely thrilled to know they made you feel valued and supported!
Thank you for sticking with us and for your continued trust in the Sonic Pro. We’re glad to have you in the Spotlight Oral Care community.
Keep smiling!" -Tina-
“Sorry to say not happy. I’ve been using religiously for past 12 days and used the toothpaste twice a day. I can’t see any real difference. Am disappointed… was really looking forward to even small change but so far almost no difference,”
Thank you for reaching out and sharing your experience. I’m sorry to hear you aren’t seeing the 'wow' results you were hoping for just yet, but please don't be discouraged!
Because our formulas are designed to be gradual and gentle (to avoid the sensitivity that comes with instant-bleach products), it can sometimes take the full course to see the final shade shift. I will reach out to you via email so I can further assist. -Tina-
“My toothbrush arrived quickly and it didn't take very long to fully charge.
It's different from my previous (eight year old) electric toothbrush in that it vibrates rather than the brushes rotating back and forth. It seems to clean really well - my teeth feel smoother than they have been since my last dental visit.
The different speed settings are easy to access; there's a warning light if I apply too much pressure; each clean is punctuated by a brief pause every 30 seconds to remind me to clean all quadrants of my mouth.
Highly recommended.”
Thank you so much for your detailed review, Simon! 🙌
We’re thrilled to hear that your new toothbrush is giving you such a great clean and that you’re enjoying all the features. Your recommendation means a lot to us — thanks for taking the time to share your experience!~Suzanne
“Very pleased with the toothbrush and my teeth feel very clean. The only downside is that my husband and I share the base and change the heads... but they are quite difficult to remove.”
Thank you so much for your lovely feedback. We are delighted to hear you’re pleased with the toothbrush and that your teeth feel so clean! We’re sorry to hear you’ve found the brush heads a little tricky to remove when sharing the base. Our team would be more than happy to help with a few handy tips — please feel free to reach out to us at info@spotlightoralcare.com ~Breanna
“I don't normally include packaging in reviews but felt I had to mention it in this case. The toothbrush and all accessories came neatly packaged in cardboard boxes with minimal plastic. I think the only 2 thin plastic bags that were in the box may even be biodegradable. Such a pleasant change to hard plastic packaging that can't be recycled.
On to the toothbrush. It is really easy to use use and extemely effective. The clean funtion does tickle but is not unpleasant. I can safely say that just after 1 week's use there is a noticeable difference in the whiteness of my teeth and they really do feel clean, just like after a trip to the hygienist. The included travel case, with room for 2 brush heads, is very useful and compact. One comment I have read in some reviews is that it is too easy to accidentally touch the on/off button when brushing your teeth. To some extent this is true as I have done it myself a couple of times. However, like anything new, it just takes some getting used to. By holding the toothbrush a little further down the handle, I have not had any more issues. Perhaps a model update could inlcude soft indententations to guide the fingers to the best holding position?
Wrapping up, I am really pleased with this product and would thoroughly recommend it. It is also very well priced compared to other well known brands. Well done Spotlight.”
Thank you so much for taking the time to share such a detailed and thoughtful review! We’re thrilled to hear that you’re enjoying your toothbrush and noticing a difference in your teeth so quickly. 😄
We’re especially pleased that our eco-friendly packaging and travel case are appreciated — it’s something we’re really proud of. Your feedback about the on/off button and the idea of subtle guide indentations is also very helpful and will be passed on to our product team.
It’s wonderful to hear you’d recommend Spotlight, and we really appreciate your support and kind words.~Suzanne
Thank you for your kind words John! We’re delighted to hear you’re happy with the product and that it arrived quickly and well packed.
We really appreciate your support! ~Suzanne
