Thank you so much for the kind words! We are thrilled to hear that our products have become a part of your daily routine. Knowing that we’re helping you care for your smile every day is exactly why we do what we do. We truly appreciate your support! -Tina-
“I never received my order. I emailed customer care asking where it was, I received a generic email saying the money was refunded without any reason why. The money has yet be refunded. No explanation or reply! (The items are not out of stock as I could reorder)”
Please accept my sincerest apologies for the lack of communication and the frustration this has caused. This is certainly not the level of service we strive to provide.
I have looked into your order immediately. It appears that while a refund was initiated on our end, the 'generic' notification you received didn't provide the context you deserved. Sometimes orders are flagged by our system for verification or logistics errors even when stock is available, and I am investigating why this happened in your case.
Regarding your refund: Please note that while we process refunds instantly, banks can take 5 -7 business days to show the balance in your account.
To make this right: If you would like to place an order and send us your order number so we can include [a discount code / a free gift] for the trouble. Alternatively, if you'd prefer to wait for the refund to clear, I will monitor it daily to ensure it is finalized.
Thank you for your patience. -Tina-
“Fantastiskt service. Vi beställde tre tandborstar och det var fel på den ena, den laddade inte som den ska. Så vi tog kontakt med ” spotlight oral care” och de var väldigt snabba med att svara och skickade en ny tandborste.
Super nöjd! Önskar er all lycka till i framtiden!”
Thank you so much for the 5-star review! We are thrilled to hear that you are super happy with your experience. While we aim for every toothbrush to arrive in perfect condition, we pride ourselves on moving quickly to make things right if they don't. We hope you and your family enjoy your new toothbrushes! Best wishes to you as well! -Tina-
“It's a great company with great products. Not sure there is any toothpaste or powder on the planet that will turn your teeth white but happy to give Spotlight Oral Care a go. It was reasonably priced. I would recommend this company to buy from. The delivery service is excellent and they always have good offers on.”
Thanks so much for your honest feedback Elaine! We really appreciate the recommendation and are delighted you’re happy with the value, delivery, and offers. We hope you enjoy giving Spotlight Oral Care a try! ~Breanna
“This is a replacement for a sonic toothbrush from another manufacturer which sadly lasted less than two years. Fingers crossed for this one. It seems to perform as well as my old one, even though the head is a little smaller. A longer warranty would have been nice but hopefully I will have no need for that. I had no sonic toothbrush for the best part of a month and certainly missed it. I expect to also try some of the supplies Spotlight provide.”
Thanks for your thoughtful review Andrew! We’re glad to hear it’s performing well so far and hope it proves to be a long-lasting upgrade for you. We hope you enjoy trying out the Spotlight supplies too. ~Breanna
“I've had one myself now for a couple of years and have had no issues at all and think it's brilliant.
My ex wasn't impressed with the couple of cheap makes she'd tried, so i bought her the white Spotlight one. She loves it and wouldn't dream of anything else now. I'm not sure if i can buy the case for it seperately but she does need one. If you do buy this Sonic toothbrush, just make sure you get the case as well!
About to try the free whitening powder that came with it, not expecting too much but we'll see.”
Thanks for sharing your experience Michael! It’s great to hear you’ve had such reliable results and that the Spotlight brush was a hit too. You’re absolutely right about the case, it’s a handy add-on. Hope the whitening powder gives you a nice bonus result! ~Breanna
Thank you so much for your kind review Brian! We’re delighted to hear you’re enjoying your toothbrush, and it’s wonderful to know our customer service has been helpful when needed.
We really appreciate your support! ~Suzanne
“Fabulous lookining sleek tothbrush.
But unfortunately after using for 2 weeks my teeth have never looked so yellow. I'm using the same toothpaste.
I'm sorry I dumped my oral b as I've just had to order another one.”
Thank you for your honest review — I’m really sorry to hear you’ve been disappointed, and I completely understand how frustrating that must feel.
Just to reassure you, our Sonic toothbrush itself wouldn’t cause teeth to become more yellow. When it comes to whitening, it’s worth noting that whitening is an active process and results can vary quite a bit from person to person. This depends on things like your starting tooth shade, enamel thickness, genetics, and lifestyle factors (such as tea, coffee, red wine, etc.).
We really appreciate you sharing your experience, and we’d genuinely love the opportunity to help or talk this through with you if you’re open to it. Please feel free to reach out to our customer care team anytime.~Suzanne
We are so pleased to hear you're enjoying the toothbrush, paste, and powder! You’ve got the 'ultimate trio' there for great results. With that routine, we have high hopes for your results too! Keep up the consistency, and you’ll be seeing that brighter smile in no time. ✨ -Tina-
So glad you're happy with the product! Please accept our apologies for the delivery delay. We're working hard to speed things up so you can get your favorites even faster next time. Thanks for your patience! ✨ -Tina-
“I do like this toothbrush although the vibration takes a while to get used to. There appears to be a issue which has me questioning whether to buy a third- the weighting of this toothbrush makes it easy to knock over- my first one I dropped in my tiled bathroom floor and it broke the main body and wouldn’t charge so I bought a new one, however yesterday my second one knocked over and the brush attachment snapped, I then struggled to remove the stubby bit left attached to the metal rod, I finally got it off, but must have damaged it, as the motor works but the vibration is now too weak to be of any use. So debating whether to bother buying a third as I’m sure it will fall over again and don’t know if I can bear shelling out for a new one each time this innevitably happens - maybe I’ll go back to my oral b one which was much more robust- and rarely fell over as the weight distribution seems better.”
Thank you for taking the time to leave such detailed feedback - we really appreciate it. I’ve reached out to you directly as we would love to help resolve these issues and see how we can make things right for you.
We value your experience and want to ensure you’re happy with your Spotlight toothbrush. ~Suzanne
Thank you so much for your kind words Eimear! We’re thrilled to hear you’re happy with our products and service. Your feedback really means a lot to us.~Suzanne
“I had an excellent experience with Spotlight Oral Care’s customer service. After my toothbrush stopped working after more than a year, the team was quick to respond, asked me to try troubleshooting, and requested a short video. Once sent, they immediately offered a replacement, which arrived within days. Outstanding service! Thank you.”
Thank you so much for your kind words! We’re delighted to hear that our team could help get your toothbrush replaced quickly and that you had a positive experience. Feedback like yours really motivates us to keep providing the best service possible. ~Suzanne
Thank you so much for your wonderful review Camellia! We’re thrilled to hear that your Sonic Pro toothbrush is making such a difference and helping your teeth feel cleaner and brighter. Your feedback really makes our day!~Suzanne
“Wrong shipping lable put on my parcel never received. Ive reached out via phone call not one call was answered now going straight to no one available to take call. Ive WhatsApp message and getting no where with my order keep telling me it been delivered when I have been in contact with An Post they can see they have labeled product with wrong address and won't give me a refund or resend the product ive ordered before and no problem. Very bad costumer service.”
Thank you for your feedback Laura. I can see that you’ve been in contact with a member of our team regarding this, and I’m pleased to confirm that your order has now been reshipped to the correct address. We really appreciate your patience while this was being resolved. ~Suzanne
Thank you so much for your lovely review, Kathleen!
We’re delighted to hear your granddaughter loves her new Spotlight toothbrush and that you were happy with the service too. Thanks again for taking the time to share - it really means a lot to us 💛~Suzanne
“We like the cleaning feel of our Spotlight toothbrushes, but we're somewhat disappointed by them. The main reason for this, and the main reason we invested in them, is the amount of time between charges. They claim "up to 288 minutes", but the best we've managed, using only the lowest power when cleaning, is 112 minutes. This isn't a disaster but it is disappointing. They also didn't supply the uncabled stand advertised, which they confusingly claim to be the "old model". After we took this up with them they did eventually send us one, although it's a different colour to the toothbrush.”
Thanks so much for taking the time to share your feedback, Anthony — we really appreciate it.
We’re glad to hear you like the cleaning performance of the toothbrush, though we’re sorry to hear your experience hasn’t fully met expectations. The “up to 288 minutes” battery life is based on optimal conditions and lighter usage patterns, so factors like brushing mode, pressure, and charge cycles can affect overall battery performance. That said, we completely understand how disappointing it can be when real-world use falls short of what you anticipated.
We’re also sorry for the confusion around the uncabled stand and the inconvenience caused there. While we’re glad this was eventually resolved, we appreciate your feedback regarding the colour mismatch and will pass this on to the team.~Suzanne
