“Had to purchase some replacement brushes at a cost of £20, somewhat dissapointed that in the advert, one of the reasons I purchaed it in the first, it shows that you also get 2 x replacement heads, certainly not the case with my original purchase, somewhat misleading.”
Hi Stephen, we're grateful for your feedback, and we're genuinely sorry to hear that we didn't meet your expectations this time around. Our dedicated Customer Service team has reached out to you via email to address your concerns promptly.
Hi Mary, that's great to hear! We're thrilled that you're enjoying your new Sonic. If you have any questions or need further assistance, feel free to reach out!
“Firstly I am yet to receive my order so can't possibly comment on the quality of the product. Secondly the company has been abysmal in terms of updating me on the status and progress of the order and I'd likely receive it. The only update I received was yesterday and not from the company itself but from the transport company. Not good enough!”
Hi Kefah, we value your feedback, and we're disheartened to hear about your dissatisfaction with our service. Our Customer Service team has reached out to you via email to address your concerns promptly. Your input is crucial to us, and we are committed to making things right to ensure your satisfaction.
Thank you for your fantastic review! We're delighted to hear that our toothbrushes and overall oral care products are serving your whole family well. It's also wonderful to know that you've had a positive experience with our customer service. Your satisfaction is our top priority, and we appreciate your kind words. If you ever need any assistance or have further feedback, please don't hesitate to reach out. Happy brushing to you and your family!
“Very pleased with this electric toothbrush. First of all it was packaged exceedingly well and innovatively. It was like opening an 'Apple' product. The design is modern, attractive and it works. A stylish travel case completes the item.”
Wow Keith your glowing review has made our day!
Thank you for your wonderful review! We're thrilled to hear that you're very pleased with our electric toothbrush and that you appreciated the careful and innovative packaging. Comparing the unboxing experience to an 'Apple' product is a huge compliment! We're glad you find the design modern and attractive, and that it works well for you. We're also pleased to hear that you like the stylish travel case. If you have any further feedback or need assistance, please don't hesitate to reach out. Happy brushing!
“My order arrived promptly, but it came via Amazon, and arrived in Amazon packaging, which was confusing as I'd ordered it directly on the Spotlight website.
Thus I deleted all the Amazon emails without opening them, thinking they were phishing emails, because I hadn't ordered anything from Amazon.
Together with the extortionate price for toothbrush heads, I am deducting 2 stars overall.”
Thank you for your feedback. We apologise for any confusion regarding the packaging and delivery of your order. We sometimes use Amazon logistics to ensure prompt delivery, but we understand how this could be confusing. We will work on making this clearer in our communication. Additionally, we appreciate your comments about the price of the toothbrush heads and will consider this in our pricing review. Your feedback is valuable, and we hope to improve your experience in the future. If you have any further concerns, please feel free to reach out.
“Really like this toothbrush. Better at cleaning than its rivals in my opinion. Just received bargain pack of brush heads which I assume will be like previous ones. Just one criticism: vary difficult to get old heads off the toothbrush. Took a lot of strength. I know others think so too so this needs looking at. Apart from that , I would recommend. Otherwise would give 5 stars.”
Thank you for your positive feedback! We're thrilled to hear that you find our toothbrush better at cleaning than its rivals and that you're pleased with the bargain pack of brush heads. We apologise for the difficulty you've experienced with removing the old brush heads. Your feedback is valuable to us, and we will look into making this process easier. Thank you for recommending our product, and we hope to earn that fifth star in the future! If you have any other suggestions or need assistance, please don't hesitate to reach out.
Hi Stella , Thank you so much for your kind words about our customer service. We really appreciate your comments. Please reach out if you ever need anything at all!
“My only issue is the head doesn’t oscillate and when the back of the brush hits my teeth it can be quite jarring/ painful.
Otherwise my teeth feel super clean and shiny after using this toothbrush.”
Thank you for your feedback! We’re glad to hear that your teeth feel clean and shiny after using our toothbrush. We appreciate your suggestion about the head oscillation and understand how it could enhance your experience. We're always looking to improve our products, so we’ll definitely take this into consideration for future designs. If you have any other suggestions or need further assistance, please feel free to reach out. Happy brushing!
Thank you so much for your wonderful review Gareth! We're thrilled to hear that you find our product to be of beautiful quality and that it enhances your toothbrushing experience to the next level. Your satisfaction means a lot to us.
If you ever have any questions or need further assistance, please feel free to reach out. We're here to help!
Thank you for your kind review! We're thrilled to hear that you are very impressed with our customer service and that you would highly recommend our products. Your support and recommendation mean a lot to us.
If you ever need assistance or have any questions, please don't hesitate to reach out. We're always here to help!
“Great products for keeping your teeth looking whiter!I will keep using them as I don’t get teeth sensitivity while using Spotlight Oral Care strips,which is great!Highly recommended!”
Thank you for your lovely feedback! We're delighted to hear that you're enjoying our teeth whitening strips! Your recommendation means a lot to us! If you ever need anything else or have questions, feel free to reach out any time!
Hi Éadaoin, thank you for your kind words and support! We're thrilled to hear that you're enjoying our Sonic Toothbrush and that you've had a positive experience with our customer service team. If you ever need assistance in the future or have any questions, please feel free to reach out. We're here to help! 😊
Hi Audrey, we're thrilled to hear that our whitening strips are making such a positive difference for you! It's fantastic that you're experiencing noticeable results without any sensitivity - that's our aim. Thank you for sharing your experience with us!
“My girlfriend and I both bought the pro after having a well known cheap electric toothbrush for years, now all we talk about is how clean our teeth feel! 10/10”
Hi David, we're delighted to hear that both you and your girlfriend are enjoying the upgrade to our Sonic Pro toothbrush! It's fantastic to know that you're both noticing a significant difference in how clean your teeth feel. Thank you for choosing Spotlight Oral Care, and we appreciate your glowing recommendation!
Hi Mike, we're delighted to hear that you trust our product to deliver the results you deserve! Your confidence means a lot to us, and we're committed to providing you with high-quality products that deliver the results you expect. Thank you for choosing us and thank you for your continued support!
“I have an oral sensitivity to SLS, this whitening toothpaste is absolutely my go to. Leaves my teeth sparkling and feeling clean all day. I have tried other toothpastes, but always come back, hands down the best toothpaste I have used. Please never change it!!”
Hi Verity, we're thrilled to hear that our whitening toothpaste has become your go-to choice! It's fantastic to know that it meets your needs and leaves your teeth feeling their best. Your loyalty and feedback mean the world to us, and we're committed to maintaining the quality that you love. Thank you for choosing us!
Thank you for your kind words Linda! We're delighted to hear that you were satisfied with our service and delivery. If you ever need assistance in the future, don't hesitate to reach out.
