“This is such an amazing product. I recently had a problem and the customer service response was absolutely amazing. I cannot recommend spotlight highly enough”
Hi Val, your kind review is much appreciated!
We're thrilled to hear that you find our product amazing and that our customer service team was able to address your issue effectively.
Your recommendation means a great deal to us. We’re committed to providing both high-quality products and excellent support, and it’s wonderful to know we’ve met your expectations.
If you have any further needs or questions, please don’t hesitate to reach out. Thanks again for your support!
Thank you so much for your wonderful review Julia! We're thrilled to hear that you found our ordering process easy and our delivery fast. It's fantastic to know that you love our products and that Spotlight has become a household favourite.
Your support means the world to us, and we're delighted to have you as a loyal customer. If you ever need anything or have any questions, please don't hesitate to reach out.
Thanks again for choosing Spotlight Oral Care!
“I ordered 1 bottle of whitening mouthwash, usually I order few at a time, so glad I didn't as I really don’t like the taste of the new version at all.
Also, the cap is nowhere near as effective to use as a measuring / drinking cap.. the
fluid sits in the outer part of lid and it’s awkward to get all out and then it drips down bottle. This seems a design flaw to me .. which is annoying as the previous bottle was so much better! Please change formula and bottle design.”
Thank you for taking the time to share your feedback with us Audrey!
We're sorry to hear that you’re not satisfied with the taste of the new version of our whitening mouthwash and the design of the bottle.
Your comments about the taste and the cap design are very important to us. We understand how frustrating it can be when a product doesn't meet expectations, especially when previous versions worked well for you. Rest assured, we will pass along your feedback to our product development team for consideration in future updates.
We understand that you have already been in touch with our customer service team! We appreciate your loyalty and hope to improve your experience with our products.
Thank you again for your valuable input.
“I really like spotlight oral care
From toothbrush, toothpaste
Whitening powder and strips . Very happy with purchase, and always offers on that are very appealing. Delivery is very prompt too.”
Geraldine, Thank you so much for your fantastic review! We're thrilled to hear that you're happy with our products, including the toothbrush, toothpaste, whitening powder, and strips. It's wonderful to know that our special offers and prompt delivery have enhanced your shopping experience.
We appreciate your support and look forward to continuing to provide you with products that you love. If you ever have any questions or need assistance, please don't hesitate to reach out.
Thanks again for choosing Spotlight Oral Care!
“Excellent all round toothbrush with helpful quadrant notification of how long and where to brush. Pressure sensor bit ‘iffy’ as didn’t always seem to work and you have to press pretty hard for it to come on. Not sure anyone would brush hard enough for this to come on anyway.
In my opinion the on/change-speed button was too discreet, set flush with the body and only too easy to change speen when brushing.
Otherwise all ok. PS. Good customer service team. Quick responses.”
Thank you for taking the time to share your feedback on our toothbrush Paul. We're delighted to hear that you found it to be an excellent all-round product and that the quadrant notification feature was helpful for your brushing routine.
We appreciate your comments on the pressure sensor. Your insight is valuable, and we will look into this issue to ensure it functions optimally without requiring excessive pressure.
Regarding the on/change-speed button, we understand the importance of design and usability. We will consider your suggestion about the button's placement and ease of use in our future product updates.
We're also pleased to know that you had a positive experience with our customer service team. Your satisfaction is our top priority, and we are always here to help.
Thank you once again for your review and for choosing Spotlight Oral Care.
Thank you for your feedback! We're glad you are happy with the toothbrush and the delivery time. If you have any questions about the guarantee, please let us know, and we'll be happy to assist.
“Excellent product. I am really pleased with my purchase. It's well designed and great value for money. It feels as good as the expensive versions I have bought in the past. Effective to use too.”
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a positive experience with our product. Your feedback means the world to us and serves as a great encouragement to our team. If you ever need anything else or have any further feedback, please don't hesitate to reach out. We're always here to help!
“Great customer care with this company, had a problem with a toothbrush recently purchased and it was replaced within 72 hours, highly efficient and courteous”
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a positive experience with our customer service. Your feedback means the world to us and serves as a great encouragement to our team. If you ever need anything else or have any further feedback, please don't hesitate to reach out. We're always here to help!
“I was really disappointed when my order arrived as I was unaware that there were 2 types of brushes. I ordered accidentally the sonic brush head replacements and I have the original one. I had the packaging open before I knew. This should be pointed out to people clearly.”
I apologize for the confusion and disappointment regarding your order. Despite the packaging being opened, we would like to assist you. Please reach out to our customer service team for further assistance.
“Very happy with the products but disappointed that the company is using Amazon for delivery. I avoid Amazon whenever possible and choose more ethical companies.”
Thank you for your feedback and for your appreciation of our products. We understand your concerns about using Amazon for delivery and will take your comments into consideration as we evaluate our shipping options.
“Ever since electric toothbrushes were first invented (and we all wondered "why?!"), I confess to being somewhat obsessed with having one, finding the whole 'brushing experience' so much more effective (and less boring). My wife and I have tried every brand, paying big money at times. And the Spotlight product has proved itself noticeably superior in every respect. I find it cleans better. It stays charged for longer, far longer in fact. And the Customer Service team are incredibly responsive and helpful.”
Thank you for your wonderful feedback! We're delighted to hear that you and your wife are enjoying our electric toothbrush and finding it superior in every respect. Your kind words about our Customer Service team are much appreciated.
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a positive experience with our sonic pro. Your feedback means the world to us and serves as a great encouragement to our team. If you ever need anything else or have any further feedback, please don't hesitate to reach out. We're always here to help!
“It’s very lightweight. The brushing actually tickles! It feels thorough however. The only comment I would add is that I have used a round headed toothbrush for a long time and I’m taking time to adjust to the rectangular head.”
Thank you for your feedback! We're glad to hear that you find the brushing thorough despite the adjustment to the head shape. Your comments are valuable to us as we strive to improve our products.
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a positive experience with our service. Your feedback means the world to us and serves as a great encouragement to our team. If you ever need anything else or have any further feedback, please don't hesitate to reach out. We're always here to help!
“I was bought a electric toothbrush from Spotlight Oral Care last year and have got on really well with it. Recently ordered 3 replacement heads and whitening toothpaste. The ordering process and delivery was first class. Would not hesitate to recommend.”
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a positive experience with our sonic. Your feedback means the world to us and serves as a great encouragement to our team. If you ever need anything else or have any further feedback, please don't hesitate to reach out. We're always here to help!
“An overall excellent experience and pleased with our purchase. However, we have two iritating issues, the brush heads, on our device at least, are quite difficult to pull off without getting a full grip in the palm of the hand and paulling it quite hard, which is not very hygenic touching the brushes. My wife has asked me more than once to help with this. Having to set a reminder to change the brush head in abotu three months.”
Thank you for your feedback and kind words. We’re glad you’re pleased with your purchase.
We apologize for the inconvenience with the brush heads and understand the concern. We’ll look into this issue for future improvements!
We are so grateful for your thoughtful review! We’re delighted to hear that you had a positive experience with our service. Your kind words are incredibly motivating for our team. If there's ever anything else we can assist you with or if you have additional feedback to share, please feel free to get in touch. We're here and ready to support you in any way we can!
We are so grateful for your thoughtful review! We’re delighted to hear that you had a positive experience with our product. Your kind words are incredibly motivating for our team. If there's ever anything else we can assist you with or if you have additional feedback to share, please feel free to get in touch. We're here and ready to support you in any way we can!
