“Whilst we have found the Sonic pro a good toothbrush - its not really designed for family/multiperson use as the heads are very stiff to take on/off compared to other brands. One of the replacement brushes in my last pack did not fit, so had to order replacements early. I have to comment on the price of the relacement brush heads - £22 for 3 bits of plastic feels exorbitant.”
Thank you for sharing your feedback. We're glad you’ve found the Sonic Pro to be a good toothbrush overall. We’re sorry to hear that the brush heads are difficult to remove and that one of your replacement heads didn’t fit properly, that’s certainly not the experience we want for our customers.
Please reach out to our customer service team at info@spotlightoralcare.com and we can offer guidance with replacements if needed. Regarding the price of replacement heads, we understand your concerns, and we truly appreciate your input.
“I ordered the wrong brush heads so contacted Spotlight. I spoke to a girl called Breanna who was very helpful throughout. I placed an order for the correct heads & she applied a discount to my order. All in all an excellent service all round”
Thanks for leaving this review, Joseph! We’re glad Breanna could help sort everything out for you, and we’re happy to hear you had a great experience. We really appreciate your feedback!
“I love Spotlight Oral Care they offer the best dental care products. I love my sonic toothbrush it’s the best and I love the teeth whitening toothpaste 🌟🌟🌟🌟🌟”
Thank you for your lovely review Gill! We’re delighted to hear you’re loving your Sonic Toothbrush and we're so happy that our products are making a positive difference in your oral care routine!
Thank you so much for your feedback Jean! We're thrilled to hear that you find the Sonic easy to use and that it’s proving to be effective for you. We truly appreciate your support and hope it continues to provide the great results you're looking for!
Thank you so much for your wonderful review Sandra! We're so glad to hear you're enjoying the teeth whitening strips. Our products are made by dentists with sensitive teeth in mind so it’s great to know they’re working well for you!
“ordered two packages of tips last week, few seconds after I requested to change the shipping address. No response until two days after that said “oh we already shipped it””
thank you for taking the time to leave us a review. We are sorry that our team were unable to amend your shipping details prior to dispatching your order. We regret any inconvenience this may have caused and if you require any further assistance with this matter please reach out to our Customer service team at info@spotlightoralcare.com
Thank you for sharing your feedback. We completely understand that it can take a little time to see noticeable results, and we appreciate your patience.
If you have any questions or need tips on how to get the most out of the product, feel free to reach out to our customer service team at info@spotlightoralcare.com.
Thank you for your feedback Anne, and we’re so sorry to hear about the delay with your order.
We’re glad our customer service team was able to get things resolved for you and your replacement has now been reshipped and is on its way. We really appreciate your patience and understanding, and we hope you continue to enjoy the product once it arrives!
Thanks so much for sharing, Ann Marie! We’re thrilled to hear the toothbrush is just right for your 7-year-old. It’s great knowing it’s a good fit for their needs. We really appreciate your support!
“A really well made item with a quality feel to it, beatifully packaged with lots of information provided. So far it is performing very well, a powerful toothbrush that leaves my teeth feeling very clean. It replaces a Farywill brush which served very well, but as a superior feel.”
Thank you for your great feedback, Marcus! We’re so glad to hear you're enjoying the quality and performance of your new toothbrush. It’s fantastic that it’s giving you that clean feeling and has a superior feel compared to your previous brush. We truly appreciate your support and are happy to hear it’s performing well for you!
Thank you for your feedback Caroline! We're so happy to hear you're loving your new toothbrush. It’s great that the small brush heads are making cleaning easier and gentler on your gums. Appreciate you taking the time to share your experience!
Thank you, Zishan, for sharing your feedback! We're so glad to hear you're happy with your Sonic toothbrush and its amazing battery life. Your satisfaction means a lot to us, and we're thrilled it's working well for you!
Thank you, Marie, for sharing your feedback! We're so glad to hear you're enjoying the Sonic Pro toothbrush and our toothpastes. It’s great to know that both our products and customer service have made a positive impact. We truly appreciate your recommendation!
Thank you Laila for leaving us this lovely 5 star review! We are so happy to hear that you found our customer service team brilliant and are delighted that they were able to help you with the faulty water flosser. We are very grateful for your support.
Hi Julie, thank you for taking the time to leave us a review and we are very sorry to hear that you have not yet received your order. I have passed this matter over to our customer service team who will be in contact with you this morning via email and will resolve the delivery issue for you. We are very grateful for your custom and look forward to delivering your parcel to you shortly.
“This is being used by my Wife who has always struggled with the vibration from conventional electric toothbrushes. So far, she is very impressed and finds the timer and pressure indicators useful. Assuming the experience continues positively, I intend changing my current electric to Oral when I run out of brush heads”
This is a lovely review to read - thank you Nigel for sharing your wife's experience of our sonic toothbrush - we are really happy to hear that she is not struggling with the vibration of the toothbrush and that she is impressed with the timer and the pressure indicators - we also love these features. We are especially thrilled to hear that her experience has convinced you to purchase a Spotlight Oral Care toothbrush. Your custom and support means the world to us.
