Hi Michelle, thank you for your feedback here. We are very sorry to hear you are missing an item from your order and we'll get this sorted for you as soon as possible. We can't see any follow up to our emails at customerservice@spotlightoralcare.com however if you are having any trouble with this email address, please don't hesitate to pop us over a Whatsapp and we'll get to you right away!
Thank you so much Bernie! We are so pleased to hear that you absolutely love your toothbrush and that your grandaughter and son-in-law are now converted. We appreciate your loyalty and custom.
“I received my Spotlight Oral Care Sonic toothbrush and was impressed with the packaging. It was boxed up like a new iPhone. It is very sleek with three brush heads and a USB charger. It was charged up and ready to use. I was surprised at how small the brush heads are but they work fine. I am still getting used to the speed that it vibrates and it still tickles my mouth but every time I use it I get more used to it. Overall, I really like it and my teeth feel really clean.”
Thank you so much for your kind review and feedback Teresa! We promise you you will get used to the feeling and you won't even notice it after a few uses - this is completely normal! Thank you for your custom.
“Love all the dental products I have purchased. Especially the dental floss as this is not too thin and doesn’t shred. Have also purchased toothpaste and mouthwash. Very impressed.”
“My order was delivered very quickly. The sonic brush is very stylish and easy to use and the three settings and the auto-timer are useful. I do find it strangely tickly to use on all settings but am getting used to it, and it does seem to be cleaning my teeth well around the gum margins. I'll be interested to see if my hygienist notices a difference on my next visit. I do find it quite hard to get the brush head on and off, perhaps it will become easier with use. I'm pleased with it so far and have no doubt it's an improvement on my old electric brush.”
Thanks so much for your lovely review Jan. We really appreciate your feedback and will be sure to pass it on to our product development team. We can assure you that you will get used to the thickly sensation! Thanks again 💕
“Prompt delivery and service. Product is easy to use and a step up from the old electric toothbrush. I am hoping the hygenist will be impressed next time i visit.”
Thank you so much, Mark, for your review! We're glad that you're delighted with our prompt delivery and service, and that you find the product easy to use and a step up from the old electric toothbrush 💕
“Required a new electric toothbrush. Ordered Spotlight sonic toothbrush after checking a few reviews and am not disappointed. Excellent at brushing, delivered on time and brilliantly packaged.”
“I use to think my teeth were clean until I bought this toothbrush. Incredible feeling of cleanliness after using it for the first time. Cannot recommend this product enough.”
“Started off really impressed with the toothbrush, my teeth felt super clean after the first use, however it ran out of charge after 3 days. Charged it overnight and it has run out again 4 days later which is really disappointing considering it is supposed to be one of the longest lasting charges on the market”
Thanks for sharing your thoughts. It's great to hear that you liked the toothbrush at first, but those battery issues do sound frustrating. Could you please reach out to our customer service team at customerservice@spotlightoralcare.com and we will look after you there.
“The water flosser arrived with two brush-type tips and no tongue scraper tip. I have left messages about this on Spotlight Oral Care landline and mobile number and have had no response. No email address on either the packaging or the invoice, only a postal address. This is looking very dodgy from the point of view of Spotlight Oral Care taking any responsibility for their product.”
Thank you for taking the time to provide us with feedback about your experience with us. We're sorry to hear about your experience with the water flosser and the lack of response. We value our customers and take all feedback seriously, please accept our sincerest apologies for any inconvenience this may have caused. Please reach out to us at customerservice@spotlightoralcare.com and our team will look after you there.
