Thank you Teresa for taking the time to leave us this lovely review. We are delighted to hear that you love our rose gold sonic toothbrush just as much as we do.
“Order returned to sender without notifying myself.
Ordered before no problem
Can't get hold of customer service to action resolve.
Will be forced to requested refund”
Thank you for taking the time to leave us a review - we are sorry to hear that you did not receive your order and there was an issue with delivery. Please reach out to our customer service team who will rectify this issue for you.
“I purchased my toothbrush last year, it was a treat and I’m so pleased with it. I have just replaced heads and bought the whitener to try. Too early to say yet if it will work my teeth are 74 years old lol. After care has been brilliant.”
“Very disappointed. Bought regular replacement brush heads, they don't fit. The last three brushheads I got with my toothbrush was difficult to put on and once they came off they wouldn't go back on, so the travel case is a waste of plastic. The new brush head partially fits if put on backwards but don't give the same brush. Very disappointed. I complained last year about the original brush heads and was told to get new ones "at my own expense".”
“I’m absolutely thrilled with my new toothbrush! After 20 years with Or..B, I finally decided to take the plunge and try this brand, choosing the Pro Sonic version. Not only does the design look sleek and elegant, but it also functions incredibly well.
I’ve been hooked since the first use—none of the annoying tickling effect that some reviews mentioned. The different modes provide various cleaning options, which is a great feature. The promise of a 40-day battery life is something I’m excited to test, and I hope it lives up to expectations.
I was so impressed that I even bought the same toothbrush as a Christmas gift for my husband!”
Thank you so much for taking the time to leave us this lovely review - we are thrilled to hear that you love our sonic pro toothbrush just as much as we do. We are very grateful that you also purchased one for your husband - we appreciate your custom and support.
“I recently had a wisdom tooth extracted and this toothpaste worked wonders on the sensitivity almost immediately. I had previously tried the usual high street brands without any success, so after seeing some online reviews for this toothpaste I thought it was worth a try. I’m so glad I did! Great product; highly recommended.”
Thank you Arnold for taking the time to leave us this lovely review. We are thrilled to hear that you would highly recommend our toothpaste and are happy with the results.
“We always buy our dental products from Spotlight, we have toothbrushes that last years and buy the replacement heads annually. Never had an issue with these, great products and reasonably priced.”
Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying our products and that they've been lasting well for you. It's great to know that you’ve had a positive experience with both the toothbrushes and replacement heads. We truly appreciate your continued support and look forward to serving you for years to come!
“I bought your toothbrush as a result of an article in the Daily Telegraph but sadly I didn’t do due diligence in researching your company on Trustpilot when I bought it because if I had I wouldn’t have bought it.
I’ve written a number of emails to your ‘info@spotlightoralcare.com’ email contact address requesting a refund for the reasons laid out below but the perceived wisdom on Trustpilot is that as a company you don’t respond to emails, so my mistake again. It goes without saying that I’ll be contacting the Daily Telegraph about your nil response to email complaints.
My reason for returning the toothbrush is that I overlooked the fact that it has a USB charger and since we’ve always used Oral B toothbrushes, which use 250V chargers, and we have a charger permanently wired into our bathroom cabinet, switching to a USB charger would require hiring an electrician to make the necessary changes to the bathroom cabinet, which would prove expensive for a a change of toothbrush, which we might decide we don’t like and don’t want to keep.”
Thank you for your review and for sharing your feedback with us. I’m truly sorry to hear that you’re disappointed with your experience, and I understand your frustration regarding the USB charger compatibility. We strive to offer the best possible products and service, and I truly regret that this situation hasn’t met your expectations. Unfortunately, we are unable to process a refund for the toothbrush as it has been used, as per our return policy. I fully appreciate that this is not ideal, especially given the inconvenience of needing to modify your bathroom setup. If there’s anything else we can do to help or any further questions you have, please don’t hesitate to let me know. We genuinely want to make things right for our customers and appreciate the opportunity to address your concerns.
“I have been meaning to get one of these for a while but took my time doing the research! This seemed to come out on top for me and I wasn't disappointed. It's pretty easy to use although it took me a while to get used to it and which setting was best for me. So far I'm very happy with it but let's see if my Dental Hygienist agrees when I next visit!”
