“I bought new brush heads recently with the hope that the main battery component of the product would continue to work as it is supposed to. However, the toothbrush stopped working altogether, despite attempting to charge it numerous times.”
We’re really sorry to hear that your toothbrush has stopped working, especially after you’ve just replaced the brush heads. This definitely isn’t the experience we want for our customers. Please reach out to us at info@spotlightoralcare.com, and we’ll be happy to help troubleshoot the issue and assist you further.
“I wanted to move from manual brushing to automatic brushing. I wanted the best product on the market without damaging my gums. I purchased this electric toothbrush only 1 week ago and see already a very good result. My teeth are fully clean, and only 2 minutes 3 times daily is needed.”
Thank you for sharing your experience Cloe! We’re so glad to hear that you’re already seeing great results after just a week of use. It’s fantastic that the 2-minute sessions are working so well for you!
Thank you for your great feedback Emma! We’re so happy to hear you’re already seeing a difference after just a few days. We really appreciate you leaving this positive review!
“The ace for these toothbrushes is their immensely long battery life. It is such a relief to have one where you constantly don't have to keep recharging. I would like a less slippery handle though - if it gets wet, which it does with me, it is hard to manoeuvre. I like their whitening mode which works very well and my only other gripe is that I find their toothbrush heads just a little too soft and they splay earlier than I would like. I wonder if anyone else has this problem? Would you consider a round head?”
Thank you for your detailed feedback Lindsay! We’re thrilled to hear you’re enjoying the long battery life and the whitening mode. We completely understand your concerns about the handle and brush head, and we really appreciate you bringing them to our attention. We’re always looking for ways to improve, so your input is invaluable. We’ll definitely pass along your suggestion about the round head and the handle design to our team.
“The toothbrush was a bit of a revelation compared to its competitors. It is much lighter and well constructed, the indicator lights are easy to see. My teeth feel much cleaner and the head gets into spaces easily particularly at the rear of the mouth. All round very pleased I took the chance to try something different from the two major competitors”
Thank you for the fantastic feedback Malcolm! We’re so glad to hear the toothbrush is living up to your expectations and that it’s making a noticeable difference in your dental routine. We appreciate you giving us a chance, and we’re thrilled to hear you’re pleased with the results.
Thanks for your review Margaret! It can sometimes take a bit more time to see noticeable whitening results, especially in the first week. Feel free to reach out to us at info@spotlightoralcare.com for personalized tips—we’re happy to help!
“Very impressed with it so far. Lttle niggles being the on/off button overly sensitive. A red/green charging light would be better and maybe a rubber strip would give a better grip.
Overall 4.5”
“Hope all is well🙂🙂🙂🙂,
Love this product sooo much. Teeth feel cleaner and they don't feel like they are about to shatter like they did when using my old electric toothbrush from Oral B.
Definitely the best customer service I have had from any company I have dealt with and that's all because of Suzanne.
I had an issue almost 1year using this product but Suzanne was sooooo understanding and sorted my issue out ASAP.
Could not thank her and Spotlight enough. I was meant to send Suzanne a follow up email but I had got a new phone and not everything got transferred over so apologies Suzanne.
Great product and amazing customer service from Suzanne.
She needs a PROMOTION.
No joke, Suzanne needs a wage rise or promotion. 10% for me Suzanne if you get it.😂. Hehehe
Kindest Regards
Zahid Majid”
Thank you so much for your kind words — this truly means the world to us! 😊 We’re so happy to hear you’re loving the product and that you’ve had such a great experience with our team. We really appreciate your support!
“Big fan of spotlight, my whole family use for years now. I ordered the newest toothbrush but I find the bottom is ever so slightly rounded and because it’s so light it keeps falling over when I try to stand it up. The polish button is a great added option though.”
“Very prompt delivery. Stylish and practical toothbrush - with useful carry case. A big improvement on my previous model. I'm very pleased and would recommend”
Thank you for your kind words! We’re so glad to hear you’re happy with your new toothbrush and that it’s an improvement over your previous model. We really appreciate your recommendation!
“I have been using Spotlight Sensitivity+rebuilding toothpaste for a few weeks now and I have noticed an improvement in hot cold sensitivity.
I’m very pleased with the reasonably priced 3 tube package, with a modest €2 shipping charge.
Great service,order delivered in 2 days.
Will be reordering.
Eileen.”
“Positives . This is great for flossing.i Like the sterilising setting and others .
Negative . The button where you insert the jet tips, is difficult to press and I keep pressing the on button as I grip it !”
Thanks for sharing your feedback Beverley! We appreciate appreciate you for sharing how the product is working for you. I am sorry that you are having issues with inserting the jet tips.
“The product is good but customer service is bad. My order never arrived and I'm still waiting for someone to get back to me about a replacement order.”
Thanks for your feedback Hannah! We apologize for the delay in response. Someone from our customer service team will be reaching out to you shortly to assist with having this resolved.
