“The delivery was very quick. The packaging suggests a premium product, a bit reminiscent of the way Apply packing appears. The action of the brush is very different to our other electric toothbrush so takes a bit of getting used to. The brushes themselves are a very stiff fit onto the brush unit and take some effort to fully push on and if fully located are almost impossible to remove by hand. We had to use a blunt instrument to do so. We need to change heads because two of us use the brush and do not want to use the same head. Overall I would say is OK but wouldn't buy again if and when this one breaks down unless some further development is made to the way the heads fit.”
“I think you make the best UK floss I’ve tried! Please continue to make the fluoride one. Maybe you could try different flavours or extra large spools?”
“Great products that work & really help whiten your teeth.
Easy to use.
Beautiful packaging.
Quick delivery.
Easy to use website.
Fabulous free gift with this particular purchase.
Highly recommend.”
Thank you so much, Elaine, for your lovely review! We really appreciate your loyalty and are delighted that you enjoyed the combination of great products that work to really help whiten your teeth, easy to use, beautiful packaging, quick delivery, easy to use website, and fabulous free gift with this particular purchase. Your support means a lot to us!
Thanks so much Catherine, we really appreciate your review. Apologies the replacement heads were not the right ones for you. We highly recommend giving our sonic a go though!
“I’m not happy with small brush.
I don’t feel I’ve a dentist clean.
It feels like a child’s brush with weight so light and proximity of my fingers it doesn’t fit easily.
I keep turning it off.
I will not buy again.”
Thanks so much for your review Janet. I'm sorry to hear that you're not satisfied with the small brush, and I apologize for any inconvenience you've experienced. Your feedback is valuable to us, and we aim to ensure a positive experience with our products. To address your concerns and explore potential solutions, I recommend reaching out to our customer service team directly. They will be able to assist you further, provide insights, and possibly offer alternative options that may better suit your preferences. Please contact our customer service team, and they will be more than happy to assist you with your concerns. We appreciate your feedback, and we are here to help you find a product that better meets your needs.
“The whole experience from ordering to receiving was so easy and efficient. I would recommend them highly. The toothbrush is fantastic, it's the second one we've bought!”
Thank you so much for your amazing 5-star review! We are so happy to hear that your experience from ordering to receiving was easy and efficient. We are also glad to hear that you are recommending us highly! We are delighted that you are enjoying the toothbrush as well, and thank you for buying your second one from us!
Thank you so much! We are so pleased to hear that you are enjoying our products as well as our customer support, and we appreciate your loyalty. We hope that you continue to love your Spotlight Oral Care experience!
Thank you so much Aideen! We are so pleased to hear that you are delighted with your purchase, and that it arrived so quickly. We are thankful for your loyalty.
“I’ve had my spotlight toothbrush for almost 2 years and find it very satisfactory. Replacement brush heads are a little expensive but they were delivered super fast.”
Thank you for your kind review and feedback Tom! We're thrilled that you've had such a great experience with your Spotlight toothbrush for almost two years. We strive to offer quality products and trustworthy service, so we're thrilled that you're satisfied with its performance. We also appreciate your feedback about the replacement brush heads - we'll keep that in mind as we continue to explore our product offerings. Thank you again!
“I think little by little I am buying every product from Spotlight .
My first purchase was the toothbrush and almost instantly I could see my teeth looking brighter than my electric toothbrush .
I've recently invested in the flosser and other products .
I honestly wouldn't have believed aged 64 anything could be done to whiten my teeth , and now I actually smile showing them .
I love the loyalty point scheme and the little offers that pop up frequently .
I've bought my son the sonic toothbrush and he loves it as well .”
Wow, thank you so much Beveley! We are so pleased to hear that you have seen results from all the products you have tried, and that your son loves his sonic toothbrush. We hope our Loyalty programme helps some.
Your smile is looking incredible and it means the absolute world to us to see our customers happy with their smiles. Thank you again!
We appreciate your loyalty and thank you for choosing Spotlight Oral Care!
“Speedy delivery and lovely packaging.
Product is easy to use, albeit a bit sticky when removing strips. I have used three days and think my teeth are a bit lighter. Will keep going for the full 14 days.
I will buy again.”
Thank you so much for the 5-star rating, Debbie! We appreciate you taking the time to give us your feedback. We are so glad to hear that you found the product to be easy to use despite the stickiness (a little swish of mouthwash works wonders when removing) and that you feel it has already improved the shade of your teeth. Thank you for your support.
Thank you so much, Catherine, for your amazing review. We really appreciate your feedback and are thrilled to hear you enjoyed the excellent service and that the products arrived the next day. We appreciate your continued loyalty to our brand!
Thank you so much Anne! We appreciate your feedback regarding our products and comment on the packaging. We take customer opinions to heart and continually strive to improve on our products and packaging. Thank you again for your support!
Thank you so much Alan! We are delighted to hear that you had such a great experience with us. We are committed to providing first-class service and are glad you noticed. Thank you for your support.
“I ordered the flosser and it made my gums bleed and left them feeling very sore - and that was on the so-called 'gentle' setting. The customer service is almost non-existent - they simply have ignored my emails after their initial response. I explained to them about the problems I've had with the flosser. As soon as they realised they might possibly need to give me a refund they refused to reply. It's quite upsetting as it's expensive and Spotlight simply don't care about helping me.”
Thank you so much for taking the time to share your experience with Spotlight Oral Care. We are so sorry to hear that the flosser had caused you to experience gum bleeding and soreness on the gentle setting. That is certainly not what we strive for and we have never heard of this happening before.
Sometimes people may not be used to using a Water Flosser and at first, it can cause a little discomfort. If your gums are not used to the stimulation from a water flosser, they may initially bleed. This is common and usually subsides with regular use. As your gums get healthier with consistent water flossing, you may notice less bleeding. The water flosser can help remove plaque and bacteria, which in turn reduces inflammation and bleeding. Generally, if you are transitioning from traditional flossing to a water flosser, your gums may need some time to adapt.
We make sure all emails are answered as quickly as possible and I can assure you, no emails are ignored. Would you be able to send on your response again in case it has gone into spam or bounced? We are happy to chat and help.
“Love my new sonic Toothbrush. My teeth feel really clean. Also have a water flosser. I had a problem with the first one I got and it was replaced with a newer version at no extra cost. The best customer care I have ever had.”
Thank you so much for your amazing 5 star review, Mary! We are thrilled to hear that you love your new sonic toothbrush and are satisfied with the customer care you have received from us. We will continue to strive for 100% customer satisfaction and look forward to providing you with the highest quality of oral care!
