“Toothbrush is good . The button is to sensitive it maybe a minor point but when cleaning teeth and light change’s doesn’t help. Time may tell with holding position”
Hi David, thank you for taking the time to leave us a review. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with one of our products, please feel free to reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and offer some help!
“I am finding the toothbrush a bit weird to be honest. I use it every morning, but have to do two two minute sessions for my teeth to actually feel clean. I also use my old Oral B in the evening as I don't feel secure that the strange vibrations are properly cleaning my teeth. Also the vibrations knock on my other teeth - I find it all very weird.
However I will persevere. I think I need more time!”
Hi Elizabeth, thank you for taking the time to leave us a review. We appreciate your custom and support. We would advise that our Sonic Toothbrush can take a little getting used to, the technology is different from the traditional electric toothbrush most people are used to however the mouth does get used to the sensation after a couple of uses. If you would like to chat to a member of our team for some tips and advice, we're always on hand to help!
Thank you so much for your kind review! We are thrilled to hear you are happy with our service and quick delivery. Thank you for your custom and support, we hope you love the products! 😊
“Initially I found the vibration hard to bear on certain sections of my mouth, I found on the faster settings it somewhat helped. Having now used the toothbrush for a number of weeks I have become used to it and don't notice vibration at all. My teeth feel so clean and I have noticed I have to use interdental sticks less frequently. I think it was great value for money and I will be extra impressed if the battery lasts as long as claimed.”
Thank you for your kind review and feedback Mark! We are thrilled to hear you are enjoying your new Sonic Toothbrush and we're glad you're now used to the vibration, it can take a little getting used to for sure! Your support and custom mean the world to us. Thank you!
“I love Spotlight Oral Care! I have had my toothbrush which I absolutely love for a while now. There was an electrical issue with it after charging. I got onto the support team and they replaced it immediately. I had my new toothbrush just 2 days later. Thanks so much!”
Thank you so much for your kind review!
We are delighted to hear that you have been enjoying our toothbrush, and we apologise for any inconvenience you experienced with the electrical issue. Our support team is always here to help, and we are thrilled that we were able to replace it for you promptly.
Your satisfaction is our top priority, and we are grateful for your understanding and patience throughout the process.
Once again, thank you for your continued support. Should you have any further questions or concerns, please do not hesitate to reach out.
Wishing you a wonderful day!
Thank you for your feedback. We are so happy you are enjoying using your Sonic and we understand it can take a little getting used to, this is completely normal for some. If you do however experience any issues, don't hesitate to pop us a message any time! Thank you for your support.
“Loved this product
Mouth felt really clean and fresh
Toothbrush is great. My teeth look much brighter
Very happy with purchase and will be buying again”
Thank you for your amazing review! We are so happy to hear you are pleased with your new Sonic Toothbrush and we will be sure to pass on your feedback to our product development team. Thank you for your feedback, your support and custom means the world to us!
“Your products are great. The only downsize is a very expensive shipping and a long time for the product to arrive.
Also, you were offering the shipping when I purchased my replacement brushes and that never happened. I still had to pay.”
Thank you for taking the time to leave us a review Rui. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with our delivery costs, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and take on your feedback! We'd also love to get this sorted for you in relation to your recent order with us 🤍
Thank you so much for your kind review George! We are thrilled to hear you are happy with our service and quick delivery. Thank you for your custom and support, we hope you love the products! 😊
Thank you so much for your lovely review! We're delighted you are happy with your products Audrey and our Customer Service team would be happy to chat any time! 🤍
Thank you for taking the time to leave us a review Mehul. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with one of our products, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and get this sorted for you as quickly as possible!
“I love the enamel protecting toothpaste and my husband uses the whitening one but frustratingly the website now only allows me to buy my toothpaste if I buy a 3 pack which includes the gum protection toothpaste which tastes absolutely revolting. I hate wasting anything but can't stomach the gum one at all but have to buy it to get the toothpaste I use.”
Hi Lynsey, thank you for taking the time to leave us a review. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with one of our products and our recent change in toothpaste sales, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and get this sorted for you as quickly as possible!
“Really liked the packaging, it felt very premium. The toothbrush itself is nice to hold and use, though find the settings a little confusing. Feels like a good clean, but maybe not as clean as an isolating head comparison. One niggly thing is the stand for the toothbrush lifts up with the brush. Need to make the base heavier or include a suction cup underneath so it stays put. It's also a pain when charging as the toothbrush is top-heavy and when connected it topples over easily.”
Hi Clementina, thank you for taking the time to leave us a review. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with one of our products, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and get this sorted for you as quickly as possible!
Hi Baiant, thank you for taking the time to send us your feedback. We are very sorry to hear you are unhappy with the price of our replacement heads. Our packets of replacement heads have been designed to last 9 months per purchase and our team do their best to have great deals on for our customers as often as possible. I will make sure to pass your feedback on to our team for review as we can always improve and your feedback is truly valued. Please don't hesitate to reach out to us any time, wishing you a lovely day!
“The four speeds are very effective although the vibrating sensation takes a bit of getting used to. I don’t like the shape of the toothbrush head. It should be round and smaller to get into all the crevices between your teeth. I have stopped using it for this reason and gone back to my old electric toothbrush. If you ever create a round head toothbrush I would try it again .”
Hi there, thank you for taking the time to leave us a review. We are delighted you have chosen us and thank you so much for your support! Our Sonic can take a little getting used to at first, this is completely normal! We would recommend starting off using the sensitive setting and then you can work your way up if you wish but you can continue to just use the sensitive setting if you find it works for you.
The oval shaped toothbrush head has been specially designed by our dentists to ensure that those little spaces between your teeth that can be hard to get to are reached and to ensure your gums are adequately cleaned. If you have any questions or concerns however, don't hesitate to pop our CS team a message any time and we'd be happy to chat and advise!
“I have had expensive Phillips sonic care products (over 3 times mores expensive), which I have had to repair myself! This does everything that the Phillips product does, but cheaper and better. The design is more ergonomic, the charger less cumbersome and head connection more flush and doesnt gather as much grunge! A great product I would recommend without hesitation. Dr Dave Quinn”
Thank you for your amazing review Dr David! We are so happy to hear you are pleased with your new Sonic Toothbrush and we will be sure to pass on your feedback to our product development team. Thank you for your feedback, your support and custom means the world to us! Anything you need, pop us a message any time!
“Absolutely amazing products, I had the Oral toothbrush but recently upgraded to the Pro bundle and the paste and powder really does the trick ;-) Can heartily recommend the the strips as well, all in all worth every penny!”
Thank you so much for your amazing review! We sincerely appreciate your loyalty and support and we are thrilled to hear that you are loving our products. Your recommendation of our strips is also greatly appreciated.
Thank you again for your lovely feedback and for being a loyal customer. Should you ever need any assistance or have further inquiries, please don't hesitate to reach out. We are always here to help.
