Thank you for reaching out and sharing your experience. We’d recommend contacting our support team for assistance—they can help arrange a return if needed. We're sorry for the inconvenience and appreciate your patience!
“Absolutely amazing customer service. My original toothbrush broke and within days I had been sent a replacement. The toothbrush is the most powerful one I’ve ever used and feels like you’ve been to the dentist. Thank you so much 👍🏻”
“I already use the toothbrush which is excellent I also got my daughter a child one. I got the new water flosser and find it so good my teeth feel clean just from that alone”
“Product seems to be made well but if you have implants or a bridge you will struggle with sonic vibration problems making the toothbrush unusable. Tried to get a refund but company didn't want to know. Then went on to buy an Oral b io3 for my wife and myself. They are great to use, cheaper and seem a better product. Guess the Spotlight toothbrushes are now headed for the bin”
Thank you for your feedback, and we’re sorry to hear about your experience. We understand how frustrating this must have been and appreciate your thoughts. Your input is valuable as we continue to improve our products and services.
“Super easy to navigate the website and place the order for desired product. Prompt, no hassle delivery and the product itself delivers exactly what was promised. Great service and super products. I'll be back.”
“Found all the teeth whitening products really have made a difference to my teeth looking whiter.
Haven't upset my gums or given me sensitivity issues, so highly recommend.
I like the new Rewards Programme too, great idea.
Thank you.”
Thank you for your kind feedback! We’re thrilled to hear you’re enjoying our products. Also, we really appreciate your feedback on our Rewards Clib! Your support means so much to us!
“Great product and service. It would be 5 stars except I did not know you were using Amazon for shipping. As i had not ordered anything from Amazon I took all their communications as potentially fraudulent. Possibly it is stated somewhere but I didn't see it.”
Thank you for your feedback! We’re thrilled to hear you’re happy with the product and service. We apologize for the confusion with the shipping communications, and we’ll make sure to highlight this more clearly in the future. We appreciate your understanding and value your support!
“I have tried neatly all of the products from Spotlight and have noticed that none of the products have made my teeth any whiter, which is so disappointing as I have invested a lot of money into the products. I would also say that when it comes to changing the heads on my toothbrush it is so hard and difficult to to. The heads do not come off easy and when replacing with a new one the power I'm the toothbrush decreases making it useless really.”
Thank you for your feedback, and we’re sorry to hear you haven’t seen the results you expected. For the brush heads, if you’re still having difficulty removing them, please reach out to our customer support team at info@spotlightoralcare.com for assistance.
