Hi Anne, thank you so much for taking the time to leave us this review. We are thrilled to hear that you are achieving that clean feel. We are sorry to hear that you find it a little loud.
“I bought this toothbrush on the back of research saying how good it was I didn’t see anyone tell you how much it tickles if it touches your gums or any part of your skin. For me it makes it nearly impossible to use on every setting. I’ve tried! Same for both my kids who have it a tried it too. If you every been to the dentist and they clean your teeth and get your gums it’s the same as that. So sadly I think I’ll need to buy another toothbrush to help on the areas where it touches my gums which is where the staining and issues really occur. I wish someone had told me because it’s a deal breaker and no one in the review I read mentioned it. Apart from that it looks beautiful, it was sent in gorgeous packaging, it arrived on time and quickly, it works etc.”
Hi there, thank you for taking the time to leave us a review - we really appreciate your custom. We are very sorry to hear that you find the sonic toothbrush to be tickly - we do get reports from customers from time to time stating that they find the sensation tickly at the beginning and this is because it is getting to all those inaccessible areas within the mouth. This sensation passes after a couple of weeks and customers report being able to use on the highest setting without feeling a thing. Our advice would be to stick with it, use the sensitive setting starting off - the sensation will pass.
“Hi, bought two for myself and my wife after looking at comparison reviews. Only had them for just over a week, but initial impressions are very good. The sonic performance on setting 3 is impressive and certainly feels as though it is doing a good job. You have to learn to be careful not to turn it off whilst brushing, but managing that that doesn’t take long. Looking forward to seeing how they perform over a few months.”
Hi Lee, thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you found our customer service excellent and that the delivery was fast.
Thank you for the positive feedback Olive! We're glad to hear that you're pleased with the prompt delivery and the clean feeling after using our product. If you ever have any questions or need further assistance, feel free to reach out to us! 😊
“I have been looking for a sonic toothbrush to replace my ageing Waterpik brush and saw this Spotlight with good reviews. First impressions are good with high quality packaging, possibly too high as akin to a £1000 phone. There's no charging plug, only a USB-B connector and no instructions what power of USB plug to use. The toothbrush head is quite small or the compact size which was disappointing as I prefer the standard size. The brush is quite thin, light and a smooth plastic with no rubber texture inserts so once brushing, it can be quite difficult to hold and control. As a previous long time user of sonic toothbrushes I want the intensive cleaning feeling after you brush, but sadly even on the highest Whitening mode with a full battery and new toothbrush head the intensity is only moderate. I certainly don't get that tingling dental hygienist feeling after brushing which is disappointing and feels like I am letting my teeth and gums down.”
Thanks so much for your review Sean. We apologize for any disappointment you experienced with our sonic toothbrush. We value your input and will use it to improve our product. If you have any further questions or need assistance, please feel free to contact our customer support team. We're here to help and ensure your satisfaction.
“What is disappointing is that you have limited local distribution outside of the UK. I now live in Holland and I thought you would have local distribution.
In the end I had to buy a bill order and that has yet to arrive.”
Thank you for your feedback Ian. We apologize for any inconvenience caused by the limited local distribution outside of the UK. We are continuously working to expand our distribution network to better serve our customers around the world. Regarding your recent order, we apologize for the delay, and we'll do our best to ensure it reaches you as soon as possible. If you have any further questions or need assistance, please feel free to contact our customer support team. We're here to help and appreciate your understanding.
Hi Mary, thank you for taking the time to pop us over a review. We are very sorry to hear you have had trouble with one of our products. We would love to sort this out for you as soon as possible! Please don't hesitate to pop an email over to customerservice@spotlightoralcare.com and our team will look after you there x
Thank you for your kind review and feedback! We are thrilled to hear you are enjoying your Sonic Toothbrush and we're delighted you chose to gift one! Your support and custom mean the world to us. Thank you! Wishing you a lovely day x
Thanks a million for your review! We're delighted to hear that you're happy with your toothbrush. Looking forward to serving you again and if you need anything, just give us a shout.
Thanks so much for the review. Could you please reach out to us at customerservice@spotlightoralcare.com for help regarding your replacement heads not fitting.
Great to hear you're loving our toothbrush! 😄 Thanks for recommending it to your friends and family. We're thrilled it made such a noticeable difference in just one day. If you ever need anything, feel free to reach out 😊
Thanks a lot for the lovely review Kieran! We're thrilled to hear that you love our toothbrush and that it's doing a fantastic job cleaning your teeth. Your satisfaction means a lot to us! If you ever need anything or have any questions, feel free to reach out. We're here to help!
“I ordered six new heads and they arrived in a different colour. Looks weird on my toothbrush. The brush is white as is the last head but the new brushes are light blue.”
“Fantastic product
This water flosser is amazing, so easy to use and aesthetically pleasing also.
I thought the old design couldn’t be improved but have now switched to the new design with UV filter.
Game changer!”
Hi Kim, thank you so much for taking the time to leave us this lovely review. We are absolutely delighted to hear that you love our new water flosser and we agree that it is definitely a game changer.
