“It’s the best toothbrush I’ve ever had and now all members of the family have one. Although the bristles feel soft my teeth feel so clean and my gums are much healthier. It’s small enough to get to the awkward bits of your mouth. It looks gorgeous and is easy to keep clean and free of gunk. The charge lasts for literally months and the travel case is very useful for travel. Great product all round.”
Thank you so much for your wonderful feedback Ruth! We’re thrilled to hear that the whole family is enjoying your toothbrushes and that it’s making such a difference for your teeth and gums. It’s great to know the features like the long-lasting charge and travel case are proving useful too. Your kind words mean a lot to us! ~Suzanne
“We bought 2 Pro brushes about 18 months ago and have been very impressed with them. However we noticed that one was starting to lose battery life much more quickly than the other. I got immediate responses to emails about this with solid suggestions of how to solve it. When those suggestions failed they shipped a replacement no further questions asked. It’s clear from the performance of the replacement that the original wasn’t charging as fully. Super impressed by not only the brushes but by the customer service as well.”
Thank you so much for your kind words and detailed feedback Helen! We’re delighted to hear that you’ve been impressed with both your Sonic Pro brushes and the support you received from our team. Ensuring our customers have a smooth experience is very important to us, and it’s wonderful to hear that we could resolve the issue quickly for you. ~Suzanne
“Their sonic tooth brush is the best. Been using it for over 2 years. Brilliant battery life.15hrs charge gives you about 2wks of usage. When needs charging flashes. I bought spare brushes. I love this product.”
We truly appreciate this feedback! It's great to hear that after 2 years of use, the battery life is still a major highlight for you. Knowing that the flashing charge reminder is helpful and that you're stocked up on replacement brushes makes our day. Thank you for your loyalty and for confirming that our sonic toothbrush is the best! -Tina-
“I had a problem with my previously purchased LED Flosser and i contacted Spotlight, told them the problem, sent a video of the issue and within 48 hrs i was sent a replacement!
I had email interaction throughout to keep me in the loop throughout the process .
All in all 10/10 for the product and definitely 10/10 for Customer Service ! X”
We truly appreciate you taking the time to share your experience! We understand how frustrating it can be when a product doesn't work as expected, and we made it our priority to get your replacement LED Flosser to you quickly. It means a lot to know that our email communication and speedy resolution within 48 hours met your expectations. Thank you for your 10/10 rating of both the product and our Customer Service! -Tina-
“Was not at all happy when I realized the heads that I ordered ( 2 packs) did not fit my sonic pro toothbrushes, should be a universal head like all the other brands”
Thank you for sharing your honest feedback. We genuinely apologize for the frustration and inconvenience caused when you discovered the heads didn't fit your Sonic Pro brushes. That's definitely not the experience we want you to have.
We understand why you wish the heads were universal. The reason our heads aren't universally interchangeable across all models is often due to our focus on optimizing the unique vibration and cleaning performance specific to each of our brush lines. This helps ensure you get the best possible clean for your brush model.
We want to make this right immediately. I have reached out to you via email to assist with purchasing the correct heads. - Tina-
“This toothbrush was recommended in the Guardian and my dentist had said that life would be better with an electric toothbrush, and I have not been disappointed. A big benefit has been the red flash when I press too hard, and the timing per quarter of the mouth is great. It shouldn’t be a thing, but it’s just so nice to hold and use!!”
Thank you so much for taking the time to share your delightful experience!
We are absolutely thrilled that our toothbrush was recommended by The Guardian and, even better, received the ultimate validation from your dentist! We couldn't ask for higher praise. - Tina -
“I have used Oral B for years and often felt like my teeth were not 100% clean, so much so I would give a quick brush with a manual toothbrush afterwards. This toothbrush is excellent - it leaves my teeth squeaky clean and I no longer need to double brush. I love it! The quadrant timer and pressue sensor are also really handy. Sometimes I am not entirely clear which of the four settings the toothbrush is operating on, but this is minor point.”
Thank you so much for this absolutely fantastic review! We are thrilled to hear that the Sonic Pro has been such a major upgrade and that you no longer feel the need to "double brush" after years of using a competitor's product. -Tina-
Thank you so much for your kind words Giovana! We’re delighted to hear you found everything easily and are happy with the quality of our products. We really appreciate your support! ~Suzanne
“Have been using the sonic tooth brushes for a couple of years now and very happy with the tooth brush. I accidently purchase a pro set of brushes and just assumed they would fit although they did not, unfortunately couldn't get a refund as of course I opened it, however when I purchased the right brushes they did give me a discount. Pleased with that and in the future looking forward in trying the pro set.”
Thank you so much for your loyalty over the past couple of years—we're thrilled to know you are still very happy with your original sonic toothbrush!
We appreciate you sharing your experience with the brush heads. We're sorry the Sonic Pro heads didn't fit your original model, but we're happy to hear that our Customer Service team was able to provide a discount on the correct replacement brushes. We always aim to support our valued, long-term customers! -Tina-
“After brushing, my teeth felt clean and refreshed. However, I noticed that this sensation faded after just a couple of hours, which was unexpected. I’ve never experienced this with my previous electric or manual toothbrushes.”
Thank you for sharing your experience and providing this detailed feedback. We are thrilled to hear that your teeth feel clean and refreshed immediately after brushing—that initial deep clean is exactly what the Sonic Pro is designed to deliver.
We are sorry to hear, however, that the sensation of cleanliness fades quickly. That is certainly an unexpected difference, and we appreciate you bringing it to our attention as it helps us understand the user experience better. -Tina-
Thanks for sharing your feedback with us J. We’re so sorry to hear your Sonic stopped working after two years. We’re glad you love the product, but we completely understand your disappointment and we will be sure to share this with our team~ Breanna
“Delighted with my new toothbrush. Both myself and my daughter invested in the sonic pro. I have sensitive teeth abd gums due to years of over brushing with a manual toothbrush. Have used another electric toothbrush for the last few years but the sonic pro is miles better. So gentle. I use setting 1 or 2 for the most part and sometimes setting 3. Setting 4 I keep to a minimum. And the tongue cleaner is lovely too. Very happy.”
Thank you so much for sharing your experience Siobhan! We’re thrilled to hear that both you and your daughter are enjoying your Sonic Pro toothbrushes. It’s wonderful to know it’s made such a positive difference for you and that you’re finding the gentle settings and tongue cleaner so effective. ~Breanna
Thank you for the fantastic review! We are thrilled to hear you think it's an "Excellent toothbrush" and that you're seeing it do the job perfectly! We appreciate your support. -Tina-
Thank you for the fantastic feedback! We work hard to ensure a quick and smooth experience, so we're thrilled to hear your order was delivered in less than 2 days. We appreciate your support! - Tina-
Thank you so much for sharing your experience! We’re thrilled to hear you’re already noticing a difference after just two days. Your feedback is appreciated and we hope you continue to enjoy great results! ~Suzanne
Thank you so much for your lovely review Clare! We’re thrilled to hear you love your toothbrush and that your son is now enjoying one too. We really appreciate your continued support. ~Suzanne
“I've had my rose gold toothbrush for a while now. My most recent order was for replacement heads. I made a mistake and sent the order to my old address. I received a response to my email within the hour and my mistake was rectified very quickly. I was very impressed.”
Thank you for sharing your experience! We’re so glad we could quickly help resolve the issue with your order. It’s wonderful to hear that you’re enjoying your rose gold toothbrush and that our team could assist you efficiently. Your kind words mean a lot to us! ~Suzanne
Thank you so much for your feedback Brian! We’re thrilled to hear that you noticed the difference right away. Your support means a lot, and we’re glad our toothbrush is making a positive impact on your daily routine. ~Suzanne
“Nicely packaged. Quite slow progress in terms of whitening. Top strip stays in place well but bottom strip becomes easily dislodged. Appreciate lack of chemical taste when using the product.”
Thanks so much for your feedback — we’re glad to hear you appreciated the packaging and the gentle, non-chemical taste of the strips. Whitening results can vary depending on factors like natural tooth shade and staining, so progress can sometimes be more gradual. For best results, we recommend completing the full course consistently. We’re sorry to hear the bottom strip isn’t staying in place as well — we’ll be sure to pass that feedback along to our product team. Thanks again for taking the time to share your experience! ~Suzanne
