“I will return to spotlight over and over again. I have brought for and recommended their toothbrushes to numerous family and friends as not only are their spotlight sonic toothbrushes fantastic but above anything else their customer service is the best I’ve ever experienced across the board.”
Thank you so much for your wonderful review Miranda! We’re delighted to hear that you love your Spotlight Sonic Toothbrush and that you’ve recommended us to your family and friends — that truly means the world to us.
We’re especially thrilled that our customer service team has made such a positive impression. We always strive to go above and beyond, and it’s amazing to hear that reflected in your experience.
Thank you again for your loyalty and support. ~Suzanne
Thank you for your feedback and for letting us know how you feel Annette. We completely understand – we want to make sure our emails and messages are helpful, not overwhelming. You can manage your preferences or unsubscribe at any time using the link at the bottom of our emails.
We really appreciate your support and hope you continue to enjoy our products! ~Suzanne
“Just ordered a second toothbrush for my wife, toothbrushes are very good, slim and lightweight but the chargers only last about 30-40 charges and then seem to pack in, this is the second charger that has packed up on roughly the same amount of charges, luckily I only charge my toothbrush once a month so therefore get about 3 years from a charger, pity the chargers don't last as well as the brushes. Will now use my wife's new charger for both brushes, so not the end of the world.”
Hi Stephen,
Thank you so much for taking the time to leave your feedback and for your continued support! We’re really glad to hear you’re enjoying the toothbrushes themselves.
We completely understand your frustration with the chargers – we aim for them to be as durable as the brushes, so we appreciate your honest comments. Your feedback is really valuable and will help us improve future designs.
Thanks again for sharing your experience, and we hope your wife enjoys her new toothbrush! ~Suzanne
“I love my pink water flosser. It’s easy to use and my teeth feel clean like never before. I also use toothbrush and toothpaste from Spotlight Oral care and I’m very happy. Delivery is always very fast. Only thing I say it would be helpful for users who never used water flosser before to describe which tip is which. Their names are on packaging but I didn’t know which one I should use for classic cleaning, thank you”
Thank you for your feedback! We’re so glad you’re enjoying your pink Water Flosser and our products. We really appreciate your suggestion about the tips — if you need any guidance on which tip to use, please feel free to reach out to our team at info@spotlightoralcare.com ~Breanna
Thank you for your wonderful review Simon! We’re delighted to hear you’re enjoying the long-lasting charge and excellent cleaning performance. We really appreciate your recommendation! ~Breanna
“Fantastic products at great prices. Always fast delivery. Most impressive is the customer care, these girls are so passionate and make you feel valued not taken for granted like alot of other companies.”
Thank you so much for your kind words Vanessa! We’re thrilled to hear you’ve had a great experience with our products, delivery, and customer care. Your support means a lot to us! ~Breanna
Thank you so much for your lovely review! We’re delighted to hear your order arrived quickly and that you’re enjoying your product. We really appreciate your feedback! ~Breanna
“Great toothbrush but outrageously expensive heads—why? They haven’t even got moving parts. They should cost half the price you are charging and then oral care would be even better because people would change their heads more often”
Thank you so much for your feedback Louise. We’re delighted to hear that you’re enjoying the toothbrush itself. Regarding the cost of the replacement heads, we completely understand your concern. While we are always working to make our products as affordable as possible, we also have to ensure that the materials and design meet the quality and performance standards needed for effective oral care. We will be sure to share your feedback with our products team. ~ Breanna
“My first Oral Care toothbrush stopped working for no apparent reason - Spotlight Oral Care where super responsive when I messaged them, and after considering the problem they sent me a replacement.
Fantasic service, & great toothbrush :)”
Thank you so much for this wonderful review! We are thrilled that you took the time to share your experience with Spotlight Oral Care.
We certainly apologize that your original toothbrush stopped working unexpectedly. While we strive for perfection in our products, we are genuinely happy to hear that our team was super responsive and able to quickly diagnose the issue and get a replacement sent out to you. Ensuring "Fantastic service" is just as important to us as providing a "great toothbrush."
We appreciate your patience and your business. We hope you continue to enjoy the new unit! -Tina-
“I purchased Water Flosser Classic Jet Tips on 14 November 2025, only to discover they are incompatible with my Water Flosser with UV Steriliser. This is a significant issue as the tips do not fit the device I own.
I contacted your customer service team at info@spotlightoralcare.com on 20 November requesting guidance on the exchange process, but I have not received a response. Given the lack of communication, I am uncertain about the next steps: should I initiate a return, or will you proactively arrange a replacement with compatible tips?
I would appreciate prompt assistance in resolving this matter.”
Thanks for sharing your feedback. We’re very sorry for the inconvenience and for the delay in getting back to you. A member of our team has now reached out with the next steps to help resolve this for you as quickly as possible. ~Breanna
Thank you so much for your kind words about our products. we really appreciate it. We are sorry to hear that the number of emails and texts has felt overwhelming. We never want our communication to feel like a hard sell our goal is simply to make sure our customers are aware of all available promotions and savings. ~Breanna
