Thank you for providing your feedback of our product, Catriona. We appreciate you taking the time to let us know about your experience. We apologize that you are not seeing the results we promised and are very disappointed that this has been the case. Some people may need a longer time to use and get used to a product but if our team can assist further please do not hesitate to get back in touch!
“Toothbrush well reviewed which prompted me to try it. However your pricing policy makes me very suspicious of the authenticity of your product - in the last few weeks it’s varied from 66,71 and 110 .
Quite honestly I couldn’t feel comfortable keeping this and certainly would never recommend it .”
Thank you so much for your feedback. We truly apologise for the inconvenience caused and appreciate that you took the time to let us know about your experience. We have been hosting some sale periods on site where the discount has increased on the Sonic Toothbrush over time, do not hesitate to reach out to our team if you need any assistance and our newsletter would be the best place to receive the best deals!
Thanks so much for your review Zeta. We appreciate your honest feedback about your experience with our product. We're sorry to hear that you haven't noticed a significant difference that justifies the price. We understand that each individual's results may vary when it comes to teeth whitening. Whitening is an active process and does vary in results from person to person depending on starting point, condition of teeth and lifestyle factors. Depending on the desired result, some people may require a second box. You could also use our whitening toothpaste and mouthwash in conjunction with our strips, to optimise results and to avoid smoking, tea, coffee, wine and rich foods such as curries.
If there's anything else we can do to address your concerns or if you have any further feedback, please don't hesitate to let us know at info@spotlightoralcare.com. We value your input and want to ensure your satisfaction. Thank you for taking the time to share your thoughts with us. We appreciate your support.
Thank you for your review Sarah. We appreciate your feedback and apologize for any inconvenience caused. Our customer service team has emailed you to address your concerns directly. They will work with you to resolve the issue to your satisfaction. If you have any further questions or need assistance, please feel free to reach out to our customer service team via email. We are here to help!
“items ordered not delivered - and then informed it was given to someone with a photo of a pair of shoes
On further questioning delivered to the wrong address and I am left chasing it
Dont order from these people if you want a toothbrush. They usd Yodel who are jaw droppingly incompetent”
Good morning Peter, we are very sorry to hear your order has not been received. Our CS team have popped you an email now to help out and get this sorted for you as quickly and efficiently as possible. Thank you for your patience.
“My toothbrush seems to have stopped connecting with the heads that I have recently purchased. The vibration is going on but the head is not moving. Frustrating as I can’t use the toothbrush now.”
Thank you so much for providing feedback about your experience. We are very sorry to hear this but we promise we'll get this sorted for you right away!
We would love to advise and help out with this issue if you pop us an email to info@spotlightoralcare.com
“i have been pleased with previous items problem this time is although purchased several weeks ago im still awaiting goods which the courier has yet to deliver. spotlight need to use a better courier service they are letting them down”
Thanks so much for your review. I am so sorry you have not received your order yet. A member of our team has reached out to you via email. We will get this sorted for you ASAP ❤️
Thanks so much for your review Joanne. I am so sorry for your negative experience with our product. A member of our customer service team has reached out to you via email. We will sort this for you ASAP x
Thanks so much for your review Mientje. I am so sorry for the delay in your order. A member of our customer service team has reached out to you via email.
“Sending out a survey two days after I just received your product??? I haven't had a chance to use it yet. Come back in a month & I might be able to tell you.”
Hi Francis, we are very sorry to hear you are unhappy with our surveys. We will pass on your feedback to our marketing team now and hopefully we can amend this for you for future purchases. Thank you for your custom and support, wishing you a lovely weekend!
Hi Ben, we are very sorry to hear you have yet to receive your order. We are at a loss to explain how your email has not been received in to our inbox. Our Customer Service team have popped you an email now to resolve this issue, we look forward to sorted this out for you today. Thank you for your support and custom!
We're sorry to hear that your experience with our toothbrush hasn't been satisfactory. We take all feedback seriously and would like to assure you that we're committed to providing high-quality products that meet the needs of our customers.
One of our customer service team members has reached out to you to assist! Thank you for bringing this to our attention and we hope to have the chance to improve your experience with our products in the future.
Thank you for reaching out to us. We're sorry to hear that you have not yet received your order and that you are unable to provide a review at this time. One of our customer service team members has reached out to you via email regarding your order and to assist in resolving this issue. We apologize for any inconvenience this may have caused and appreciate your patience as we work to address this matter. If you have any further feedback or concerns, please do not hesitate to let us know.
Thanks for your review Elaine. I am so sorry you have not received your order yet. One of our customer service team members has been notified of your situation and will be reaching out to you shortly to assist in resolving this issue as quickly as possible. Please know that we take these matters very seriously and will do everything we can to ensure that your order is delivered to you in a timely manner. We appreciate your patience and understanding and look forward to resolving this matter for you as soon as possible!
Thank you, Sharon, for taking the time to share your experience with us. We are very sorry to hear that the water flosser isn't performing as it should. We appreciate you reaching out to our team who will be happy to look into this issue with you!
Hi David, we are so sorry to hear your order arrived missing items, this is not the standard we wish to achieve.
We have now raised a new order for the missing toothpastes and asked the team have this out to you ASAP. Our sincere apologies for any inconvenience caused here, anything else you need - please do let us know.
Have a lovely day. Thank you so much for your support.
“Not being able to purchase replacement strips without the pen is annoying - to make people buy what they don't need or want creates environmental waste. There are similar products out there where you aren't forced to buy something you don't want or need and I regret not researching this before wasting money on this product.”
