“I’ve had my spotlight toothbrush for almost 2 years and find it very satisfactory. Replacement brush heads are a little expensive but they were delivered super fast.”
Thank you for your kind review and feedback Tom! We're thrilled that you've had such a great experience with your Spotlight toothbrush for almost two years. We strive to offer quality products and trustworthy service, so we're thrilled that you're satisfied with its performance. We also appreciate your feedback about the replacement brush heads - we'll keep that in mind as we continue to explore our product offerings. Thank you again!
“I think little by little I am buying every product from Spotlight .
My first purchase was the toothbrush and almost instantly I could see my teeth looking brighter than my electric toothbrush .
I've recently invested in the flosser and other products .
I honestly wouldn't have believed aged 64 anything could be done to whiten my teeth , and now I actually smile showing them .
I love the loyalty point scheme and the little offers that pop up frequently .
I've bought my son the sonic toothbrush and he loves it as well .”
Wow, thank you so much Beveley! We are so pleased to hear that you have seen results from all the products you have tried, and that your son loves his sonic toothbrush. We hope our Loyalty programme helps some.
Your smile is looking incredible and it means the absolute world to us to see our customers happy with their smiles. Thank you again!
We appreciate your loyalty and thank you for choosing Spotlight Oral Care!
“Speedy delivery and lovely packaging.
Product is easy to use, albeit a bit sticky when removing strips. I have used three days and think my teeth are a bit lighter. Will keep going for the full 14 days.
I will buy again.”
Thank you so much for the 5-star rating, Debbie! We appreciate you taking the time to give us your feedback. We are so glad to hear that you found the product to be easy to use despite the stickiness (a little swish of mouthwash works wonders when removing) and that you feel it has already improved the shade of your teeth. Thank you for your support.
Thank you so much, Catherine, for your amazing review. We really appreciate your feedback and are thrilled to hear you enjoyed the excellent service and that the products arrived the next day. We appreciate your continued loyalty to our brand!
Thank you so much Anne! We appreciate your feedback regarding our products and comment on the packaging. We take customer opinions to heart and continually strive to improve on our products and packaging. Thank you again for your support!
Thank you so much Alan! We are delighted to hear that you had such a great experience with us. We are committed to providing first-class service and are glad you noticed. Thank you for your support.
“I ordered the flosser and it made my gums bleed and left them feeling very sore - and that was on the so-called 'gentle' setting. The customer service is almost non-existent - they simply have ignored my emails after their initial response. I explained to them about the problems I've had with the flosser. As soon as they realised they might possibly need to give me a refund they refused to reply. It's quite upsetting as it's expensive and Spotlight simply don't care about helping me.”
Thank you so much for taking the time to share your experience with Spotlight Oral Care. We are so sorry to hear that the flosser had caused you to experience gum bleeding and soreness on the gentle setting. That is certainly not what we strive for and we have never heard of this happening before.
Sometimes people may not be used to using a Water Flosser and at first, it can cause a little discomfort. If your gums are not used to the stimulation from a water flosser, they may initially bleed. This is common and usually subsides with regular use. As your gums get healthier with consistent water flossing, you may notice less bleeding. The water flosser can help remove plaque and bacteria, which in turn reduces inflammation and bleeding. Generally, if you are transitioning from traditional flossing to a water flosser, your gums may need some time to adapt.
We make sure all emails are answered as quickly as possible and I can assure you, no emails are ignored. Would you be able to send on your response again in case it has gone into spam or bounced? We are happy to chat and help.
“Love my new sonic Toothbrush. My teeth feel really clean. Also have a water flosser. I had a problem with the first one I got and it was replaced with a newer version at no extra cost. The best customer care I have ever had.”
Thank you so much for your amazing 5 star review, Mary! We are thrilled to hear that you love your new sonic toothbrush and are satisfied with the customer care you have received from us. We will continue to strive for 100% customer satisfaction and look forward to providing you with the highest quality of oral care!
“The first toothbrush I bought two years ago for my eldest daughter which is lovely. The battery last for 70 days . Now I bought the second toothbrush for my youngest daughter. Christmas present.”
Thank you for choosing our toothbrushes for your daughters. We're thrilled to hear that the first one has served you well, and we hope your youngest daughter enjoys her new toothbrush as a special Christmas gift. If you ever have any questions or need assistance, please don't hesitate to reach out.
“I absolutely love the Spotlight Oral Care Tooth brush. I bought an expensive branded Sonicare toothbrush 4 years ago for more than €300, this one is so much better and incredible value for money!”
Thank you so much, Stephen, for your review and that you think it's incredibly good value for money! I am so pleased that you love it as much as I do, and I hope you will continue to enjoy it for years to come!
“I have been using Spotlight Oral Care for 2 years now and absolutely love the products. I use whitening toothpaste and mouthwash usually but also tried and loved different range, against decay and it is superb. I love their dental floss too, it really gets the job done unlike many other ones I tried before, which either split and tangle or just slide through (plasticky ones). The whitening pen is great and I am now trying excellerator whitening drops together with my toothpaste which really compliments whitening routine and is quite effective! I have to also say that I was very happy with the customer services when I received an order which was slightly damaged. I have emailed about it and after 3 days (!!!) I have received replacement items plus a free gift. They also are a sustainable company which cares about environment, is vegan and cruelty free. Love this company. Thank you.”
Thank you so much, Denise, for your 5 star rating of Spotlight Oral Care! We really appreciate your feedback and loyalty. Thank you for being such a great customer!
“The toothbrush head itself should be rubber - I found it very jarring when it touches my teeth - bangs against them….ultra fast vibrations need some getting used to. Teeth do feel very clean. Nice product - packaging - travel case all very good quality.”
Thank you for your review! We appreciate your feedback and will pass it on to our product development team. One thing we would advise is that you don't need to apply much pressure or brush as quickly as you would with standard electric toothbrushes or manual toothbrushes, the Sonic action does most of the work! We're pleased that you are happy with the good quality of our packaging and travel case. Thank you for your support!
“Encountered a small IT problem when ordering which was quickly rectified by a phone call from Spotlight. Order was dispatched and delivered quickly..
all round great service and great product..”
Thank you Philip for taking the time to leave us a lovely review. We are sorry to hear that you encountered a small IT problem on our website but are happy to hear it was rectified by our Customer Service team.
