“I needed a replacement brush for my flosser. I had to buy an entire selection of heads to get the brosh. The others will be dumped, along with the others I have dumped. Such a waste. Please can you look into this.”
Thank you for your feedback. We're sorry to hear about your experience with the replacement brush. Your concerns about waste are valid, and we appreciate your input. We’ll take this into consideration for future product offerings.
“Don't get it. I have to press power and then cycle through to get to the option I want. I then have to power it down and start all over again. I need a third button. I want to power it up, choose the option and then start/stop at will - keeping the option I chose. As it is I spew water everywhere while picking the settings and trying not to gag while dribbling the water out the front of my mouth all over my chin. becuase I can't stop and start at will.
poorly designed and really hard to use because of this key use-case ! I want to return it asap as the mess in the bathroom and down my chin puts me off using it completely .”
I’m sorry to hear about your experience with the water flosser. We appreciate your feedback and are currently looking into this. We’ve reached out to assist further and address your concerns. Thank you for bringing this to our attention.
“A very good product but we had a problem. Very good commuunications from Spotlight as soon as I made contact and they replaced the flosser instantly. Glad I purchased from such a reputable company.”
Thank you for your feedback Steve! We're sorry you had an issue, but we're glad our team could resolve it quickly for you. It's great to hear you're happy with the product and our customer service. We truly appreciate your trust in us! 😊
“I brought my spotlight toothbrush a few years ago I wasn't aware there was two type of toothbrush head available now same colour blush pink . The New toothbrush head is to short for my electric toothbrush so I have to order again that's £ 20 down the drain . If I had known about the two sizes I would not be a low score.”
We are so grateful for your thoughtful review Bernie! We’re delighted to hear that you had a positive experience with our products. Your kind words are incredibly motivating for our team. If there's ever anything else we can assist you with or if you have additional feedback to share, please feel free to get in touch. We're here and ready to support you in any way we can!
Thank you for your feedback! We’re delighted to hear that you’re happy with the quality and value of our toothbrushes, and that they arrived quickly. We appreciate your support!
Thank you for letting us know. A member of our team has reached out to you regarding the packaging issue. We’re reviewing the photographs and your complaint and will get back to you as soon as possible.
“Loving the clean feeling after brushing. Love the timer effect. Takes a while for me to get used to such a vibration sensation on your teeth & gums. Find myself hitting off the other buttons while brushing which is annoying, maybe there's a trick I'm missing to avoid this by holding the handle differently? Very happy I made switch to electric & support a local business.”
Thanks for the review! We're happy to hear that you're enjoying our product. Please reach out to our customer service team if you need any further help with your toothbrush.
We truly appreciate your feedback! It’s great to hear that our customer service and the effectiveness of our product have made such a difference for you. Thank you for choosing us!
“Why do you send me this when I’ve already said that’s it’s not great in my e mail ?
It’s a weak jet and looks very cheap and you say I can’t return it because I’ve tested it out”
“This is my 2nd brush set! This time in black. My dentist tells me my teeth are very clean, no erosion on the gums from over brushing. My entire family use these brushes!”
We really appreciate your kind words! It’s great to know that you’re happy with both our service and the results. Thanks for sharing your experience with us!
We truly appreciate your feedback! It’s great to hear that our service and the effectiveness of our product have made such a difference for you. Thank you for choosing us!
Thank you for your positive review! It’s wonderful to know that our toothbrush has exceeded your expectations. We’re here for you if you need any further assistance.
We’re so happy to hear you’re pleased with our customer service and how clean your teeth feel! Your satisfaction is our top priority. Thanks for sharing your positive experience!
