“Switched from Panasonic due to repeated head failures. Two weeks in and already impressed. The different cleaning modes will suit everyone and the battery life is good.”
Thank you so much for taking the time to share your feedback Paul! It's great to know you're enjoying the different cleaning modes and the battery life as we designed these features to offer both performance and flexibility to suit every user. ~Breanna
Thank you so much for your wonderful feedback Lorna! We’re thrilled to hear that you love your toothbrush and appreciate the design and magnetic case. Your support means a lot to us!- Suzanne
“The products are excellent, thus the five stars. I have purchased many items over the last few years.
However, my latest order still hasnt arrived (2 toothbrushes). I know it is not the fault of Spotlight, its down to the courier. It would help, however, to be able to speak to someone at Spotlight to chase the order, rather than leave messages and no one is getting back to me.”
Thank you for your feedback and for your continued support over the years—we really appreciate it! We’re very sorry to hear about the delay with your latest order. Please rest assured that we have been in contact with you regarding this and are doing everything we can to resolve the issue with the courier. Thank you for your patience and understanding- Suzanne
“er wI really love my Spotlight toothbrush! I also really appreciate the generous response I received when I had a problem with the power button and the swift resolution of the problem. It’s very reassuring as you get older to know that your toothbrush is really cleaning your teeth well!”
Thank you so much for your kind words Caroline! We’re thrilled to hear you’re loving your Spotlight toothbrush and that we could resolve the power button issue quickly. It means a lot to us to know our products are making a positive difference in your daily routine- Suzanne
“An interesting gadget, I'm not yet sure as the noise of it when running is rather disturbing as is the strength of vibration on my tongue and teeth! I will have to use it for a while longer before deciding whether to return to my trusty other one or not.”
Thank you for sharing your experience! We understand that the Sonic Pro toothbrush can feel strong at first, and the noise can take a little getting used to. Many customers find that after a short adjustment period, the vibration and cleaning power become much more comfortable. We hope you enjoy trying it out, and please don’t hesitate to reach out if you have any questions or need guidance on settings - Suzanne
“Tooth brush is quite good BUT:
Button has been stuck for 2 years, requiring a hammer every 3 weeks or so to release. Attempt
To address with customer service gave rise to a request to send a video which bounced immediately and repeatedly.
Also do not purchase if you ever intend
to use outside the UK. 28€ shipping for brush heads. Altogether, with cost of brush heads themselves, the price of a new tooth brush. Would have never bought knowing what I now know and will not buy again.”
We’re very sorry to hear about the issues you’ve experienced with your toothbrush and the frustration it caused Hagit. We have been in contact with you regarding this matter and are working to resolve it. Your feedback is important to us, and we appreciate you bringing these concerns to our attention- Suzanne
We’re so sorry to hear about your experience with our toothbrush heads—we never want our customers to feel disappointed. Could you please reach out to us at info@spotlightoralcare.com so we can look into this further and make it right for you? Thank you for bringing this to our attention - Suzanne
“The travel set was a perfect match for me. I work night shifts and it makes it easy for me to stick my my whitening routine, especially as I am preparing for my wedding.”
Thank you so much for your kind words Jess! We're thrilled to hear the travel set has been a perfect fit for your routine. It’s wonderful to know it’s helping you stay on track with your whitening routine as you prepare for your wedding — congratulations! We’re so happy to be a small part of such a special time. ~Breanna
Thank you for sharing your feedback! We are pleased to hear you’re enjoying the toothbrush so far! We completely understand your concern about the cost of replacement brush heads. Please know that we’re continually reviewing our pricing to offer the best value possible, and feedback like yours really helps guide those decisions. ~Breanna
“Have just re-ordered some Sonic brush heads, and the new Advanced Action Whitening Pro Toothpaste, which seems to be really good, although I've only just started to use it.”
Thank you so much for your continued support and feedback Alistair! We're delighted to hear you are liking your products. It’s great to know you're already having a positive first impression we hope you continue to love it as you use it more! ~ Breanna
“The toothbrush is great I’ve used it for years, it’s just a shame it’s so expensive to order replacement brushes to the EU it would be great if they were available through more distributors.”
Thank you so much for taking the time to share your feedback with us Alice. We're delighted to hear that you've been enjoying the toothbrush for years – that really means a lot to us! We completely understand your concern about the cost and availability of replacement brush heads in the EU. Feedback like yours helps us prioritise improvements in accessibility and affordability. ~Breanna
We really appreciate you taking the time to leave us this lovely review Geraldine. We are so happy to hear that you love the toothbrush and that it is doing an amazing job - we think it looks fab too!
Thank you Steven for taking the time to leave us this lovely review - we are thrilled to hear that you are impressed with the sonic toothbrush and that your teeth are looking better already, Jacqui
Thanks for your kind feedback Jacqueline! We truly appreciate your support of Spotlight Oral Care and that you have chosen our products for you and your family. We are delighted to hear you are happy with the durability of your toothbrush~ Breanna
Thanks for taking the time out to share your feedback with us Allison! We are thrilled to hear you are happy with the performance and results of your products~ Breanna
Thank you for your feedback, Marian. A member of our team has reached out to you regarding your concerns, as we truly want to resolve the issue and ensure you have a positive experience with our product. Please don’t hesitate to get back to us- Suzanne
Thank you so much for your kind words Laura and for being such a loyal customer over the past 5 years — that truly means a lot to us! We're thrilled to hear you've had such a great experience with the range and we really appreciate your continued support- Suzanne
“Delivery arrived in the time specified, the toothbrush itself (pro sonic) is amazing and my teeth feel so much cleaner already! The bundle with the accelerator gel, strips and toothpaste gives you everything you need. I haven’t used the strips yet though so cannot comment on their effectiveness”
Thank you so much for your great review Fardeen! I'm delighted to hear your delivery arrived on time and that you're already noticing a difference with the Sonic Pro toothbrush — that's exactly what we love to hear. The bundle is designed to give you a complete routine, so I hope you love the strips just as much once you try them! Thanks again for your support - Suzanne
