“Thank you for the great aftercare following my purchase- things sometimes go wrong with tech- my battery failed after 6 months of usage (I always loved the product btw) and you replaced it without fuss (not always the case in my experience) and so I now continue to reap benefit from this high quality product- v happy customer!”
We really appreciate your kind words Damian! It is good to know you our team was able resolve the issue you were having. Hope you continue enjoying your product!
“I ordered from Spotlight Oral Care and my experience has been extremely disappointing. My parcel was marked as delivered by their courier DPD, but was in fact misdelivered to an unknown address and left in a recycling bin that does not belong to me. I have photographic evidence, and DPD have since confirmed the parcel was incorrectly delivered. I was even cc’ed in an email where DPD explicitly asked Spotlight to accept liability and raise a claim—yet Spotlight has done nothing.
Despite multiple emails over more than a week, I have received no response at all. No acknowledgment, no update, and no attempt to resolve the situation. I am left without the products I paid for and have had to chase this at my own time and expense.
This is a clear breach of consumer rights, and the total lack of communication is unacceptable for any legitimate business. I will now be pursuing a chargeback through my payment provider and lodging formal complaints with consumer protection bodies in both the UK and Ireland.
I strongly caution others: if something goes wrong with your order, you may be completely ignored. I would not recommend purchasing from this company based on my experience.”
Thank you for your message James, and I’m very sorry to hear about the trouble with your delivery and the frustration it has caused. Please be assured that a member of our customer service team has already reached out to you and is actively working on arranging a reshipment of your order. We are committed to resolving this issue as quickly as possible. We appreciate your patience and understanding, and if there’s anything else we can do to help, please don’t hesitate to let us know.
“Beautiful branded product. The sonic motion takes a lot of getting used to as it tickles/ uncomfortable. It will need recharging more quickly then they advise! Keep knocking the on and off button. Overall glad I purchased it and with the discount made it good value for money and my teeth - the most important bit - so feel and look cleaner.”
Thanks so much for your honest feedback Nicky— we’re glad to hear you’re happy with your purchase overall and that your teeth feel cleaner and healthier! The sonic motion can take a little getting used to, so it’s great you stuck with it. Thanks again for choosing Spotlight Oral Care.
Thank you for your lovely review Christine! We're delighted to hear that you are enjoying our new whitening toothpaste and are happy with your purchase!
“I like my toothbrush have done from the start but as for the price of the replacement heads they are very expensive and then having to add the overpriced delivery as well is to much nearly £30 quid for free heads is a joke as far as I am concerned too much profit not enough about customer's as allways with all companies profit first.”
Thank you for your feedback Trevor, we're really glad to hear you’ve been enjoying your Sonic.
We regret that you found the replacement brush heads to be expensive - as a company we are always looking at ways to reduce prices for our customers and we regularly place this product on sale via our website and we always encourage customers to sign up to our mailing list to stay updated on the latest offers.
“Very pleased with my purchase. Did a bit of research prior to buying, to find it has one of the most powerful settings on the market.
Really like the simplicity of the four lights/vibrations so you know how long to spend on each quarter of the mouth.”
“Just feels good and that it is actually cleaning. Have only used two of the settings, gentle and whitening. Stays charged for good length of time. The booster paste is really nice and definitely makes your mouth feel fresher. Not used long enough to see if teeth have been whitened. Overall, an excellent product.”
“To be honest I am disappointed- I have been using it for nearly two weeks and there is no difference in the colour of my teeth! I will continue using it and hopefully with time my teeth will get whiter 🤞”
Thanks for sharing your feedback Mary! I am sorry to hear that you have had no progress since you starting your whitening journey. Could you please reach out to our customer service team at info@spotlightoralcare.com and one of our colleagues would be happy to provide with some tips.
Thanks for sharing your feedback Marc! We are sorry to hear you have purchased the incorrect replacement heads. Please reach out to our customer service team at info@spotlightoralcare.com and one of our team members would be happy to help!
“Only 2 weeks using the spotlight range including toothbrush, toothpaste. accelerator gel & whitening strips. Really impressed with the results already.”
“Very happy with my Sonic Electric toothbrush. It replaced my other one which
wasn’t working any more.
The customer care team were extremely
efficient and helpful to me.
I would definitely recommend buying from Spotlight and would do so again. Thank you”
Thank you so much for your lovely feedback! We're delighted to hear you're happy with your Sonic Electric Toothbrush and that our customer care team was able to help you efficiently. Your recommendation means the world to us, and we're so glad to have you as a valued customer. We look forward to welcoming you back again in the future!
“This toothbrush is brilliant. My review is about the refill brush heads. I’ve had at least 12 new heads and each time they end up disintegrating in my mouth. The break is exactly the same place and although I have returned them and had them replaced the same thing happens. Please get the quality control right. It’s unit nice having a mouth full of bristles. It can’t be just me.”
“My son is really pleased with how easy it is to use his electric toothbrush and the change to his oral hygiene.
I have just bought a second electric toothbrush for my daughter.”
“This is a great company I had an issue with my toothbrush and it was resolved very quickly with amazing customer service. I would happily recommend this company”
“The tooth brush is very light and simple to use. I have noticed a distinct improvement in the cleanliness of my teeth since using this device. It is also useful in that it completely stops after the recommended time.”
