“My uv water floss stoped working after I had it not even 4 months I contact customer service and they responded in a day with a solution.
They send me a brand new one in 2 days and kindly asked to send the faulty one back (even offered to pay shipping duties) to investigate the issue for further improvement. Great service 10/10.”
Thank you for sharing your experience with us Davorka! We're sorry to hear that your UV water flosser stopped working after just four months, but we're thrilled to know that our customer service team responded promptly and provided a solution. We aim to ensure all our customers are satisfied, and your feedback helps us improve. We appreciate your cooperation in sending back the faulty unit for investigation. Enjoy your new water flosser, and thank you for your kind words and support!
Thank you for your review Denise! We're delighted to hear that you're already feeling a difference after just one week of use. We're confident that you'll continue to see positive results as you keep using the product. If you have any questions or need assistance, feel free to reach out. Enjoy your journey to better oral health!
“Excellent products that actually work. Always beautifully packaged and with speedy delivery. What really sets this company apart is the customer service. They really do make you feel appreciated and never take your custom for granted. Thank you for your hard work and dedication.”
Hi Vanessa, thank you so much for your wonderful review! We’re absolutely delighted to hear that you're loving our products and appreciate the care we put into our packaging and delivery. Our customer service team will be thrilled to know that their efforts make a difference and that you feel valued as a customer.
We’re grateful for your support and kind words—it’s customers like you who keep us motivated and dedicated to providing the best possible experience. If you ever need anything, don't hesitate to reach out.
Thanks again and take care!
Thank you for your excellent review! We’re thrilled to hear that you’re impressed with the quality of our product and that it stands out compared to other sonic brushes you’ve tried.
It's wonderful to know you’re enjoying it so much. Your feedback means a lot to us and helps us maintain our high standards of quality.
If you have any questions or need further assistance, please don’t hesitate to reach out.
Thanks again for your support and for choosing our product!
Thank you for sharing your wonderful experience with our toothbrush Jim! We're delighted to hear that you noticed a difference from the first use and that your teeth feel cleaner and brighter.
Your satisfaction is our top priority, and it's fantastic to know that our product is meeting your expectations. If you have any questions or need further assistance, please feel free to reach out.
Thank you once again for your feedback and for choosing our toothbrush.
Thank you so much for your fantastic review Jacqueline! We're thrilled to hear that you love your new toothbrush and that it's already making a noticeable difference in removing tea and coffee stains.
It's great to know you're impressed with the cleaning performance. We understand that the tickly sensation can take some getting used to, but we're glad to see it hasn't diminished your enjoyment of the product. 😁🤣
Your feedback is incredibly valuable to us, and we're delighted that you're having such a positive experience. If you have any further comments or questions, please don't hesitate to reach out.
Happy brushing!
“I could not be a bigger fan of spotlight! I have the toothbrush, toothpaste, mouthwash, water flosser, teeth whitening powder etc etc you name it I have it! Incredible products and great service! 5/5”
Hi Meaghan,
Thank you so much for your fantastic feedback!
We're thrilled to hear that you're such a big fan of Spotlight and that you love our products. Your support means the world to us!
If you ever need anything or have any questions, feel free to reach out. Thanks again for being a loyal customer!
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our service. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
We are so grateful for your review Sarah! We’re delighted to hear that you had a positive experience with our service. If there's ever anything else we can assist you with or if you have additional feedback to share, please feel free to get in touch.
We're delighted to hear that you're happy with your recent purchase! Thank you for sharing your positive feedback with us. Should you have any questions or need further assistance,, please feel free to reach out. We're always here!
“I've tried electric toothbrushes before and never liked them. This toothbrush is a revelation. It's so easy to use and wow what a difference. My teeth feel so much cleaner. I have sensitive teeth and this has not been a problem at all. I am happy to highly recommend this toothbrush.”
Thank you Sian! We're thrilled to hear that you're delighted with your new Sonic! Thank you so much for sharing your positive feedback. Your satisfaction means the world to us! If you ever need anything or have any questions about your purchase, please don't hesitate to reach out. We're here to help anytime.
“The Spotlight Sonic Pro is an excellent product and I'm delighted to have bought one. It does everything as described. Thank you Spotlight team.
Many many thanks.
Paul”
“Had to purchase some replacement brushes at a cost of £20, somewhat dissapointed that in the advert, one of the reasons I purchaed it in the first, it shows that you also get 2 x replacement heads, certainly not the case with my original purchase, somewhat misleading.”
Hi Stephen, we're grateful for your feedback, and we're genuinely sorry to hear that we didn't meet your expectations this time around. Our dedicated Customer Service team has reached out to you via email to address your concerns promptly.
Hi Mary, that's great to hear! We're thrilled that you're enjoying your new Sonic. If you have any questions or need further assistance, feel free to reach out!
“Firstly I am yet to receive my order so can't possibly comment on the quality of the product. Secondly the company has been abysmal in terms of updating me on the status and progress of the order and I'd likely receive it. The only update I received was yesterday and not from the company itself but from the transport company. Not good enough!”
Hi Kefah, we value your feedback, and we're disheartened to hear about your dissatisfaction with our service. Our Customer Service team has reached out to you via email to address your concerns promptly. Your input is crucial to us, and we are committed to making things right to ensure your satisfaction.
Thank you for your fantastic review! We're delighted to hear that our toothbrushes and overall oral care products are serving your whole family well. It's also wonderful to know that you've had a positive experience with our customer service. Your satisfaction is our top priority, and we appreciate your kind words. If you ever need any assistance or have further feedback, please don't hesitate to reach out. Happy brushing to you and your family!
