Thank you so much for your review. We truly appreciate your support and are delighted to hear that you're thrilled with your purchase. Your satisfaction is our top priority, and we're grateful for your trust in our brand. If you have any further questions or need assistance, please don't hesitate to reach out!
“I am now onto my second faulty toothbrush which will not charge. I am also being expected to post them back before a refund will be granted AND have had to provide video evidence they my plug sockets work. Poor manufacturing I think.”
Thanks so much for your review! I apologize for the inconvenience you've experienced. Our team has reached out to assist you with the faulty toothbrush issue. Thank you for your patience and cooperation.
Thank you so much for your review. We're also pleased to hear that you had a positive experience with our fast delivery service for your brush heads. We understand the importance of ensuring you have the right ones, and we're glad that we were able to provide assistance promptly. If you have any further questions or need any assistance, please do not hesitate to reach out.
“Cleans well, but on/off switch is badly located and can switch off too readily during cleaning. Also replacing brush heads is very difficult, needs a lot of force to remove and replace.”
Thank you for sharing your feedback with us. We appreciate your input, and I'm sorry to hear about the challenges you've encountered with the on/off switch and brush head replacement. We take customer feedback seriously, and your comments will be shared with our product development team for consideration in future improvements. If there's anything specific you'd like assistance with or if you have additional suggestions, please feel free to reach out.
Thank you Gretta! We truly appreciate your feedback and support.
We are thrilled to hear that you find our products to be of great value for money and environmentally friendly. We understand the importance of both factors, especially when it comes to taking care of a large family like yours. Thank you for your kind words and for choosing Spotlight Oral Care!
“It cleans very well, I loved the two-minute time control, because before I didn't have the patience to wait and maybe that's why I probably brushed for 1 minute. I have already bought 3 brushes. I recommend it 100%”
Thank you for your kind review and feedback Tanzia! We are thrilled to hear you are enjoying your new Sonic Toothbrush! Your support and custom mean the world to us. Thank you for your recommendation! x
Thank you so much for your kind review Pamela! We are thrilled to hear you are happy with our service and quick delivery. Thank you for your custom and support, we hope you love the products! 😊
“Toothbrush is good . The button is to sensitive it maybe a minor point but when cleaning teeth and light change’s doesn’t help. Time may tell with holding position”
Hi David, thank you for taking the time to leave us a review. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with one of our products, please feel free to reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and offer some help!
“I am finding the toothbrush a bit weird to be honest. I use it every morning, but have to do two two minute sessions for my teeth to actually feel clean. I also use my old Oral B in the evening as I don't feel secure that the strange vibrations are properly cleaning my teeth. Also the vibrations knock on my other teeth - I find it all very weird.
However I will persevere. I think I need more time!”
Hi Elizabeth, thank you for taking the time to leave us a review. We appreciate your custom and support. We would advise that our Sonic Toothbrush can take a little getting used to, the technology is different from the traditional electric toothbrush most people are used to however the mouth does get used to the sensation after a couple of uses. If you would like to chat to a member of our team for some tips and advice, we're always on hand to help!
Thank you so much for your kind review! We are thrilled to hear you are happy with our service and quick delivery. Thank you for your custom and support, we hope you love the products! 😊
“Initially I found the vibration hard to bear on certain sections of my mouth, I found on the faster settings it somewhat helped. Having now used the toothbrush for a number of weeks I have become used to it and don't notice vibration at all. My teeth feel so clean and I have noticed I have to use interdental sticks less frequently. I think it was great value for money and I will be extra impressed if the battery lasts as long as claimed.”
Thank you for your kind review and feedback Mark! We are thrilled to hear you are enjoying your new Sonic Toothbrush and we're glad you're now used to the vibration, it can take a little getting used to for sure! Your support and custom mean the world to us. Thank you!
“I love Spotlight Oral Care! I have had my toothbrush which I absolutely love for a while now. There was an electrical issue with it after charging. I got onto the support team and they replaced it immediately. I had my new toothbrush just 2 days later. Thanks so much!”
Thank you so much for your kind review!
We are delighted to hear that you have been enjoying our toothbrush, and we apologise for any inconvenience you experienced with the electrical issue. Our support team is always here to help, and we are thrilled that we were able to replace it for you promptly.
Your satisfaction is our top priority, and we are grateful for your understanding and patience throughout the process.
Once again, thank you for your continued support. Should you have any further questions or concerns, please do not hesitate to reach out.
Wishing you a wonderful day!
Thank you for your feedback. We are so happy you are enjoying using your Sonic and we understand it can take a little getting used to, this is completely normal for some. If you do however experience any issues, don't hesitate to pop us a message any time! Thank you for your support.
“Loved this product
Mouth felt really clean and fresh
Toothbrush is great. My teeth look much brighter
Very happy with purchase and will be buying again”
Thank you for your amazing review! We are so happy to hear you are pleased with your new Sonic Toothbrush and we will be sure to pass on your feedback to our product development team. Thank you for your feedback, your support and custom means the world to us!
“Your products are great. The only downsize is a very expensive shipping and a long time for the product to arrive.
Also, you were offering the shipping when I purchased my replacement brushes and that never happened. I still had to pay.”
Thank you for taking the time to leave us a review Rui. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with our delivery costs, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and take on your feedback! We'd also love to get this sorted for you in relation to your recent order with us 🤍
Thank you so much for your kind review George! We are thrilled to hear you are happy with our service and quick delivery. Thank you for your custom and support, we hope you love the products! 😊
Thank you so much for your lovely review! We're delighted you are happy with your products Audrey and our Customer Service team would be happy to chat any time! 🤍
Thank you for taking the time to leave us a review Mehul. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with one of our products, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and get this sorted for you as quickly as possible!
