We’re truly sorry to hear about the issues you’ve faced with your toothbrush Lara. I want to assure you that we’ve reached out to you via email to address your concerns and provide assistance. Please check your inbox, including your spam or junk folders, for our response. If you haven’t received it or need further help, feel free to let us know, and we’ll make sure to resolve this promptly.
“Really pleased with this toothbrush. Effectively cleans and whitens your teeth. Excellent value for money, particularly against my previous brush; well known brand.”
Hi Michelle,
Thank you for your fantastic review! We're delighted to hear that you're pleased with the toothbrush and that it's delivering great cleaning and whitening results. It’s fantastic to know you find it excellent value, especially compared to other well-known brands. We appreciate your support and look forward to continuing to exceed your expectations!
Thank you for your feedback! We're glad you're enjoying the toothbrush, and we appreciate your suggestion about the curved head design. It's great to hear ideas on how we can improve. We'll definitely take this into consideration for future designs. Your input helps us make our products even better!
“It is no exaggeration when I say this is the cleanest my mouth and teeth have ever felt. Every time is use the toothbrush its like I’ve gone to the dentists. Only problem now is that I’ll never feel like I can use anything else now. So please don’t ever go out of business.
11/10- The Spotlight Care Sonic Toohbrush Pro is mad!!!!”
Wow, thank you so much for this amazing review Charlie! We're thrilled to hear that the Spotlight Care Sonic Toothbrush Pro is giving you that "fresh from the dentist" clean every time. Don't worry—we're here to stay, and we promise to keep delivering the quality you love. Your 11/10 rating made our day! Keep enjoying your clean, bright smile!
Thank you for sharing your experience Victroia! We're thrilled to hear that you're already noticing a difference with your sonic toothbrush after just a week. Keep enjoying those fresh, clean results—we're so glad you're loving it!
Hi Shona,
We sincerely apologise for the inconvenience caused by the delay in receiving your order. Our customer service team has already reached out to you to resolve this issue, and we're committed to making things right as quickly as possible. Thank you for your patience, and we appreciate the opportunity to correct this.
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a positive experience with our service. Your feedback means the world to us and serves as a great encouragement to our team. If you ever need anything else or have any further feedback, please don't hesitate to reach out. We're always here to help!
Your glowing review has made our day! We're so pleased to hear that you had a positive experience with our service. Your feedback means a lot to us and motivates us to continue providing excellent service. If you ever need anything or have further feedback, please don't hesitate to get in touch.
“Always buy the rebuilding toothpaste from Spotlight, makes me feel less anxious knowing there are studies behind hydroxyapatite and knowing I’m doing the best for my tooth health”
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a positive experience with our product. Your feedback means the world to us and serves as a great encouragement to our team. If you ever need anything else or have any further feedback, please don't hesitate to reach out. We're always here to help!
“Had high hopes for this having read good reviews but after trying to persevere for a few days I've given up. I've had electric toothbrushes before but the high pitched buzzing sonic action on this brush was so uncomfortable it bought tears to my eyes every time I used it even on sensitive setting, to the point that I actually dreaded using it!
For me, turned out to be a waste of money.”
Thanks for your review. I’m truly sorry to hear that you’ve had such a difficult experience with our toothbrush. We appreciate your feedback and understand how frustrating it must be to not get the comfort you expected. If you’re open to it, we’d be happy to explore potential solutions to improve your experience. Please let us know if you would like to discuss this further or if there is anything specific we can do to assist.
“Thrilled with my new tooth brush, the Spotlight Sonic Pro. My mouth has never felt so clean and fresh. I'm really pleased I took a chance and ordered this. 100% better than my previous electric tooth brush from another well know Brand”
We are so grateful for your thoughtful review! We’re delighted to hear that you had a positive experience with our product. Your kind words are incredibly motivating for our team. If there's ever anything else we can assist you with or if you have additional feedback to share, please feel free to get in touch. We're here and ready to support you in any way we can!
“I'm happy with the performance of the Sonic Pro toothbrush, my teeth feel really clean after using it, but there are some inconveniences.
The most annoying feature is having to push the On button multiple times to select the desired mode and to turn the brush off, specially if you want to stop to spit. It would be perfect if it had a separate button to select the desired mode and save it, and another to just turn On and Off. Talking about the On button, consider making it a bit less sensitive, it's really easy to push it on accident.
While the timer is a helpful feature, it interferes whit the brushing, stopping the toothbrush momentarily every 30 seconds. I think it's a good feature, but it shouldn't stop the brush.
Finally, the charger not having plug is not the best, considering the older model had one. The wireless charger is fancy and all, but it makes very easy to knock on accident the brush. I'm the usual brush chargers there is this little notch than secures it a little bit, while here the magnet doesn't really hold it too much.
That would be my opinion on it.”
“Great product, unfortunately I lost my 1st on holiday and bought a second one because I couldn't live without it. Takes a while to get used to it on full power. Much too easy to press the off button by mistake. This is the only toothbrush where replacing the head has made a visible difference after a few months so I do recommend that. Overall very pleased.”
Thank you for your wonderful review! We’re thrilled to hear that you love our product and found it indispensable. We appreciate your feedback on the power and the button placement. It's great to know that replacing the head made such a visible difference for you.
“Great toothbrush. Be good to be able to buy replacement heads in a multicoloured 3 pack so we know which head belongs to who without resorting to painting nail polish rings around them.”
Thank you for your great review and your suggestion! We appreciate your feedback and will definitely consider offering multicolored replacement heads in the future.
“Excellent communication from the company, item was very well packaged and delivered within 4 days of ordering.the results of this sonic toothbrush are impressive, took me a couple of days to get used to the sensation of it but am already feeling and seeing the results!! Am also impressed with the case that it comes with, really useful to take on holiday etc, alround a great price and a brilliant buy,thank you so much!!”
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a positive experience with our product. Your feedback means the world to us and serves as a great encouragement to our team. If you ever need anything else or have any further feedback, please don't hesitate to reach out. We're always here to help!
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a positive experience with our product. Your feedback means the world to us and serves as a great encouragement to our team. If you ever need anything else or have any further feedback, please don't hesitate to reach out. We're always here to help!
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a positive experience with our service. Your feedback means the world to us and serves as a great encouragement to our team. If you ever need anything else or have any further feedback, please don't hesitate to reach out. We're always here to help!
“That's a shame I noticed a big difference in this order. Prices up no freebie. The replacement heads don't even come in the plastic casing and I'd chucked my old one
Guessing it was a sale price and I do rate the product.
I noticed delivery was much faster too so an improvement there”
Thank you for your feedback. We’re glad to hear you noticed the faster delivery and still rate the product. We apologize for any inconvenience regarding the packaging and pricing changes. Your input is valuable to us, and we appreciate your understanding.
“There are a lot of products for whitening on the market, this one works. After 3 days my teeth look a lot whiter and cleaner and I'm very pleased with the result already.
On top of that it is very easy to apply. It holds fine for 1h and the toothpaste cleans up everything beautifully afterwards.
So glad I've tried it out because this whitener actually does the job. I'm a very happy customer!! :-)”
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a positive experience with our products. Your feedback means the world to us and serves as a great encouragement to our team. If you ever need anything else or have any further feedback, please don't hesitate to reach out. We're always here to help!
“I’m totally delighted with my recent purchase of the Sonic Pro toothbrush. I genuinely feel that my teeth are cleaner and the plaque is being removed more effectively. Initially I wondered if the small delicate head would work but in reality it is much more efficient than the bigger, tougher head of the electric toothbrush I had been using previously. The only slight negative is that it is easy to inadvertently change the cleaning mode but I’m sure I’ll get used to using it. A great product.”
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a positive experience with our product. Your feedback means the world to us and serves as a great encouragement to our team. If you ever need anything else or have any further feedback, please don't hesitate to reach out. We're always here to help!
