“An unusual fault arose in my toothbrush
The team were happy to replace it swiftly . Excellent service and a brush that had led to positive comments from my dentist”
Thank you for your review! We’re glad to hear the issue was resolved quickly and that you’ve received positive feedback from your dentist. We appreciate your kind words about our service!
“I’m very pleased with my oral toothbrush streamline and easy to pack away in its case when travelling. Can be a little ticklish around gums but once used to it, does a good clean. Tongue brush good idea too. Happy with purchase and at a good price.”
“A well presented range of easy to use dental products for home use.
Surely better than paying the exorbitant costs some dentists charge!
No hype, a good website and prompt despatch.”
“It's design and functionality is well thought-through, that clear even from the neat packaging. I'm so glad I didn't follow national consumer organisation test results. My girl has the Oral-B io6 and thought it was a step down from the old Oral-B and now wants this one as well.
If I may nitpick, the button is too sensitive causing accidental touches, that's a bit annoying but you'll get used to it.
The only thing slightly worried about is that the button is not covered. Overtime bacteria may build up in the tiny spacing between button and main unit. But Philips and Oral-B have that issue much more at the bottom, this is already much better designed.”
Thanks for your thoughtful review! We're glad you’re happy with the design and functionality and we appreciate the feedback on the button sensitivity and bacteria concern.
“I think it's going to be OK for me, though I hated it at first! I'm getting used to how tickly it feels (unbearable the first few times) and how much it makes me drool! However, I do think it's probably getting my teeth cleaner, and doing less damage to my mouth than a regular toothbrush - I'd been having a lot of mucocele and blood blisters, and that seems to have settled down.”
“I got the Sonic Pro Bundle pack at Christmas and I am very happy with results so far. Will be looking into buying future teeth whitening products here”
“My first sonic toothbrush was temperamental from the off not holding it's charge, then the on/off button stopped working. The brush was only 3 months old when I contacted customer services. After providing video proof Ornaith quickly sent me a replacement brush.
I have had the replacement brush a couple of weeks now and it runs so much better than the first which must have been faulty. I am very happy with this brush, it provides a thorough clean and holds it's charge for ages.
Customer service was excellent.”
Thank you for your detailed review! We’re so glad to hear that the replacement brush is working well for you and providing a thorough clean. We appreciate your patience, and it's great to know our customer service team was able to assist you quickly. Thank you for sharing your experience!
“Great products - toothbrush, tooth paste & whitening products. I had a slight issue and contacted Spotlight. They responded really quickly and resolved the issue - excellent customer service. I was so impressed I now have all the family using Spotlight products.”
I’m really sorry to hear about your negative experience with customer service. This is certainly not the standard we aim for, and we appreciate your feedback. Please feel free to reach out again with any further concerns, and we’ll do our best to assist you in resolving the issue.
“I haven’t received it yet and I ordered it weeks ago, it was ment to be a birthday present… I had to go you and buy something else.. I’m very disappointed and wondering when it will come”
“Fantastic product with great service and speedy delivery. Having tried another water flosser a few years ago, I was put off the experience by the clunky delivery of water and the need to refill the flosser during operation. Fast forward to this year and I decided to give them another go. Doing the obligatory research, i came across Spotlight Oral care and am really pleased I did. Theflosser is easy to use with a large water tank and a choice of heads and settings. Having at first sprayed my bathroom walls with water on my first attempt, I soon found the head and setting that suited me and am flossing like a pro.”
“Water Flosser with UV Steriliser is a waste of money. It's been nearly a year I bought. To be honest I didn't use first month as I had my previous one from different brand working fine, as it was old and finally i thought I should use the new one. First time I used I thought I didn't charge it enough, I found it is slow, even with the . Later I realise no matter how many hours I charge the performance is not up to mark even with 120 IPS. Very dessapointing.
I like the brush. It works well.”
Thank you for sharing your feedback. We're really sorry to hear about your experience with the Water Flosser. If you haven't already, please reach out to our customer service team so we can assist further. We're glad to hear the toothbrush is working well for you, though, and we truly appreciate your support.
“Great customer service.
We had a problem with the 1st flosser. The response was immediate and correct in replacing the faulty product.
The products (I have both toothbrush and water flosser) are excellent.
I thoroughly recommend Spotlight Oral, both for products and for customer service.”
Thank you so much for your review! We're thrilled to hear that the replacement process went smoothly and that you're happy with both the toothbrush and water flosser. Your recommendation means a lot to us, and we’re grateful for your kind words about our customer service.
“Excellent attention given by the Care team who provided me with a replacement toothbrush quickly after i e mailed them with the problems I had been experiencing with the toothbrush and charging difficulties.
Thank you for your prompt attention and I am very happy with my new toothbrush .”
Thank you for your kind review! We're so glad to hear our customer care team was able to assist you quickly and that you're now happy with your new toothbrush.
“My first electric toothbrush but very happy with it. Super easy to set up and charge. It took a little getting used to for the first few days, just quite different to a manual brush, but am really happy with it.”
Thank you for your review! We’re so glad to hear you’re happy with your first electric toothbrush and that you’ve adjusted to it quickly. We appreciate your feedback and hope you continue to enjoy it!
