“Excellent customer service. My Flosser, which is very effective had developed a problem. Customer service sent me a replacement immediately, charge free.”
Thank you for your kind review Keith! We're so glad to hear that you're happy with our customer service and that your replacement was sent promptly. We strive to ensure all our customers have a positive experience, and we're thrilled to know that we could help resolve the issue. If you need anything else, don't hesitate to reach out!
Thank you for your review ! We're thrilled to hear that the ordering process was easy and that your delivery arrived quickly. We hope the gift is a hit! If you need anything else, don’t hesitate to reach out.
Thank you for your feedback Martyn! We're so glad to hear that our aftercare service met your expectations. We're sorry for the inconvenience caused by the return, but we truly appreciate your understanding. If there's anything else we can assist with, please don't hesitate to reach out. We’re here to help!
Best regards,
The Spotlight Team
Hi Wayne,
Thank you so much for your kind words! We're thrilled to hear that you're enjoying your new electric toothbrush and that it has converted you. We’re so glad to have you as a customer, and we hope it continues to make your brushing experience even better!
If you ever need anything, feel free to reach out.
Best regards,
The Spotlight Team
“Warning ⚠️
Unfortunately I read the reviews after I received my order. In my defence I ordered the only available kids toothbrush head replacements. You would imagine they would fit, however they do not. After spending approx €70 on my daughter’s toothbrush not too long ago I had to go buy a replacement. I also have two adult electric toothbrushes, will this happen with them too? Very disappointed customer.”
Thank you for your feedback, and I’m sorry to hear about the issue. We understand the frustration and are here to help. Please reach out to our customer support team, who can assist with finding the correct replacement heads for your daughter’s toothbrush and answer any questions about compatibility with your adult models.
“Great experience from start to finish and excellent aftercare, I had a minor issue which they resolved within minutes of my raising it, great product also, highly recommend.”
Thank you for your feedback! We're glad you're enjoying it so far and that it's an improvement over your previous device. Looking forward to keeping you satisfied over the long term!
“Family of 4 here with 2 adults and 2 kids and all of us love using Spotlight. I couldn't get my toddler to brush his teeth until I got him Spotlight sonic toothbrush brush and we haven't looked back since. Win Win...”
“Toothbrush is good but replacing heads is way too expensive when compared to other brands, at £10 each they are close to double the cost of competitors, even the kids ones are the same price as the adults. So while the toothbrush is good its not that good that it warrants the extra cost”
Thank you for your honest feedback. We’re glad to hear you’re satisfied with the toothbrush itself but understand your concerns about the replacement head pricing. We appreciate your input, as it helps us improve our offerings. If you have any further questions or suggestions, please feel free to reach out!
