“I have no problem with your sonic brushes. However am a very disappointed , I spent over e200 and only got a pack of bamboo brushes as a free gift.it states on your site that any purchase over E60 gets a free gift so I would have been better off buying seperately.”
Thanks for sharing your feedback with us. We're glad to hear that you have no issues with our sonic brushes. However, we apologize for any disappointment caused by the free gift you received. We understand your frustration, especially if you were expecting something different based on our website's promotion. We'll definitely take your feedback into consideration and work on improving our gift offerings in the future. If you have any other concerns or questions, feel free to reach out. We're here to help!
“I am yet to receive my order. Yodel placed this in a bin even though I was inside. They didn’t even call to let me know. By the time I read the email the package had vanished. No update on whether the item will be reordered or if I’ll receive my money back. Also there now appears to be a larger discount than the original offer I saw… I should simply walk away now rather than get more irritated.”
Thanks so much for your review. I am so sorry for the issue you have had with your order and I can assure you this is not the norm for us. A member of our team has reached out to you and we will sort this for you asap.
“I love this electric toothbrush. The beep every 30seconds is a great reminder to change position. I also like the 3 different settings.
It's also good having the travel case.
The only thing I don't like is trying to get the head off the main part of the toothbrush. I would have given 5 stars if the above was easier.”
Thank you for your kind review and feedback Susan. We are delighted to hear you are loving your new Sonic Toothbrush - we really do appreciate your support and custom! Just a little tip for you: To remove the brush head off your Sonic Toothbrush you need to hold the head and pull straight up with a little strength as the head is fitted tight to stop it moving while vibrating. You do not need to twist the toothbrush head to remove it, it should come off by pulling straight up. Any help you do need however, please don't hesitate to call or message us any time! 😊
Thank you so much for your 5 star rating, Emily! We are so glad that you love our products and we're delighted to hear that you are happy with our shipping time! We're always striving to provide great prices for our customers and we're glad you were pleased with this! We appreciate your support. Thank you!
“I bought the LED whitener kit. There was a great price reduction, ease of ordering and swift delivery.
I've only just started using, it's easy to operate. Too early to report on results yet, but there's no reason to disbelieve other reviews, which is why I bought it!”
Thank you so much for your kind feedback! We are thrilled to hear the order process was easy for you and that you are excited to try our new LED system - we know you will love it. Thank you for your support.
Thank you so much, Katie, for your kind review! We are delighted you are loving your Sonic Toothbrush! It's so wonderful to hear such positive feedback! We appreciate your support and custom, thank you!
Thank you for providing your feedback of our product, Catriona. We appreciate you taking the time to let us know about your experience. We apologize that you are not seeing the results we promised and are very disappointed that this has been the case. Some people may need a longer time to use and get used to a product but if our team can assist further please do not hesitate to get back in touch!
Thank you so much for your review and for being a repeat customer! We're so pleased to hear that you are very happy with our products, particularly the teeth whitening toothpaste, and appreciate your comments about our prompt service. We value your feedback and look forward to continuing to serve you!
Thank you so much for your 5 star rating!! We truly appreciate it! We are pleased to know that you have had excellent experiences with our products and service. We are even more delighted to know that you continue to be a repeating customer. We thank you for your loyalty and support!
“The teeth whitening accelerator gel using it now for 5 day's starting to see my teeth getting white love adding this to my routine in the morning and at night.. I'd highly recommend it”
Thank you so much, Tracey, for the fantastic 5-star rating! We're so pleased to hear that you are enjoying the teeth whitening accelerator gel and that it has made a difference - we always strive to make sure our customers can maintain a great oral care routine! We really appreciate you taking the time to share your experience with us and thank you for being a loyal customer!
“I always use the whitening toothpaste and mouthwash which I love but after seeing lisalusts stories about the new whitening accelerator I had to purchase!! It's a game changer for sure and I would highly recommend it.”
Thank you so much for your review! We're glad that you are enjoying our products, especially the new Whitening Accelerator Gek! We are delighted you're finding it to be a game changer and that you're recommending it to others. We really appreciate your feedback!
Thank you Margaret for the kind review! We're thrilled to know that you find it user friendly we also appreciate your patronage and your willingness to be a repeat customer. Thank you for your support!
Thank you so much, Heather, for taking the time to leave us a review! We are thrilled you are loving the Accelerator and that our product has allowed you to whiten your teeth even while breastfeeding!
Thank you Jackie for your kind review! We are delighted to see that you already notice a difference in your teeth and that you are very happy. We look forward to you continuing to be part of the Spotlight Oral Care family.
“Bought the accelerator whitening gel, have been using as recommended for a week! However I have not had the instant results as promised! Glad I hadn’t to pay full price! Disappointed!!!”
Thank you for your feedback! We appreciate you taking the time to let us know about your experience and we apologize for your disappointment. Please do not hesitate to get in touch with our team and we can assist further!
“I am delighted with my new toothbrush....only have it a week but can feel and see the difference to my teeth ....i must say that the whole transaction was very smooth and delivery was very fast ...overall a great experience to deal with”
Thank you so much for your glowing review, Tony! I'm so glad you're happy with your new toothbrush and that your overall experience was great. It's great to hear that you can see and feel the difference to your teeth in such a short period of time, and I'm glad the whole transaction was smooth and the delivery was fast. We really appreciate your feedback!
