Thank you so much for your kind words! We're thrilled to hear that you're enjoying our toothbrushes and products, and we really appreciate your feedback about our customer service. We're here to help anytime, and we look forward to continuing to serve you!
“I bought the water flosser. Had one years ago that left black mould in the water. The UV function was therefore important to me.
The flosser is easy to use, the parts are easily separated for cleaning/drying. An important addition to my oral care routine.”
Thank you for your wonderful review! We're so glad to hear that the water flosser has become an important part of your oral care routine and that the UV function is working well for you. We designed it with ease of use and cleaning in mind, so it's great to know you're enjoying those features. If you have any further questions or feedback, please feel free to reach out!
“Good product but inflexible when purchases need to go to a different address. The fact that it doesn't offer their Telefone No ((issues can be resolved at once). or if you give them yours,they do not call you either. I like the products but not sure about their Customer Services/ Satisfaction.
It seems to me that it is an American Co. trading from far away, hence purchases can only be to your address. This inflexibility makes the purchase really messy, because this only becomes aparent when the payment has been made! Then there is nothing to do but wory, worry,worr!
I'm sure adding a second address to the system can only be positive perck for everyboy.”
Thank you for sharing your feedback! We truly appreciate your comments and understand your concerns about address flexibility. We're sorry for any inconvenience caused. For any issues regarding your order or address, please don't hesitate to contact us directly. You can reach our customer service team at +353 87 466 2473 and we'll be happy to help resolve any concerns promptly.
“Love my toothbrush it’s the best I have used,that why I order more things for Christmas gifts.
The best of luck in ye business.
Happy Christmas to you both xx”
“I've been using the products for a couple of years. All are top quality and by far the best I've ever used. I purchased a multi pack deal for Christmas, increadible value. Very happy customer. (Have bought some as gifts to convert others!)”
Thank you so much for your kind words! We're thrilled to hear that you've been enjoying our products for the past couple of years and that you've found great value in the multi-pack deal. It's wonderful that you're sharing the love with others as well. We truly appreciate your support and look forward to continuing to provide you with top-quality products. Happy brushing! 😊
“Love the products (I have the Sonic Pro Toothbrush, Water Flosser and Whitening kit) but find their marketing tactics really annoying. Prices and offers constantly changing, I get bombarded with more than one text message every day with the latest offers, often selling something I have just bought at an even cheaper price. I would buy from them again but hope they change their marketing tactics”
Thank you so much for your kind words! We truly appreciate your support and look forward to continuing to provide you with top-quality products. Happy brushing! 😊
“The first toothbrush stopped working.This was promptly replaced. I can recommend these toothbrushes. The other big brands are confusing in their pricing and features.This does what it should do. Thanks for the prompt and no quibble response.”
“Terrible misleadiing advertising. After disapopointing response to my complaint I am considering pursuing this further with advertising standards.
I would not consider purchasing new products from them again and would not recommend them to friends and family”
We’re really sorry to hear about your disappointment. Please reach out to us directly with more details, and we’ll do our best to address your concerns. Your satisfaction is important to us, and we’d love the opportunity to make things right.
“Bought this toothbrush about a month ago. It’s odd going from a circular brush to a conventional shaped toothbrush, and also to a sonic brush as it makes a high pitched whine if you accidentally turn the brush the wrong way. I’m unsure also if I’m supposed to move brush up and down or keep it rigid as the instructions don’t say. Do my teeth feel cleaner? Undecided.”
Thank you for your feedback! We understand that switching from a circular brush to a sonic toothbrush can take some time to get used to, and we're sorry to hear you're feeling unsure. If you're still feeling unsure about your technique, we'd be happy to offer additional tips or answer any questions you have to ensure you get the most out of your brushing experience. We're here to help!
“I was so impressed with this I couldn't stop telling my wife how clean my teeth felt all day.
Before, I had a basic Oral-B electric toothbrush. It did the job, or so I thought. After my first clean with my new brush I was blown away. My teeth instantly felt cleaner, and they stayed that way all day. This is an amazing toothbrush, worth every penny”
“Switches to Spotlight products a few years ago and the whole family is very happy.
Adults and kids brushes are great and I have found customer service to be very helpful!”
“My last purchase arrived damaged, not bc of Spotlight Oral Care, but bc of the delivery company. In France, the delivery companies are terrible, but they don’t care. So your parcel can arrive opened, damaged, empty.
So this time, I asked Spotlight to protect my purchase a better way. They did it, and no damage this time. So thank you for taking my demand in consideration.”
Thank you so much for your feedback, and we truly appreciate your understanding regarding the delivery challenges. We're glad to hear that your purchase arrived safely this time! We always strive to ensure our products reach our customers in the best possible condition, and it's great to know that the extra care we took made a difference. If you need anything else, please don’t hesitate to reach out!
We're really sorry to hear that your order hasn't arrived yet. We completely understand how frustrating that can be. Please feel free to reach out to us with your order details, and we'll investigate this right away to ensure it gets to you as soon as possible. Thank you for your patience!
“I purchased my toothbrush during the Black sale and I'm delighted that I did. It's a fantastic product, I love the automatic timer and the three brushing settings”
We really appreciate your feedback! We're thrilled to know that you’re satisfied with your purchase, and we agree, the automatic timer and brushing settings make it a great product. Thanks for choosing us!
