“I very much like this water flosser but nearly as important, is the customer service that Spotlight offer. It is second to none. I would highly recommend this product, and this company”
We appreciate your feedback Valerie and your support of Spotlight Oral Care! We are happy to hear you have enjoyed your interaction with our customer service team.
“Delighted with my blush pink sonic toothbrush starter pack. Love the long lasting battery and all the different settings plus the timed brushing per zone. Only flaw is that the brush heads don’t sit totally flat in the travel case which means it doesn’t close properly.”
We appreciate your honest feedback Michelle! It is really good to hear you are happy with your toothbrush. I am very sorry to hear you are having trouble with your travel case- that should not be the case at all. Please feel free to reach out to our customer service team at info@spotlightoralcare.com so they may take a look into this for you.
Thanks for sharing your feedback Annie. Our offers goes to everyone who subscribes to receive email or sms with our offers, we also have sales from time to time on our websites. We appreciate your custom.
“I purchased a toothbrush in December it stopped working a few weeks ago I contacted spotlight and I got a replacement a few days later I am very happy with the service”
Thank you for your kind words Christy! We’re delighted to hear that you’re happy with the service you received and that your replacement toothbrush arrived quickly. We really appreciate your support and are always here if you need anything in the future!
“Disappointingly, I am finding this product very unnerving to use. I have a relatively small mouth & teeth and when the back of the brush head inevitably touches another tooth, it makes an unpleasant ‘grating’ noise! (Most frequently felt when cleaning the backs of my upper teeth) Also I find the sound for setting 2 (clean mode) extremely high pitched. Additionally, I am finding it very difficult to get used to the tingling sensation on my tongue. My partner feels the bristles are rather soft and the oscillation doesn't feel as effective a cleaning method as our previous electric toothbrush.”
Thank you for sharing your experience with us Jill. We’re sorry to hear that you’re finding the toothbrush uncomfortable to use. It can take a little time to get used to the sonic technology, especially if you’ve been using a different type of electric toothbrush before. You might find it helpful to start on the sensitive mode (setting 1) for a few days to allow your mouth to adjust before gradually increasing the intensity. As for the tingling sensation and high-pitched sound, these are normal with sonic brushing and usually become less noticeable with regular use. We’ll also pass on your feedback about the brush head and bristle firmness to our product team for review.
“My teeth feel really clean after using your sonic toothbrush as opposed to ordinary electric toothbrushes. A great find, if a little expensive but at my age it's important to look after ones teeth!”
Thank you so much for your lovely feedback! We’re delighted to hear that you’re noticing such a difference with your Sonic Toothbrush – it really does make all the difference to that fresh, clean feeling. We completely agree – looking after your teeth is so important, and we’re thrilled to be part of your routine!
“The electric toothbrush and the heads are okay but the tube that the ultra whitening toothpaste is in is awful. The exit hole for the toothpaste gets all clogged up blocking the hole. Also the last quarter of toothpaste is very difficult to get out of the tube. This REALLY needs redesigned. If not I think I will change to another toothpaste.”
Hi Liam,
Thank you for your honest feedback Liam. We’re sorry to hear about the issues you’ve experienced with the toothpaste tube. We really appreciate you sharing this with us, and we’ll be sure to pass your comments on to our product development team for review. In the meantime, a helpful tip is to store the tube upright and give it a gentle tap on the counter before use to help prevent clogging and make it easier to dispense the last of the toothpaste. We’d love to keep you as a customer and are committed to improving our products based on feedback like yours.
Thank you for your wonderful feedback Andy! We’re so pleased to hear that you’re happy with the quality of our products and our service. We truly believe in offering great value and it’s fantastic to know this has been your experience. We really appreciate your support!
“Have been using the Spotlight Pro since the beginning of the year, and am super happy with it. Have just ordered replacement heads, and the service and speed of the order arriving is excellent.”
Thank you so much for your kind feedback Sharon! We’re delighted to hear that you’re loving your Spotlight Pro and that your replacement heads arrived quickly. We really appreciate you taking the time to share this with us.
If you ever need any tips or support, we’re always here to help!
Thank you for your kind words Nigel! We’re delighted to hear that you found our website easy to use and that your order arrived quickly and accurately. Your positive feedback means a lot to us!
“Love the product but I feel that the Spotlight Pro( my brush) is unstable standing alone. I have to leave it lying flat. Not the end of the world but a broader base may work better?”
Thank you for your feedback Carol! We’re so pleased to hear that you love your Spotlight Pro toothbrush. We appreciate your suggestion regarding the base design — feedback like this is incredibly valuable and will be shared with our product team for future consideration. Thank you again for taking the time to share your thoughts!
“We received our children's electric toothbrush a few weeks ago. My son has been great with it ever since, bushing until the timer turns off automatically. This is a fantastic product from a fantastic company that provided excellent support when we had an issue with one of our purchases. I recommend them strongly to anyone.”
Thank you so much for your wonderful feedback Laura! We’re delighted to hear that your son is enjoying his new toothbrush and making the most of the built-in timer — that’s exactly what we love to hear. We’re also thrilled that you’ve had a great experience with our support team. Your kind words and recommendation mean the world to us!
“The customer service has been exemplary and my new Sonic Pro toothbrush is amazing. I’ve been very impressed with Spotlight and I look forward to using more of their products in the future.”
Thanks for taking the time out to leave us such a kind review John! We are delighted to hear you are happy with your new sonic pro and with the service our team has provided.
“Excellent company. I have bought many products and my toothbrush and flosser. Everything has been excellent. If there is ever a problem the customer service team sort it out quickly and to my satisfaction. I have no problem recommending Spotlight Oral Care”
