“I rate the spotlight oral care toothbrush. Its not cheap, nor is it over priced but overall has a good level of quality to it. This latest order was for replacement heads. Ordered made and shipping is now linked to Amazon. I don't have an Amazon account. The product hasn't arrived. The shipping tracking is all over the place and invites me to log into a different named persons Amazon account to view the details! Some data misuse going on here. After a week I emailed Spotlight, no reply! So I found a contact number and rang them after and several attempts I got through speaking to Orna. She was apologetic said she'd look into it and ring me back the same day to confirm what was happening. What happened? She didn't call back, nor did she email. 9 days later still no delivery. Next steps is disputing this on my credit card followed by researching a new toothbrush from a different provider then placing my review on Trust Pilot. Desperately bad, things go missing but when you get the chance to recover it and put it right don't operate as badly as this.”
Thanks so much for your review Peter. A member of our team has reached out to address your concerns. We’re working to resolve the issue with your order. Thank you for your patience.
“Great electric toothbrushes, charge lasts for ages, much longer than any other electric toothbrush we have had, it's nice to be able to buy the brush hesds separately too.”
“My toothbrush stopped working after only a few months I emailed Spotlight and within a day I received a reply stating they would send a replacement email which came within a week of sending an email. Excellent customer service”
“When I first started using your products I found them great They seem to come to a certion point and stop Whitened all front of teeth but between them not great”
Thank you for your feedback! We’re glad to hear you’ve found some aspects of the product beneficial. We appreciate your input on areas for improvement and will take your comments into consideration to enhance our offerings. If you have any further questions or need assistance, please feel free to reach out!
“Excellent product.. I had the older model a few years ago but lost it travelling
I recently got the pro and within a week there was a remarkable difference including stains removed”
“Bought the spotlight toothbrush but had some sort of fault. The team was very efficient and professional and had my issue sorted within a day. Very happy with the customer service and the product itself.”
“I think the tooth brush is generally the best I ever owned and for the price I think it’s very reasonable it feels like u been to the dentist each time you clean your teeth the only thing I would change is more choice of vibrant colours of different tooth brushes to choose from”
“This is the second time I have purchased the wrong heads for my toothbrush. I really don’t see the need to have different fittings for every product. Very frustrating and not cheap. It would encourage my decision not to buy this brand.”
Thanks so much for your review. A member of our team has reached out to address your concerns. We’re working to resolve the issue with your order. Thank you for your patience.
“I love their products, the toothpastes are excellent, just ordered my second sonic toothbrush as they are amazing (reason for 4 not 5 stars is that the first sonic toothbrush broke after 2 years and I’d hope they’d last a bit longer)”
Thank you for your feedback and for being a loyal customer! We’re thrilled to hear you love our products and that you’re enjoying your new Sonic toothbrush. We’re sorry to hear about the issue with your first toothbrush. We’re constantly working to improve our products and appreciate your input.
“Unfortunately my order was delivered to the wrong
Address twice. When I told you, my complaint was
dealt with promptly, but nevertheless the second
delivery has not arrived yet. Obviously you do not
use a reliable courier, but it is not your fault if they
get things wrong. I will be a bit wary about the placing
of my next order. Kathy Gardiner”
I’m really sorry to hear about the ongoing issues with your delivery. I understand your frustration and appreciate your patience as we work to resolve this.
If you have any concerns about your next order or need further assistance, please don’t hesitate to reach out. We’re here to help.
