Hi Baiant, thank you for taking the time to send us your feedback. We are very sorry to hear you are unhappy with the price of our replacement heads. Our packets of replacement heads have been designed to last 9 months per purchase and our team do their best to have great deals on for our customers as often as possible. I will make sure to pass your feedback on to our team for review as we can always improve and your feedback is truly valued. Please don't hesitate to reach out to us any time, wishing you a lovely day!
“The four speeds are very effective although the vibrating sensation takes a bit of getting used to. I don’t like the shape of the toothbrush head. It should be round and smaller to get into all the crevices between your teeth. I have stopped using it for this reason and gone back to my old electric toothbrush. If you ever create a round head toothbrush I would try it again .”
Hi there, thank you for taking the time to leave us a review. We are delighted you have chosen us and thank you so much for your support! Our Sonic can take a little getting used to at first, this is completely normal! We would recommend starting off using the sensitive setting and then you can work your way up if you wish but you can continue to just use the sensitive setting if you find it works for you.
The oval shaped toothbrush head has been specially designed by our dentists to ensure that those little spaces between your teeth that can be hard to get to are reached and to ensure your gums are adequately cleaned. If you have any questions or concerns however, don't hesitate to pop our CS team a message any time and we'd be happy to chat and advise!
“I have had expensive Phillips sonic care products (over 3 times mores expensive), which I have had to repair myself! This does everything that the Phillips product does, but cheaper and better. The design is more ergonomic, the charger less cumbersome and head connection more flush and doesnt gather as much grunge! A great product I would recommend without hesitation. Dr Dave Quinn”
Thank you for your amazing review Dr David! We are so happy to hear you are pleased with your new Sonic Toothbrush and we will be sure to pass on your feedback to our product development team. Thank you for your feedback, your support and custom means the world to us! Anything you need, pop us a message any time!
“Absolutely amazing products, I had the Oral toothbrush but recently upgraded to the Pro bundle and the paste and powder really does the trick ;-) Can heartily recommend the the strips as well, all in all worth every penny!”
Thank you so much for your amazing review! We sincerely appreciate your loyalty and support and we are thrilled to hear that you are loving our products. Your recommendation of our strips is also greatly appreciated.
Thank you again for your lovely feedback and for being a loyal customer. Should you ever need any assistance or have further inquiries, please don't hesitate to reach out. We are always here to help.
Hi Jordan, thank you for taking the time to leave us this feedback. We are very sorry to hear you have yet to receive your order, this is not our normal standard. Please don't hesitate to pop our CS team an email or a Whatsapp at a time that is convenient for you and we'll get this sorted as quickly as possible. Anything you need, please do let us know.
Thank you so much for your review Beveley. We really appreciate your honest feedback for our team and we are delighted you are loving our whitening products. Thank you for your kind words!
“Excellent brush, gives a really nice clean. Far superior to the Philips sonicare £250 toothbrush i had previuously (which also kept breaking!)
The button is very nice!”
Thank you so much for taking the time to leave us this fantastic feedback! We are absolutely thrilled to hear you are happy with your new Sonic Toothbrush - it means the world to us! Thank you for your support and custom, don't hesitate to reach out any time!
“I find the replacement heads very expensive. It's a shame that one can only get heads that fit from Spotlight. In the past I bought a new electric brush rather than pay £20 for replacements.”
Hi Beverley, thank you for taking the time to send us your feedback. We are very sorry to hear you are unhappy with the price of our replacement heads. Our packets of replacement heads have been designed to last 9 months per purchase and our team do their best to have great deals on for our customers as often as possible. I will make sure to pass your feedback on to our team for review as we can always improve and your feedback is truly valued. Please don't hesitate to reach out to us any time, wishing you a lovely day!
Hi Steve, thank you for taking the time to leave us a review. We appreciate your custom and support and we're delighted you are loving your new Sonic. We are very sorry to hear you have had a negative experience with our marketing comms, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and get this sorted for you as quickly as possible!
Thank you for your kind review and feedback Izabela! We are thrilled to hear you are enjoying your new Sonic Toothbrush! Your support and custom mean the world to us. Thank you! Wishing you a lovely week x
“Ordered two packs of the wrong toothbrush heads by accident.. who knew there was two types that look almost identical. Advise checking which toothbrush you have before ordering replacement heads”
Hi Sadbh, thank you for taking the time to leave us your feedback. If there's anything we can do to help the situation, please don't hesitate to reach out! In the meantime, we will pass on your experience to the wider team. Thank you for your support and we hope you are loving your Sonic!
Thank you so much Stephen! We truly appreciate your support and are delighted to hear that you are enjoying your new Sonic.
If you have any further questions or need any assistance, please don't hesitate to reach out. Thank you once again for choosing Spotlight Oral Care and for your kind words.
“Hi I bought this for my husband he absolutely says it the best one he has ever used his old one needed charging every other day. he has used this now for three week and still no need to charge really happy teeth have never felt as good thankyou”
Thank you so much for your wonderful review! We're thrilled to hear that your husband is enjoying the new toothbrush, and it's delivering the lasting performance we aim for. Your feedback made our day! If you ever have more insights to share or questions, feel free to reach out. Wishing you both continued happy smiles!
“Love this toothbrush & the whitening products. My teeth feel clean & fresh. I can see that my teeth don't look as discoloured as before. Being 64 I doubt they'll ever be sparkling white but I'm happy so far in the couple of weeks that I've been using it there has been a definite improvement in how they look & feel. The product is also well-made & easy to use.”
Thank you so much for your review! We're thrilled to hear that you're loving our toothbrush and whitening products. Your satisfaction and positive feedback mean the world to us. If you ever have any questions or need further assistance, feel free to reach out. Cheers to healthier and happier smiles!
“I have purchased the whitening strips and toothpaste as well as the accelerator gel. I love your products. My teeth look brighter already and the toothpaste makes your mouth feel so fresh and clean. You've given me my smile back! I'll be ordering regularly, that's for sure!!”
Thank you so much for your kind words! We're thrilled to hear about your positive experience with our whitening strips, toothpaste, and accelerator gel. It's wonderful to know that we could help bring back your smile. We truly appreciate your support and look forward to serving you regularly.
Thank you for your kind words Sally Owen! We're delighted to hear that you had an excellent experience with our service. Your satisfaction is our priority, and we look forward to serving you again in the future.
“I've never been convinced by all the hype about sonic toothbrushes, but I can honestly say my teeth have never felt so clean and smooth for years - amazing! I love the fact that the toothbrush head is so small, so gets into all the awkward place, that the bristles are so soft, and that it holds its charge so well. The only 2 drawbacks are that you have to keep your mouth shut around the toothbrush while brushing otherwise it splatters a LOT, and that the replacement heads for the toothbrush are very expensive.”
Thank you for your genuine feedback! We're thrilled to hear that our sonic toothbrush has exceeded your expectations, providing a clean and smooth feel. We appreciate your insights on its features. Regarding the concerns you raised, we'll certainly take them into consideration for future improvements. We understand the importance of a comfortable brushing experience. If you have any further comments or suggestions, please feel free to share. We value your feedback and are committed to continuous enhancement.
