Irish Gold Bullion (also trading as UK Gold Bullion) Reviews

Name: Irish Gold Bullion (also trading as UK Gold Bullion)
Address: Irish Gold Bullion24 The CrescentMonkstownDublinA94 W7W4, Monkstown, Dublin
Rating: 1.30

1.3 Rating 56 Reviews

0 %

of reviewers recommend Irish Gold Bullion (also trading as UK Gold Bullion)

Company Reviews

Questions

Metrics

1.3

Based on 56 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

01 280 7067

Email:

sales@irishgoldbullion.ie

Location:

Irish Gold Bullion24 The CrescentMonkstownDublinA94 W7W4
Monkstown, Dublin
A94 W7W4

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thought it was only fair to update my review from below. I have now received my gold which I’m thankful for but not the silver I ordered. I’m assuming this will come in time. My advice to the guys in charge would be to keep customers informed as I wouldn’t have minded the delay at all if there was some customer service.”

Helpful Report

Posted 4 years ago

“There is no customer service at all. Never pick up the phone, never respond to emails, never deliver the purchase. Stay away from this company if you do not to lose your investments. I wish I never started with them.”

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Posted 4 years ago

“Completely understand that business conditions are really tough right now so have avoided doing this until this point. I’ve tried to get in contact numerous times by email and phone to no reply - all I wanted was assurances around my order placed just over a month ago. That’s at best rude and at worst theft if this continues much longer.”

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Posted 4 years ago

“One of the worst companies I ever had to deal with. No answer to my emails and promises after promises. After 19th days since I ordered, all I got was only half of my order. They didn't even told me that they wont be sending my full order. And now, guess what? I can't even get my money back! I've called them 2 times already and send them an email, but nothing. The lady that I've talked with "will deliver my masage", (her words not mine). I would strongly recommend you to stay away for them.”

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Posted 4 years ago

Hi Daniel, thank you for a review, Unfortunately due to the current COVID-19 situation there have been delays to orders. We have contacted directly to explain next steps and options. Please feel free to contact us directly via email if you'd like to discuss further.

Posted 4 years ago

“Beware! My order is from end of March. Now is end April and still waiting. I've contacted the company three times in the past month and everytime the same promise: No problem. We'll ship your order on Monday. A few Monday's passed and so far no sign of delivery, no sign of refund and no word from Irish Gold Bullion.”

Helpful Report

Posted 4 years ago

Hi Daniel, thank you for a review, unfortunately due to the current COVID-19 situation there have been delays to orders. We have contacted directly to explain next steps and options. Please feel free to contact us directly via email if you'd like to discuss further.

Posted 4 years ago

“Order 000243, money received one week ago, but still no confirmation that the order has been allocated. I tried to contact them several times via phone and email, they stay unreachable. Even during the lockdown, they should have at least updated their vocal message response or the website saying that they are not operational! Or just close all sells. So you buy the item, pay your money and stay in a perfect limbo! Next step will be calling the force order if no news from them shortly.”

Helpful Report

Posted 4 years ago

Hi Nathalie, thank you for a review, unfortunately due to the current COVID-19 situation there have been delays to orders. We have contacted directly to explain next steps and options. Please feel free to contact us directly via email if you'd like to discuss further.

Posted 4 years ago

“I never get and update until i ask for one. I have placed an order for like 11 days now and also sent my sensitive document like my passport and card copy and still have no concrete update.”

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Posted 5 years ago

“As confusion over order, had to make contact to ensure order was being processed, if I didn't it would have been left in limbo. Date given for shipment was inaccurate by a week. Then got UPS delivery confirmation for 1st Feb, took day off work to sign for delivery. Never arrived and got mail at 9.17pm saying delivery for 2nd Feb. I contacted UPS to complain and they didn't care. Overall experience was poor, wouldn't use irish gold bullion again. UPS are hopeless.”

Helpful Report

Posted 5 years ago

Hi, Thanks for your order and review, and apologies for the difficulties with your order processing. Unfortunately we had some internal changes when your order came through and we can only apologise for the delay with sending your order. We're glad that you have now received your order and if there's anyway we can assist you with a future order, please feel free to contact us directly and we'll be more than happy to help. Regards, Nick

Posted 5 years ago

“I think you just need to proactively provide more information to the customer about a timeframe for delivery. Also maybe provide an alternative delivery address - rather than just the home address”

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Posted 6 years ago

“I never received my gold bullion”

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Posted 6 years ago

Hi Richard, Thank you for your review. We're pleased that this issue has since been resolved. Regards Katie

Posted 6 years ago

“placed an order in the weeked , on monday they wrote me asking for documents to verify my identity which ive sent , 2 days later they just send me a message notifying me that my order is canceled”

Helpful Report

Posted 6 years ago

Hi Aihab, At Irish Gold Bullion we run various checks to ensure all orders are private, secure and non-fraudulent. Unfortunately, our automatic checks informed us that multiple countries were associated across your IP address, credit card and delivery address. As previously mentioned we can still process your order if you pay via bank transfer. You can contact us if you have any further questions. Regards, Katie

Posted 6 years ago

“The gold still hasn’t arrived and your asking for a review”

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Posted 6 years ago

Hi, Thank you for your review. We're pleased that this issue has since been resolved. Regards Katie

Posted 6 years ago

“Plastic on back of silver bullion was split when opened parcel on delivery. It is now air exposed.”

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Posted 6 years ago

Hi, Thank you for your review. We're pleased that this issue has since been resolved. Regards Katie

Posted 6 years ago

“Great Delivery Service. Coins delivered were in not so good condition.”

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Posted 7 years ago

Dear David, Thank you for your feedback. I am sorry to hear about your disappointment with our products. Please contact us directly where we will be happy to exchange the coins for you.

Posted 7 years ago

“I ordered a few small gold coins, they arrived , out of their plastic holders, they were knocking together I am glad I did not order south African rands. Laurence”

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Posted 7 years ago

Dear Laurence, Thank you for your feedback. We will be introducing new packaging's to our coin products shortly to ensure the situation does not arise again. If we can be any further assistance please do not hesitate to contact us.

Posted 7 years ago

“I received delivery of my first gold coin quickly enough but later found out that the coin was very overpriced in comparison to other suppliers. I would recommend looking around more before jumping in to purchase.”

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Posted 7 years ago

Thankyou for your review. We're sorry to hear that you feel the pricing at the time was not as competitive as what was available on the market. Since your purchase in June we have worked hard as a business to negotiate better rates with our suppliers. This has allowed us to operate at very low margins and pass these savings onto our customers. We're proud to say that we offer some of the best rates on the market. We hope you'll consider us again in the future with that change in mind. If you'd like to discuss anything please feel free to contact us on 0203 600 7067. Many thanks

Posted 7 years ago

Irish Gold Bullion (also trading as UK Gold Bullion) is rated 1.3 based on 56 reviews