UKSoccershop Reviews

Name: UKSoccershop
Address: 42 Mote Hill, Hamilton
Rating: 1.33

1.3 Rating 355 Reviews

7 %

of reviewers recommend UKSoccershop

Company Reviews

Questions

Metrics

1.3

Based on 355 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

42 Mote Hill
Hamilton
ML3 6EF

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UKSoccershop 1 star review on 1st September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PLEASE DO NOT USE !!! PLEASE DO NOT USE !!! may look like the best variety and selection online BUT TAKE HEED do not order from these worst Customer service Ever !!!!!!!!! Sent for order ! Arrived=missing 2 training tops informed uk soccer shop there reply was the items have been scanned and sent ? You have received the parcel ? Yes i did missing 2 training tops value £87.98 Set up dispute with pay pal There are siding with shop on this as Delivered ??? No body denying a parcel tracked arrived but it was short of 2 tops ! I have asked for the post lable weight from royal mail as i have the very small bag and 1 item only so another 2 top would never fit in the size They also do not send a delivery note so you can't check I have used this company many times though out the years not always plain sailing with them but this is the last straw ! And i will make sure people can make there own minds up Of who is telling the truth here! I also will be in forming trading standards , And small claims court , Who's word would you take on A poor service and diabolical blatant dishonest approach to trading ! So who do you believe i have proved myself , Shaun Gettings MBE P.s. in future Kitbag i would recomend !”

Helpful Report

Posted 5 years ago

“I ordered a football top for my husbands birthday, but it never arrived! I emailed them, but got no response. I tried to call them, but the phone number doesn't connect. I am now trying to get a refund through PayPal. Never try and order anything from UK Soccer Shop, because they are definitely criminals trying to steal your money.”

Helpful Report

Posted 5 years ago

“Ordered 2 football shorts. One was delivered. No communication regarding the 2nd. Went online and it said the product was out of stock. Requested refund. One month later still not received refund or any communication from vendor. Terrible”

Helpful Report

Posted 5 years ago

“Awful customer service. Ordered a product 3 weeks in advance and was told 3-5 day delivery. It didn't arrive after two weeks so I called and phone line does not connect ever (tried 10 times) Emailed and Biju repied that my product would arrive on time. It didn't and now they have ignored all my emails asking for a refund of postage for the poor service provided. Even after saying I would post bad reviews if I dint get a reply I still have not had a reply. Avoid this shambles if you want something to arrive on time.”

Helpful Report

Posted 5 years ago

“I can only echo the vast majority of negative reviews . Impossible to get any response from the firm and product simply keeps showing “ pre-ordered “ I assume this is a fraudulent company as the telephone number shown for customer service is unobtainable”

Helpful Report

Posted 5 years ago

“I purchased an Adidas jersey for my son last summer. I ordered a Large and UKsoccershop sent me a shirt labeled US Large. This summer I ordered another Adidas jersey in a Large. This time, they sent me a Medium and said that they refused to return it because a US Medium is a UK Large, despite the fact that Adidas sizes their shirts on the US system. They refused to do anything to remedy the situation. I will never buy anything from this shop again!”

Helpful Report

Posted 5 years ago

“My order, #XXXXX is apparently in a Pre-Order status. Why? None of the items ordered stated that they were back ordered in their product description. I paid for the 2nd day delivery because I’m taking my son to two games...soon. How can they guarantee that this won’t happen again in the future if I purchase through them? If other items are ready to ship then ship them & don’t expect me to pay for an additional shipping cost due to the lack of communication on your end regarding product availability...ship them. In other words, don’t sell items you do not have in stock. I’d hate for this to be the 1st product review for the 2019-2020 Barca shirts, but it will be shortly if this issue is not remedied in a timely fashion. Cheers, Matt”

Helpful Report

Posted 5 years ago

“Without doubt, UK Soccer Shop is a fraudulent company. Indeed, any positive reviews you find on Trust Pilot are guaranteed to be fake; created by the same imbeciles profiting from YOUR hard earned money. Look elsewhere on line. There are thousands of people sharing their stories as to how this company ripped them off. Here's my own: I ordered a jersey which UK Soccer Shop's extremely convincing website flagged as "available now." I selected the jersey, put it in the cart, and chose "Next Day Delivery" via DHL. With the promise of a tracking number I logged onto my account that evening and it read "processing." I gave it to the next morning where it read "processing." Yet another day later, having not received my shirt as promised, I checked again: "pre-ordered." Is this really a company you want to be dealing with? Please check elsewhere on the internet for reviews and stories regarding UK Soccer Shops horrific abuse of consumer trust. Do try phoning their customer service number and hear for yourself that they are only their to take your money. Nothing more. Purchase your merchandise straight from the club or authorised provider.”

Helpful Report

Posted 5 years ago

“I ordered a football shirt based on the previous good reviews that I had seen about this company on another review site. Paid for premium delivery, received processing email then heard nothng else. No shirt which was a gift from a group- so now I am £80 out of pocket as I will have to but this again. No customer service, no telephone service connected, no answering of emails. I am informing Trading Standards. Do NOT use this company.”

Helpful Report

Posted 5 years ago

“I canceled the order the same day I placed it, because I bought it for someone and they went and bought the same item in Central London. I tried to call them and emailed them but no one answered or returned my call up to this day. I even emailed simon@uksoccershop.com, but no one responded, so I'm stuck with the item that I paid £80.24 for and it's no good to me. The authorities should revoke there retail license...bastards.”

Helpful Report

Posted 5 years ago

“Ordered a shirt and still waiting for the shirt 2 weeks later. The lack of communication is very poor, wish I never brought it from here Would be better for anyone to order from somewhere else.”

Helpful Report

Posted 5 years ago

“Appalling company,selling items they don't have in stock. They don't answer the phone,reply to emails and give an automated reply via twitter and impossible to cancel order. It's now been 7 weeks since item purchased and still nothing. AVOID AT ALL COSTS”

Helpful Report

Posted 5 years ago

“fraud site. Ordered a jersey was charged right away and a few days later the site told me i never ordered anything.”

Helpful Report

Posted 5 years ago

“Ordered a football shirt with a name printed on the back. They spelt the name wrong, and have since refused to respond to emails to rectify the problem. Appalling service, they should be shut down!”

Helpful Report

Posted 5 years ago

“I was happy with the service I received, the delivery was fast and the item was described. Can't complain.”

Helpful Report

Posted 5 years ago

“for the 3rd time in a row I been charged for an item that they do not available ,Customer care does not answer my email ,twice, a refund is written that processed,still waiting for it 15 days later. Very unhappy in situation I been some sort of regular customer.”

Helpful Report

Posted 5 years ago

“It's a very good shop and fast as well so well done to staff, I'm happy with them.”

Helpful Report

Posted 5 years ago

“AVOID AVOID AVOID AVOID AT ALL COSTS - DODGY COMPANY.”

Helpful Report

Posted 5 years ago

“DO NOT ORDER FROM THIS DODGY COMPANY Paid nearly £50 for a Kids footy shirt with around £9 for next day delivery, didn’t receive anything for three days, then when I received the parcel I got a old Barcelona shirt (with Henry on the back...hasn’t he retired?) and a tshirt featuring Ronaldo at Real Madrid...really?! He doesn’t even play for them! Sent an email had no reply, sent another and got a reply saying my order was damaged (yeah right) and what I received were mystery gifts. My 9 year old was NOT impressed on his birthday. Emailed and called with no reply. Am now reporting to my credit card company as fraudulent! WANT A FULL REFUND.”

Helpful Report

Posted 5 years ago

“Ordered a shirt which was never delivered and they never replied to any of my messages. Avoid and never order from this fake website.”

Helpful Report

Posted 5 years ago

UKSoccershop is rated 1.3 based on 355 reviews