UKSoccershop Reviews

Name: UKSoccershop
Address: 42 Mote Hill, Hamilton
Rating: 1.33

1.3 Rating 354 Reviews

7 %

of reviewers recommend UKSoccershop

Company Reviews

Questions

Metrics

1.3

Based on 354 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

42 Mote Hill
Hamilton
ML3 6EF

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UKSoccershop 1 star review on 1st September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very late delivery Very late delivery, (well over 3 weeks! ). Zero communication. I had to make a PayPal claim, at which point they sent the order, but still gave no reply to my enquires.”

Helpful Report

Posted 5 years ago

“Very late delivery Very late delivery, (well over 3 weeks! ). Zero communication. I had to make a PayPal claim, at which point they sent the order, but still gave no reply to my enquires.”

Helpful Report

Posted 5 years ago

“Liars and con artists. quote 2-3 days for delivery and then send different details on confirmation. 2 weeks later try to deliver a the item that was no longer requires. dont respond to customer emails and dont have a phone number”

Helpful Report

Posted 5 years ago

“Falsely advertised a product and then refused to make good on it. Do not recommend buying from them”

Helpful Report

Posted 5 years ago

“had purchased a sports top on the website and realised the top is not suitable for me and tried to cancel within a few minutes of purchase but customer service number no longer exists.Tried cancelling via their customer service email address but still got no response.I had to take out a paypal dispute and eventually got my money back.Never again.”

Helpful Report

Posted 5 years ago

“Poor service. 4 months since the order was placed; items still not sent - just stating on backorder. UKSoccership still have my money and no communication about the goods being sent (or even when/if they will). Telephone service to discuss with customer services is none existent. Message system is poor and you do not get messages back. Shop with them at your peril. The 75% of 1 star reviews tells its own tale”

Helpful Report

Posted 5 years ago

“Ordered item that was delivered faulty. there was a burn mark on the item. took 4 days for someone to respond to my email. then they told me I had to send the item off for investigation. i needed it for the following week for a birthday and they ignored that. asked them to send a replacement at the same time - they said no. impression i got was they would receive the item and make out it was faulty due to me even though the complaint was made 5 mins after the first item was received. asked about refund policy. ignored and never replied. absolutely shocking service - the website is a lie - there is no number at all. what fraudsters. IGNORE. i wish i had spent more money on a legit site”

Helpful Report

Posted 5 years ago

“It is now 55 days since I ordered and paid for a tracksuit top and bottom which was to be delivered to the United States . The items have not arrived and UK Soccer Shop will not refund the money or replace the lost items. In fact they have spent most of the time tell me that it is my responsibility to locate and expedite the package. I have had to file a PayPal claim in a attempt to resolve the matter”

Helpful Report

Posted 5 years ago

“absolutley terrible placed a order a year ago still havent recieved my goods please stay well away from this site”

Helpful Report

Posted 5 years ago

“Buyer Beware! We placed an order for a Large soccer jersey for our son's 11th birthday. The jersey was advertised as 81 cm in length and as for 11/12 year olds. The jersey comes in and it is a Medium, and is only 44 cm in length. I tell the company the same, and they indicate it is a difference between the UK and US and refuse to accept and responsibility. Apparently, the shirt is 44 cm in the US, and will convert to 81 cm when sent back to the UK. This is not a reputable company.”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS COMPANY. Just go to official sites for your gear, may cost a few pounds more but you can rely on the service. First order from these guys the wrong size was sent, then ordered an in stock replacement on next day delivery, £8.50 next day charge, 5/6 days go by no item. Called number to get a message saying, “ This number is no longer accepting calls”!! So after multiple emails i’m told top is not in stock and they’ll send out when they can, they were happy to take the money for the order and the next day postage though! After multiple emails being ignored I eventually got through and cancelled the order. No refunds appeared after about two weeks so AGAIN multiple emails, eventually told i’ll be refunded for both items, again no refund, AGAIN, you guessed it multiple emails and an eventual refund, however just a random amount way below the price of the items......more emails.....now just being ignored. These guys are happy to take money straight away but never deliver and are near on impossible to contact if something is wrong with your order. So in conclusion to reiterate DO NOT USE THIS CONPANY, just go to official sites.”

Helpful Report

Posted 5 years ago

“Ordered soccer kit for 7 year olds Xmas end of November,socks are faulty,rang customer service,sent 2 messages,NO REPLY TO EITHER,opened dispute with c card to resolve!! NO CUSTOMER SERVICE ,AVOID AVOID AVOID.......”

Helpful Report

Posted 5 years ago

“Ordered a 2019 ireland rugby shirt from this company and was sent a cheap polo shirt! They do NOT respond to emails and their contact number does NOT accept calls! Ended up opening a dispute case with paypal to get a refund! Question is would i recommend purchasing from this company? Plain and simply the answer is NO. AVOID THIS COMPANY LIKE THE PLAGUE!!!!”

Helpful Report

Posted 5 years ago

“I have not recieved anything, they sent PayPal a tracking number saying delivered. Not sure to who as I havent. I lost £80. Disgusting!!! They failed to provide me with the signature.”

Helpful Report

Posted 5 years ago

“I ordered a top for my hubby way before Christmas then it came no tags or anything just in a bag was way over sized kept sending them messages to get a return organised finally go the form Sent it back cost me £7 to get it signed for but now no contact no refund or smaller size offered what a rip off this company is”

Helpful Report

Posted 5 years ago

“Same as everyone else. Only the shirt arrived before Xmas. No contact and just a message posted against the order to say out of stock with the shorts and socks and these are on backorder. When I go to see see if I can still buy them they are still taking orders for the same products and indicated as in stock.”

Helpful Report

Posted 5 years ago

“UKSoccerShop claim to have a returns policy, if the item is unused and has the tags intact. However, good luck if you actually try to return anything - the modus operandi appears to be to accept the request, ignore it completely and then close the window for returns. I'm no longer convinced the company is entirely legitimate - it certainly isn't accountable for honest return requests.”

Helpful Report

Posted 5 years ago

“DO NOT TRUST! Order arrived with missing items. I did receive a refund for one of the items after chasing for the payment, it was considerably longer than stated on the email. I have neither received the other item or had a refund despite numerous emails.I am now being ignored.”

Helpful Report

Posted 5 years ago

“Do NOT order from this website. Not to be trusted. They take your money and when you try to follow up after a problem wiht your order, you cannot contact them. The phone number on the website is fake and the customer contact form, which claims you will receive a response within 24 hours, goes unanswered. AVOID!!”

Helpful Report

Posted 5 years ago

“Ordered two kits for Christmas, both were personalised with son's name. Both shirts definitely authentic and delivered within timescale.”

Helpful Report

Posted 5 years ago

UKSoccershop is rated 1.3 based on 354 reviews