UKSoccershop Reviews

Name: UKSoccershop
Address: 42 Mote Hill, Hamilton
Rating: 1.33

1.3 Rating 354 Reviews

7 %

of reviewers recommend UKSoccershop

Company Reviews

Questions

Metrics

1.3

Based on 354 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

42 Mote Hill
Hamilton
ML3 6EF

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UKSoccershop 1 star review on 1st September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t received my order and all phone numbers do not work. AVOID this company.”

Helpful Report

Posted 1 year ago

“We purchased a custom Scotland jersey in April 2023. As of September 2023, we have still not received the item. Despite multiple attempts to request a replacement or refund, the customer service team claims we are outside the time frame. There are no time frames mentioned in the terms and conditions on the website.”

Helpful Report

Posted 1 year ago

“Bought 5 shirts with sleeve patches, all shirts arrived without sleeve patches. One bnwt shirts arrived dirty, two shirts advertised with a sponsor arrived minus the sponsor, again bnwt. Got offered a refund for the patches and £10 off each sponsorless shirt, accepted this. No email replies no refund since. Absolutely shocking all around”

Helpful Report

Posted 1 year ago

“I placed an order 1 month ago and have still not received it for our sons 10th birthday”

Helpful Report

Posted 1 year ago

“Avoid at all costs, terrible customer service and do not deliver”

Helpful Report

Posted 1 year ago

“Ordered shirt over 4 weeks ago and although I have chased them using the ‘order status’ method they request you to many times, I have had not a single acknowledgment or response. Dreadful service and communication”

Helpful Report

Posted 1 year ago

“I ordered a footbal shirt which i paid £122.82, my order got rejected and finally got a refund for only £99.94. My son really wanted this shirt so he ordered from Teamzo and funny enough same experience and still waiting for my money. My guess as the emails have the exact format are the same company. DO NOT BUY from UKsoccershop or Teamzo, they should have out of stock on their website but no they take the money and don’t refund the full amount”

Helpful Report

Posted 1 year ago

“Please please do not order from this company!! I ordered an arsenal jersey in January & still have received it today had to get the bank involved as they wouldn’t reply to my emails, couldn’t get through to them on the phone!Have received my money back from the bank”

Helpful Report

Posted 1 year ago

“Ordered a top as a gift. Within 24 hours was advised item packed and given to courier. In fact courier received item 8Feb. Three attempts at getting delivery forecast were ignored CAVEAT EMPTOR !!”

Helpful Report

Posted 1 year ago

“I took a job as a warehouse manager within this company. The owner Simon Pretswell hasnt been to the warehouse in 3 years. I was offered another job at another company whilst with them and decided against it. Worst thing ever, I set up his preowned shirt side of the business, then received an email informing that my services are no longer required for no apparent reason. This man is a parasite and has no respect for customers or his staff”

Helpful Report

Posted 1 year ago

“after a long wait, the super cheap Pakistani clothing arrived for which I paid the top price. I feel cheated and will put UKSoccershop in the spam folder and soon forget. they deliver junk for a lot of money and the printing is completely lousy. Don't buy anything, you will lose your money on poor quality clothing without a model.”

Helpful Report

Posted 1 year ago

“I ordered a football top for my grandson on 6th December 2022, costing £112, I still have not received the top. I have emailed numerous times, but they do not respond. Asked for a refund 2 weeks ago, still waiting 😡 I am now taking legal advice”

Helpful Report

Posted 1 year ago

“This company is terrible. Won't respond. Have been Paid and don't care. Can't even do track or trace. Ordered 15th December and still nothing put in perspective order placed with another company in same location 10 days ago and arrived today. Legitimate tracking provided every step. What a joke.”

Helpful Report

Posted 1 year ago

“AVOID AVOID AVOID I ordered a football shirt on 2nd January 2023 and it finally arrived today, 26th January. The company only contacted me when I took action on them through PayPal. They ignored emails, their voicemail on their landline was full and would not take any messages. The tracking using their own website was useless. I will never use this company again. Keep your customers informed at every stage Answer queries within 24 hours Ensure your voicemail isn’t full so that people can actually leave a message. Better still, answer the phone!”

Helpful Report

Posted 1 year ago

“From December I am still waiting in refund as was advised it was processed. They sent a last season football strip instead of training top charged £47. Just about to report the matter back to my Credit card as they will raise this with the company I am advised today. Given all the terrible reviews they have I think trading standards need to get involved! Also you cannot call this company.”

Helpful Report

Posted 1 year ago

“Shipping was horrible we ordered it on the twenty first and it’s still not here! Never order from this company please!”

Helpful Report

Posted 1 year ago

“I don't believe I will ever order from this company again. Original delivery date was Jan 6, 2023. It is now January 19th and still have not received my grandsons order. Tracking is also a mess. I don't recommend this company.”

Helpful Report

Posted 1 year ago

“Ordered 5 jerseys for my kids for Christmas on 11/24. Website said ships in 3-5 days or longest 28 days. Two weeks before Christmas it still didn’t ship, so I reached out. They said they were so busy with orders they couldn’t give me an estimated timeframe. They said it would be 28 days or more and then transportation time to another place before shipment- which was not mentioned. I followed up 2-3 more times with the same response that could provide no detail. These didn’t arrive by Christmas and instead of my kids getting actual gifts, they got pictures of their gifts. Another 3 weeks later we’re still waiting- but the items have “shipped”- although all of a sudden two of the five jerseys are on a back order all of a sudden for an undetermined amount of time. I now see all the bad reviews of this company and wish I had earlier on. I have lost so many hours following up on this order. If your lead time changes- you should have a notification on your website. If something is back ordered- the customer needs to know that BEFORE they order. Extremely unprofessional and feels like they are stealing money given they can not provide any kind of timing on the last two jerseys.”

Helpful Report

Posted 1 year ago

“Terrible service. I paid for two day shipping and the order has not gone out over a month later. I contacted customer service multiple times and they don't know where my order is. I reply to them and get no response. Reported to my credit card company. This is awful. All around.”

Helpful Report

Posted 1 year ago

“Ordered a lg youth Soccer jersey for my grandson and after a month they sent a medium. After sending picture of the tag and label they said it was a lg and it was my fault. Sending back to uk costs $30.00. What a racket!”

Helpful Report

Posted 1 year ago

UKSoccershop is rated 1.3 based on 354 reviews