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UKSoccershop Reviews

1.3 Rating 359 Reviews
F
Happiness Grade
F

Refund - Difficult

33.33%
Industry Average
Also known as Racecrate same people. Returned my jacket as poor quality and fit. Paid £148.50 two months later still no refund despite being told daily the my refund will be done that day. Beware absolute scammers. Don't try to phone them as the number listed is unobtainable. Still to this day no refund they have kept my money.
posted 3 months ago - Anonymous
Asked for a refund of my money, status update etc.
posted 3 months ago - Claudia Bestman
Can’t put no stars Absolute fraud of a company - don’t respond to emails/complaints Ordered kits over a month ago for Christmas and never received them. Been emailing daily since and nothing. I want a refund and again not getting a response - next stop trading standards and whereever next I need to go! Absolute rubbish company! Please avoid
posted 3 months ago - Nedal Al-Chamaa
Just read these reviews, nothing has changed with uk soccershop. I’m waiting for refund, i returned goods bought online, they were too big. I had email saying goods were received by them and refund was being initiated. Now they say that whoever signed for my return of goods doesn’t work there. Even wrote letter of complaint to owner of company, no reply from him so Im going to trading standards
posted 5 months ago - ""
I bought an Olise Bayern Munich shirt costing nearly £100, They sent me number 14 on the back but he wears number 17. They have ignored all emails for a return or refund. ABSOLUTE DISGRACE AVOID AT ALL COSTS YOU WILL BE SCAMMED!!!!!!
posted 7 months ago - Paul
They refused to refund me so I got my bank involved and Trading Standards.
posted 8 months ago - Jo
I REPEAT DO NOT EVER EVER USE THIS COMPANY!! THEY ARE FRAUDULENT SCAMMERS PLACED AN ORDER FOR OVER £200’s AND NEVER RECEIVED MY GOODS!! THEY REFUSE TO REFUND ME HAVE BEEN IGNORING MY EMAILS BUT REPLYING BACK TO MY FAMILY MEMBERS WHO ARE ACTING AS IF THEY WANT TO PLACE AN ORDER IN WHICH THEY RESPOND BACK SWIFTLY!! PRAYING ANYONE WANTING TO USE THE UKSoccershop CHECKS OUT THEIR REVIEWS!! TERRIBLE CUSTOMER SERVICES SIMON YOU ARE HORRIBLE YOU STOLE FROM A MOTHER WITH TWO CHILDREN IN THE MIDDLE OF THE COST OF LIVING CRISIS!!! SHAME ON YOU!!! ABSOLUTELY DISGUSTED!
posted 8 months ago - Anonymous
I asked Kelly, the sales rep for UK soccer Shop for a refund, but they would not replace the shirt without me returning it, which I did.
posted 1 year ago - Jason
Absolutely the worst interns of customer service! Ordered 3 products and these dumb fools did not manage the delivery with DHL, hence it was returned to them. I requested for a refund and after constant emails, this theiving company has stolen my money and not come back to me through email! Avoid shopping here. I’ll be seeing these scumbag thrives in small claims court
posted 1 year ago - A G C
Avoid at all costs. Sold me 4 products that were out of stock but listed as in stock fought them for 5 weeks for my 250.00 back and still waiting. Emailed several times to be told sorry error in our refund system. Still waiting order was placed 11/12/2023 now 2/01/2024. Useless scamming company avoid if you don't want to be messed around!
posted 1 year ago - Stacey Storey