Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.32

2.3 Rating 165 Reviews

32 %

of reviewers recommend Ulta Beauty

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Metrics

2.3

Based on 165 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went in to the store in Homestead Fl. I have a friend and an adult child who are Transgender. Since the election in’24 I am in constant fear and anxiety for their safety. I wanted to see if it would be a safe place to bring my friend for some makeup tips or if they would be ridiculed or stared at. Alysha was so understanding , friendly and reassuring an insisted that my friend would be treated in a professional and accept way. I get emotional even talking about my fears for them , especially now. Alysha took the time to acknowledge my fears and was very empathetic. She then informed me that they have a full salon in the back for hair, etc. I had no Idea. I have curly hair and I have been going to the same stylist since 1987 I just wanted to make you aware of what a treasure you have in Alysha!”

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Posted 1 month ago

“Black Friday is always crazy but Jordan took plenty of time to help me find the perfect fragrance for my daughter even with so much going on around us. Bailee was also very kind at check out.”

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Posted 1 month ago

“Terrible customer service. Packages missing items and they don’t refund or send the missing items.”

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Posted 1 month ago

“I recently visited Ulta Beauty at 25 Hazard Ave, Enfield Ct. and had an unpleasant experience with the customer service. I was shopping till the closing time, since I wasn't aware that they were closing early tonight and while I understand the staff may have been ready to end their shift, the employee I interacted with was rude, unfriendly, and clearly upset that I was the last customer. She was so much rude that she didn't even talk properly on a Thanksgiving eve either to me or my daughter. When I asked for assistance (for price check at the counter), she responded in a curt and dismissive tone, making me feel like I was a burden rather than a valued customer. Her attitude and lack of willingness to help were unprofessional and made the entire experience uncomfortable and I literally felt terrible. I understand that everyone has long days, but customers deserve respect and support regardless of the time. I recommend that the staff receive training on maintaining professionalism and a welcoming demeanor, even during closing hours. This experience was extremely disappointing for me and my daughter, and I hope Ulta Beauty takes steps to ensure future visits are more positive. I've had better experiences at other locations and hope to see improvements here. Though I don't wish to mention more of the employee details on this platform but would request Ulta beauty to please take necessary steps to ensure that no such instance would happen in the future.”

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Posted 1 month ago

“I had a makeup appointment for my bday on Nov 23rd at 3:30 they called me at 12pm and canceled and then laughed like it was funny.”

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Posted 1 month ago

“I am a loyal customer with Ulta in Kissimmee and the one located in The Loop, Store 335 and I just wanted to say the customer service there is the absolute worst I have ever experienced!!! No one offers help the team just chats with each other and the manager on duty was rude and offered no service !!! The manager just walked around the store and never once did I see her or her or her team offer anyone assistance! But they are quick to tell you not to touch there products and if you do then you need to buy ! Which is ridiculous when regardless you buy and return !! They need a class on how what “great selling strategies” are if they want to keep working !!”

Helpful Report

Posted 1 month ago

“***DO NOT OPEN AN ULTA CREDIT CARD.*** I was approved for the Ulta MasterCard. I usually do not open store cards but they offered a savings of $40 and I agreed. About 30 days later the statement arrived but was apparently delayed and arrived after the due date. I went online and paid the bill in full immediately. Also messaged their online chat so they were aware of what happened. Fast forward 2 months and I receive a call saying my statement is past due. I said no, it was paid in full. Come to find out they changed a late fee and a second late fee on a late fee and interest. I asked why I hadn't received a statement and she said I enrolled in online statements. I said that I hadn't and this is exactly why, if I don't see a bill, I don't know a payment is due. So I had to call the credit card customer service and they were only willing to give me a partial credit for $15 (only half of one of the late fees.) on a balance of $63 of fees. I have never been treated like this. Late fees on top of late fees, is that even legal? So then I said I wouldn't pay the fees and they said an additional late fee will be charged every month with interest on the balance. Then I said cancel the card, she said if it cancelled the $15 credit they did give me would be reversed and if not paid I would have additional charges. What the what??? Do not open an Ulta credit card. Comenity is not a reputable company. I will never shop at Ulta again!!,😠😠😠”

Helpful Report

Posted 1 month ago

“Hi, my name is Michelle and I went to Ulta about 8 months ago give or take and bought your concealer after my daughter told me to try this product. I get it home and didn’t try it for about 6 months but then started . I do like the concealer but noticed after a month the bottle broke at the neck but I didn’t care that much I just kept it up right but then after about another month I was getting sparkles from the paint on the bottle on my face it was very annoying. I spent 29.00 for the concealer which is way more than I ever spent for any concealer before I thought if I return it to Ulta they would exchange it for me. They said they couldn’t as it seemed empty, which it wasn’t and held it upside down and poured some of the content on their key board. The manager looked at me like I was white trash and said “ sorry no”. I had boughten it on my Ulta card as it tracks my purchases so they could track that I bought it from them. They said they couldn’t help me at all. I asked them for your business number and the manager reluctantly looked it up for me. This product packaging is awful and you should know it. I can’t wrap my brain around how much money I spent for a product that can’t spend enough money for a good container. I will send you some photos Thank you for your time Michelle”

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Posted 2 months ago

“I went to the St. Peter’s, MO store yesterday and I witnessed how an employee was poorly managed in front of me. I work in the HR/TA field and I’d have never allowed this manager treating the employee this way. Bad image for the store and for the company.”

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Posted 2 months ago

“Karen, at the Greenville, SC Woodruff Rd location performed an amazing Benefit brow wax service for me this morning. My brows look fantastic ! She was very engaging & professional. I would highly recommend her !!”

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Posted 2 months ago

“I went into Ulta in Mobile, Al and received the BEST service by Hunter Lyons. He is absolutely AMAZING. He made this older lady feel better and picked out the perfect foundation for “mature skin”. Thank you sooo much Hunter!! Keep smiling 😁”

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Posted 2 months ago

“This review is of a stylist at the Old Spanish Trail location of Ulta Beauty in Tucson, AZ. I brought a picture to the stylist, who claimed her mother wore the same style her whole life. Anyway, the top of the hair was supposed to be long, down to the chin, with side bangs that could be pushed behind the ears. Then there was another short layer that barely went to the bottom of the neck. When my haircut was done, it was very short on the top, barely reaching an inch and a half in most places, especially the crown! The bottom portion of my hair went to my shoulders giving me a very ugly "mullet" style. This all from a stylist who claimed to have 28 years experience. I was so angry once I was home and washed my hair and realized what a horrible cut I received. I paid premium price for a good stylist, only to have received much better cuts at Supercuts. Of course, I immediately went online and cancelled the 6 weeks trim that I had already scheduled. It will take me a couple of years for my hair to grow out so I can finally get the damage totally repaired. It makes me want to never get another haircut once this mess is fixed!”

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Posted 2 months ago

“Double charged me - spoke to 5 people there - they put me on phone with a call center in Jamaica it took 2 hours a clerk did a credit and it never posted”

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Posted 2 months ago

“I placed an order online, but it got canceled for no reason. When I called customer service, they told me I could run inside the store and get it. This has happened before and they don't seem to understand that the purpose of ordering online is so you don't have to run inside the store and stand in a checkout line.”

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Posted 2 months ago

“I have never in my life felt something so good.just bought bon dia travel kit and I am thrilled.it smells good and works better.thank you so much .I am 73yrs young”

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Posted 2 months ago

“I had a great color and cut with an awesome discount. However the girl in the front whom checked me out today was quite rude and needs to be retrained.”

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Posted 2 months ago

“So I made a hair appointment, the stylist was very unprofessional when I went so she could look at my hair. She kept telling me how she charges an hour . Then today I get a call from one of the store manger she was also unprofessional. Ulta in Indiana has gone down hill bad .”

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Posted 3 months ago

“I placed a order yesterday over $200.00 then today get a email for free products so I called to have this added to my order I was told NO I need to cancel the order wait 5-7 business days for my refund then reorder and add the free gift WTH really what kind of company is this Never again will I order from them Lost my business and will tell all my friends and family not to order from them either. Bye”

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Posted 3 months ago

“I would give minus 1000 stars if I could.Ulta has double charged both my daughters debit cards on separate occasions. One for 400.00. The latest for 143.00. Sept 27th. They literally will not refund the double charges. It takes weeks and weeks and so many phone calls and emails. We still haven’t received the refund of the double charges 143.00 that they robbed us of. DONOT SHOP AT ULTA. Go anywhere else. If u must shop there and support these criminals, shop with cash only. DO NOT PUT YOUR CARD IN THEIR MACHINES.”

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Posted 3 months ago

“I stopped into the Cornerstone Ulta in Centennial, CO today to find a red lipstick, and I can't say enough good things about Joey! Joey took the time to show me every red lipstick Ulta sells, and we narrowed it down to the one we both liked. I also asked for help with a foundation, and he color matched me perfectly. Then mentioned that I need white makeup for a costume, and he suggested mixing a white concealer with my foundation. I went home and tried them on, and the look is perfect! Joey is fantastic! Thank you for spending so much time with me.”

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Posted 3 months ago

Ulta Beauty is rated 2.3 based on 165 reviews