Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.48

2.5 Rating 218 Reviews

35 %

of reviewers recommend Ulta Beauty

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Metrics

2.5

Based on 218 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was possibly the second time I was in Ulta. Breanna helped me this evening. She listened to what I was looking for and selected tester and products. This was a friendly and helpful young woman. She is definitely a plus for your store. Carol Smoot”

Helpful Report

Posted 4 weeks ago

“I ordered products on sale and could not get the payment to go through successfully. I texted and called the customer service staff and was assured they would have it corrected within 48 hrs and the sale prices would be honored. I contacted them again after 4 days and got the same runaround. They told me to enter another card...try again. All the things I tried with the first representative i spoke with. Then told me the again it had been escalated. I looked at the bag of products and the prices had doubled as they were 1 day beauty steals. I've never encountered such poor customer service from a company. I'm uninstalling the app and shopping at sephora and other places in the future. It appears that their customer service reps are offshore and sending pre-written emails and reading from scripts.”

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Posted 4 weeks ago

“I love the products, but the credit card Ultra provides is difficult to pay. The company to pay is Comenity. When you try and pay by a debit card, they ask for a phone number and NONE of the numbers you enter works for enrolling online payment. It is ridiculous!! You have to give a phone person your social security to get it paid or add it to the website. I don't know about you but giving my social to a complete stranger is NOT going to happen! I cut up the card and will no longer use it!”

Helpful Report

Posted 1 month ago

“Camy, from the ULTA Beauty store on W. Chandler Ave, Chandler, AZ was a darling! She was so patient, courteous, helpful, gentle and understanding. I have never had such a pleasant experience shopping for make-up/skincare as I did that day and my ULTA bill reflects it! She was a great listener and despite my being repetitive, she maintained her politeness and kind-hearted demeanor. I will definitely be returning to this store and hope Camy will be there to assist! As for the store itself, I love the selection they currently have. What I do wish they would improve on is the lighting. For a store where color matching is crucial, I would hope they upgrade accordingly to better assist us customers with our decision-making process which could ultimately lead to increased sales and decreased returns.”

Helpful Report

Posted 1 month ago

“Eithen was super awsome helping me find the color of the foundation that I needed because I hadn't bought it in a while and the color had rubbed off on the makeup I had so I didn't know what color it was and he was super amazing helping me take care of this I am a return customer and I appreciate him so if you come in here you might want to ask for his help cuz he's super amazing”

Helpful Report

Posted 1 month ago

“I just visited Alta on Military drive in San Antonio Texas started , with no greeting I noticed two women came in behind me greeted oh yeah I'm African-American everybody came in and got a greet and did you need some help except for me a young lady by the name of Catherine came to my aide as I was about to exit because I felt slighted thank you so much Catherine for your assistance and your kind words they meant a lot thank you for the excellent customer service”

Helpful Report

Posted 1 month ago

“I ordered the Very Good Girl Glam Eau de Parfum online from Ulta Beauty, but I only received the free gift. I've called, and I was told to wait 24 to 48 hours for a call back.”

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Posted 1 month ago

“Horrible! Had a receipt and still couldn’t return an item because I didn’t have an account! I will NEVER purchase any thing from ULTA again. Never!”

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Posted 1 month ago

“I cannot say enough about how much i love Toni Cásale! She does amazing color / highlights! For anyone looking for a professional hair stylist in the Bee Cave area , look no further! You won’t be disappointed!”

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Posted 1 month ago

“I want to give Skhai her flowers she helped me get my order with her friendly kind customer service your attitude and friendly customer service will take you along way I love to see people smile that’s why I love doing DoorDash keep up the great work Skhai”

Ulta Beauty 5 star review on 8th March 2025

Helpful Report

Posted 1 month ago

“I had a horrible experience at Ulta! I went in to get a haircut and dye my hair. When Jenna put the dye on my hair and two minutes later my scalp started burning. I let Jenna know and she just handed me a comb. After 30 minutes later Jenna washed my hair and it was burnt. It smelled burnt. It took me months to get a refund. They advise me instead of getting the refund to get a gift card and purchase stuff from their store to fix my hair but in the end they knew they were wrong and I ended up getting my refund.”

Ulta Beauty 1 star review on 8th March 2025

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Posted 1 month ago

“I ordered an ULTA GIFT CARD for my Granddaughter's birthday. She still doesn't have it and I ordered it, as a gift to be mailed to Her house. I ordered on 02/22/25. Still nothing. I contacted Dominic P. and spoke with Rebecca today and she issued a refund. That's all fine and good but this doesn't help my sad Granddaughter. Now, if the card was to ever show up it's going to invalid and a huge disappointment to my Granddaughter. BUYERS BEWARE. I found out by calling the ULTA/CASH STAR number today that there's a FEDEX option. This is the only way to track and hopefully ensure delivery. I didn't see that option when purchasing the card.”

Helpful Report

Posted 1 month ago

“Bait and switch for the buy 1 and get 40% off of 2nd item. Gave the 40% off of inexpensive items even though had 2 of each and full price for the 2 more expensive items. Very deceitful. I will never purchase another item for ULTA again. There’s nothing they have that I can’t purchase elsewhere and rest assured I will purchase it elsewhere from now on.”

Helpful Report

Posted 1 month ago

“I placed an order online and every time I checked the status it was waiting to be shipped. Of course they took my money. I tried chatting with them and they stated I had wait 8 days. Next time I will order their products through amazon. I'll get it right away and if not, they will at least make good on it.”

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Posted 1 month ago

“I came into the store looking for a gift for my daughter and I was greeted by a kind face who helped me find what I was looking for. The employee Lily was so helpful and caring about my needs and made me very happy with my purchase.”

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Posted 1 month ago

“If I could I would give a zero for the Ulta store located in Hickory. When I ask about a National sale for Black History month I was told that it was only offered for certain products and that it was unfortunately only for Associates when I knew it was a lie because my daughter works at Ulta in a different location and all customers there received the discount deal that was promoted for celebrating Black History Month. But I’m not surprised to not be told the truth.”

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Posted 1 month ago

“I loved getting my hair updo by Ashley and my makeup by Breana Cross before going to my first Mardi Gras Ball yesterday evening. My hair and makeup has never looked so beautiful in my life. If you need someone to make you more beautiful for any event I recommend Breana Cross. I am sorry I didn’t get Ashley’s last name but he did an awesome job.”

Ulta Beauty 5 star review on 23rd February 2025

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Posted 1 month ago

“The associates do not abide by their own return policy as stated in their website. I can’t shop in a place like this. FYI you can get 99 percent of this stuff cheaper in Walmart and target.”

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Posted 2 months ago

“I went to the Happy Valley location yesterday. The store was clean and organized. After mulling around trying to figure out a brand and shade for my complexion, Shari approached me. Shari was kind and listened to all of my concerns. Her recommendations were amazing and she saved me time tryng to select the right products. Top-notch employee! Also, I met Bryn who was patient, geat attitude, and assisted me with my points. Happy customer due to these two employees!!!!”

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Posted 2 months ago

“I had a haircut with Claritza almost two weeks ago and my hair was totally butchered.This after showing 3 different pictures and neither one was what I received. Sadly I am the one suffering with this horrendous chop job. The manager was kind enough to compensate me, but that doesn't help me with my current situation. I now have to have this mess taken care of with another hairstylist. Would not recommend this place to anyone. Buying products is one thing. Salon is another story. Bad beyond words.”

Helpful Report

Posted 2 months ago

Ulta Beauty is rated 2.5 based on 218 reviews