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Ulta Beauty Reviews

2.4 Rating 149 Reviews
B-
Happiness Grade
B-

Customer Service - Average

68.97%
Industry Average
Karen, at the Greenville, SC Woodruff Rd location performed an amazing Benefit brow wax service for me this morning. My brows look fantastic ! She was very engaging & professional. I would highly recommend her !!
posted 3 weeks ago - Mary Lewis Friesell
I went into Ulta in Mobile, Al and received the BEST service by Hunter Lyons. He is absolutely AMAZING. He made this older lady feel better and picked out the perfect foundation for “mature skin”. Thank you sooo much Hunter!! Keep smiling 😁
posted 4 weeks ago - Jennifer
I received excellent customer service from Sam at the Woodstock, GA store. I had no idea what to get and she informed me of new products and educated me on the differences matte and full coverage. I am a happy customer 😊
posted 3 months ago - DIQUE CANNON-FINLEY
I went to Ulta Beauty today in the Vancouver WA mall and the customer service was top notch, that is until I walked assed the salon. I was shouted at by the stylist saying that I had a peacock hair do. I’m sorry, but that is very unprofessional. Did she think I was going to get my hair done there if she insulted my hair because it didn’t work. I won’t be back for a while.
posted 5 months ago - Anonymous
Good customer service at the Ulta I go to . Satisfied
posted 6 months ago - Kim
Heather at the Pasadena location for MAC is amazing. She show me a demo of how to apply my makeup for my bday, she was extremely personable and had great customer service. We need more representatives around like Heather! Thanks for all you do Heather!
posted 7 months ago - Allison
I have been seeing Jamie at the Dover, DE Ulta salon for almost a year now. Jamie knows exactly what I want when it comes to coloring and styling my hair. I have never had one bad experience since day one. Also, I find the customer service to be very helpful at checkout and also throughout the store. Thank you, Jamie.
posted 8 months ago - Anonymous
My daughter and I got our hair cuts done a few weeks ago by Libby and Jessica. I cant tell you enough how welcomed we felt. The customer service was through the roof. They educated us on our hair care routines and we both are extremely please with how our hair turned out. We will definitely be returning. Jessica and Libby are amazing.
posted 8 months ago - Anonymous
i worked with them and found the service the best...
posted 10 months ago - Elezabath Venclie
Tamaris was the best customer service person I have met at Ulta in Rehobeth Beach, DE. I have found their other reps rude and dismissive; it has kept me out of the store. But I felt very good when Tamaris approached and offered help. He was patient, knowledgeable, and friendly. I will go back if I can deal with him.
posted 11 months ago - Anonymous