Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.48

2.5 Rating 218 Reviews

35 %

of reviewers recommend Ulta Beauty

Company Reviews

Questions

Metrics

2.5

Based on 218 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5

Visit Website

Write Your review

Tell us how Ulta Beauty made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Years ago I was a faithful Ulta Shopper I bought all of my Cosmetics there. They are no longer competitive in their pricing, their coupons don't work on most of the brands that I buy and quite frankly their stores are dirty. Now I do a Google search and recently I bought my Biolage Hairspray on Walmart's website where it was almost $3 cheaper.”

Helpful Report

Posted 9 months ago

“Michelle A. At Ulta beauty in Livingston has no customer service experience. I scheduled a hair appt with her for 3 and I got stuck in a little bit of traffic and I called 20 minutes before my appt to inform them that the gps said I was going to arrive at 3:15. I arrived at 3:15 on the dot and she had already left the building. Didn't even inform me that she was canceling my appt. Would not recommend!!”

Helpful Report

Posted 9 months ago

“Ms. Paola, was very professional and helpful. She showed a personal interest in helping me with products and the purchases. Paola is an access for the company and the best in she believes in. Best shopping experience on June 14th. Thanks loads! Kindest Regards, Sandi Holland”

Helpful Report

Posted 10 months ago

“Would perfer to give them NO Stars. BAD, bad company. Entice consumer to order on line with a "Free Gift" then blame consumer for not receiving gift. The shipping boxes are also grossly over sized to the point of stupid. No free gift: Never doing business with them again. Consumer BEWARE.”

Helpful Report

Posted 10 months ago

“I went to Ulta Beauty today in the Vancouver WA mall and the customer service was top notch, that is until I walked assed the salon. I was shouted at by the stylist saying that I had a peacock hair do. I’m sorry, but that is very unprofessional. Did she think I was going to get my hair done there if she insulted my hair because it didn’t work. I won’t be back for a while.”

Helpful Report

Posted 10 months ago

“I went to Northbrook Ulta to get my husband cologne for Father’s Day. Nathan Rosado, the Ulta associate, was the most helpful person I’ve ever had help me when purchasing cologne. His recommendation was spot on and the best men’s fragrance I’ve ever smelled! Nathan made my shopping experience so easy & successful. Anywhere he works in his future will be gaining a great asset!”

Helpful Report

Posted 10 months ago

“Haircut by Cindy in Boardman, Ohio. Cindy cut my hair exactly as I asked and it is absolute perfection! Thank You Cindy, I'll be back!”

Helpful Report

Posted 10 months ago

“I had my Hair Highlighted by Karla and WOW, she did an AMAZING job!! I also had an updo and makeup done for my son’s wedding and I couldn’t be more pleased !! I looked and felt BEAUTIFUL !!”

Helpful Report

Posted 10 months ago

“I will give zero star if I can. I placed an order on line and use Apple Pay to pay for the order. However, after the first charged, the online order still won’t let me to complete the order as the “place order” button was still In transparent. I thought the charge didn’t go through so I made another charge. However, nothing happened! A at the same time, I got notified from Apple Pay that I got charged twice already. I called Ulta’s service line and the representative said she can’t do anything. I requested to speak to her supervisor and the supervisor said nothing they can do to complete the order. I don’t understand how they can’t do anything. Just complete the order manually and make sure the customer is happy! If there’s problem on the website and can’t charge the customer, that’s fine. But I got charged twice and you told me that you cannot complete the order! That’s totally unacceptable! Never going back to Ulta Beauty!”

Ulta Beauty 1 star review on 8th June 2024

Helpful Report

Posted 10 months ago

“Eyebrows done by Tori at the Westlake Ohio store a wonderful experience and an awesome employee!!!!”

Helpful Report

Posted 10 months ago

“Pandorah was my stylist - she was awesome. She cut my hair exactly like I requested. I have been going to the same stylist for 20 years but going back to VA to get a hair cut is not practical. I now have found someone here who I trust and is exceptional. Thank you.”

Helpful Report

Posted 10 months ago

“Good customer service at the Ulta I go to . Satisfied”

Helpful Report

Posted 10 months ago

“Just purchased approximately $80.00 of Redken hair products in Petaluma, California - Ulta. The store has advertisement all over the store and shelves - to receive free gift - a Spray Smooth Anti-Frizz with Heat Protection 2.1oz with any $30.00 purchase. When I asked for the free gift she said only while supplies last and they were out. So I asked hmmm when did you guys hang the promotional signs and she replied this morning. So I said, "Oh so you are already out?" She says, "Well we should get our shipment in Tuesday. So I told her, then take the signs down. This is so FALSE ADVERTISING. This is about the 4th time this has happened to me. This should be a class-action law suit for False Advertising.”

Helpful Report

Posted 10 months ago

“Went to get a blow out at the salon. The lady did the best she could but I could tell by the way she was blow drying my hair that she had no experience blow drying thick curly hair. My hair was damp after I left and is now furr frizzy and a complete mess. Wish I had just done it myself, I could have saved 80 bucks, 2 hours of my time and actually liked how it came out 🤦‍♀️😡 I’ll have to do it myself now regardless since I don’t have time to book anywhere else now. It’s Ulta though so I should have known.”

Helpful Report

Posted 10 months ago

“Today I visited Ulta at Del Prado Blvd, Cape Coral FL . The moment I started looking for products I was approached by a very nice young lady, Luciel, who immediately offered to assist if I needed help. She was friendly, gave me promo information and provided product information that simplified my search. I wish there were more people like Luciel in this world. I expressed my appreciation to her Supervisor, Madison, another nice young lady. Madison and Luciel, job well done!”

Helpful Report

Posted 10 months ago

“I placed an order yesterday for same day delivery, today. Ulta changed it to tomorrow instead. I’m going out of town for the week and no one will be here. Ulta refuses to cancel the order. They will refund the delivery fee, but I get to pay for a package that will not still be on my porch after a week. Shop Sephora or target instead. Seriously.”

Helpful Report

Posted 11 months ago

“I just wanted to leave a comment about Gloria at Ulta hair salon in Turlock. I’ve been trying all kinds of salons to find somebody that knows how to cut short fine hair. I paid so much money but then I found Gloria. She did an awesome job and I’m so happy with my hair and she’s a very nice girl, I just want to say thank you to the assistant manager that help refer her and thank you to Gloria”

Helpful Report

Posted 11 months ago

“I was told my package would arrive in 3 days, after 4 days not her yet, I will have to wait for another 4 days.”

Helpful Report

Posted 11 months ago

“I got Alexa I don’t know if her dog died that morning or watt she refused to cut my hair. I had a picture and she said that she would not do it. She was rude. She has no manners and then she just stood there and watched me you could see the reviews for Alta, they’re not great. Alta is the last one that anybody goes to was the last one for me I’ll never go there again.”

Ulta Beauty 1 star review on 3rd May 2024

Helpful Report

Posted 11 months ago

“Went to Ultra Beauty in Lexington today. Victoria was so helpful with helping me find the products I was looking for.”

Helpful Report

Posted 1 year ago

Ulta Beauty is rated 2.5 based on 218 reviews