Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.48

2.5 Rating 218 Reviews

35 %

of reviewers recommend Ulta Beauty

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Metrics

2.5

Based on 218 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Applying for credit at checkout is a joke. They just don't want to give anyone the 20%off when you apply at checkout stating "they need more information." I just bought $112k Escalade, own 3 homes, own out right free and clear Harley Davidson, and an 807 credit score, but " they need more information." Ummm...plenty of other places to shop, and I will! I will NOT set foot in their stores, will not order online, and WILL post this review.”

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Posted 1 year ago

“I received a promo email stating if I spend $50 I would get a free gift. I usually just go into the store but thought I would do this offer. I ordered 4 items, received 2 and didn't receive the free gift. I notified them immediately. Was told they will not send me the free gift but I would get my 2 missing items. Here it is a month later and I have not received my missing items nor a refund. I will not be ordering online anymore.”

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Posted 1 year ago

“was pretty much stolen from, bought a 230 dollar giftcard- was charged for an order that never went through and they haven’t refunded me yet for taking my money”

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Posted 1 year ago

“Jett at the N. Charleston Ulta on Dorchester Road helped me out today. She did a wonderful job and was so helpful to me. I really appreciated her help. As we get older it is harder to find make up that does not look bad and she was very helpful in finding me a great shade and good price point too. Thank you Jett!! Robin”

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Posted 1 year ago

“Heather at the Pasadena location for MAC is amazing. She show me a demo of how to apply my makeup for my bday, she was extremely personable and had great customer service. We need more representatives around like Heather! Thanks for all you do Heather!”

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Posted 1 year ago

“I have been seeing Jamie at the Dover, DE Ulta salon for almost a year now. Jamie knows exactly what I want when it comes to coloring and styling my hair. I have never had one bad experience since day one. Also, I find the customer service to be very helpful at checkout and also throughout the store. Thank you, Jamie.”

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Posted 1 year ago

“I went to ultra in Palmdale, n the employees keep following me around asking me if I need help, i said no, i ask a manager why are you’re employee’s keep following me? What’s the problem? She said oh they do that to everyone, well it makes me feel a certain way.”

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Posted 1 year ago

“I paid way too much money for the beautician to not do what I wanted. She did what she wanted. I sat there for five hours only to come out with orange hair instead of frosty blonde. I paid way too much money and every time I look in the mirror I want to cry now.”

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Posted 1 year ago

“I am a diamond member who loves ❤️ shopping @ Ulta . I use a wonderful master stylist & Every year spend almost daily on beauty steals. I placed an order on 3/15/24 of hairspray I needed soon & today is 4/4/24 & just received?? I asked in the app to please consider sending the me a coupon..making it available @ my local store ..my replies were ignored just responding sorry for late will reship?? Come on Ulta do better ..it's not the product it was corporate who could have just sent to my local store & picked up ..would've saved DAYS!! IT was already paid for ... Really Ulta??”

Helpful Report

Posted 1 year ago

“I went to my account and tried to placed an order probably a month ago, keep in mind I have always do online ordering due to me living far away from an actual store, well I couldn't, tried to explain the representative on the phone that that was really odd since I have at least 30 orders delivered to my adrees on the past, well long story short I couldn't placed my order,and just came back to check on my dollars rewards to be expired!! When do they start with that!!!?? I will promise I won't be buying anything else from ulta, bad service and the rewards now expired, awful.”

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Posted 1 year ago

“I previously reviewed this card, but it got even worse. After i paid the late fees i was illegally charged on a paid off and closed card, i asked the CSA to assure me that i would never be charged another thing or hear from Ulta ever again. She said i wouldn't. I came back from a trip and i had a letter from Ulta that had charged me $2 in integer and a late fee on top of it. I've never had a worse experience with a company or a card in my life. It's exploitation, there's no other word for it.”

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Posted 1 year ago

“My daughter and I got our hair cuts done a few weeks ago by Libby and Jessica. I cant tell you enough how welcomed we felt. The customer service was through the roof. They educated us on our hair care routines and we both are extremely please with how our hair turned out. We will definitely be returning. Jessica and Libby are amazing.”

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Posted 1 year ago

“Ali was very helpful, attentive and knowledgeable when helping me pick out a new foundation today! I would recommend seeing her for any makeup advice”

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Posted 1 year ago

“The beauty salon just cancel’s appointments with out notifying the customer. If the stylist is out or is no longer working at their company. So if I wouldn’t have looked to see when my next appointment is, I would have showed up to these appointments. I am furious, horrible customer service.”

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Posted 1 year ago

“Run, wrong cut, wrong color!!!! Never Again, and I had a senior stylist!”

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Posted 1 year ago

“PAID $27 to get eyebrows waxed. Face was burned by the wax. I have had MANY wax treatment and have never had this happen. Horrible experience doubt I will be back.”

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Posted 1 year ago

“I always go to Ulta at old saybrook and Mary she is so professional and always nice I never go to other to do my hair because she is the best she really know how to make you pretty and she always so happy to ask question .. I love her and she’s really perfect hairstylist..I wish she won’t leave in old saybrook she’s amazing and the best! ❤️😊❤️😊”

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Posted 1 year ago

“Horrible customer service!”

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Posted 1 year ago

“Horrible CS via email phone and chat”

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Posted 1 year ago

“I ordered one item for pickup. I go into the store and there's three people working but they're so busy on their phones and tipping out the hair people that they can't find someone to come to the pickup window for an order I already ordered online to save time being in the store. This is why I'll always shop at Sephora. I never have a problem getting someone to help me there!!”

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Posted 1 year ago

Ulta Beauty is rated 2.5 based on 218 reviews