Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.48

2.5 Rating 218 Reviews

35 %

of reviewers recommend Ulta Beauty

Company Reviews

Questions

Metrics

2.5

Based on 218 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5

Visit Website

Write Your review

Tell us how Ulta Beauty made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a great experience at Ulta in Arlington! Maddy was very friendly and greeted me when i walked through the door, also made the checkout process very smooth and efficient. Arie helped me choose my fragrance and was super friendly and helpful. 10/10 would recommend this location!”

Helpful Report

Posted 3 days ago

“Hats off to Hannah Alsobrook at Ulta in 1960 in Willowbrook! She handled a very freighting situation with ease and care. She kept the store safe and helped everyone get through such a crazy situation!”

Helpful Report

Posted 4 days ago

“I struck gold when I found Gabby at the Ulta at the Rim in San Antonio. I have my hair styled once a week and always look forward to my appointment. Gabby is warm,friendly, and knowledgeable about the hair products, and will often makes positive suggestions. The vibe and the energy from the other stylists helps to make my visit fun.”

Helpful Report

Posted 6 days ago

“During my visit to the Ulta Beauty store on Wendover in Greensboro, North Carolina, I had the pleasure of working with Niya. Her exceptional customer service and dedication to ensuring the perfect foundation match were truly remarkable.”

Helpful Report

Posted 6 days ago

“I shopped at the Lawrence ks. Store . I was about to give up shopping at this store as I could never find someone who was helpful or even acted like I was in the store. This time , however a big 5 stars to Aliyanah (spelling may be wrong ). I was looking for a new foundation and concealer for older dry skin. She introduced me to Estée Lauder and took the time to color match. This lady needs a raise and Ulta needs more people like her .”

Helpful Report

Posted 6 days ago

“I am a customer at the Cartersville, Georgia location. If you want a fantastic make up consultation stop by and visit Deshawns. The absolute best you could find in a person. Always going the extra mile to help you with finding your make up, how you would use and how to get the most out of your makeup. Best of all she recommends what she thinks works best for you and asks how do you feel about it. I recently stopped by to make a purchase and had a question about a diffuser and if she knew anything about the diffuser I was asking about she said a little bit but I will ask the hairdresser about it and will get back in touch with you. Of course Deshawns got back to me with information about the product. Please stop by and introduce yourself tell her Kelly says hello!”

Helpful Report

Posted 1 week ago

“Took my daughter for hair and makeup for her prom. WOW just wow the stylist was amazing so patient and informative. Made my daughter look absolutely stunning. Thank you”

Helpful Report

Posted 2 weeks ago

“I went in for a pretty big haircut for me, as I have grown my hair out for most of my life and got at least a foot and a half chopped off. My stylist, Devlyn Lapp, was so sweet and made sure I was comfortable. My hair turned out amazing, and I couldn’t be happier.”

Helpful Report

Posted 2 weeks ago

“Ulta is an amazing place and it's my personal favorite place to buy skincare. Like drunk elephant,byoma and bubble. I love Ulta and for sure recommend it!!!”

Helpful Report

Posted 2 weeks ago

“Lisa was soooo AMAZING at the Cypress Location! Lisa took her time to help my niece get her new beauty tool belt line of make up and guidance coaching her how to apply her new products. Plz acknowledge Lisa what great customer service she provides educating us with a pure heart making my niece feel so beautiful and confident.”

Helpful Report

Posted 2 weeks ago

“I returned 2 shampoos and conditioners to Ulta, Monroeville. PA. The general mgr., Nancy Urbanek finished the return and was very polite to me. I have fine hair and am trying different shampoos to correct the problem. I visit the store quite often and appreciate the staff members' expertise. I learn something new every time I visit Ulta. Thank you. Pamela Kuhar”

Helpful Report

Posted 4 weeks ago

“This was possibly the second time I was in Ulta. Breanna helped me this evening. She listened to what I was looking for and selected tester and products. This was a friendly and helpful young woman. She is definitely a plus for your store. Carol Smoot”

Helpful Report

Posted 4 weeks ago

“Eithen was super awsome helping me find the color of the foundation that I needed because I hadn't bought it in a while and the color had rubbed off on the makeup I had so I didn't know what color it was and he was super amazing helping me take care of this I am a return customer and I appreciate him so if you come in here you might want to ask for his help cuz he's super amazing”

Helpful Report

Posted 1 month ago

“I cannot say enough about how much i love Toni Cásale! She does amazing color / highlights! For anyone looking for a professional hair stylist in the Bee Cave area , look no further! You won’t be disappointed!”

Helpful Report

Posted 1 month ago

“I want to give Skhai her flowers she helped me get my order with her friendly kind customer service your attitude and friendly customer service will take you along way I love to see people smile that’s why I love doing DoorDash keep up the great work Skhai”

Ulta Beauty 5 star review on 8th March 2025

Helpful Report

Posted 1 month ago

“I came into the store looking for a gift for my daughter and I was greeted by a kind face who helped me find what I was looking for. The employee Lily was so helpful and caring about my needs and made me very happy with my purchase.”

Helpful Report

Posted 1 month ago

“I loved getting my hair updo by Ashley and my makeup by Breana Cross before going to my first Mardi Gras Ball yesterday evening. My hair and makeup has never looked so beautiful in my life. If you need someone to make you more beautiful for any event I recommend Breana Cross. I am sorry I didn’t get Ashley’s last name but he did an awesome job.”

Ulta Beauty 5 star review on 23rd February 2025

Helpful Report

Posted 1 month ago

“I went to the Happy Valley location yesterday. The store was clean and organized. After mulling around trying to figure out a brand and shade for my complexion, Shari approached me. Shari was kind and listened to all of my concerns. Her recommendations were amazing and she saved me time tryng to select the right products. Top-notch employee! Also, I met Bryn who was patient, geat attitude, and assisted me with my points. Happy customer due to these two employees!!!!”

Helpful Report

Posted 2 months ago

“Sheila in the Ulta Beauty Salon in Foley is absolutely wonderful. Her experience and knowledge along with her talent makes it so enjoyable while getting the perfect cut and color. I would highly recommend. Absolutely love her!!!!”

Helpful Report

Posted 2 months ago

“I think I been going to ultra for over a year or 2 years. That is when I met katelyn stark and elaina williams. I really liked them both because they did great job doing my hair. Plus they both are a cool friend. I enjoy going there and they take pictures of me and my cool hair do.”

Helpful Report

Posted 2 months ago

Ulta Beauty is rated 2.5 based on 218 reviews