Ultius Reviews

Name: Ultius
Address: 1201 N Orange St, STE 7038, Wilmington, DE
Rating: 4.90

4.9 Rating 1,338 Reviews

97 %

of reviewers recommend Ultius

Company Reviews

Metrics

Info

4.9

Based on 1,338 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Ultius:

Ultius is the global leader in connecting consumers with qualified American freelance writers for custom writing, editing, and business document preparation services.

MADE IN USA © Ultius, Inc.

Visit Website

Phone:

800-405-2972

Email:

https://my.ultius.com/support/contact

Location:

1201 N Orange St, STE 7038
Wilmington, DE
19801

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Work completed on time and according to instructions. Ordering online is easy and simple.”

Helpful Report

Thank you for your 5-star rating and recommendation! We look forward to working with you in the near future. =)

“Ordering online is easy and fast. Work is completed on time and as instructed.”

Helpful Report

Thank you very much for your 5-star rating! We believe trust is an important factor in all client relationships, so we are so pleased to hear we've won you over! Thank you for your business. :)

“The writer did a great job. I only wish the price wasn't so expensive,”

Helpful Report

“The writers do a thorough job and are on schedule. I just wish the price was less. I had an issue with my order (my fault) but have to pay full amount for a new one”

Helpful Report

“Alicia always takes ownership of her customer service position. I know I can count on her to resolve or expedite my concerns to the next level.”

Helpful Report

Thank you for taking the time to deliver such positive feedback on your experience with Alicia! She is truly dedicated to giving our clients amazing customer service!

“I have been using ultras for a while now and it is a huge life saver.”

Helpful Report

Thank you so much for your 5-star rating! You can always count on Ultius to help you out in your time of need. :)

“Nothing but praise, I've only had a few minor hiccups, but after things were clarified, everything was perfect. I've gotten only A's!!”

Helpful Report

Thank you for taking the time to leave your feedback! We truly appreciate your 5-star rating. :)

“I was helped and my question was addressed.”

Helpful Report

Thank you so much for your 5-star rating! You can always count on Ultius to help you out in your time of need. :)

“The project was carried out in time and completed to my expectations.”

Helpful Report

Thank you for taking the time to deliver such positive feedback on your experience with Ultius! We are happy to hear that your orders met all of your expectations. :)

“This writer is excellent and I would use her again. So far the only real quality one that I have used.”

Helpful Report

“This writer is not able to follow instructions properly. Not interested in any further work with him.”

Helpful Report

Hello and thank you for offering your feedback regarding your writer. To avoid similar situations, our Requested Writer add-on in the order form is designed to block writers and add writers to a favorite's list. This way, clients can consistently work with writers who always meet their criteria. :)

“very good”

Helpful Report

Thank you for taking the time to leave your feedback! We truly appreciate your 5-star rating. :)

“Ultius is awesome and very professional. Top notch !”

Helpful Report

Hi Rob! Thank you very much for your 5-star rating and recommendation! We believe trust is an important factor in all client relationships, so we are so pleased to hear we've won you over! Thank you for your business. :)

“Delia was great and supportive and was very quick to get my issue resolved. It truly is a scary thing to read when someone who took ownership of completing something backs out of it almost at the last minute however Delia immediately found a solution to the problem. Thank you.”

Helpful Report

Thank you so much for sharing your positive experience with Delia! We're so glad she was able to find a quick resolution to your issue and we are very happy to hear that the potential crisis was averted. If you ever need anything, our Client Success Specialists are always happy to assist. :)

“Excellent all around! Thanks!”

Helpful Report

Thank you very much for your feedback! =)

“My experience was not good.”

Helpful Report

Hello and thank you for your feedback. We are sincerely sorry if we did not meet your expectations. If you get a chance, we would like to know what happened, so we can learn from this experience. Please email support@ultius.com. Thank you so much in advance.

“Totally hit or miss. I got one writer who did a great job. Then another writer who wrote like they were 12 years old. Ultius tried to charge me extra for a revision even though they advertise free revisions within the original scope of the paper. Their sneaky way of doing this was to say 'the writer could not make the proposed changes without adding length' and tried to charge me for an extra page. Also... check out all the fake 5 star reviews here. I see they are trying to balance out the bad ones! My advice is to treat anything you receive from Ultius like a rough draft. You will still have to sit and work on it to make it presentable enough to submit. But if you don't have time to start from scratch, it can save a few hours. In the future i will try to find someone local if I need this type of thing done.”

Helpful Report

Hi Sara. We wanted to drop in and say we appreciate your honest feedback. All of our reviews are real and we welcome positive and negative contributions because it helps us better our platform. Clients do have the ability to save writers to a favorite list or block writers in their dashboard. We encourage all of our clients to do this so they can opt to work with writers who have consistently delivered. Our Revision Policy, when it comes to urgent revisions, needs updating, which we are actively working on. Essentially, the writers are freelance so we cannot hold them to a schedule. If a writer is not available to work on a revision, we have to open the order so another writer may claim it. That fee compensates the new writer or encourages the original writer to make time in his or her personal schedule. Lastly, your advice is very good. It's very important to use our platform responsibly and we always recommend using orders as reference materials or foundations. We really appreciate you mentioning that. Thank you again for your feedback. :)

“Delia Is an absolute delight she always goes above and beyond, super helpful, and her high energy is contagious. she made a seemingly bad problem nothing! I'm happy Delia helped me.”

Helpful Report

Hi Carl! Thank you for taking the time to deliver such positive feedback on your experience with Delia! She is truly dedicated to giving our clients amazing customer service

“Very great website.”

Helpful Report

Thank you for your 5-star rating! We look forward to working with you in the near future. =)

Hello and thank you for your 5-star rating and recommendation. We appreciate it! :)

“Very pleased ! Great writer , project on time . Awesome communication with the writer and customer support”

Helpful Report

Thank you for taking the time to deliver such positive feedback on your experience with our freelance writers!

Ultius is rated 4.9 based on 1,338 reviews