Ultius Reviews

Name: Ultius
Address: 1201 N Orange St, STE 7038, Wilmington, DE
Rating: 4.90

4.9 Rating 1,338 Reviews

97 %

of reviewers recommend Ultius

Company Reviews

Metrics

Info

4.9

Based on 1,338 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Ultius:

Ultius is the global leader in connecting consumers with qualified American freelance writers for custom writing, editing, and business document preparation services.

MADE IN USA © Ultius, Inc.

Visit Website

Phone:

800-405-2972

Email:

https://my.ultius.com/support/contact

Location:

1201 N Orange St, STE 7038
Wilmington, DE
19801

Write Your review

Tell us how Ultius made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phenomenal customer service by Delia. Because of her efforts I will be a returning customer. She is the prime example of excellence when it comes to winning the clients heart over with great service.”

Helpful Report

Hi Kevin! Thank you so much for taking the time to leave your feedback. We appreciate your kind words regarding Delia. She really cares about our clients and often goes above and beyond. We're so glad she won you over! Thanks again!

“Phenomenal service, as always! Thank you, Alicia! :-)”

Helpful Report

Hello and thank you for your feedback! We're so glad Alicia was able to assist you. She truly is a gem! Thank you for recognizing that! =)

“Phenomenal service, as always! Great job, Sara, and thank you! :-))”

Helpful Report

Hello and thank you for your 5-star rating! It is the mission of Ultius to provide you with high-quality content and tremendous client support. Sara is wonderful, and we're glad you agree! =)

“Alicia J helped me above and beyond with my questions and did not end the conversation until I was completely satisfied! I couldn't be happier with the customer service that Ultius has proved!”

Helpful Report

Hello and thank you so much for your feedback! Alicia is a gem in our client success team because she really cares about our clients and their experiences. We're so glad she was able to assist!

“Phenomenal service, period! As always, thank you, Sara! :-)”

Helpful Report

Hello and thank you for your 5-star rating! We really appreciate your shout out for Sara. She truly is an exceptional employee! Thank you so much for taking the time to leave your feedback.

“Ultrius is fast and responsive to the needs of Clients. You don’t have to wonder if they understand your needs. They do not only meet your deadlines they exceed it.”

Helpful Report

Hello and thank you so much for your online feedback. When it comes to our clients, we take our response time and your needs to heart. We are very happy to hear that we have exceeded your expectations. We will continue to do just that! Thanks again. =)

“Lizzy was extremely professional and informed about your service. She provided outstanding customer service which I really appreciate.”

Helpful Report

Hello and thank you so much for your 5-star feedback. We think Lizzy is awesome too! We're so glad to know she was able to assist you in your time of need. Thanks again!

“Great customer service with making my order!!”

Helpful Report

Hi Sam! Thank you very much for your online 5-star rating. It's important that we offer our clients 24/7 live support, so we are pleased to know you've found our client success specialists friendly and knowledgeable. We hope to work with you again in the near future. Thanks again!

“I truly can’t express enough gratitude to Brittany J., and Delia! They are absolutely amazing and have always made my ordering and follow-through a pleasurable experience. They both deserve promotions! Because of Ultius, I’ve grasped the concept of quality writing. Thank you!”

Helpful Report

Hello and thank you so much for your 5-star rating! We're so glad to hear Brittany and Delia were there to support you. They really are super nice and dedicated to our clients. We'll pass on your comment to their manager! We also wanted to thank you for using our platform the way it was intended. It is very much a learning experience that is meant to aid you in the future. We look forward to working with you again!

“Ultius deliver with high professionalism. They are timeous and always deliver on schedule. They final output is crisp and perfect. They are always available to answer any questions 24/7. With Ultius, Man You are sure of excellent delivery.”

Helpful Report

Hello and thank you so much for your five-star feedback. We really appreciate your compliment! Each year, we set a higher bar for ourselves, so we are constantly working to keep our platform convenient, professional, and client-driven. We look forward to working with you in the future. Thanks again!

“i have dealt with ultius like more than 8-10 time! and i love it! 3 of the assignments completed by Ultius my professors said they are so good!! i recommended to my friend ultius and i really appreciate that you pick the writers so well! not to mention the fast help i get from your side is great and fast and always give me a solution to my issues! thank you so much”

Helpful Report

Hello and thank you for your five-star feedback! We are completely committed to providing the best for our clients and hope we continue to dazzle you in the future. Thanks again!

“Thank you so much Lizzy Z. for the best customer support! You deserve a 10 stars! :-)”

Helpful Report

Hello and thank you for the five-star feedback. We completely agree Lizzy deserves 10 stars. =) Thank you so much for giving her a well deserved shout out!

“NO matter what I need, Ultius is on the ball. GREAT American writers, attention to detail, and thorough and accurate sharing of information...at a reasonable price. Grateful for Ultius!”

Helpful Report

Hi DCross! Thank you so much for your 5-star rating. We are committed to connecting you with the best American freelancers on the grid and offering down to earth prices. We appreciate your business and look forward to working with you in the near future! Thanks again!

“I have enjoyed the highest level of professionalism, customer service and dedication from your outfit. Your quality of work cannot be doubted”

Helpful Report

Hello and thank you very much for your 5-star rating! We are completely dedicated to providing our clients with the very best, so we appreciate your kind words! We look forward to working with you in the near future. =)

“This site totally rocks. The customer service is exceptional with real people who are genuine and nice. I had a small problem with my paper and was helped graciously by Sara R. Her professionalism and respectful down to earth attitude made my experience worthwhile. What a great employee.”

Helpful Report

Hi Rick! Thank you very much for the 5-star rating! Sara is great! We're so glad she was able to assist you and hope everything was resolved. If you need future assistance, our 24/7 client success team is standing by. Thanks again!

“This is a fantastic site with awesome customer service. I have used this site only a few times, but due to the way the business is run, I will make this my continued site for paper writing, and will gladly advocate this site to all of my college friends.”

Helpful Report

Hi Rick R.! Thank you so much for your 5-star rating. Throughout the years, Ultius has made customer satisfaction our number one objective, so it's awesome to know our platform has met your needs. We really appreciate your business and recommendation! Thanks again!

“They provide professional, efficient detailed work. The writers are responsive and readily available for corrections or concerns.”

Helpful Report

Hello and thank you for your five-star rating! Did you know you can add your previous writers to your favorite writer list? We found that it offers our clients peace of mind when they can select writers they enjoy working with. Once you add your favs to your list, you'll be able to request them directly using our Requested Writer feature on the order page. If you have any questions regarding our Requested Writer feature, a client success specialist will be more than happy to provide more details. Thank you again!

“I had a bad experience with my order because it was not completed as stated in the instructions. This delay the due date of the order with a revision. The revision needed improvement too. This was taking longer than I was expecting. Thankfully, Brittany J. chatted with me and helped me with the second revision with a new order that should resolve and complete the assignment in a decent time. Hope this last revision is the last one.”

Helpful Report

Hi Thunderball! Thank you so much for taking the time to leave your feedback. We are so sorry to hear that your order did not go as you expected, and we hope your revision works out too. We really appreciate your 5-star rating in light of your recent experience. Incidentally, we think Brittany is awesome and are very happy she got the ball rolling for you. Please let us know if you experience any other issues by contacting client success via phone, email, SMS, or live chat. We want to be sure your concerns are completely resolved. Thanks again. =)

“Ultius has been great, always on time with the orders and very professional. Writer "Scorpion 11310" has been the best. "Brittany J," from the support staff team has been really great as well, would highly recommend them for assignments.”

Helpful Report

Hi John! Thank you so much for your feedback. We're so glad to hear you have developed a working relationship with Scorpion 11310! Finding the perfect writer for your needs affords peace of mind. Brittany is awesome too! We value your opinion and recommendation and look forward to working with you in the near future. Thanks again!

“I have nothing to say but good. Tonight Lizzy was most helpful in answering my questions, and made sure they were fully answered. Each time I've needed something (even when stressed) you are all there. I don't know if you added the paypal link just for me (I had major issues with payment once) but-I know that I trust you guys. The ONLY negative is that there's no guarantee of my preferred writer being available. That writer is the BEST, and I hope to always have them on board. Thank you for everything you do for helping lost writers like myself.”

Helpful Report

Hi DC! Thank you very much for your feedback. We agree that Lizzy is awesome! Our client success specialists appreciate our clients and will always do their very best to assist. It's funny that you mentioned adding the PayPal link. We added it based on multiple client requests. When our clients speak out, we listen! We really wish we could guarantee requested writers will be available. Since they are all independent contractors, we probably won't be able to any time soon. We're very sorry about that. At the same time, we are thrilled you found a writer who you enjoy working with! Thank you for being an amazing client. We're so glad we've been able to help out in a pinch. =)

Ultius is rated 4.9 based on 1,338 reviews