Ultius Reviews

Name: Ultius
Address: 1201 N Orange St, STE 7038, Wilmington, DE
Rating: 4.90

4.9 Rating 1,338 Reviews

97 %

of reviewers recommend Ultius

Company Reviews

Metrics

Info

4.9

Based on 1,338 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Ultius:

Ultius is the global leader in connecting consumers with qualified American freelance writers for custom writing, editing, and business document preparation services.

MADE IN USA © Ultius, Inc.

Visit Website

Phone:

800-405-2972

Email:

https://my.ultius.com/support/contact

Location:

1201 N Orange St, STE 7038
Wilmington, DE
19801

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On this day of June, 27th 2019 I called in to Ultius and spoke with a staff member by the name of Lizzy in regards to an order that needed to be canceled. Lizzy was very respectful, kind, helpful and most of all very professional. She assisted me in a timely manner making sure that I was satisfied and needed no further assistance. Thank you Lizzy your awesome!!”

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“Original order was to be due 7/15, just found out it was needed 3 days sooner. Lizzie was able to ensure i will have it in time and was easy to message with her to get it done. Thanks Lizzie”

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“I have been using Ultius for years now and have always received the best work possible! The writers have always gone above and beyond, they all have excellent skills !!:)”

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“I have been using Ultius writing for years now and have always received amazing service! Lizzy has always been wonderful and very helpful!! Amazing customer service :)”

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“Quickly and easily resolved my issue”

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“Other some very minor issues it has been excellent. I am actually quite surprised that this type of service could work so well. Sara has been great and very professional at all times. Keep up the good work and keep the focus on quality and customer service, simple formula, however, it eludes most. Thanks”

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“Sara is very helpful and resolves any issue or questions quickly.”

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Thank you so much for your recommendation and five star rating. We're very happy you took the time to offer your feedback and share your positive experience with Sara. =)

“Excellent always prompt & ontime!”

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Thank you so much for the 5-star rating and your recommendation!

“Always professional and quick response”

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Thank you so much for taking the time to leave your feedback and recommend our platform!

“Sara has been great. She was a great help to while I was trying to place my order. She walked through on the phone. She was very patient”

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Thank you very much for leaving your feedback for Sara! We are committed to giving each client outstanding customer service. It's awesome to hear that you had a positive experience while working with Sara!

“Was a great experience, and the writer was very helpful in the whole process from beginning to end to make it perfect.”

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Thank you so much for taking the time to leave your feedback and recommend our platform!

“Great customer service but very expensive for what you get. The essay is not the best quality for an undergrad essay. The ideas are there but written in very simple English, will be making further adjustments before submiting.”

Helpful Report

Thank you so much for the compliment regarding our Client Success team! We'd love to hear more details about your order, so we can address your concerns regarding the undergraduate freelance writers in our pool. If you like, please email support@ultius.com and reference your order number and your review, so one of our Client Success Specialists may direct you to the most appropriate party. Thanks again!

“My experience with Ultius was great. SHauna H was very nice,helpful,and professional.”

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Thank you for sharing your positive experience with Shauna! We really appreciate it. We look forward to working with you in the near future!

“I needed to ask a question so I signed up for a chat. Shauna was my Rep. She was very kind, timely and resolved my issue quickly. I appreciate having this service available. It was short and sweet. Thank you Shauna, keep up the great work.”

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Thank you so much for the 5-star rating and recommendation. We really appreciate you adding your take on your experience with Shauna's performance as well! She is a rock star when it comes to customer support.

“Always professional and quick response”

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Shelia, thank you so much for taking the time to leave your feedback and recommend our platform!

“everything seem great”

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Thank you so much for taking the time to leave your feedback and recommend our platform!

“The verification process was explained in detail. I feel confident that my information is confidential with Ultius”

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Thank you for taking the time to review our platform! Ultius Identity Verification is an internal security process we have in place for reducing instances of credit card theft, identity theft, and fraud. Our clients' security is very important to us!

“I received my paper on early and it was a great paper. Thank you so much. Alicia J. did a great job and i was able to enjoy my vacation without the stress of a paper. thank you again”

Helpful Report

Thank you so much for the 5-star rating and your recommendation. We also appreciate the shout out to Alicia, one of our Client Success Specialists. She's dedicated to our client base as she believes customer support is one of the most important elements of an online marketplace.

“Ultius provides good service and meets their deadlines. There has only been one occasion when an order was late. If you provide really good details and communicate with your writer, in most cases you will receive a strong product. I always purchase the doctoral level to ensure I receive the best quality writer for m y assignment. There have been some instances when the quality of the work was not top tier, but after notifying the writer, they corrected the shortcomings.”

Helpful Report

Thank you so much for taking the time to respond to our survey. Providing all the crucial details is imperative as it does lead to a stronger product. We appreciate you sharing that tip!

“Lizzy at Ultius is always professional. She cares about the customer. Ultius is awesome.”

Helpful Report

We're very happy you took the time to offer your feedback and share your positive experience with Lizzy! It's nice to hear that our platform has met all your expectations.

Ultius is rated 4.9 based on 1,338 reviews