Ultius Reviews

Name: Ultius
Address: 1201 N Orange St, STE 7038, Wilmington, DE
Rating: 4.90

4.9 Rating 1,338 Reviews

97 %

of reviewers recommend Ultius

Company Reviews

Metrics

Info

4.9

Based on 1,338 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Ultius:

Ultius is the global leader in connecting consumers with qualified American freelance writers for custom writing, editing, and business document preparation services.

MADE IN USA © Ultius, Inc.

Visit Website

Phone:

800-405-2972

Email:

https://my.ultius.com/support/contact

Location:

1201 N Orange St, STE 7038
Wilmington, DE
19801

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient and very knowledgeable.”

Helpful Report

Thank you for the 5-star rating and recommendation. We appreciate you taking the time to offer your feedback!

Thank you for the 5-star rating and recommendation. We appreciate you taking the time to respond to our survey!

“Was a good customer experience by Delia”

Helpful Report

Hi Montana! Thank you for taking the time to leave your feedback regarding your interaction with Delia! We're so glad to hear she was able to provide a positive customer experience.

“Excellent & PROMPT customer service. I would and do recommend Ultius to everyone.”

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Thank you so much for your recommendation! We're so glad to hear that our platform has delivered to your expectations!

“I've used Ultius for 6 months now and have submitted nearly 60 orders. Whenever I've had an issue, Alicia has always gone above and beyond to assist in resolving any issues. Thank you!”

Helpful Report

Thank you for being a loyal client! We really appreciate your time in responding to our survey and sharing your feedback regarding your interactions with Alicia. Thanks again!

“I have used Ultius for 16 papers over the past 2 years. Their service can be hit or miss at times, however, my latest paper, as with most of them, was delivered prior to the deadline. The quality has always been there. I've never received a bad grade and their work is original and has always passed my school's plagiarism chec site. If you give them enough lead time (7+ days) you can end up with a well written product at a reasonable cost. Leave reviews on Facebook or other review sites and you can get discount codes. Sometimes you can even contact Customer Support to get one. If you use them, try to give them as much lead time as you can. Be as descriptive as possible as to what you want in your paper. Upload as many samples and rubrics as you can so that they have a good idea as to the direction that your paper should be written. If you find a good writer, try to request them in the future (There is an upcharge for this.) so that you get the same quality and met deadline as before. As for the "moral" side of using this service; I am a single parent to 2 kids and work 2 jobs to provide for my family. I am working hard towards a degree in order to get a better job/promotion. I simply find myself with no time to do papers sometimes and I use Ultius to help me overcome this.”

Helpful Report

Thank you Edward for your valuable feedback. We love to hear from our clients good or bad because it allows us to keep doing what we are doing or to make vital improvements. In addition, thank you for your tips. While we recognize some clients may need their orders urgently, many clients opt to request later deadlines because the price is significantly less and the writers have more time. As for instructions, what you recommended is vital to an order's success. Every detail matters! We're also glad to hear that you have found the requested writer add-on to be worth the extra 15%. When clients use the same writers, they develop a real working relationship that is built on trust and peace of mind. We wish you the best and look forward to working with you in the near future! Thanks again. :)

“Ultius is great! Quality writers, results, and customer service! Ultius is my go tofor my writing/editing needs!”

Helpful Report

Thank you for taking the time to respond to our survey. We really appreciate the 5-star rating and your recommendation!

“Great service, writers responds to questions and complete assignments on time.”

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“Quick response, writers are professional, and accommodating to needs of the client. Would highly recommend.”

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Thank you for taking the time to leave your feedback! We're so glad to hear that our platform and freelance writers have earned your trust. Thanks again!

“Quick response, professional, and accommodating to the needs of my request.”

Helpful Report

Thank you very much for the 5-star rating! We love to hear from our clients, so we appreciate you taking the time to respond to our survey. :)

“Alicia J was very helpful answering my questions. She was prompt and friend. She did a great job!”

Helpful Report

Thank you so much for offering your feedback regarding Alicia, one of our Client Success Specialists! She is dedicated to providing outstanding customer service and we are so glad you agree.

“Friendly, not combative or condescending, helpful, and quick response. Alicia J. is a pro at striking the right tone!”

Helpful Report

Thank you for giving your feedback regarding your interactions with our Client Success Specialist Alicia! :)

“I have utilized this service on a few occasions and I have not been disappointed. The writers are very professional and the company customer service is prompt if you have questions or concerns. They made my experience very rewarding when I was not able to get things done on my own. They saved me and I would definitely recommend them!”

Helpful Report

Thank you very much for taking the time to post your feedback. We appreciate the recommendation. To hear that your experience was rewarding is music to our ears! Thanks again!

“My experience through ultius has been great so far. Writers and customer support always go out of they’re way to answer my questions and give me what I need.”

Helpful Report

Thank you for taking the time to leave your feedback. We appreciate the recommendation and your 5-star rating! We look forward to assisting you in the near future. :)

“The process has been profoundly convenient and smooth for a busy professional pursuing a massive goal. I am most grateful for the in depth knowledge and professionalism of my writer!”

Helpful Report

Thank you for the 5-star rating and recommendation! Our platform was designed with convenience in mind, and we are so glad you agree. In addition, thanks for giving your writer kudos! Our freelance writers go through a vigorous recruiting process because we want the best for our clients. Thanks for letting us know your writer met all your expectations.

“This is my second time using this company and very happy to be returning.”

Helpful Report

Thank you so much for taking the time to post your feedback. We are glad you're back, and we are looking forward to working with you again!

“Last order was horrible since my order was late. I kept asking for a ETA and I never got one”

Helpful Report

Hi Diana. Thank you for taking the time to respond to our survey. We are sincerely sorry your order was late and your writer did not respond with a specific ETA. To avoid similar delays, please provide all the information a writer may need from the start. We noticed the writer asked a question the day the order was placed, so it's also very important to check your messages regularly. We hope these tips help! Thanks again for posting your review!

“My last experience was horrible because the writer didn’t follow simple direction and delayed my order. I kept asking to eta and it almost felt like the writer was doing it on purpose and took longer for a two page assignment.”

Helpful Report

Thanks for submitting your feedback. We reviewed the order and its messages. Unfortunately, there are no messages regarding an ETA nor a delay. Your requested delivery date was for December 9, 2019. Quality Assurance uploaded the order on December 7, 2019, so it was early. Perhaps you are thinking of another occasion? If you would like to contact us regarding the actual order, please email support@ultius.com. We are anxious to resolve any dissatisfaction. Thank you.

“Ultius submits paperwork one time. For the past couple I have really enjoy their services...”

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Thank you for taking the time to respond to our survey! We look forward to working with you again in the near future.

“shauna was awesome! quickly helped me figure out my issue”

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“Wow. What can I say. I could not use the paper that was written for me. It was slightly off topic, and only one of the resources were up to date. There were no URL’s or doi’s (I looked all of them up). Oh well I guess that’s what I get for trying to cheat. Lesson learned and I ended up writing my own paper. I also believe that this service should match up writers expertise to the subject that is being studied.”

Helpful Report

Hi Christine. Thank you for your valuable feedback. As of now, we have a series of filters that work behind the scenes to match up writers. Your suggestion is a good one! We will forward your feedback to the appropriate party. We are sincerely sorry your order did not meet your expectations. Your experience is not really indicative of our platform, so we contacted the Refund Department on your behalf. Their hours of operation are 9 am - 5 pm PST Monday through Friday. You should be hearing from them on January 15. If there is anything else you wish to discuss, please email support@ultius.com and reference your order number and review, so Client Success can forward your message to their manager and she will contact you directly.

Ultius is rated 4.9 based on 1,338 reviews