Ultius Reviews

Name: Ultius
Address: 1201 N Orange St, STE 7038, Wilmington, DE
Rating: 4.90

4.9 Rating 1,338 Reviews

97 %

of reviewers recommend Ultius

Company Reviews

Metrics

Info

4.9

Based on 1,338 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Ultius:

Ultius is the global leader in connecting consumers with qualified American freelance writers for custom writing, editing, and business document preparation services.

MADE IN USA © Ultius, Inc.

Visit Website

Phone:

800-405-2972

Email:

https://my.ultius.com/support/contact

Location:

1201 N Orange St, STE 7038
Wilmington, DE
19801

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using Ultius for a while now and anytime I have any issues they are always quick to respond and resolve. In this instance Delia from the Client Success Team did a fantastic job resolving the issue with my order. I had placed in order, and no writer had accepted it on the day it was due. So I reached out and told the client success team, where then Delia found a writer to work on my order, as well as compensate me for the amount I paid when my original timeline was not reached.”

Helpful Report

Hi Lindsey! Thank you so much for your 5-star rating, recommendation, and trust. We're very happy to hear that Delia was able to assist with your concerns! If you ever need anything, our 24/7 Client Success Team is here to help. :)

“It’s been a great experience and when I need revision Lizzy was a great help in handling the transactions quickly and getting the order completed in a timely matter!”

Helpful Report

Lizzy always goes above and beyond! Thank you so much for taking the time to deliver such positive feedback regarding your experience. :)

“Best Writing Service Ever!”

Helpful Report

Thank you for the 5-star rating and recommendation! We are thrilled you consider Ultius to be the best. :)

“Awesome Job. I received an A! Thanks again.”

Helpful Report

Hello and thank you for your 5-star rating and recommendation! :)

“Delia provides great customer service. She is always willing to go above and beyond!”

Helpful Report

Hi Colten. That's our Delia! She is truly dedicated to giving our clients amazing customer service! We appreciate you taking the time to deliver such positive feedback on your experience. :)

“I had an unexpected addition to add to my order and the customer service was excellent! Delia was so amazing!”

Helpful Report

Thank you for taking the time to report such positive feedback on your experience with Delia! Our Client Success Specialists are available 24/7, and they are dedicated to giving clients the very best in customer support. :)

“Delia is super nice and sweet，she helped me resolve my problems within a few minutes：）thanks a lot”

Helpful Report

Thank you for taking the time to deliver such positive feedback on your experience with Delia! We think she's super nice and sweet too, and we are so glad to hear that she successfully resolved your concerns. :)

“The main complaint that I have about my last order is my paper was not completed on time. It should of been completed on June 8 around 3:09 p.m central time. I received an incomplete paper on June 8. I clearly stated my instructions on the order on how the paper show be handle but the writer missed a section. I requested a revision to be completed on June 9 at 10:00 p.m. but it was completed on June 10 around 4:00 p.m.”

Helpful Report

Hello and thank you very much for your feedback. We are sincerely sorry to hear that your order was not completed on time. It looks like your order was delivered on June 8 at 6:41 AM. Unfortunately, the writer overlooked a key instruction, so you needed to request a revision. Revision requests under 48 hours require a small fee because often times original writers are not available, so we need new writers to address the issues. We are very sorry that our standard 3 day revision delivery did not meet your timeline. Unfortunately, we rely on specific timestamps so Quality Assurance understands when they need to deliver. In the event writers do not follow the complete instructions, we hope clients contact Client Success, so management can see if it's possible to waive the expedited revision fee. We appreciate your feedback and hope you give us another opportunity to make it right. :)

“They are responsive and walk you through the whole process. You never feel you are in the d”

Helpful Report

Thank you so much for your feedback and recommendation! We understand the importance of communication, so we make it a priority by providing access to 24/7 customer support. Always. :)

“I have used Ultius on many occasions and any concerns have always been addressed to my great satisfaction. Sara helped me this time. She was knowledgeable, patient, attentive, and helpful.”

Helpful Report

Hi Mark! Thank you for taking the time to deliver such positive feedback on your experience with Sara! She is dedicated to giving our clients amazing customer service. :)

“Great company . use all the time. quality work on time”

Helpful Report

Hi Cody! Thank you so much for your 5-star rating and recommendation. We're so glad that we have earned your loyalty!

“Amazing experience”

Helpful Report

Thank you for the 5-star rating! We will always do what we can to ensure our clients only receive the best. :)

“Amazing experience- great support. Will not go anywhere else with my writing needs. Do business with confidence as they are the real deal!”

Helpful Report

Thank you so much for your 5-star rating and your recommendation! We are so glad to hear that we have earned your loyalty. If you ever need anything, our 24/7 Client Success Specialists are standing by. :)

“Ultius is awesome from the writers to the support.”

Helpful Report

Thank you so much for your 5-star rating! We love to hear that we've met your expectations for a positive experience while using our platform and communicating with the freelance writers and our Client Success Team. :)

“My service rep was Lizzy and she was efficient, courteous and helpful.”

Helpful Report

Thank you for taking the time to deliver such positive feedback on your experience with Lizzy! She is truly dedicated to giving our clients amazing customer service. :)

“Writers are good and every time I am satisfied.”

Helpful Report

Thank you very much for your feedback! We're so glad to hear that our freelance writers have met all your expectations. :)

“Great writers. Very reliable. Only very minor issues. Overall excellent service. I do recommend.”

Helpful Report

“Great writers. Very reliable. Only very minor issues. Overall excellent service. I do recommend.”

Helpful Report

Hello and thank you very much for your feedback! If you would like to provide additional information regarding any minor issues you may have run into, we'll love to hear from you. Please write or call our 24/7 Client Success Department and a specialist will connect you with management. Thanks! :)

“Experience has been amazing”

Helpful Report

Thank you so much for your 5-star rating and recommendation!

“I was very impressed by customer support Delia!. She was timely. Curious, and very knowledge. She always kept me informed immediately. I completely recommend this company for your professional needs and wonder customer service. Thank you Delia!”

Helpful Report

Hello and thank you for taking the time to deliver such positive feedback regarding your interactions with Delia! We appreciate it. :)

Ultius is rated 4.9 based on 1,338 reviews