Under U Reviews

Name: Under U
Address: The Old Brewhouse,Sacombe Park,Near Ware,, Herts
Rating: 3.57

3.6 Rating 74 Reviews

54 %

of reviewers recommend Under U

3.6

Based on 74 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

About Under U:

UnderU.com - THE online store for Mens Designer Underwear, Swimwear, Clothing and Accessories.
UnderU.com has long been established as THE place to go online for premium branded mens underwear, swimwear, and much more, and key USP's include:
60+ men's de?

Visit Website

Phone:

0844 557 3252

Email:

customerservices@underu.com

Location:

The Old Brewhouse,Sacombe Park,Near Ware,
Herts
SG12 0JB

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Anonymous

Anonymous // 01/01/2019

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“Great prompt service - would definitely use again.”

Helpful Report

Posted 9 years ago

“I was really impressed with the level of service from UnderU.com. The website was very easy to use, and the delivery was very fast as i expected. Unfortunately the goods i purchased were too big around the waist so i had to return them for a full refund, but i will definitely be returning to shop at UnderU.com very soon.”

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Posted 9 years ago

“Good product, great price and really quick delivery. Very satisfied with my purchase!”

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Posted 9 years ago

“I was very disappointed with Under U. They sent me the wrong item first time; I complained, and received a quick and helpful email saying the correct item would be sent first class and I should keep the wrong one as a gesture of goodwill. The replacement parcel arrived the next day. So far so good. But the parcel contained the same wrong item. When I complained again I was told I had in fact been sent the right item both times. This was definitely not true - which led me to conclude not only that Under U doesn't really understand the range it sells but also that its customer service approach - telling the customer they are wrong rather than bothering to investigate whether it has made a mistake itself - is completely inappropriate. (The two different replies also suggest very poor consistency among its customer service staff). I will certainly never use them again, and wouldn't recommend them to anyone else.”

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Posted 9 years ago

“Good quality items, albeit one of the pairs I received were marked with the box also damaged. It was re-covered in cling-film type material, obviously a return.”

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Posted 9 years ago

“Item still on delivery 9 days after dispatch, going via surface mail not Air Mail as suggested on website.”

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Posted 9 years ago

“Not very absorbent nor comfortable”

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Posted 9 years ago

“Still waiting for purches to be deliver . Alredy more then 1 week. Very disappointed”

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Posted 9 years ago

“one of the boxes was missing a pair of underwear,”

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Posted 9 years ago

“Good range of clothing and good pricing , but if you get your sizing wrong you have to pay to return your goods so probably wouldnt use again unless they changed it to free returns”

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Posted 9 years ago

“Very poor delivery times, even though it was on a reduced rate I still expected better delivery times, it was only one pair of underwear and it took 4 days to get to me, I normally have one certain product delivered to me once a month it weighs 5.4kilos it comes with free delivery and it is with me next day despite being the cheapest place to buy it in the country, so overall very good product but very poor delivery times”

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Posted 9 years ago

“When there came I opened them the first pair I got out they was a grease stain on it. As I was going on holiday the next day just took them .”

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Posted 9 years ago

“Delivered slow but to be fair had wrong address but saying that still not received 10 % back for my troubles .nice people thou.”

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Posted 9 years ago

“I shouldn't really have to pay to return faulty goods which is my last experience. Returns should be free with a postal label to include the cost of the postage and not just the return address. Service normally very good but need to mark down on that basis”

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Posted 9 years ago

“Delivery was not free as stated”

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Posted 9 years ago

“I orderd an item on the 18th of December as a gift, I got no tracking order & still await it's delivery. This was ment to take 3-5 days it is now the 28th & no reply from my emails or calls”

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Posted 9 years ago

“Really good service”

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Posted 10 years ago

“Delivery was prompt and item as described. However, the postage costs to return an item would prevent me from using again.”

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Posted 10 years ago

“Swimming trunks delivered fast and just as ordered, would use again.”

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Posted 10 years ago

“UnderU.com is an easy website to use, with a great array of products & at great prices, i have bought products from the website on numerous occasions & have all been great quality products, with great & prompt delivery, will continue to buy for the forseable future.”

Helpful Report

Posted 10 years ago

Under U is rated 3.6 based on 74 reviews