Under Armour Reviews

Name: Under Armour
Rating: 1.71

1.7 Rating 293 Reviews

16 %

of reviewers recommend Under Armour

Company Reviews

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Metrics

1.7

Based on 293 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Under Armour 5 star review on 7th April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We love the apparel. It fits well and true to size. Good workmanship except the very cheap snap closures they use on their bottoms! They do not snap securely and always come undone on their waistbands. Why not use a shank button and machine buttonhole? The bottoms are expensive and no good if you cant keep the waistband closed.”

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Posted 2 weeks ago

“Tejon Under Armour in Arvin !!! I had to write a review about Fabian!!! Not only was he knowledgeable, he was proactive and responsive! Fabian was courteous, respectful and fantastic at his job! He anticipated my needs and is the main reason why I bought so many pairs of shoes! As a customer service is something you don't see anymore so I had to write a review for him!”

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Posted 2 weeks ago

“UA in Jeffersonville Ohio outlet mall is one of my favorite places to shop. I literally drive 2 hours to come here. I want to give a shout out to Logan and Brett personally because every time I come in there they are more than lovely to have wait on me. They answer all questions and can sell things to me and my spouse in a perfect non pushy way and I love them. Loyalty member January Kearney”

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Posted 2 weeks ago

“Absolutely shocking service - And cannot review on their website as they remove any negative reviews -”

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Posted 3 weeks ago

“I was duped,don't put any money with them. Fortunately, I got in touch with TREBLESLTD and got my money back.”

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Posted 1 month ago

“I purchased some items and sent them to my virtual address in Miami, and they canceled the order because it is not a physical address. This is ridiculous I bought a lot of stuff around different stores and is the first time that I have issues placing an online order. If you need to do it, think to buy in another place.”

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Posted 1 month ago

“Jenny works at Under Armour at the Citadel location in Commerce California. She was very helpful and even gave me some fashion advice loved how quick she was to go get sizes and did it all with a nice friendly smile made my husband and me feel welcomed thanks for your help, Jenny.”

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Posted 1 month ago

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Posted 1 month ago

“terrible service, shipped me the wrong shoes and did not take it back. i will never shop from them”

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Posted 1 month ago

“Order was left processing for two weeks and then when I reached out they said it was out of stock and they cancelled it. No email, no notification, nothing. Don't order from this awful company.”

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Posted 2 months ago

“Been purchasing UA products for the family since my kids were younger till now all grown up. The product quality of UA is consistently outstanding, exceeding our expectations every time. We love the detailed design and comfort for clothing and shoe items, etc. Our latest early this year 2025 purchase were 3 pairs of shoes. We realized that the sizes we ordered were a bit smaller and called the customer service number in Dubai. I was completely impressed with their professionalism and customer service-especially the lady who attended my call (043812112), very nice and accommodating. Kudos to your Ma'am. Items were exchanged to the sizes we preferred within 2 days (including collection and delivery) and re-assured that if still the sizes were not ok just advise at once. But for now, all fits well. Thanks to UA and more power!”

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Posted 3 months ago

“Good morning UA, I would like to take this opportunity to say UA livermore outlet location is a 10 star place to shop .Leo, manager along with Bob and team are doing an excellent job..Profound customer service are what they providing here at this location.. Best regards, Rommel Santonil CUSTOMER”

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Posted 3 months ago

“We just bought these pants 2 months ago, and it is unbelievable that they are already damaged. I am so disappointed; I thought they had good quality items.”

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Posted 3 months ago

“you deserve a ZERO!!!! Sunglasses suck! do not buy them. made in china!!!! they break. under armour has joined the rip customers off club. they have crappy crappy customer service!!!”

Helpful Report

Posted 4 months ago

“With the help of UA assistant I made a return and exchange of two items in one return order (it is not possible to make both return/exchange on one order on the website). After long investigation which lasted about two months I was told that they received only one item and the money for the returned item would not be returned. It is a pity that such a large company as Under Armour destroys its reputation due to its own mistake. The case of investigation in which I was involved and which ended in “sorry, mam, we couldn’t find it” costed ~150aed.”

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Posted 4 months ago

“Under Armour was top in my book. Not sure what is going on ..Honestly I think Kevin Plant the CEO has to step down. The customer service department is totally lost. The supervisor in customer service lie to the customer. I have had a instock order placed three times it was never shipped. Customer service or the supervisors have zereo clue what is going on. They want to blame UPS, when UPS does not even have the package. Customer service should be revamped. They say calls are re corded to improve customer service. A other lie. Sad such a great company is falling apart.”

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Posted 5 months ago

“I visited Arundel Mills and a young man by the name Zafron waited on me and his mannerisms was great and the way he help I really really appreciate him yall need more workers like him this young man was the best🙌🙌🙌🙌🙌”

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Posted 5 months ago

“drew to a close, the Austro- Under Armour Cust'Om'er -Se'rvice (𝟴𝗢𝟱)-𝟰𝟭𝗢𝟱𝟲𝗢𝗢 Under Armour -P'HO Ne" NUM-BER' (𝟴𝗢𝟱)-𝟰𝟭𝗢𝟱𝟲𝗢𝗢 Hungarian Empire began to break apart, and local committees began assuming responsibility for administration from the central government. In October , the self-proclaimed National Council of Slovenes, Croats and Serbs was established in Zagreb, and later that month there were discussions between the Austro-Hungarian Navy and representatives of the National Council regarding the future of the Austro-Hungarian fleet.”

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Posted 5 months ago

“Used to produce high-quality gear—durable, comfortable, good fit, high performance. Unfortunately, their products have declined markedly over the years—cheap materials, poor design (extremely poor), insufficient inventory. Men’s training t-shirts used to be made for men who knew their way around a gym; now they’re made for metrosexuals named Bruce and Tyler. If I do happen to find a product that I like, it’s no longer available when I attempt to reorder months later. I don’t know what the hell happened, but the speed and magnitude of the decline is remarkable.”

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Posted 6 months ago

“Beginning as an alliance of underarmour'cus t O mer Ser; v i ce 8O5*41O8 [56OO.;Whigs, free trade–supporting Peelites, and reformist Radicals in the 1850s, by the end of the 19th century, it had formed four governments under William Gladstone. Despite being divided over the issue of Irish Home Rule, the party returned to government in 1905 and won a landslide victory in the 1906 general election. Under prime ministers Henry Campbell-Bannerman”

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Posted 7 months ago

Under Armour is rated 1.7 based on 293 reviews