Under Armour Reviews

Name: Under Armour
Rating: 1.64

1.6 Rating 277 Reviews

15 %

of reviewers recommend Under Armour

Company Reviews

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Metrics

1.6

Based on 277 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Under Armour 1 star review on 20th March 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unbelievable customer service. Ordered items on Sunday, money taken - now three days later I get an email saying my order cannot be processed and a refund will be issued. Awful company, awful customer service and no explanation. Once, never again.”

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Posted 5 years ago

“Awful customer service. Cancelled order with no explanation or reason. Poor for such a big company!”

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Posted 5 years ago

“I now realise that I’m not alone in being scammed by these rogue traders but it doesn’t make me any happier at having my order cancelled without any explanation as to why. I won’t be returning to their website or buying their overpriced tat in store ever again. I’ll be sticking with Adidas and Nike in future as they at least understand the basics of customer service.”

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Posted 5 years ago

“Poor product, terrible customer service - ordered items, money taken straight away - four days later get email to say order cancelled but no explanation and waiting for refund! Dreadful service”

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Posted 5 years ago

“Under Armour cancelled my order, yet decided to keep my money for days. Straight up scam. Had an order number for tracking my shipment yet still cancelled. Do not order from Under Armour’s website!!”

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Posted 5 years ago

“To be honest alot did which is too long to complain about.”

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Posted 5 years ago

“Bought 2 items of clothing, order confirmed, then cancelled 3 days later with no explanation.”

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Posted 5 years ago

“Cancel order after 4 days once taken payment.”

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Posted 5 years ago

“Ordered. Confirmation of it received. Then received cancellation email. Told payment they took instantly will take five working days to return to me. Shocking customer service. Also honoured other people’s orders only to tell me it was an issue with the system. Complete rubbish.”

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Posted 5 years ago

“Terrible that such a big company can cancel 1000s of customers orders and not care”

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Posted 5 years ago

“Very poor took money, now my order 4 days later not accepted??? What ever that means .”

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Posted 5 years ago

“Terrible that such a big company can let its customers down and not care”

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Posted 5 years ago

“Take your money and then 3 days later tell you your order is cancelled and that the refund will take up to 5 working days”

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Posted 5 years ago

“Take your money then cancel the order”

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Posted 5 years ago

“Take your money cancel your order 👍”

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Posted 5 years ago

“BAD company Took my order and after few days cancelled it without a refund. Still waiting for refund. No ethics”

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Posted 5 years ago

“Under armour accepted thousands of orders, took the money from accounts and then 3 days later cancelled the orders with no explanation. Terrible service.”

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Posted 5 years ago

“If I could give zero stars then I would. Worst company ever!! doing a mass canceling of mine and everyone elses order with no explanation! Obviously was a scam and now have to wait 5 days for a refund and they have already have my money for 4 day!! They are an absolute joke of a company and should be ashamed of how they have treated their customers. They have severely damaged their name and lost many many customers now. Will never ever use them again. Everyone should boycott!!”

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Posted 5 years ago

“Horrible company. Horrible customer service. Blocks your money and then cancels your order. And then takes ages to release the funds, trying to get through to customer service is a nightmare. Not an honourable company at all.”

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Posted 5 years ago

“Do not honour orders nor give any explanation or rationale as to what has gone on to result in cancellation of your order. Highly unethical in their production and should be avoided.”

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Posted 5 years ago

Under Armour is rated 1.6 based on 277 reviews