Under Armour Reviews

Name: Under Armour
Rating: 1.71

1.7 Rating 293 Reviews

16 %

of reviewers recommend Under Armour

Company Reviews

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Metrics

1.7

Based on 293 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Under Armour 5 star review on 7th April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like others. Placed an order in good faith. They took my money. 3 days later they cancel my order and tell me my money will be refunded in up to 5 days. Appalling service, appalling comms. I will never purchase UA again”

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Posted 5 years ago

“Cancelled order with no reasoning. Extremely disappointed.”

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Posted 5 years ago

“Scammers. Avoid at all costs”

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Posted 5 years ago

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Posted 5 years ago

“Recieved a cancellation email with no explanation as to why. Money was also taken from paypal! Some customers recieved their products! How did you pick?”

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Posted 5 years ago

“Ordered two items. Took payment. Received email confirmation. Three days later a random rude email saying order was cancelled and now I have to wait five days for a refund! This was my first time ordering anything from UA and safe to say this will now be my last. Will go back to New Balance.”

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Posted 5 years ago

“Took payment instantly, a few days later email cancelling, no reason given but now to wait for my refund???????? They should refund as quickly as they took it. Closed my account and will not order again from them.”

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Posted 5 years ago

“Unethical company, wish there was Zero star option, kept my money for good few days and refunded and cancelled my order without even giving a reason, Zero stars and a big thumb down”

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Posted 5 years ago

“If I could leave 0 I would Ordered items they took my money then 3 days later send an appalling email with no explanation or apology just saying thanx for the interest we can't send them Chances are it was missprices however there are people who's orders are being delivered. Avoid I wint be using them again”

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Posted 5 years ago

“What went wrong? Everything”

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Posted 5 years ago

“Terrible service,”

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Posted 5 years ago

“Advertise products for a set price and then dont fulfill the orders, then make me wait over a week from time of ordering before getting my money back, with no explanation as yo why. AVOID AT ALL COSTS.”

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Posted 5 years ago

“Didnt fulfill an order after taking funds then told I had to wait 5 days for refund.Appalling “generic” customer service replies”

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Posted 5 years ago

“Very bad online experience, delivery did not get shipped. Order cancelled after 3 working days, have to wait more to get a refund. Scam”

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Posted 5 years ago

“Dreadful company! They left an order "being processed" for 3 days to then say they are cancelling with a generic email with no information as to why even though they took payment. Would never recommend or use again!”

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Posted 5 years ago

“Unbelievable customer service. Ordered items on Sunday, money taken - now three days later I get an email saying my order cannot be processed and a refund will be issued. Awful company, awful customer service and no explanation. Once, never again.”

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Posted 5 years ago

“Awful customer service. Cancelled order with no explanation or reason. Poor for such a big company!”

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Posted 5 years ago

“I now realise that I’m not alone in being scammed by these rogue traders but it doesn’t make me any happier at having my order cancelled without any explanation as to why. I won’t be returning to their website or buying their overpriced tat in store ever again. I’ll be sticking with Adidas and Nike in future as they at least understand the basics of customer service.”

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Posted 5 years ago

“Poor product, terrible customer service - ordered items, money taken straight away - four days later get email to say order cancelled but no explanation and waiting for refund! Dreadful service”

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Posted 5 years ago

“Under Armour cancelled my order, yet decided to keep my money for days. Straight up scam. Had an order number for tracking my shipment yet still cancelled. Do not order from Under Armour’s website!!”

Helpful Report

Posted 5 years ago

Under Armour is rated 1.7 based on 293 reviews