Under Armour Reviews

Name: Under Armour
Rating: 1.64

1.6 Rating 277 Reviews

15 %

of reviewers recommend Under Armour

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1.6

Based on 277 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Under Armour 1 star review on 20th March 2024

Anonymous // 01/01/2019

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“Tool my money, cancelled my order. And then me without money for several weeks. Terrible company”

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Posted 5 years ago

“Poor and rude comms, with no explanation. Ecomm and customer service appauli g. Will avoid.”

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Posted 5 years ago

“Order taken and then 3 days later received a short email rejecting order. No explanation so won't be ordering any Under Armor again.”

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Posted 5 years ago

“Never fulfilled order for 1000s of customers due to pricing error. Well within their rights, but leaves a bitter taste and a damaged reputation”

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Posted 5 years ago

“Money was taken for a couple of tops and a bag I ordered . Had to wait for a week before they cancelled and still waiting for my money to be returned . Avoid terrible customer service”

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Posted 5 years ago

“Never recieved item i payed for. I was told in a email i would get free shipping on my next order. Here its 2 weeks later. I have called 3 times to u dey amour askimg about a refund. I was told they can not refund the item until i send it back. I NEVER RECIEVED THE ITEM. AFTER 3 DAYS OF CALLING AND BEING TOLD the next day it will arrive. It NEVER SHOWED UP. I WASENT GIVEN A REFUND. NEVER USE THIS COMPANYS WEBSITE. Willing to refund thre shipping cost but not the ITEM. Your a Joke of a company and i WILL NEVER spend my money on your garbage again PERIOD. Then to tell me you have no Manager to speak with!! JOKE..”

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Posted 5 years ago

“I like their shoes and stuff because they have a very good quality.”

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Posted 5 years ago

“I have been a fan of Under Armour for many years. I received a gift card that I very much looked forward to using. It was for $25. I was intending to buy items in excess of the value of the gift card for my purchase. Thrilled to place my order, i went to apply my gift card, which was deemed "invalid". I contacted customer service, who advised that my gift card could only be used in store. It appears that the closest store is in NYC. I do not live in NY. I was shocked as I do almost all of my shopping on-line. I explained the situation. The customer service rep said "I'm sorry" but the company would not allow me to utilize the card (note: it referenced on the back that the expiration date was July 2027). As a lawyer, I was astounded at the clear misrepresentation. As a long-term customer, I was genuinely surprised to be dismissed. I will be buying my items elsewhere. This was an extremely disappointing experience from a company that I have recognized for many years to be a reputable operation with honorable business practices. I hope that this review helps them to re-think this policy as it was an unfortunate act of disrespect to a faithful consumer.”

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Posted 5 years ago

“Both 2 hoodies for a child and 2 tshirts all size yxl,hoodies are 3cm shorter than tshirts,good only for a month.Disapointed on your sizing chart.”

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Posted 5 years ago

“This is the most worst company in UK.Customer service is totally mess.No one help you with your oder alot of people in UK have problem with delivery.Why someone from CEO in US dont doing something with this?Go to trustpilot in uk and read it !!!!!!!! This people here in EU damaged good name Under Armour.”

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Posted 5 years ago

“Worst customer service experience. I placed an order a month ago and still have not received it. I waited this long since I live in Hawaii, shipping can take bit long. So finally after 4 weeks of not receiving it, I attempted to contact their customer service. First, live chat. Took me 40 min to even get a representative, then I was told to wait for a few days as her record shows delivery date has changed. She told me to contact her if I did not get I waited, still no package. So again tried to contact via chat another 40 min wait. The a rep said she is going to get an authorization for sending a replacement. She told me to hold on, another 20 min. I had to leave so I asked her to expedite the process, instead she told me she will email me the confirmation. No response from her for two days. Again, I tried to contact them this time by phone , thinking it may be faster, I was wrong.... while I was waiting for a rep on phone, I also open the chat. I got through to rep via chat in 40 min, while phone was still waiting for rep.... This time I shared my frustration and hours I spent regarding this matter. A rep told me he will send a replacement but " replacement department" will need to send me an email with tracking number. After the conversation, I clicked on " send transcript" so I can have a proof of this conversation. Well, transcript was never sent to my email, still haven't heard from Replacement department. I work and train people in hospitality. I honestly don't know how this customer service is acceptable. Worst experience. Never again.”

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Posted 5 years ago

“Shoes are really bad condition under a year old I have a pic but wouldn’t let me post it”

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Posted 5 years ago

“I purchase there gym bag and very much impressed with packaging and quality of stuff as it was from their official website. The bag suits my daily needs and greatly help.me on my vacations as well”

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Posted 6 years ago

“Most Forgetful and Un Professional Experience at Under Armour Store at Bugis Junction Singapore. To Whomsoever It May Concern: I would like to bring to your kind attention the following with regards to my extremely poor and frustrating experience at the Under Armour Store at Bugis Junction Singapore, on 25th Aug 2018: I had purchased 9 Items as per the attached bills from the Under Armour Store Bugis Junction Singapore for my son. I live in India and was on a business trip to Singapore. At the time of purchase i had informed the sales person that there may be an issue with the sizes as my son is in India and I am likely to return to Singapore after a month and if they could exchange the size of the shirts if there is a problem, which they agreed at the time of sale. The total SD434 purchase was done by me via receipt ref 28/07/18 at 1.02 pm by cashier Phiip Ong and Sales Chun Sen Ong. The fact that my passport was asked for a GST refund at the time of sale also shows that I was not a local Singapore resident but only on a tourist visa. I flew out of Singapore to India and retuned to the store on 25th Aug 2018 (less than a month of purchase) requesting for an exchange in the size of the 6 training shirts as per the tags attached in the images. The other items on the list were found OK. I was informed that for an exchange the shirts should not be used, washed, altered and the tags should be intact for an exchange. I had to exchange the six shirts as the sizes were too large for my son and we requested for a smaller size. I was at the store for a full hour around 1 pm on 25th Aug 2018, requesting for a XS size instead of the medium ones, while the sales person was getting the extra smaller sizes it was only at the time of billing that I came across a Cash Person who was the most : RIGID, UNHELPFUL, ARROGANT, WITH NO CONSIDERATION OF THE FACT THAT I CAME ALL THE WAY FROM INDIA TO REQUEST FOR AN EXCHANGE AND COULD NOT HAVE COME UNDER THE 14 DAYS RULE FOR EXCHANGE, DID NOT WANT TO UNDERSTAND THAT IT IS LATE BY 12 DAYS, I REQUESTED FOR A SENIOR PERSON CONTACT NUMBER WHICH WAS FLATLY REFUSED SAYING THAT THEY ARE NOT ALLOWED TO DO SO, THE FACT THAT I WAS LEAVING FOR THE AIRPORT TO INDIA IN THE NEXT HOUR AND THAT I DO NOT HAVE ANY PLANS FOR ANOTHER VISIST IN THE FUTURE DID NOT SEEM TO MAKE HIM UNDERSTAND THE SITUATION OF MY REQUESTING THE SENIOR / OWNERS NUMBER AS ONCE I LEAVE I REALLY DO NOT HAVE A WAY TO EXCHANGE THE SIZES OF THE UNUSED SHIRTS, I EVEN TOLD HIM THAT THESE SHIRTS WILL BE RENDERED ABSOLUTELY USELESS AS THEY ARE JUST TOO LARGE TO BE WORN TO WHICH HE VERY CURTLY SAID I CANNOT HELP YOU AND THAT IT IS MY PROBLEM ONLY AND NOT HIS PROBLEM OR THE STORE OWNERS PROBLEM OR THE UNDER ARMOUR DISTRIBUTOR PROBLEM . HE PULLED OUT THE XS SIZE SHIRTS AND HANDED ME BACK THE LARGE SIZE SHIRTS ASKING ME TO STEP AWAY FROM THE CASH COUNTER. I must state here that never did i once even raise my voice with this person and was only trying to make him understand the situation to which I only received a very impolite and unhelpful reaction. As a consumer I felt mistreated and feel that I was handed out a very unfair deal by our favourite brand under armour. As the CMO of a leading company in India, I strongly feel that such behaviour in the customer service of such a major global brand will harm the brand and my mail should be taken as an input towards improving the training of sales and cash staff dealing wit the consumer and its's effectiveness not one time but repeatedly over time. Hopefully I would hear from someone to whom customer care is really what it stands for. regards Manoj Sharma India.”

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Posted 6 years ago

“Great shoes, bad customer support. They dont answeing on mails.”

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Posted 6 years ago

“They sell good stuff and it never is bad”

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Posted 6 years ago

“I order a product and paid for next day air, no package and was told that it wont be here until after I needed item. Called cusotmer service and the lady did not care if I needed it the item for the time I paid for. If they are going to collect the money for the item then the need to have it on the day that we paid for instead of waiting to ship the product. This is the 1st and last time I deal with this company.”

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Posted 6 years ago

“this company ROCKS! messed up my order. super easy to return and reorder.... never buy nike again for sure. all i hear is crickets at NIKE....”

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Posted 6 years ago

“STYLISH AND PERSONALITY”

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Posted 6 years ago

“Stylish, personality...”

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Posted 6 years ago

Under Armour is rated 1.6 based on 277 reviews