Under Armour Reviews

Name: Under Armour
Rating: 1.71

1.7 Rating 293 Reviews

16 %

of reviewers recommend Under Armour

Company Reviews

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Metrics

1.7

Based on 293 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Under Armour 5 star review on 7th April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad experience the quality is not good I bought a shoes and it got damaged just after two times I wear them. I asked their customer service and they said there is nothing they can do. Better go nike”

Helpful Report

Posted 8 months ago

“The bill had been introduced by Herbert underarmour;'cus t O mer Ser; v i ce 8O5*3O8O [OO4O.;Morrison, who was Transport Minister in the Labour Government until . Because the legislation was a hybrid bill it had been possible to allow it to 'roll over' into the new parliament under the incoming National Government. The new government, although dominated by Conservatives, decided to continue with the bill, with no serious changes, despite its extensive transfer of private undertakings into the public sector.”

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Posted 8 months ago

“We purchased UA shoes for my daughter for volleyball this year. She has always wore Nike, but decided to give UA a try. This was a huge mistake! Sports require that shoes be washed, which has not been a problem in the past with Nikes. The first time that I washed the UA shoes the insoles fell out and have never stayed in the shoe again without rolling up. Prior to washing, they had also developed a hole where one of her toes sits that went completely through the insole. The shoe remains in decent condition but the insoles are very poorly constructed. Also, under the insoles appears poor quality. We have never had this experience with any other shoe, including cheaper play shoes that I have bought in the past. We have learned our lesson with UA shoes.”

Helpful Report

Posted 9 months ago

“I recently purchased a pair of shoes from the Under Armour outlet store in Portsmouth. When I got home and checked online, I found the same shoes available at half the price in other stores in London. I called the Portsmouth store, and they advised me that I could get a refund at other outlet stores in London. However, my intention was not to get a refund but to request a price match. I feel deceived for assuming that an outlet store would offer reasonable prices. I visited the O2 store to request a price match and explain my situation. Unfortunately, I encountered the worst customer service. The manager was extremely unfriendly and kept insisting that she couldn't process a refund without the original shoe box. Despite my efforts to explain that I wasn't seeking a refund but a price match, they refused to address my request simply because I didn't have the box. My main concern was having the price match considered, not getting a refund. I'm very disappointed with the service. For such a reputable brand, losing a customer over a simple box is unacceptable. I won't be purchasing from Under Armour again due to this poor experience.”

Helpful Report

Posted 9 months ago

“The worst return policy! This is the last time that I will do any business with under armour. After returning the shoes the following day, having only worn them to feel how they fit, the return was rejected. How can they be 'worn' when I didn't even have them in my possession for a full day.”

Helpful Report

Posted 9 months ago

“Best product I have ever wore under armour Best shoe I have ever ❤️ wore my comfortable shoe I have ever ❤️ wore under armour is the standard keep up the greatness”

Helpful Report

Posted 9 months ago

“I made a purchase today, Sunday, from a Prague store, Novy Smichov. I wish I hadn’t ! The girl ‘serving’ me had an appalling attitude .. dismissive, rude. As a business owner myself I would have sacked her.. we were a total inconvenience trying spend our € in your store ! The other staff were not better.”

Helpful Report

Posted 9 months ago

“No accountability when it comes to brand. A couple of fake websites ripping people off. Under Armour has no structure in place to assist people or take action to protect the brand name.”

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Posted 10 months ago

“Oh my gosh I prayed that this tracksuit would fit!!!!!!!! Omg perfect for fit of pants and jacket perfect!! I am so excited! I’ve tried a very long time to find this matching set and nothing fit right. This set fit perfect! I’m glad I purchased four different colors. I am so so pleased!!!!!!!!”

Helpful Report

Posted 10 months ago

“The lady who is working today(03 June), is not at all giving proper attention to customers. And her behavior is too bad.”

Helpful Report

Posted 10 months ago

“I got an Oakley backpack at the airport that I didn’t really need and without thinking I sent it back to under armour. They said too back it’s not our product we can’t send it back. Out $150. They can’t just have the decency to be like honest mistake take it back. Never will I buy from this company.”

Helpful Report

Posted 10 months ago

“Under Armour processed a large order only to reject it 4 days later with no reason. UA said they would re-process my order but all the items had risen in price and the difference was nearly $100. I was told that I would have to pay the new prices - Basically, they would not honor the original order. This is REALLY POOR from such a large company and I no longer buy from them now.”

Helpful Report

Posted 10 months ago

“On February 26, 2024 I purchased Under Armor tennis shoes. They lasted all of 3 month developed a hole in toe due to improper stitching threats on toe came out. I contact Amazon who refereed me to Under Armour. They ask for proof of purchase, photograph of defect, etc which I send twice. They denied claim told me to contact Amazon. Neither Amazon nor Under Armour cared and more or less told me sorry. Tennis shoes of this value almost $70.00 should last more than 3 months not wearing each day. There shoes are imported from Vietnam (Cheap Labor) and that is what you now get cheap shoes with defects . They could care less about their customers. I will never buy an Under Armour product again. I have had 4 pair of these shoes two had issues with hole in toe but were older so did not complain use as garden shoes. Will file a complaint with Consumer Protection Agency but don't expect much from anyone.”

Helpful Report

Posted 11 months ago

“I've had these boots 5 months , already falling apart and soles are worn and uncomfortable, horrible boot ! Don't waste your money”

Helpful Report

Posted 11 months ago

“If you want to feel invisible stand in the checkout line at Arundel Mills”

Helpful Report

Posted 11 months ago

“I’ve orderes black shoes but inreturn i received white shoes it is my first order and worst experience i ever had . Very worse to say this but guys literally made my day stupid . I need refund or rewards points of half price atleast. I also received the folded shoes with no proper quality.”

Helpful Report

Posted 11 months ago

“We called the customer support during our business class to inquire about their business strategy but instead of helping out students who are searching for knowledge we were rudely ignored and hung up on. That really destroyed my image of the brand and I will definitely not rely on the customer service again”

Helpful Report

Posted 11 months ago

“The top is fine, however the returns system for Under Armour UK is not up to scratch. I wanted to return the top as it wasn’t quite the right fit. There is only one option for courier return FedEx. The FedEx page to see return retailers was down for over a day and then intermittently worked. I finally had a list of retailers, the first said they don’t take returns. The second said the return label did not register so they couldn’t take the parcel. I contacted Under Armour for an alternative return method as I live in the countryside and cannot keep driving 5 miles to check each return retailer. They said there was no alternative and just gave me the list of retailers to return to for FedEx. This is not good enough, I’m stuck with an item I don’t want. You need to offer more courier return options.”

Helpful Report

Posted 1 year ago

“First time to buy ua online. Delivery was scheduled for 4/8 then changed to 4/10 then 4/11 now 4/12. Never again”

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Posted 1 year ago

“Ordered on website 19 march today 6th April till now not received the goods. Called call canter more than 10 times completely useless stuff every one is saying we will solve the issue but not .highly recommend to Don’t buy from under armour website at all . Very very poor customer service.”

Helpful Report

Posted 1 year ago

Under Armour is rated 1.7 based on 293 reviews