Under Armour Reviews

Name: Under Armour
Rating: 1.65

1.7 Rating 284 Reviews

15 %

of reviewers recommend Under Armour

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Metrics

1.7

Based on 284 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Under Armour 1 star review on 20th March 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give Under Armour negative Stars, I would. This company is amazing at the inability to deal with their client. Let me tell you a story about my experience. I purchased merchandise online form Under Armour. Items did not work out, so they were returned. I received an email from UA verifying they received the merchandise. Letting me know they will refund my money. Two weeks later no refund, so I follow up with them. 2 days later they charge my card again for the merchandise I returned, stating they did not receive my returned items. Now I have paid twice for items that have been returns. Every time I contact their customer service, I somehow get disconnected. So I have decided to dispute the charges through my credit card as UA is nonresponsive to calls or emails. Run, Run away from UA in a better shoe or product. Good luck to you. Do not become a Sucker Like Me!!!”

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Posted 4 years ago

“I thought it was just me. Now after reading all these other reviews it most definitely one of many. I had great experience with Puma customer service. Even though I love UA products I am donating them I cannot support a company with dodgy business practices. The calls are routed overseas and the agents get paid peanuts and don't give a rat's behind about this company and their customers.”

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Posted 4 years ago

“customer service is not fast and active and not knowledgable.as much as they charge for the product. they are not polite and not willing to help.”

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Posted 4 years ago

“Under Armour became the worst business worldwide, rated as the worst Quality products , worst customer service ( they have no english speakers associates ) and the worst shipping policy ever .... UA, is an insult to the American business ( actually , i doubt if they have anything american in their business ).”

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Posted 4 years ago

“Slowest postage in the world . Ordered a week ago and still processing order. When I asked for the phone number of the under armour store about an hour away to see if they had the product I ordered under armour said they don't have a phone..get with the times”

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Posted 4 years ago

“This company sucks. They do not honor their orders and will cancel them if you buy something on sale. What kind of brand does this. I hope they go out of business for this shady practices.”

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Posted 4 years ago

“Worst customer service experience! Items never arrive on time promised and then no one can give you anm reasonable explanation.”

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Posted 4 years ago

“Took 3 hours plus to generate an exchange, they won’t do a call tag, had to find someplace with a printer then then they sent the wrong tag, now their computers are jacked and have have to wait for a new tag and find another printer! Not user user friendly, customer service sucks!”

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Posted 4 years ago

“if you want to order online from this company, dont waste your time. i ordered TWICE only for my order to be cancelled. love their products, but pointless to order from them if you cant enjoy their products if orders keep getting cancelled.”

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Posted 4 years ago

“Customer service is the worst I have ever experienced in my life They don’t know in how many days i get my shoes and from last 9 days i am waiting for the shoes and every time when i am asking they told me like they don’t know how many times they take and deliver my things to me. And also close the live chat option for me in running chat... this king of insult done by the employee.”

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Posted 4 years ago

“Very bad customer service not an American store at all. Under Armour sent me the wrong shoes 3 times. It’s been over a month and still have not done right. They will never let you talk to a manager or corporate. The call center is oversea and they don’t care about the customer. Not a good place to spend your money.”

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Posted 4 years ago

“Because the company is in trouble with finance, they have now exported the majority of the calls to offshore. With this there is a language barrier, and them not understand what you are trying to tell them. Then when you ask for a US rep. You get placed on hold and never gotten back to.”

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Posted 4 years ago

“Very comfortable until they fell apart. These were the most comfortable duty boots I have worn. They are also the least durable. Most of my work has always been done inside and not on the streets, but even that proved too much for these boots. The construction is very poor and cheap. I've only had them for about 3 -4 years.”

Under Armour 2 star review on 13th October 2020

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Posted 4 years ago

“This place gave me the worst customer service ever had in my life. They weren’t able to get anything right in Customer Service did not relay information nor did they do give me the proper pricing for the items and or discounts that lead me to the site in the first place to buy the items. If I could get below one Star I would.”

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Posted 4 years ago

“Customer service is the worst I have ever experienced in my life They don’t know where my order has gone and they advise I have to wait 10 days before they will respond with a solution I am the customer and there courier has lost the consignment but I have to wait All they have to do is resend the order and then fight the courier for the lost parcel They have my money and will not refund until 10days have elapsed I won’t buy under armour products ever again”

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Posted 4 years ago

“Underarmour , is the worst business quality, the worst customer service and the worst shipping policy , Underarmour is an insult to the American business , in case they have anything American .”

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Posted 4 years ago

“Underarmour , is the worst business quality, the worst customer service and the worst shipping policy , Underarmour is an insult to the American business , in case they have anything American .”

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Posted 4 years ago

“I just want to write this for an employee who I think was indian and his name was Rex at a under Armour store in Colorado mills mall Denver (Colorado)..I want to say he was pretty new and was excellent,I wanted these rock project shoes and my size is 13 and they didn’t have 13 but had size 12 this guy made my day by selling me size 12 as he said Rock shoes run bigger in size,he asked me to try if size 12 fits me,I tried them on and bingooooo!!!! I wanna say that this guy was awesome..great customer service and very pleasant to talk to..super helpful..I spoke to an employee and told him about this guy since no manager was available..hope this helps this guy in the future..”

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Posted 4 years ago

“After buying a lightweight zip up several years ago we have been looking for another that was plain in color and finally found one that we loved. It arrived quickly and before the expected arrival date despite everything going on with the storms and covid-19. It exceeded our expectations. It is very well made and lighter than the original we purchased but warmer which is nice. It was the perfect purchase and well worth the wait.”

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Posted 4 years ago

“Very bad customer service and experience. In July the 20th I ordered a back pack for a trip with friends. I had the trip on the 3rd of august. And got the shipment tracking on time. The shipment was delivered on the 25th. Once I reached home the same night I didn't find it. Waited for the next day and decided to call under armour. They told me if I could wait as they were suppose to send me a reshipment. Waited till 2 nd aug a day before my trip to find any updates since I didn't receive any emails. Was told that she haven't shipped out and will be processing a refund. Today the 18th Aug since I didn't get the money in my account I called under armour and wanted to talk to the supervisor and I was told but by sandy that they would not issue an refund as they claimed it with fedex and Fedex apparently told them that I was delivered the right address. I wasn't even called or followed up by fedex. I am not at all happy with this experience and goin to write this experience in all social media platform to share my experience and hopeully the managers or the management to hear this issue. My order number is P-180-9830-7214.”

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Posted 4 years ago

Under Armour is rated 1.7 based on 284 reviews