Under Armour Reviews

Name: Under Armour
Rating: 1.64

1.6 Rating 277 Reviews

15 %

of reviewers recommend Under Armour

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Metrics

1.6

Based on 277 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Under Armour 1 star review on 20th March 2024

Anonymous // 01/01/2019

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“Worst customer service experience! Items never arrive on time promised and then no one can give you anm reasonable explanation.”

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Posted 3 years ago

“Took 3 hours plus to generate an exchange, they won’t do a call tag, had to find someplace with a printer then then they sent the wrong tag, now their computers are jacked and have have to wait for a new tag and find another printer! Not user user friendly, customer service sucks!”

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Posted 3 years ago

“if you want to order online from this company, dont waste your time. i ordered TWICE only for my order to be cancelled. love their products, but pointless to order from them if you cant enjoy their products if orders keep getting cancelled.”

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Posted 3 years ago

“Customer service is the worst I have ever experienced in my life They don’t know in how many days i get my shoes and from last 9 days i am waiting for the shoes and every time when i am asking they told me like they don’t know how many times they take and deliver my things to me. And also close the live chat option for me in running chat... this king of insult done by the employee.”

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Posted 3 years ago

“Very bad customer service not an American store at all. Under Armour sent me the wrong shoes 3 times. It’s been over a month and still have not done right. They will never let you talk to a manager or corporate. The call center is oversea and they don’t care about the customer. Not a good place to spend your money.”

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Posted 3 years ago

“Because the company is in trouble with finance, they have now exported the majority of the calls to offshore. With this there is a language barrier, and them not understand what you are trying to tell them. Then when you ask for a US rep. You get placed on hold and never gotten back to.”

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Posted 4 years ago

“Very comfortable until they fell apart. These were the most comfortable duty boots I have worn. They are also the least durable. Most of my work has always been done inside and not on the streets, but even that proved too much for these boots. The construction is very poor and cheap. I've only had them for about 3 -4 years.”

Under Armour 2 star review on 13th October 2020

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Posted 4 years ago

“This place gave me the worst customer service ever had in my life. They weren’t able to get anything right in Customer Service did not relay information nor did they do give me the proper pricing for the items and or discounts that lead me to the site in the first place to buy the items. If I could get below one Star I would.”

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Posted 4 years ago

“Customer service is the worst I have ever experienced in my life They don’t know where my order has gone and they advise I have to wait 10 days before they will respond with a solution I am the customer and there courier has lost the consignment but I have to wait All they have to do is resend the order and then fight the courier for the lost parcel They have my money and will not refund until 10days have elapsed I won’t buy under armour products ever again”

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Posted 4 years ago

“Underarmour , is the worst business quality, the worst customer service and the worst shipping policy , Underarmour is an insult to the American business , in case they have anything American .”

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Posted 4 years ago

“Underarmour , is the worst business quality, the worst customer service and the worst shipping policy , Underarmour is an insult to the American business , in case they have anything American .”

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Posted 4 years ago

“I just want to write this for an employee who I think was indian and his name was Rex at a under Armour store in Colorado mills mall Denver (Colorado)..I want to say he was pretty new and was excellent,I wanted these rock project shoes and my size is 13 and they didn’t have 13 but had size 12 this guy made my day by selling me size 12 as he said Rock shoes run bigger in size,he asked me to try if size 12 fits me,I tried them on and bingooooo!!!! I wanna say that this guy was awesome..great customer service and very pleasant to talk to..super helpful..I spoke to an employee and told him about this guy since no manager was available..hope this helps this guy in the future..”

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Posted 4 years ago

“After buying a lightweight zip up several years ago we have been looking for another that was plain in color and finally found one that we loved. It arrived quickly and before the expected arrival date despite everything going on with the storms and covid-19. It exceeded our expectations. It is very well made and lighter than the original we purchased but warmer which is nice. It was the perfect purchase and well worth the wait.”

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Posted 4 years ago

“Very bad customer service and experience. In July the 20th I ordered a back pack for a trip with friends. I had the trip on the 3rd of august. And got the shipment tracking on time. The shipment was delivered on the 25th. Once I reached home the same night I didn't find it. Waited for the next day and decided to call under armour. They told me if I could wait as they were suppose to send me a reshipment. Waited till 2 nd aug a day before my trip to find any updates since I didn't receive any emails. Was told that she haven't shipped out and will be processing a refund. Today the 18th Aug since I didn't get the money in my account I called under armour and wanted to talk to the supervisor and I was told but by sandy that they would not issue an refund as they claimed it with fedex and Fedex apparently told them that I was delivered the right address. I wasn't even called or followed up by fedex. I am not at all happy with this experience and goin to write this experience in all social media platform to share my experience and hopeully the managers or the management to hear this issue. My order number is P-180-9830-7214.”

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Posted 4 years ago

“Dont buy their tennis shoes. I bought two pair at different times. I had them about 3 to 6 months and a hole developed on the inside of the shoe in the back. When I called and complained they wanted to discount me a pair. I said no I bought 2 pair and they both did the same thing. I want a pair for free. I was told they cant to that. I do not waste my money on their shoes anymore.”

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Posted 4 years ago

“Ordered shoes. Never got them. called UPS to schedule another delivery, never came. Used chat to complain, they said they opened an investigation. No further contact. Used chat for like 5 times, never got anything and now told me that I have to use email. After 2 months still have no shoes or money back. Worst online company I had to deal with. 1.68 stars really fit”

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Posted 4 years ago

“Ordered two pairs of trainers, recieved no information regarding delivery. Visited site and spoke with online chat. Was told as items had left for dispatch it was effectively no longer there problem. I was given two tracking codes for two separate couriers, then spent 90 minutes trying to find out where my parcels were. Still have not received the trainers. I have complained to Under Amour as yet no response. Seems once payment has been made the customer service is none existent.”

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Posted 4 years ago

“I ordered 2 yellow and two orange shirts for 159 dollars. Email confirmation said 4 yellow. I called back and was told it was to late to change order, to return on receipt. 159 charged to pay pal. I then ordered 1 orange and 2 maroon shirts at 119 dollars on debit card. All shipped in one package. Driver could not find me and returned package. Under armour credited ONE SHIRT at 39 $ , WHICH WAS The debit card order, to pay pal ! This order was total 119$. Pay pal alerted me the purchase was 159.! Calling tomorrow. I have never seen screw ups like this.”

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Posted 4 years ago

“Made an order with this company, money was instantly taken from my bank account, delivery was for 23rd June I have a screen shot of the delivery day. I waited in all day, no delivery. Checked the tracking again that evening, it had changed to 25th June, stayed in all day again nothing, in the afternoon went to the kitchen to make a cup of coffee and found a note on the carpet from fedex saying they could not make anybody home so took the parcel back to depot, even though we were in, our car was in the drive and the dogs were out loose in the garden, the dogs would have warned us of anybody at the door, nothing. phoned under Armour customer service this afternoon 26th June, and what a vile man I got through to. He said: He did not care that we stayed in for 2 days that was up to us. I told him we had a contract between Under Armour and myself, on my part I order and pay for the item on their part they deliver on the day the customer has been told. This is in their terms. He replied it is nothing to do with them, I should contact the carrier, I explained he has the contract with the carrier not myself the carrier is a third party employed by Under Armour so they should contact the carrier not me. All the time we were talking, I would allow him to speak, but he continuously talked over me, until in the end I unfortunately told him, this is the exact reason the UK does not want to be part of the EU and told him to eff off. My advice is stay well away from Under Armour, they have no consideration for us the customer who is paying their wages.”

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Posted 4 years ago

“This is totally unacceptable! You told me on a recorded line that this replacement order WILL be expedited to our billing address. That also has not taken place after the UA representative explained a problem with our original order. It is horrible customer service to promise a resolve that you have NO intention of doing. We could have easily purchased Reebok, Nike, or other merchandise without misleading information. The only reason we tried UA is that our 11 yo daughter liked the gear. Now I have Jane on the phone having her manager (Dane) call me back. I had to instruct her to have Dane provide a time frame for a returned call. This is absolutely ridiculous!!! I am a Manager of a business that resolves issues my company incurs and my communications to customers respect their time and situations. Dane has advised that he will call me later today around 4pm Eastern time. Very disappointing experience!”

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Posted 4 years ago

Under Armour is rated 1.6 based on 277 reviews