Under Armour Reviews

Name: Under Armour
Rating: 1.64

1.6 Rating 277 Reviews

15 %

of reviewers recommend Under Armour

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Metrics

1.6

Based on 277 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Under Armour 1 star review on 20th March 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service! Placed an order online 12 days ago. They promptly took the money immediately and sent an order confirmation via email. I then heard nothing further so sent them an email to check when the order would be sent, only to get an automated email to say the order was not processed and I was to be refunded in 5 working days. Since then - no goods, no correspondence and no refund! Needless to say I will not be ordering from them again and am raising a dispute with my credit card company.”

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Posted 5 years ago

“Would never buy from again. Fake sale, no refund 10 days later.”

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Posted 5 years ago

“Disgraceful customer service! Placed 3 online orders - Under Armour took the money out of my account within 24 hours. In theory that meant they accepted my order and had started shipping. But no. TWO WEEKS later I chased up my orders and got a rude, impersonal email back saying I'd returned the items for two of my order and they were refunding me! I'm STILL waiting on the 3rd order. They had my money for TWO WEEKS and it took me to contact them to chase this up. The email reply I had didn't even address me by name and they lied about me returning the items. NEVER buy from their website. BE WARNED! It's more hassle than you need. WORST customer service I have ever experienced! *** AVOID *** AVOID *** AVOID ***”

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Posted 5 years ago

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Posted 5 years ago

“Under Armour is a disgusting company, taking money for goods and then cancelling your order and holding back the refund for days. Scum bags.”

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Posted 5 years ago

“Cancelled order without reason and took over a week to issue a refund for something they cancelled and never sent out. Then was advised it would take another four days to credit my account. Strange dealings for such a large, and, what I thought was, a reputable company. Personally, I would not bother ordering with them again.”

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Posted 5 years ago

“Despicable business lure you in with good deals on ok products take your money then don’t refund it when cancelled and hang up on you after 35mins on hold”

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Posted 5 years ago

“Take money cancel orders then don't refund not a good company to buy from”

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Posted 5 years ago

“I will simply vote with my wallet. I will never spend another penny with this company. Not because the May 2019 sale debacle, but they simply cannot be bothered to copy and paste a generic apology to their customers. Remember, when you wear their clothing you are advertising for them and you have paid them for that privileged! If you spend a penny, make it with a company that gives something back to their loyal customers. Viva La Donnay!”

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Posted 5 years ago

“Took my money, then 4 days later cancelled my order with no reason. I have half my money back but they are not emailing, or answering their phones. Trading standards are investigating them and advice is to lodge a claim with your bank to get your money back.”

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Posted 5 years ago

“Cancelled my order so left with no goods and no money, over a week gone by and nothing!”

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Posted 5 years ago

“Ordered from them. Received confirmation from them. Order was the cancelled but refund seems to be "delayed". Why does the lawn not give greater protection to customers when they are dealt with in such a manner. No apology. Never again. Caveat emptor.”

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Posted 5 years ago

“Took my money for an order.. Didn't send goods but won't refund either.. Scam company AVOID”

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Posted 5 years ago

“Order canceled and no refund 5 days later. An absolute joke of a company. Don't buy directly from these jokers who dont understand e/commerce.”

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Posted 5 years ago

“Nothing received. I didn't even get an cancellation email.”

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Posted 5 years ago

“Made an order on their website, payment went through & I received a confirmation email. 2 days later I get an email to say it's been declined without any reason & I will have to wait 5 days for a refund back to my account, despite my items still being in stock. No explanation, nothing. Reading the reviews I'm not the only one who's had a bad experience. Less than satisfactory customer service but a customer less to please (or not as the case maybe) as I won't be retuning & will purchase my children's training clothes from an alternative brand/company in future.”

Helpful Report

Posted 5 years ago

“Posted heavily discounted stock on their website, presumably to attract custom. I placed an order for 3 items, which was accepted as I received an order confirmation and tracking number; payment was also taken immedeately. However, after 4 days I have received an email from Under Armour to advise I will be refunded (with no explanation as to why) and to allow 4 business days for this to take place. Attempted to contact customer services by telephone and email but have been unsuccessful in obtaining any acknowledgement to my query. After reviewing other customers' experiences it looks like I am not the only person that this has happened to. It appears they are claiming to have suffered from a pricing error on their website, however, I have had zero confirmation of this from Under Armour. I appreciate mistakes are made, but the attempt to rectify and redeem customer confidence has been dismal/non-existent. Nothing but sheer incompetence in all departments.”

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Posted 5 years ago

“Disgraceful behaviour Another customer that walks away permanently and will tell every body else. Aweful business decision. Which idiot made it?”

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Posted 5 years ago

“My orders was cancelled after 3 days and no reason were given to why. Payment cleared so now have to wait for the refund for 5 days. Even though in terms and conditions on the website its clrealy state that payment only will be taken on the time order is shipped. If I would order elsewhere I would have my order by now. It's very bad customer service. I've used their gear a lot but this is it. They are not serious company. Very disappointed”

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Posted 5 years ago

“They cancelled the order after 3 days due to a mistake on their part. I usually stick with Nike, Adidas or Canterbury and should have done this time. After this experience of terrible customer service I won't be looking to order UA again - zero trust in this company.”

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Posted 5 years ago

Under Armour is rated 1.6 based on 277 reviews