“I ordered quiltmanua 143 at the beginning of May. I have still not received it and have rung twice, spoke to a girl who had no idea what I was talking about. Dreadful service”
Hi, Sorry to hear this! I can see your order and confirm you ordered issue 143, which was due the 4th of June 2021. This is most likely on the way to us from suppliers however, I have checked in with them regardless, to ensure this is the case. I will drop you a personal email to confirm this and thanks for your patience. Have a lovely day, Ellie :)
“Having been Group Production Manager of Haymarket Publishing many years ago I can honestly say Unique Magazines are efficient with their subscriptions and I look forward to receiving the email telling me my next publication is on its way. The publication I get is excellent value for money.”
Hi, Thanks for the feedback which is positive, but I can see you have only gave us 1 star? Is there anyway we can improve the service? Please let us know and thanks again, Ellie :)
“Communication can be improved
Since I ordered this haven’t any further information or communication as to when the magazine will begin to arrrve
I wouldn’t. Do this again”
Hi, I am sorry to hear this. I can confirm unfortunately, this magazine has actually ceased publication and we are currently working through a long list of credits/refunds for all active subscribers. I have dropped you a personal email regarding this, to ensure you are priority and we can come to a solution. Thanks so much for your feedback and patience. Thanks, Ellie :)
Hi, Hope you are well, thankyou for your review. I am so glad you are enjoying our service, You next Insider Soap magazine was dispatched today for you and will be with you soon. Hope you enjoy, Thanks. Leah
Hi, I am so glad to hear that your Grand daughter is happy with her Milkshake magazine. I can see you have subscribed to our My Little Pony magazine, i hope she enjoys that magazine just as much. Many Thanks, Leah
Hi, Thankyou so much for this positive review. We are so happy to hear you are both happy with the service and the magazine. Have the best day. Thankyou , Leah
“As a new customer I have received excellent service, I have been informed very well indeed that my country music subscription is being dispatched. Very impressed 👏👌”
“I order a single issue most months and I order over the phone.The lady who answers is very friendly and helpful, and the magazine has always arrived quickly.Excellent service.”
“All I can say is that I have never been disappointed with Unique Magazines. Service, delivery times, and prices are great and I would highly recommend them to other would-be customers.”
“I have thoroughly enjoyed Daphne's Dairy for many years, but I was shocked to see that the renewal price had more than doubled. Yes, an increase in price is acceptable, but not at that extortionate rate. Sorry to say that I will not be renewing it.”
Hi, Thanks so much for this feedback! We are so happy to hear your issue of HI-FI plus arrived well packaged and in good time. I hope you enjoy your single issue and thanks again for this outstanding review! Thanks, Ellie :)
“I think it is a shame that your system hadn’t registered that although I have paid for a magazine, the payment was for a magazine which was sold out (although this was not shown on the advert for the magazine) and I have yet to receive any magazine from you. I am sorry to have to say that I think you have made three errors.”
Hi, I am really sorry to hear this. We have been able to offer the next issue, a refund or a credit applied to your account. I see you chose the next issue and so we will ensure to provide this to you. I am really sorry that there was not enough stock to provide your order and this is a rare occurrence. Please do let me know if you need anything via my direct email; ellie.purvis@uniquemagazines.co.uk. Have a lovely day, Ellie :)
