Hi, thank you for your review. I apologise for all inconvenience caused. I can confirm that currently the UK is not receiving any issues in from the EU and therefore foreign magazines, such as Hola are being disrupted.
I can only apologise for the confusion and delay in receiving your first issue. We are hoping this will be resolved very soon! If you have any further questions, queries or wish to cancel, please contact me on jessica.austin@uniquemagazines.co.uk - Kr, Jessica.
Hi Leanne, thank you for your review. I apologise this has not been received! I can confirm this was dispatched out to you on the 4th of November. As this has not arrived, a refund will be paid back to your paying account. This will show within 3-5 working days. I am terribly sorry this did not get to you! If there is anything else I can help with, please do not hesitate to contact me - jessica.austin@uniquemagazines.co.uk - Jessica
Hi, I am sorry to hear this. We began sending magazines via air mail from the 5th of February meaning unfortunately, any magazines dispatched before then to rest of world, were sent sea freight. This means it could take a maximum of 12 weeks for this single issue of Violet to arrive. If nothing has been recieved in this time scale, please let me know and I will ensure to compensate. Thanks for your patience and have a lovely week. Kind Regards , Ellie :)
“They send me a notification of my order being canceled for reason they dont even know and 3 weeks later still no refund to be seen. Scummers moat probably”
Hi, thank you for your email. I apologise for the delay in receiving your refund. I can confirm that this has now been resolved and sent to you and the refund will be showing in your account within 48 hours. I can only apologise for the inconvenience caused. Kind regards, Jessica.
“On 28 May 2020 I received your email confirmation (UM1097878) of our order subsequent to you taking £123.00 payment for the yearly subscription by debit card. We have not received even one of the 26 issues; this after having complained to you on three separate occasions. That`s nine months!! Can you explain or excuse this?”
Hi, thank you for your review. We have looked into this for you and unfortunately this title has ceased it's printed edition. Unfortunately this is not something we were aware of until recently. We can only apologise for the inconvenience and upset caused. I can confirm that you have also now been fully refunded for this subscription. If you have any questions, queries or problems regarding this please do not hesitate to contact me - jessica.austin@uniquemagazines.co.uk - Jessica.
Hi, I am really sorry to hear this. Issue 03 of Bridal Guide was dispatched on the 19.02.2021 , 1st class. Please allow untill the 26.02.2021 for this to arrive and let me know if it is not recieved. I have checked in with suppliers, regarding the next issue of Inside Weddings and will be in touch with you tomorrow morning , via email. I hope this helps and I apologise greatly for any inconvenience. Thanks, Ellie :)
“Ordered 12 months subscription of Thoroughbred Owner and Breeder on 9th December 2020 as a Christmas gift. It still has not been received, and no further communication received from you either. Can you please advise?”
Hi , I am sorry to hear this. I can confirm I have emailed our suppliers regarding this, to find out when the next issue is due to get to us. I will be back in touch via email tomorrow morning and I do hope this is okay. Thanks for your patience , Ellie :)
Hi, I do apologise that nothing has been recieved. This magazine should be on its way to us from suppliers and it should be dispatched out this week 1st class. I appreciate your patience and if you do not wish to wait, please drop me a personal email to get a refund processed. ellie.purvis@uniquemagazines.co.uk. I apologise for any inconvenience caused. Thanks , Ellie :)
Hi, I apologise that this has not been recieved. Currently, the Hola! publisher has stopped sending in copies due to Brexit, we've given them the relevant information they need to start sending in copies so we can get these dispatched to all customers.
It is with Hola! magazine to sort at the moment so we are just waiting to hear about what their next steps are. We are hoping to receive this back in as normal very soon.
I can see you purchased a single issue and If you do not wish to wait, let me know on my personal email where I can get a refund processed for you ; ellie.purvis@uniquemagazines.co.uk. Thanks for your patience and I apologise for any inconvenience caused. Thanks, Ellie :)
Hi, I am sorry to hear this. I have dropped our suppliers an email to ask when this next issue is due, so I can provide you with a certain start date. I will be back in touch with you via email by the Morning to inform you of this. I appreciate your patience. Thanks again, Ellie :)
Hi, I am sorry to hear this. The next issue of Vogue German is No 3 and this is due on the 25th of February 2021. I do hope this is okay and if you have any more queries or do not wish to wait, please get in touch via my personal email; ellie.purvis@uniquemagazines.co.uk. I appreciate your patience and apologise for any inconvenience caused. Thanks, Ellie :)
Hi, The first issue of Fireman Sam was dispatched on the 25th of January 2021. This should most definitely be with you by now and I do apologise, as I assume it has gotten lost in the post. I will get this issue resent today for you and I do hope this is okay. Please get in touch is this has not arrived within a maximum of 15 days. Thanks for your understanding, Ellie :)
Hi, I am sorry to hear this. With this being a publisher order, it can take a maximum of 4-6 weeks to begin. You can view this information on the following link from our site: https://www.uniquemagazines.co.uk/help/Delivery-Services#59
I ask if you can please allow slightly longer for this to arrive and if it has not gotten to you within the next 2 weeks, please contact my personal email and I will ensure to get this resolved; ellie.purvis@uniquemagazines.co.uk Thanks for your patience and I apologise for any inconvenience caused, Ellie :)
Hi, I am sorry to hear this. It seems you selected to begin with the next available issue, which is due on the 19th of March 2021. I do hope this is okay and I appreciate your patience. Thanks, Ellie :)
“Cannot leave a review as I have not received the first magazine yet and Unique Magazines have not replied to my question asking when the first magazine will be delivered. Overall I am very disappointed.”
Hi, I am extremely sorry to hear this and I apologise for the lack of response via email. I can confirm our enquiries are rather high at the moment and we are working very hard to get this resolved. I have dropped you a personal email to inform you of the start date for your subscription and I do hope this helps. I apologise once again and appreciate your patience. Thanks, Ellie :)
Hi, I am sorry to hear this. I can confirm this was selected to begin with issue 14, which will be dispatched tomorrow via priority air mail. Please allow a maximum of 30-60 days for this to arrive, although in most cases air mail is a lot faster. I do hope this helps and I apologise for any inconvenience caused. Thanks, Ellie :)
“Poor communication all round. Paid for the subscription in January but still have not received the magazine at the end of February, despite one email stating it was posted a week ago!”
Hi, Sorry to hear this. I can confirm this is dispatched by the publishers and it was due to begin with issue 204. This magazine should be with you by now and I apologise if it is not. I have dropped you a personal email to get this resolved and I apologise for any inconvenience caused. Thanks, Ellie :)
“Very poor service. I ordered Feb issue and was sent January issue instead. When I raised it my ticket was cancelled and I had to raise another one. 3 weeks later I received a response. Supposedly the mistake will be rectified but they are not responding to my follow up email. I will not be using Unique Magazines again.”
Hi, thank you for your review. I am terribly sorry for the time it look for us to respond to you. I can confirm that this has now been dealt with correctly and sincerely. If you have further feedback for us please do not hesitate to contact me jessica.austin@uniquemagazines.co.uk
Hi, I am extremely sorry to hear this. Your single issue was dispatched on the 20th of January 2021, using 1st class postage. This should have been with you in no more than 6 working days and so I would make the assumption that it had gotten lost in the post. I apologise and can confirm the full amount was refunded back into your account on the 4th of February 2021. Thanks, Ellie Purvis :)
Hi, we are currently experiencing delays with receiving Semana in unfortunately. Our suppliers have put this down to Brexit. Your subscription however, will begin with issue 4231 which is due on the 19th of March. I apologise for all inconvenience caused due to the delays. Kind regards - Jessica
